# Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of Zoho CRM Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Ben W Project AnalystLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team.“ March 4, 2026 Joseph T CEOProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 6-12 months. “During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally provided late on a Friday afternoon, Zoho suspended our services less than 48 hours later for “non-payment,” without prior notice that immediate payment was required and without allowing any reasonable payment window (e.g., net 7).“ February 11, 2026 AD Alexandre D Secretary GeneralInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail communications, and process automation.“ June 16, 2026 Kritik K CeoComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users.“ February 23, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes.“ April 27, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users.“ April 27, 2026 Harshul S Senior. Technical Support Specialist for Network OperationsInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow.“ April 15, 2026 Willem G Commercial managerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm“ January 21, 2026 ## Showing most helpful reviews Showing 1-25 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ron F. Owner Financial Services Used the software for: 2+ years ### "One of the best CRMs out there" July 30, 2025 5.0 I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. Pros The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. Cons There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM The mobile app was important for me, and Zoho vastly outperforms the others Review Source VR Verified Reviewer VP, Business Development Insurance Used the software for: 6-12 months ### "Strong CRM to support a growing company!" January 16, 2026 4.0 Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining! Pros I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us! Cons I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM The flexibility to align with our industry-specific field configuration (without the headache of setting this up in SFDC or HubSpot) Review Source AS AJ S. CIO - Chief Information Officer E-Learning Used the software for: 2+ years ### "Save your money, not your time." October 14, 2025 3.0 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. Pros Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services Cons : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM costs and ease of use for our particular business case Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost, analytics, ease of tracking core business metrics Review Source VR Verified Reviewer Travel Consultant Aviation & Aerospace Used the software for: 2+ years ### "Powerful and Flexible, once you get past the learning curve" April 22, 2026 5.0 My overall experience with has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and communication history are all easy to be tracked in one place. That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered. Overall, I would say my experience is reliable and practical. It is not the best CRM out there, but it gets the work done Pros is an app I keep coming back to because of its interface simplicity and effective functionality Cons My least favourite thing about is it can feel a bit clustered, sometimes one will have to click through many screens to get something that can ordinarily be gotten easily. Although it's not bad but can be improved. Review Source VR Verified Reviewer Product manager Automotive Used the software for: 1-2 years ### "Good CRM, better with the whole Zoho Suite" October 28, 2025 4.0 More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. Pros CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. Cons As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Zoho Suite was implanted in the company (and also price). Review Source VR Verified Reviewer Founder Owner Education Management Used the software for: 2+ years ### "Zoho - trying to lead" November 10, 2025 3.0 I like its templates and ability to contact people using email and DMS. It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts. Pros It’s a tool that Keeps all my leads in one place and helps me run a campaign. It is integrated with my website and Ring central my phone system. Cons Its tasks are never in sync with Leads. These should not be so fragmented. Tasks should be marked on the page as Leads. Switched from [LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It came with my new company. I didn’t have a choice. Review Source VR Verified Reviewer Commercial manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great crm for sales" January 21, 2026 5.0 Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers Pros Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great Cons I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost wasbreally hectic and mot what wr expect Review Source VR Verified Reviewer Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great option if you need good functionality on a smaller budget" September 19, 2025 4.0 Overall I was happy with the experience of using . Setting up workflows, creating custom fields and managing contacts was straightforward. Pros This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. Cons The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. Switched from [Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) The CRM module had inferior functionality and reporting functions. Review Source CC Chris C. Project Manager Environmental Services Used the software for: 6-12 months ### "ZOHO - Great value if you don't need support" March 20, 2026 2.0 We have decided to change to ClaritySoft CRM. Zoho didn't provide understanable support; even for what shoud have been a simple fix. Pros Easy navigation and great for task management. Great price. Population of fields is still seamless. Cons Have found that the support is not good. Upon my last inquiry, I couln't understand the rep and I speak two languages. Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Reason for choosing Zoho CRM Primarily price. We found the low price did not meet our needs for support. Review Source MB Mark B. CEO Insurance Used the software for: I used a free trial ### "Zoho Crm a really good low priced alternative." September 19, 2025 5.0 Pros seems like a really good Value for Money, with good Customer Support, based in India. This software is pretty intuitive and Ease of Use is good. It's a great tool for Sales and Marketing and Email Management. Cons The look and feel with Pipedrive is more polished than the but I'm also being charged a lot each month for a lot of features I don't really use. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM seems like a good lower budget alternative I'm still considering. Review Source EM Evangeline M. Sales Representative Internet Used the software for: 6-12 months ### "Very Easy to Use" July 24, 2025 5.0 Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. Pros I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. Cons That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) I changed jobs and the company's had different CRMS. Review Source RM Remco M. ADMIN Management Consulting Used the software for: 6-12 months ### "Zoho CRM: Not the best but also not the worst" March 11, 2025 3.0 is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. Pros The possibility of customizing it if you have developers in place. Cons Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Job change plus personal preference made me decide to move Review Source EW Evangeline W. Small Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Zoho CRM Streamlining Sales & Marketing in Real-time" September 15, 2025 5.0 Sales and marketing management are the key benefits that I relish with including leads and contact management. Pros offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot. Cons Since I incorporated , I have never come across challenges and I