# Page 94 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 94 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2326-2350 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Eduardo L. freelancer Information Technology and Services Used the software for: 6-12 months ### "Busca prospectos clientes potenciales para tu negocio" December 6, 2022 5.0 Me ha permitido crear mi base de datos y clasificar a mis clientes potenciales, conectar con personas interesadas en mis productos. Pros Crea toda una base de datos de todos tus prospectos y clientes con los cuales puedes interactuar de manera muy eficaz y profesional, si tienes un negocio esta es una gran herramienta para llegar a cerrar ventas. Cons Hasta ahora no he encontrado algo malo dentro de esta herramienta. Review Source Judy W. Web Developer Used the software for: 6-12 months ### "Makes operations planning within the organization to be orderly and well planned for" May 15, 2018 4.0 Pros Great software with the potential of adding tools to it to best fit your organizations needs. Its documentation and online platforms are great always giving support. Cons You'd think that being a CRM system the email integration to users would have to be a free service but its not and can prove to be really expensive to a large organization. Review Source VR Verified Reviewer Copywriter Marketing and Advertising Used the software for: 6-12 months ### "Makes managing multiple client accounts a breeze" January 21, 2019 5.0 Pros Zoho's vault feature is a lifesaver when managing multiple client websites, social accounts and dev sites. It allows me to access and share log in info to the rest of my team and keeps all of our project sites secure. Cons Sometimes signing in can be a bit glitchy and it will often repeatedly prompt you to override existing log in credentials. Review Source VR Verified Reviewer cloud engineer Computer & Network Security Used the software for: Less than 6 months ### "zoho is best for small business" August 29, 2022 5.0 Best software for small business users and cost effective Pros zoho helps me to manage inventory and assets with ease of use.integration with other tools is also good Cons zoho is less than others due to sales and marketing performance for advancement also zoho has to be more simplified Review Source VR Verified Reviewer Senior Associate Financial Services Used the software for: Less than 6 months ### "Zoho CRM is tool for StartUps" September 9, 2022 4.0 overall its good to use for the startup only. Pros The ZOho Chat bot and Zoho Lead Management is good all together. Cons I like least is the email management and bulk mailing tool, which creates more confusion Review Source VR Verified Reviewer Senior Overseer & Operations Manager Entertainment Used the software for: 1-2 years ### "Zoho Review" March 21, 2023 5.0 Pros It was easy to figure out how to navigate the product after going through the learning curve. Cons There are too many products that users end up getting confused as to what to use where. Review Source MB Mark B. Sales Executive Architecture & Planning Used the software for: 2+ years ### "ZOHO REview" April 16, 2020 4.0 I would say 7 out of 10. Zoho is great for larger businesses that need less hand-holding. For smaller businesses, it is not so easy to integrate data unless you have a person in the office working on that all day. Pros Zoho makes it easy to log in and file a contact or new lead. Reminders work well for meetings or events. Cons The closest thing to email integration is a google add on that does not work. It is frustrating that I have to go back to Zoho and copy my emails. Review Source ST Swati T. Email Marketer Computer Networking Used the software for: 1-2 years ### "Easy to connect with customers and handle their queries." August 31, 2021 4.0 It's best management tool for handling queries freely. Pros It's easy to manage all the ticket under one roof and respond to the queries immediately, not only this, it helps you get all the history of tickets (open and closed both) concerning one particular user. Cons That, you cannot close the ticket direct by reading from the "all tickets" section. One has to manually open the ticket and then close it. So it sometimes becomes time consuming for unnecessary tickets as well. Review Source Ayomide B. Social Media Marketer Marketing and Advertising Used the software for: 1-2 years ### "Great CRM platform " August 13, 2019 5.0 The best experience so far Pros I love the consideration of placing amazing features in the free package. ZohoCRM has been awesome.. Cons I really don't like their user interface, it appears not catchy Review Source Vanessa G. Co-founder & Chief Marketing Officer Retail Used the software for: Less than 6 months ### "Great Scalable Option for Small Businesses" September 9, 2021 4.0 Overall positive. Pros Has most of the features that you would want and expect in a CRM. Cons Not the most intuitive, and often there is friction with some integrations. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Zoho CRM Cost Review Source Josefina V. Jefe sistemas transacionales Used the software for: 6-12 months ### "Incredible platform for the company" February 16, 2018 5.0 Pros It is a good platform to interact with the client, allows you to continuously monitor the communication, also has an artificial intelligence assistant that is well developed Cons Like all zoho applications, some do not have the Spanish language available, this limits certain things, besides the costs are sometimes out of reach of the company Review Source Jason R. Tech Apparel & Fashion Used the software for: 1-2 years ### "Customer Data Powerhouse" August 25, 2018 4.0 It’s great to access customer info at the snap of a hat. Very easy to use and user friendly. Pros All in one dashboard helps keep every customer a click away. Cons Dashboard gets boring after awhile it’s very plain Review Source JM Jim M. President Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM" June 3, 2020 5.0 Pros We switched from Salesforce to Zoho. While Zoho may not have all of the features that Salesforce had, it has everything we need. Best part is, it is a fraction of the price and allows us to upgrade or downgrade the number of users on a monthly basis verse annual contracts. Cons Some of the products available in ZohoOne are rushed to the market before being user friendly. