# Page 96 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 96 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 96 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2376-2400 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stacy R. Senior Marketing Manager Publishing Used the software for: 2+ years ### "Zoho CRM Software Review" April 30, 2021 4.0 Zoho is a one stop shop, and I would recommend it for managing internal teams as well as a customer database. Pros Zoho is the whole package offering tools for managing projects across teams, tracking customer journeys, and exporting data for analysis. Cons It isn't the easiest tool to implement. There are a lot of great features within Zoho, but there is a learning curve to get up to speed on it. Review Source FS FIROJ S. SALES Printing Used the software for: Less than 6 months ### "GOOD SOFTWARE FOR CRM" April 21, 2024 5.0 Pros LEAD AND DEAL MANAGEMENT. PIPELINE AND ANALYST OPTION IS GOOD Cons SUPPORT NOT IMMEDIATE. TAKE LOT OF TIME. Review Source VR Verified Reviewer Brand Partner Consumer Goods Used the software for: 2+ years ### "ZOHO was easy and FREE to start. I love their email for business." July 11, 2018 5.0 Pros Their email for business was the most appealing for me. I could setup my business email account with them for free. They also have CRM that I've used. Its simple and easy to use. Its a good solution. Cons Sometimes its hard to use but most of the time its not. Their apps are all separated out into an appstore of things. I don't like having to make additional purchases. Review Source Amanda H. Virtual Assistant Online Media Used the software for: I used a free trial ### "Wasn't Impressed " August 13, 2019 3.0 I wouldn't recommend this product, I have found other programs that I felt were easier to use, and better for demographic criteria. Pros It has a great organization system. But it isn't as clear on what they are able to produce. I was looking for consumer, and they only provided business. Cons Unclear on what type of leads, how much information I have to manually input. Alternatives considered [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Reason for choosing Zoho CRM I didn't end up choosing Zoho CRM over other alternatives. I decided it was not what I felt would benefit our company the most. Review Source NW Neal W. BDR Internet Used the software for: 2+ years ### "Great CRM bundled with a great suite of apps" December 20, 2019 4.0 Great! They have a top notch suite of products. Pros The suite of Zoho apps it integrates with. Cons Bulk functions are a little difficult. The only option for creating fields is a drag and drop builder, which is really easy to use, but quite tedious when you have to create a lot of fields and multiple field views. Reason for choosing Zoho CRM The full suite of products is amazing, and it's extremely affordable when bundled with Zoho One Review Source VR Verified Reviewer Client Services Marketing and Advertising Used the software for: 1-2 years ### "It get's the job done" February 8, 2019 4.0 Pros Zoho has many add-on features, the MailChimp integration is convenient. Cons Zoho support is incredibly challenging to deal with, it is hard to get through to a specific human. Review Source VR Verified Reviewer EIR Information Technology and Services Used the software for: 1-2 years ### "Great Alternative CRM + " September 13, 2019 4.0 Some design feature face lift would be appreciated but the overall quality and performance of the tool has been great to date Pros Zoho CRM is often under the radar, we found it to be alternative to client starting their business or first digital campaign. When Paired with Zoho Campaign it is a great alternative to other Email and Marketing CRM out there ... and it's free Cons Simply put it's a great tool for the price of "Free" some integrations i.e. embedded video or GIF in email campaign etc could be improved to be on par with the competition - just a little more! Review Source KAREN P. owner Retail Used the software for: 1-2 years ### "Zoho CRM Retains Customer Leads" September 6, 2018 3.0 Tracking sales leads and visits to website in an organized fashion. Pros I like that you can track your sales leads and when to reach out to the leads through the sales cycle. They track when customers are visiting your website. Cons There are so many features in Zoho it is hard to keep it simple. It is something that a tutorial or 1 hour training session would be beneficial. It is easy for sales personnel to hoard leads where others cannot see it. It would be nice to do broadcast emails to the leads to promote upcoming sales/promos/etc. Review Source NN Neyko N. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great job" August 21, 2019 5.0 Pros The functionality. The reports. The crm is super Cons Not so good support. It is very usual that true support chat i can get best answers. