# Page 95 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 95 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 95 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2351-2375 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mandi R. Office Manager Consumer Electronics Used the software for: 6-12 months ### "Makes life easoer" November 12, 2018 4.0 From start to finish a good experience & great online help but fab customer service as well Pros The way the software is set up allows you to basically manage your workload for contracts. I found it very easy to use & easy to set up so I was up & running quickly Cons I found sharing some of the info with others in the office not running the software quite difficult Review Source KK Karthik K. Automation Developer Information Technology and Services Used the software for: 6-12 months ### "Recommended for small scale business" January 15, 2024 4.0 Pros Low cost CRM for small businesses with followup reminders, fields and modules also easily customizable. Cons Need to expert in or need to learn lot for proper usage. Review Source Rushabh R. Freelancer Business Supplies and Equipment Used the software for: 6-12 months ### "Best customer management software for small to mid level businesses " May 29, 2022 5.0 Pros ZOho CRM is easy to use and user-friendly software. We can manage customer information and data using Zoho. It has customize option to manage our business. It also provides you free video to understand this software better.. Cons It is little bit costly for professional/standard version. Customer service is also lengthy. Review Source VR Verified Reviewer Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM - Should use" August 29, 2022 5.0 Pros The simple UX allowed me to complete all the necessary tasks without any difficulties. Also, it was quick to manage the entire client data and prepared analytics reports. Cons Customer service was not as expected, they were could not resolve one issue on time. Review Source VR Verified Reviewer Operations Warehousing Used the software for: 6-12 months ### "The affordable crown jewel of the Zoho apps." May 20, 2020 4.0 It's a functional CRM at a very affordable price point. Pros It’s a good app but tends to be buggy. I like how customizable the various modules are. Even an older group of sales people were able to learn how to use the software. Cons Importing data from Microsoft Dynamics was promised to be easy, but it wasn’t. The support can be helpful but isn’t always. Review Source VR Verified Reviewer Sr. Business Analyst Commercial Real Estate Used the software for: 6-12 months ### "Best tool for CRM" September 6, 2018 5.0 Best tool with very competitive price, this really help us to manage our clients data. Pros 1\. Able to manage everything from prospects to leads to convert. 2. Easy to integrate with your website and get the leads directly to your mailbox. Cons You need to traverse a lot to get the desire data, from my point of view visibility and usability needs to be improved. Review Source Fernando G. Agente Técnico e I+D Used the software for: 6-12 months ### "A great platform for marketing " March 12, 2018 5.0 Pros It is a very easy to use tool, it allows you to manage all your marketing strategies from a single place by integrating the mail with different applications that allow you to reach customers in a better way. Cons The only complaint I have so far is that the mobile application becomes limited in many moments and needs a bigger update Review Source KC Kristen C. Director of Marketing Insurance Used the software for: 6-12 months ### "Does NOT sync well with its own campaign product!" September 7, 2018 3.0 We have made the decision to abandon Zoho after about a year of use. The utter lack of support from customer service, the questionable data handling, etc have made it just much more trouble than it is worth. We have found another solution from an industry leader which will cost us about HALF of what we are currently spending for Zoho, but offers so much more functionality. I will review that one once we've had a chance to see how it functions! Pros The CRM has many of the tools you'd expect, and the user interface is easily navigable. Nothing earth shattering or special about Zoho. Cons It does not sync with its own campaign module with any consistency or in a timely or accurate fashion. We have had a hard time reaching customer service, people have opted out and yet continue to receive emails, field mapping changes and user defined fields go missing, and on and on. Reporting is underwhelming, syncing is intermittent at best, and we have dozens of instances that call into question the integrity of the data. Review Source VR Verified Reviewer Head of Business Development & Marketing Information Technology and Services Used the software for: Less than 6 months ### "CRM software rated highest by customers that still didn't meet our needs" September 15, 2022 3.0 Pros Zoho includes more than 40 online applications specifically designed for businesses. This is what made us go for their CRM since it promisses to allow to increase sales, market our business and do much more including accounting and internal communications. I can confirm that it definitely has a variety of functionalities. Cons Although very promising, the fact that it has lots of functionalities within a single platform make it difficult to have a focus on the areas where they're the strongest. In my opinion traditional CRM. Review Source aP alec P. CEO Computer Software Used the software for: 1-2 years ### "High value CRM solution" August 15, 2019 4.0 Easy to use. FREE. Overall, no complains. It may not have all the bells and whistles of something like Salesforce, but for a small business it gets the job done and is very affordable. Pros When I needed a CRM solution that wasn't going to cost me a lot of money, Zoho did the job. I used the free version, which allows 2 users to use it. And, it was everything I needed. To say that it was worth the money is an understatement. I was able to get all of the functionality I needed from a CRM solution from Zoho. Would and already have recommended it to others. Cons No cons. I got what I needed from the software. Review Source BF Blake F. COO Information Technology and Services Used the software for: 1-2 years ### "Very happy customer" November 17, 2020 5.0 Very satisfied and happy with how the entire Zoho system works together. Happily recommend this product to our customers as well. Pros Integration between various Zoho applications. Product Inventory and Quoting are the most used for me, very happy with these specific features. Cons There is very little to dislike. I do not believe there is anything that I don't like. Review Source Jamal E. Information Security Officer Financial Services Used the software for: 6-12 months ### "Best CRM Software" May 22, 2018 4.0 Pros Zoho crm is a fully custom CRM . You can add or customize the fields, plugins, forms you need. its very user friendly and have a huge documentation available anytime when you need it. Cons As the platform is huge it will take time to understand it completely, But sense it provide all what I need, I have no negative point about Zoho. Review Source Louise G. General Manager Financial Services Used the software for: 1-2 years ### "Excellent CRM with lots of Features" February 15, 2019 5.0 Pros Ability to customize, and make forms unique to our company procedures. Linking products into CRM Cons Sync function with Google Contacts, causing duplication and errors with contacts. Review Source MZ Mandar Z. CTO Health, Wellness and Fitness Used the software for: 1-2 years ### "Best CRM with customisation options" August 2, 2019 4.0 We use CRM for maintaining insurance process on daily basis Pros It provides customisation. Lot of the workflows can be automated using customised functions. You can create custom modules to store various things such as orders and invoices. Cons It imposes oauth2 for api integration with our backed. You need to developer more things to manage this. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price was cheaper with same features Review Source VR Verified Reviewer Junior Analyst Government Administration Used the software for: Less than 6 months ### "Best Way To Describe This CRM Is "Simplistic"" August 5, 2021 5.0 Pros Simplistic isn't necessarily a bad thing - our team has adapted quickly to learning this CRM and we all think that it is easy to use, yet very powerful and comprehensive. We use Zoho in integration with Office 365 mainly, and we have absolutely zero complaints as to the integration aspect. Cons As stated in the title, the simplistic nature of the software can leave some desiring a bit more out of the user experience - it definitely prioritizes function over form. Once again, not necessarily a bad thing! However, a little touch up of the UX and UI wouldn't hurt. Review Source PT Pawan T. Assistant Manager Medical Devices Used the software for: 2+ years ### "Simple & Efficient" October 4, 2021 5.0 email management was a mess which was resolved quickly with the help of this system. Pros Simplicity of usage. Very Minimalist Design Cons Very Less User Friendly. they need to work towards making the software simpler and easier for new customers Review Source GR Garrett R. Local Listings Specialist Marketing and Advertising Used the software for: 1-2 years ### "Overall Useful Tool" September 6, 2020 5.0 Overall it's been a very useful and beneficial tool. It's designed much better than some much higher priced CRMs Pros It's very simple to use and very easy to navigate. You can easy search for account and identify all the info you needs quickly. The sales pipeline features are also broke down to really exemplify the overall efficiency of the company. Easy to leave and read notes on all actions pertaining to a particular account. Cons It's ticketing system could be improved. It doesn't always notify you when there's an update on a certain ticket. Causes some things to get lost or backed up. Review Source Jigyasa K. SAP Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho CRM " December 4, 2022 5.0 Pros Great Product Zoho CRM. Highly recommended for newly setup business.Budget friendly. Cons Data sync from multiple sources makes processes slow. Review Source LS Lisa S. Director E-Learning Used the software for: Less than 6 months ### "Amazing Automation system " March 11, 2023 5.0 Excellent and easy to use Pros It has all the bells and whistles that you could imagine to automate your marketing. Cons The UI and UX could be modernized and user friendly Review Source PA Phillip A. Insurance Producer Insurance Used the software for: 1-2 years ### "Good CRM, could be Great" October 3, 2019 5.0 I am able to solve my customer contacting issues, savign files tot he cloud for them, and having access to them in a really good searchable CRM. Pros The free option! No, this CRM does have some really good features, such as filtering leads by touched and untouched, having separate accounts, contacts, deals - It also has a great home screen detailing tasks and leads and potential closes. This worked really good for one line of business, Life, Health, Home or Auto. Cons Customization - when trying to make it filter between 2-4 lines of business I had a hard time configuring it to do it properly. Review Source Shasheekant M. Senior Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "not impressed " January 16, 2019 2.0 i used zoho for almost 6 months but i am not impressed with the performance of this software as its missing so many daily use functions for recruiter. user interface is not so user friendly not easy to work or understand. Pros fee for the software is very less then other ATS in the market Cons missing many features that as a recruiter we need. and very difficult to get something updated Review Source PR Pradeep R. Manager Retail Used the software for: 6-12 months ### "Best for retail clothing boutique" January 15, 2022 5.0 Better then my expectation Pros I purchased it for customer management, however it has lots pf amazing features with customer management. Accounting, monthly and daily reports, online support, etc Cons Not as of now, because I purchased it for 1 purpose, I'm getting multiple benefits Review Source RS Ron S. Treasurer Construction Used the software for: 2+ years ### "Customer mgmt" January 28, 2021 5.0 We have a much better tracking ability for Customers and lead generation Pros Ease of use and mobile capabilities. Pricing is well within reason for the product. Much better than others we have used. Cons I really don’t have any problem with this product. You will not be disappointed. The biggest thing is getting all your information entered correctly. Review Source FF Felipe F. Training Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Miles better than Salesforce & Easier to customise " August 21, 2019 5.0 Exceptional. I started out with a free trial. Within 3 hours i upgraded to the Enterprise package. It was so good i also moved our entire email system to Zoho. Pros The User experinece is second to none. They really thought about the layout; it is very intuitive. Things that used to take hours on Salesforce, takes just minutes with Zoho. Its fully packed with features you need... not convoluted and cluttered with useless things like salesforce is.. It has been a pleaseure configuring Zoho to our business needs and their customer service is excellent !! Cons To be honest, there really isnt much i didnt like. You can even customise the theme. I honestly couldnt reccomend them enough. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Although i have extensive experience with Salesforce. It was a no brainer. Zoho is so much better to work with.. I'ts less cluttered and all the features are easy to use and very customisable. Review Source JK Joshua K. Teacher Education Management Used the software for: 2+ years ### "Most Effiecient CRM" May 29, 2020 5.0 Overall, this is the driving tool behind our sales force. It has proven invaluable, especially the website integration, generating lead information seamlessly. Pros This is by far the most efficient CRM platform. There are many ways to search your inventory of leads and the UI overall is easy to navigate. Cons I think the customer service could be a bit better but the software itself is strong enough that you'll probably never have to call anyway. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.