# Page 97 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 97 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 97 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2401-2425 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Tools Manager Information Technology and Services Used the software for: 1-2 years ### "Great Budget CRM" March 25, 2019 4.0 We are very happy with Zoho CRM and have recommended it to several of our partners. It is a little more difficult to set up and navigate than other options, but it is very affordable. It has no minimum number of devices, so it is easier to sell to smaller partners. It works as advertised! Pros You can manage a wide variety of devices: iOS, Android, Samsung, Windows Full-featured offering Great for small businesses looking to keep track of mobile devices Good security options Good training resources Cons Portal can take a little time to figure out Takes some time to set up initially Review Source EM Elijah M. Admin Political Organization Used the software for: 2+ years ### "Works well" February 4, 2020 5.0 It has been very useful. I have used it for several years, and have not had any major issues with it besides device compatibility. Pros I was mostly impressed with ease of ability to use other apps and third party integrations, Cons There were issues with it being compatible on certain devices. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/) Reason for choosing Zoho CRM Compatibility & integrations Switched from [FlexLists](https://www.capterra.com/p/119167/FlexLists/) Zoho had more integrations, and made more sense business-wise. Review Source DDY Diana Deniz Y. CRM Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Best App for CRM 1.0" September 30, 2021 5.0 CRM Zoho was our forst CRM app and it was very easy to apply to our organization. Pros It's easy to use, even for administrators. It gives ability to customize the app fully and workflows also. Cons No comments, there is nothing I didin't like about the app. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Easy to use. Review Source VR Verified Reviewer Director of Sales Biotechnology Used the software for: 1-2 years ### "Great CRM" March 17, 2020 4.0 Amazing customer service and support with any and all questions. Pros I love how easy it is to customize your data. Cons Slight learning curve with integrating with your business model. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Despite the slight learning curve with Zoho, Salesforce was a little more complex with a greater need to customize to your business. Salesforce was also more expensive. Review Source Sahan S. Managing Director Information Technology and Services Used the software for: 1-2 years ### "Best Customer relationship management Platform" April 20, 2020 4.0 Best CRM software in the market. I have used other free CRM platforms but none of them is easier like zoho. you can easily recommend this to some other Pros We can manage sales, leads and client accounts very easily easy to get analytics You can integrate with other softwares like gsuit, office 365 Cons Need some development for the interface, sometimes hard to find some options you need to log out manually otherwise it will keep logged in Review Source VR Verified Reviewer Senior Digital Marketing Manager Financial Services Used the software for: 2+ years ### "Extremely bloated software and difficult to use" September 12, 2020 2.0 Would not recommend, there are much better CRMs in market at similar price points. Pros Not many positive things I can say about Zoho CRM other than their pricing being relatively competitive in market. Cons Super painful to use and key features feel out of date, such as form creation and contact management. Review Source VR Verified Reviewer CEO Construction Used the software for: I used a free trial ### "Zoho Crm" April 28, 2021 5.0 Great! Pros Beats SalesForce by a long shot for a middle sized company with ease of use and gtreat customer service. Cons Scheduling needs some improvement to fully integrate with Outlook tasks and sync. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho CRM Zoho Invoice intergrates easily into the CRM Switched from [Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/) Too complicated and expensive Review Source VR Verified Reviewer Media and Content Developer Computer Software Used the software for: 1-2 years ### "Full-featured CRM" September 5, 2019 5.0 We use this to store the info for all of our prospects, clients, and more. We are able to perfectly customize the databases to our needs, and update them with Zoho forms, connect it to Subscriptions and Invoices, etc. The Zoho Suite is a wonderful toolset for a business like ours. Pros Everything you would want in a CRM is here, with the added connectivity of all of the host of apps in the Zoho Suite. The CRM is great in and of itself, but the added value given by the other apps is immeasurable. Cons This is a wonderful CRM, and I was able to customize it as much as needed without any problems coming to the surface. Review Source VR Verified Reviewer Digital Marketing Associate Information Technology and Services Used the software for: Less than 6 months ### "it does everything I need it to do without any hassle" March 4, 2022 5.0 Pros I started using Zoho CRM a month ago and I'm in love with it. The interface is so easy to use, the integration with my other apps is seamless, and it doesn't get me lost in features that I don't need. It's really helped me keep track of what I need to do. Cons Zoho seriously needs to work on its UI for all Zoho platforms. Review Source MM Martha M. Occupational health and safety manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Zoho CRM Review" June 14, 2022 5.0 Pros I like the professional follow of activities in the application. It is very organized. Deals and activities features alone are a motivation to smart work. Customisation is simple in all views, especially the home page. Cons I have not meet any challenges so far. Thumbs up. Review Source CC Cosmin C. Sales Director Logistics and Supply Chain Used the software for: 2+ years ### "Great CRM" April 16, 2021 5.0 Pros Easy to use and a lot customization options. Cons Too many apps in Zoho and looks like they started to be defocused from the CRM. Review Source DB Davis B. Sales Farming Used the software for: Less than 6 months ### "Zoho CRM - Highly customizable" February 5, 2021 5.0 Tracking deals to be more proactive with our selling process and making sure deals are not lost or forgotten. Pros Zoho CRM is highly customizable and the open API allowed us to build custom integrations with our separate inventory system. The high amount of customizability was also crucial for adapting to our sales process. Cons We got switched from our original customer support contact a couple months after starting. Nothing wrong with the software, just slowed down our implementation a bit. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cheaper and seemingly more customizable Review Source VR Verified Reviewer Owner Package/Freight Delivery Used the software for: 1-2 years ### "First class variety " January 12, 2022 4.0 Pros There nothing I'm liking from this software Cons Nothing I don't like within the software Review Source Namwenda M. Operations Manager Automotive Used the software for: 1-2 years ### "ZOHO Rating" April 15, 2021 5.0 Great experience Pros I like the ability to generate and print invoices with so much ease. Cons I don't like how it sometimes logs me out unexpectedly and requires me to log in. Review Source CE Chioma E. People and Culture Executive Hospital & Health Care Used the software for: Less than 6 months ### "Zoho CRM is great for Startups " May 19, 2022 4.0 Zoho CRM is a robust tool for customer management and the fact that it can easily be integrated with other Zoho software services is what I love the most. Pros Zoho CRM is awesome as you can integrate it with other Zoho tools that are used to make your organization functional. Cons It’s a bit hard to understand at first, but with constant usage, you’ll become a pro. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) More robust platform Review Source cristy E. Software Engineer Computer Software Used the software for: 6-12 months ### "Recommended for any kind off business almost." August 1, 2018 5.0 Pros Zoho CRM is very easy to use and easy to learn. One thing which is very attractive about Zoho CRM is that it's free for up to a number of users for those who can't afford expansive CRM. Cons Very poor customer support. They should improve customer support on urgent basis. They Should hire trained and experienced staff. Review Source AH Alan H. CEO Entertainment Used the software for: 2+ years ### "Almost Perfect!" April 17, 2020 4.0 Overall quality tools that help us little guys get work done. Pros I love the pricing of Zoho products, and how a small startup (like mine) could use your tools to compete with the big guys — no problem. // I also love that you take the extra step of developing apps for a good mobile experience. Cons I feel like the mobile experience lacks some pretty major design features — but for the most part gets the job done. Review Source MA Mubashara A. CEO Marketing and Advertising Used the software for: 1-2 years ### "Businesses can use Zoho CRM to manage their operations." June 16, 2022 5.0 Pros The Zoho CRM is very easy to learn. Zoho CRM is a comprehensive sales and marketing automation software. It helps sales and marketing teams get organized, collaborate, and track their progress. It has a built-in email marketing system and can be integrated with other software such as Salesforce and Google Sheets. Zoho CRM is affordable and can be used by small businesses and startups. Cons Almost nothing. It's difficult to say what I don't like because it's a one-stop-shop for customer relationship management. Support can be difficult at times because the team isn't always helpful, and you'll have to follow up on a few mail trails before getting a resolution. Review Source João F. legal manager Public Safety Used the software for: 1-2 years ### "Best email plataform ever" July 18, 2019 4.0 It is the best email plataform that i already use. Pros we can organize emails by names and folders. Very easy to use. Cons we need to pay the subscription to have more free space. Review Source JB John B. Founder & Managing Director Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM Drives our Business Sales & Marketing Automation" October 8, 2018 5.0 Pros The ease of use, intuitive interface, and visual dashboards. It integrated seamlessly with the other 40+ Zoho products and their support is fantastic and usually within 2 minutes. Cons With the latest offering Zoho ONE you need to have a licence for all contractors using Zoho Projects which is a big negative at the moment and makes it unaffordable at present. The must change this in the future. Review Source juan carlos R. Mi propio jefe Used the software for: 6-12 months ### "amazing site for analytics " March 30, 2018 4.0 Pros in this site exist really good tools that mean to help you with the analytics of your business, accurate precision and faster usage Cons it´s not very popular so it's really hard to find people interesting of using this service, also the free use of some of their applications did not work as well as their payable side Review Source Ross L. Sales Financial Services Used the software for: 6-12 months ### "Really good software but they "add-on" you to death " July 8, 2021 4.0 While using them, they kept my business very organized and on track to optimize my business model. Pros Really great CRM system. The ease of use and keeping track of clients/ customers was great! when it comes to customer management, they are hard to beat, especially for the price Cons I didn't like the fact that they charged you an arm and a leg just for addons, especially when it came to their phone system. Because of that i ended up going a different direction. Review Source Shawn C. R. Director of Measurement Strategy Internet Used the software for: 6-12 months ### "Decent CRM, with some shortcomings" April 1, 2018 4.0 Pros The interface is fairly clean and easy to understand. It contains most features people look for in a CRM system for small-to-mid-sized businesses. Cons The integration between Zoho CRM and external systems (including some of Zoho's own software) could be better. I found myself having to duplicate a lot of data entry. Review Source VR Verified Reviewer Office Manager Management Consulting Used the software for: 2+ years ### "decent product" December 10, 2019 4.0 It is a decent product and does what we want from it. However, it is a secondary product that wont be replacing the workhorse. Pros We mainly use this product for its capability to integrate with stripe. It really is the sole purpose for using this particular product. Cons It is not a sophisticated product and does not provide for more than the rudimentary elements- the basic accounting. Review Source KD Karan D. Founder & Managing Director Management Consulting Used the software for: 1-2 years ### "Simple to use CRM " August 21, 2020 5.0 I am very happy with easy integrations Zoho offers. Pros Zoho is incredibly easy to use. The CRM and marketing hub is superb. Cons The notifications in ZOHO are a little too much. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.