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Reason for choosing Zoho CRM Good price Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) For more functionality Review Source Yasser H. Senior Quality Engineer Information Technology and Services Used the software for: 6-12 months ### "A Good CRM Support tool for managing Tickets and Issues" May 27, 2020 5.0 Easy, Good number of feature, Help in develop customer success help to interact with customers in a smooth way Pros It's easy to use Have a lot of features Suitable for managing projects and customer success help to interact with customers in a smooth way Cons Navigation is somehow difficult but it's not complex The design needs to be more attractive than now Review Source SK Sam K. Head of Sales Motion Pictures and Film Used the software for: Less than 6 months ### "Highly probable Zoho is the best out-of-the-box CRM for up to 10 people team. " February 10, 2020 4.0 Search feature is very fast and it updates DB's instantly. I tried about 10 different CRM(from Salesforce to hubspot) for search implementation exclusively. Apart from the fact that I wasn't able to fill-up a test DB in some CRM(How UI/UX friendly they are), in those I was the search somehow didn't see the items that were put into DB. Also don't be fulled by 'free' CRMs. I was to find a CRM with Products feature. Zoho gives you Products with a professional edition for $30/u/m. Hubspot for $400/m, other CRMs even higher. Since we're small company, with 2-3 users. We get most of the cake for around $100 per month. Pros Ability to start using CRM from day one. Not only for me but for the conservatives colleagues migrating from excel. Simplicity, speed, features, pricing. Cons some minor bugs with text cross-coding. There was some period when any received email contained !$%$ symbols in a subject field. Also, salesignals notification ignored received emails. Somehow the bugs disappeared on its own. Reason for choosing Zoho CRM I was able to perform initial testing from day one. Very intuitive, fast, stable and the lowest pricing. Still have some mess with regular CRM/CRMPlus features to be sure if I need features for $60 from CRMPlus. But testing goes well. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I managed to convince the founder that we've got to live in 21th century. Review Source SS Sherif S. Product Designer Information Technology and Services Used the software for: 1-2 years ### "Value for Money" April 18, 2022 4.0 Top top experience. Great experience using Zoho CRM. Pros The fact that I can categorize my emails, reminders and notes. Zoho really make my business automation process easier and is not time consuming. I really love it and would recommend. Cons None that i can think of. I love using this software. Thank you. Review Source EM Edmund M. IT / ICT Facilitator Education Management Used the software for: 2+ years ### "'Try this software, I tell you will enjoy it"" August 28, 2021 5.0 It has really helped me perform wonderfull task in my business Pros I use this tool for my daily work and infact, its a wonderful and easy to use. Interface for is one of the best and does not take long to load. Cons For me this software has all my needs and helping me in my business. For now there is nothing. Review Source VR Verified Reviewer Owner Construction Used the software for: 1-2 years ### "Ok Product" October 27, 2018 3.0 Customer support was not good, couldn't understand them Pros Its ability to track accounts, meetings, and customer information Cons That you have to keep buying upgrades to get certain features Review Source Leslie B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Not bad for a free solution" January 8, 2020 4.0 I am not sure this is for me. Free is great but it is not really any better for me than using a spreadsheet. Maybe I am missing something. Pros I like the price. I am using the free version of the software. Free is always good. I like how easy it was to add leads. Cons I am not sure if my emails are received or opened. I also can't figure out how to sort by industry so that I can send specific campaigns to certain industries. Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM I used Hubspot awhile back and thought I'd try it again but found it clunky. Review Source Davit K. Software Engineer Telecommunications Used the software for: 6-12 months ### "A nice feature-rich CRM" September 17, 2019 4.0 I use it in web development. I embed it's web forms into the company website to gather data for CRM head. Pros It's very flexible. CRM offers great integration with Zoho's other tools and offers a ton of features. My favorite feature is the web forms. It can easily added to webiste and capture lots of important data for leading customers. Cons I dislike the UI. It's quite old-looking and slow. Many page loads and old design make it kind of hard to look at, however it compensates with it's high functionality. Review Source VR Verified Reviewer CEO Sports Used the software for: I used a free trial ### "Molto utile se vuoi pubblicare post su più account social" August 3, 2022 4.0 Pros molto