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source JH Jessica H. Manager Real Estate Used the software for: 2+ years ### "Zoho enabled me to easily set up a professional email" January 22, 2020 5.0 Pros I like that Zoho is easy to use. I was able to set up a professional email address. I didn't want to have the company name @ yahoo. com or gmail.com. I wanted to differentiate from a personal type of email address and with Zoho I was able to set it up on my own (and I am not tech savvy at all). Cons The storage space could be better but I think this is the issue with all emails unless you pay extra for the storage. Review Source DV Dieter V. HR specialist Human Resources Used the software for: 2+ years ### "Best CRM for SME " October 25, 2022 4.0 Pros A lot of customization optionsGood user experience and UXAvailable cross-modules Cons Limited features in the free version compared to other editions Review Source JM Jessica M. Sales rep Wholesale Used the software for: 1-2 years ### "Critical for day to day tasks! Lifesaver!" December 20, 2021 5.0 Pros I can keep track of multiple conversations for multiple clients in one place! Cons I have no cons for the zoho product. Everything works great for me Review Source VR Verified Reviewer Storage Sales Specialist - Central Region U.S. - Canada Computer Software Used the software for: ### "Simple, Elegant" November 15, 2016 5.0 Zoho CRM is a clean, simple, intuitive CRM application with very few limitations. It's extremely affordable and offers similar features to other CRM applications. Zoho allows users to customize their modules, dashboards and templates. If you need a simple but complete CRM application, Zoho is the easy button. Pros Modules can be customized. Integration with Outlook is both easy and reliable. You can start with the free version of Zoho CRM and move to paid subscriptions that are appropriate for your needs Cons There are no remarkable show stoppers for my needs. Review Source Alex M. Financial Advisor Financial Services Used the software for: 6-12 months ### "Best CRM for the best premium" August 21, 2017 5.0 I really like this CRM. After trying several others that just kept on falling short, I stumbled upon Zoho, and it really just has the best features, and the fact that you can use only the one's you need, means you don't have to pay for features you don't use. Pros Very Comprehensive. Great Features and Support. Cons It has quite a bit of a learning curve, and set up time can take quite some time as well. Review Source Michael S. Business Intelligence Analyst Information Technology and Services Used the software for: 6-12 months ### "Decent Ticketing System " November 19, 2019 3.0 It's a robust and powerful option, but be prepared to host training for end users. Pros It's robust. It provides a lot of options and it's very customizable. It allows for use across many different departments while keeping a uniform platform. Cons Difficult admin interface. It wasn't easy getting it set-up for admins and the end-users had a steep learning curve. Review Source Deepak B. Chief Operating Officer Computer Software Used the software for: 2+ years ### "Best for customization" October 14, 2019 5.0 Very satisfactory, this is no doubt just a CRM but integrated CRM software. Pros Best part of any Zoho peoduct is tha lt is can be integrates with lot of products and can be customised for use. CRM is great for integration and mobile app is great Cons Hardly any cons, it is very difficult to find any cons as Zoho keeps CRM updates and their support listens and make changes as per your requirement m Review Source Mandi R. Office Manager Consumer Electronics Used the software for: 6-12 months ### "Makes life easoer" November 12, 2018 4.0 From start to finish a good experience & great online help but fab customer service as well Pros The way the software is set up allows you to basically manage your workload for contracts. I found it very easy to use & easy to set up so I was up & running quickly Cons I found sharing some of the info with others in the office not running the software quite difficult Review Source KK Karthik K. Automation Developer Information Technology and Services Used the software for: 6-12 months ### "Recommended for small scale business" January 15, 2024 4.0 Pros Low cost CRM for small businesses with followup reminders, fields and modules also easily customizable. Cons Need to expert in or need to learn lot for proper usage. Review Source Rushabh R. Freelancer Business Supplies and Equipment Used the software for: 6-12 months ### "Best customer management software for small to mid level businesses " May 29, 2022 5.0 Pros ZOho CRM is easy to use and user-friendly software. We can manage customer information and data using Zoho. It has customize option to manage our business. It also provides you free video to understand this software better.. Cons It is little bit costly for professional/standard version. Customer service is also lengthy. Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM - Should use" August 29, 2022 5.0 Pros The simple UX allowed me to complete all the necessary tasks without any difficulties. Also, it was quick to manage the entire client data and prepared analytics reports. Cons Customer service was not as expected, they were could not resolve one issue on time. Review Source VR Verified Reviewer Operations Warehousing Used the software for: 6-12 months ### "The affordable crown jewel of the Zoho apps." May 20, 2020 4.0 It's a functional CRM at a very affordable price point. Pros It’s a good app but tends to be buggy. I like how customizable the various modules are. Even an older group of sales people were able to learn how to use the software. Cons Importing data from Microsoft Dynamics was promised to be easy, but it wasn’t. The support can be helpful but isn’t always. 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