use it regularly to automate customer relationships management procedures. Review Source VR Verified Reviewer Ceo Computer & Network Security Used the software for: 1-2 years ### "Zoho CRM's review " February 23, 2026 5.0 offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. Pros 's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs Cons 's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. Review Source NP Nikita P. IT-Developer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Solid, Scalable CRM with Powerful Automation" June 18, 2025 4.0 helped us centralize customer data, automate tasks, and improve team coordination. Once configured, it runs smoothly and supports daily operations well. Pros is highly customizable and scales well. Workflow automation, email integration, and the intuitive Kanban view save us hours each week. Cons Some modules feel outdated. UI can be slow at times, and setup requires patience. The mobile app also lacks some key desktop features. Review Source ZR Zack R. Public Relations Specialist Computer Games Used the software for: 2+ years ### "Zoho CRM is an epic tool for managing customers operations." April 16, 2025 5.0 has helped us to realize an upward trajectory in interacting with our customers and has made it easily possible for us to build lasting relationships with them. We have had an amazing experience with Zoho CRM and has really benefitted from its incredible functions. We owe our success in customer operations greatly to Zoho CRM. Pros has great task automations that allow us to complete the repetitive customer operations with ease and quickly. It provide us with very advanced analytics which makes it easy to analyze how we are doing in customer support and engagements. Zoho CRM interface is quite simple and friendly making it an easy product to work with. It offers various communication channels that help us to reach out to customers with ease. Cons There has been no major issues to write about. Our experience with has been spotless. Review Source JM Jasmin M. Marketing Operations Lead Marketing and Advertising Used the software for: 6-12 months ### "User-Friendly CRM That Boosts Productivity" March 13, 2026 5.0 My overall experience with has been positive. I found it to be a powerful and flexible tool that helps streamline sales and marketing processes. The interface is user-friendly, and the customization and automation features make managing leads, contacts, and tasks much easier. Pros I really liked ’s user-friendly interface, which makes it easy to navigate even for first-time users. I also appreciated how customizable it is, allowing me to tailor modules, fields, and workflows to fit our specific business processes. The automation features, like workflows, email alerts, and task reminders, helped streamline sales and marketing activities. I found the reporting and analytics tools very useful, providing real-time dashboards and detailed reports for data-driven decisions. Cons While has many strengths, I found some aspects less intuitive. The learning curve for advanced features and complex automation can be steep, especially for new users. Occasionally, the system can feel a bit slow when handling large volumes of data. Review Source Jamie Morgan W. Sales Associate Retail Used the software for: 2+ years ### "Zoho CRM is the most vibrant sales CRM that's adding great value to sales. " March 25, 2025 5.0 Our overall experience with has been full of highlights which has helped us improve our sales and promote better relationships with our customers. Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly. Pros Our biggest highlight with has been the customer engagement features that has streamlined our interactions and communications with customers allowing us to close deals quickly. Zoho CRM also offers top-end analytics that provide us with accurate insights on how to improve our sales. Its sales tracking and reporting tools offers reliable performance reports that makes it easy to evaluate our sales performances. Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences. Cons We have not discovered anything to dislike about . It has worked so effectively for us without giving us any challenges. Review Source CR Cort R. Data Analyst Philanthropy Used the software for: 1-2 years ### "Zoho CRM Provides Quality and Customized Functionality at a Good Price" March 27, 2026 5.0 It has been a great and overall very positive experience. We use for a variety of essential business functions and it has worked very well. Pros The CRM is very customizable and can be easily adjusted to fit the needs of our organization. It's a great value for the functionality you get. Cons Some of the functionality is not very user friendly for people who aren't familiar with this type of product. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 6-12 months ### "Likely not in anyone's top 10 CRMs for good reason" July 1, 2025 3.0 I wouldn't rank Zoho in my top 10 CRMs, and do not recommend them. It's just simply not an enjoyable experience. It's not the worst thing in the world, but it's definitely not something that will excite your marketing team. Pros offers powerful customization and a wide range of features. Their extensive database of direct integrations is a nice to have. Cons feels clunky and overly complex for daily email marketing use. The UI is outdated, and key tasks like list segmentation or campaign tracking are buried in menus. Integrations often break or require workarounds. It’s powerful, but bloated and frustrating to use. Review Source SS Shenella S. Business Development Executive Real Estate Used the software for: 6-12 months ### "Zoho for CRM! " February 22, 2026 4.0 Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day! Pros Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. Cons Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. Review Source Barry F. Sole Proprietor Consumer Services Used the software for: Less than 6 months ### "Great for Value, Especially for New Small Businesses!" August 9, 2025 4.0 For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting. Pros Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup. Cons The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix Review Source Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Zoho CRM does a lot, but the downsides are hard to live with" October 28, 2025 3.0 has been able to help our company in a lot of ways, but has also made our job difficult. I don't know that I can recommend it. Pros really delivers in a lot of areas and has a massive amount of functionality and customization. Cons There are lots of artificial limits that reduce functionality, customization is difficult and timely, customer service is very poor and hard to work with. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I believe we made the choice to save money. Review Source FR Farheen R. Senior Manager- New Business Market Research Used the software for: 2+ years ### "Zoho CRM- Comprehensive solution at reasonable price" January 21, 2025 4.0 Overall really good value for the price that we pay. The case-wise history maintenance feature actually help us to segment leads and has increased our productivity, There are too many features which is actually not required for many business, they can cut it to make interface cleaner. Pros The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy. Cons The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use downloads as backups. Review Source MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Great platform for contact information organization" March 17, 2026 4.0 I use Zoho's CRM to locate client information to either help with decision making processes or in order to reach out to our clients or communicate within our team. Pros I like the various features within to help keep the team organized and easily locate our client's information. I also like the customization to help our company organize our client's important details better. Cons I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.