semplice l'ultizzo anche per chi è alle prime armi Cons Le funzionalità della versione basic sono limitate nel momento in cui occorre spingere di più sulle acquisizioni. Review Source AK Arun K. Teacher Education Management Used the software for: 1-2 years ### "Feedback" September 10, 2023 5.0 Overall is its good crm Pros Its easy to be installed ...User friendly Cons Cost or subscription pattern if improved will attract more customer Review Source VR Verified Reviewer Chairperson Accounting Used the software for: 6-12 months ### "Overall a good product" October 28, 2019 4.0 Overall good experience once implemented, but the implementation process sucks. Pros I set up Zoho for my accounting team, making the day to day task easier. Overall a good product for micromanaging all the tasks in the company. Cons While integrating it with our system found that there is not much good documentation written, please work on it guys! Review Source ER Eugenie R. graphic design Graphic Design Used the software for: Less than 6 months ### "Everything you need to optimise performance for your business" January 27, 2021 5.0 I think that Zoho CRM is Worth considering This online Sales CRM software is a Huge ecosystem of its own it manages your sales, marketing and support in one CRM platform. All in one place: manage customers, manage customer support service, create reports to see how many sales you’ve made in a month. Everything you need to do to keep your customer happy in one place and this is a wonderful time saver for everyone. Pros There is a lot to Zoho CRM and it is one of the most recommended CRM from PC mag or the world’s favorite Customer Relationship Management Software. Easy to use, lots of functionalities, you can connect with clients with email, phone, social media and chat. It can be easily tailored to suit your business needs: It lets you create, add fields, add sections, clone layouts and create templates Zoho has a marketplace which can Integrate with other marketplace app, such as google products, zappier and others. Cons More feature in the paid version. Great for small business, but If you have a mid-size or large company, Zoho CRM may be a bit limited Review Source KM Kenny M. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Another Great Zoho Product" June 4, 2022 5.0 Overall I love the platform. I use the App mainly but I like that I can access the data on the Zoho site also. Pros I used many Zoho products including Assist and Books. I started using CRM to learn it to help a client and decided I’d keep using it. I love how intuitive and easy to use it is, while being a true CRM system. Cons Didn’t really have any negatives. Sometimes all the modules can be a bit overwhelming as I don’t use most like deals, meetings, etc. I wish it would integrate to my O365 calendar. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Review Source LAP Leslie Ann P. Real estate virtual assistant Real Estate Used the software for: 1-2 years ### "Zoho for Record Tracking" March 11, 2022 4.0 Pros What I like about this software is that it gives you the ability to manage data (from contacts, sales, activities, analytics) in one place through its integration with other apps. Cons I find it difficult to navigate especially if I am to integrate another software, sometimes I would have to ask a colleague for help to help me setup everything with no problem. Review Source VR Verified Reviewer Manager - Sales Internet Used the software for: 1-2 years ### "Highly Robust CRM; Easy to Use" July 20, 2018 4.0 Pros Ease of use is excellent and Zoho's system appears to be quite robust. Also has a good set of integrations especially with G suite which i use quite extensively. Zoho, in my opinion, works well with most kind of businesses or personal websites. Cons Support is not available on weekends. While this isn't a deal breaker as of now, it is definitely a con. One thing about their support is that while they are good, make sure that you detail out the issue clearly and ensure that they are resolving only that issue. Apart from this everything else seems good. Review Source YD Yander D. IT Manager Information Technology and Services Used the software for: 2+ years ### "Horrible Support & Programming Team For The Price" January 16, 2018 2.0 Pros \- Easy to use once you understand the logic - Blueprint system which let's you determine your sale's workflows - Easy email marketing implementation Cons \- Horrible support for the price - Back-end is always having issues and they do not resolve it - Pricing is too high for what it is - Limited # on modules & workflows with ridiculous pricing for over-exceeding - Workflow rules are too limited Review Source AA Aya A. Techno get Program Development Used the software for: 6-12 months ### "I loved using the app so much" June 10, 2022 5.0 Pros I loved everything about it and I have no red flags at all Cons I love the app overall but it kind of had really tiny lags Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.