# Page 98 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 98 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 98 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2426-2450 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Dharmendra S. Business Analiyst Management Consulting Used the software for: 2+ years ### "I am using zoho last two years. it's a good software for marketing/ sales purpose. " December 21, 2017 5.0 Pros Latest UI is good compare to old UI. Also using Form of zoho is a good for web queries form help a lot and save time as well. I will try to learn more about zoho because in this CRM many tool which i have not used. In CRM great Filter Easy Search Import options Great support. Cons load time and execution time should be less. And i f want to learn more tool so it's only pay able. Review Source VR Verified Reviewer CEO Management Consulting Used the software for: 2+ years ### "Zoho for life!" March 6, 2019 5.0 Fantastic! Pros I enjoy everything about Zoho mail. I have used it for years, and have both my personal and business emails accounts with this company. The additional of the CRM meant that I no longer had to jump between an autoresponder and my own email account. Cons They don't have quite as many features as some of the big name CRM softwares out there. And the pricing is not the most competitive. Review Source NF Natlaie F. Consultant Professional Training & Coaching Used the software for: 2+ years ### "Value for Money CRM" September 20, 2019 5.0 Pros Strength and flexibility to build simple or very complex business tools. Cons Somewhat confusing subscription model could be made simpler by an overall comprehensive price list of all zoho products. Review Source VR Verified Reviewer CEO Construction Used the software for: 1-2 years ### "Zoho review" December 26, 2018 5.0 Pros My salesman uses it to help keep him on track. His sales have went up dramatically since using it. Cons user interface is not super intuitive for me personally. Review Source TC Tyler C. Implementations Engineer Information Technology and Services Used the software for: 1-2 years ### "Budget software that gets the job done" March 5, 2019 4.0 It was a positive experience and got us moving along until we could find a provider with more features at a higher cost. Pros It does the job, and at the price point there isn't much competition that offers what they offer. We did have some support related issues, and didn't have the best customer experience, but that wasn't often. Normally the product worked and did what we needed on the budget we had! The best thing Zoho has going for it is the price to product offering, it's got great bang for your buck. Cons Uptime was an issue, customer support was difficult at times. Review Source Taylor S. Solutions Manager Management Consulting Used the software for: 6-12 months ### "It's a solid CRM" February 12, 2019 4.0 We needed a better way to figure out where our leads were in the pipeline and how we could track our sales attribution. This did it. Pros I liked that it scaled with my business in features and price Cons lacked some of the integrations and plugins that larger CRM's had and I was used to, but I was able to work around this with some effort. Review Source Eric J. Owner Writing and Editing Used the software for: 6-12 months ### "Tried but too much stuff." January 28, 2019 4.0 Initially used this software, but it became too unmanageable for a one man team. Pros I did like the fact that there was everything I would ever need within this software, far beyond CRM. Cons There was so much stuff within this software I couldn't make use of it all and the pricing made it impractical. I wanted to use but was unable. Review Source FS Felipe S. Proprietário Luxury Goods & Jewelry Used the software for: 2+ years ### "Excelente Ferramenta" March 27, 2020 5.0 Pros Oferecem um email de forma gratuita com excelentes recursos, já utilizo a mais de 2 anos... Cons Até o momento não tive nenhum problema com a ferramenta... Alternatives considered [Newoldstamp](https://www.capterra.com/p/150779/Email-signatures/) Review Source Sushant K. COO & Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "Top tier Automation and Integration " October 17, 2018 4.0 Pros The number of integrations that ZOHO has and as well as it automatically updates day to day business activities, tracks sales and everything else that helps you run your operations smoothly. The pricing is also on point in regards with the number of features it has. Cons The mobile apps UI can be improved a bit. Review Source LC Linda C. Account Coordinator Hospitality Used the software for: 1-2 years ### "Easy to learn. Easy to use." June 20, 2018 4.0 Pros It is great having , Zoho Desk for Tickets and Zoho Projects. I am an administrator for projects. Having consistency with one company helps. Cons 1\. Doing reports can be cumbersome. It can take several tries before you are able to capture all necessary fields as well as to have the date range correct. 2. When going from Leads to Potentials to Accounts does not populate all the information from the previous record. This includes contact information. Having to enter the info for each is time consuming. 3. Recently have had issues with the account information not populating into Zoho Desks. I check the CRM and the contact person is listed in the account. However the account information does not always populate. Review Source Jose R. Event Coordinator/Business Development Marketing and Advertising Used the software for: 1-2 years ### "Best CRM Product" January 9, 2019 5.0 Pros The is the best product if you want efficent and easy to use software. Cons They need to improve their customer support lines and offer more tools in that area. Review Source JL Jo-Ann L. Office Manager Construction Used the software for: 2+ years ### "Easy to use, and customer support is excellent" July 16, 2019 5.0 Pros It is easy to use and customizable customer support via "Chat" is excellent We are able to keep a digital record of each interaction with our clients and suppliers Cons Unable to find a way to enter all Tax Exempt Certificates or Capital Improvement Certificates to make them easily accessible for audits. Flowcharts are not easy to use. Reason for choosing Zoho CRM Ease of use and great support Review Source DK Dylan K. Customer Success Rep E-Learning Used the software for: 1-2 years ### "Functional, but frustrating." April 26, 2020 3.0 Not great. Frustrating. I can't stand that I can't see a calendar of tasks. The UI is just incredibly unfriendly. We're switching to Salesforce and I can see why. Pros It has places for me to put all the information I need. Reports are available but don't convey much information. Cons Everything...sort of. It's slow, cumbersome, and the UI is pretty bad. When I place notes in a call and format them, they aren't displayed the way I put them in unless I click the edit button. It makes information incredibly difficult to gather, especially if I'm about to talk to one of my customers. Review Source John H. Director Information Technology and Services Used the software for: 2+ years ### "null" August 11, 2017 5.0 Review Source VR Verified Reviewer Product Manager Information Technology and Services Used the software for: 1-2 years ### "Some features are missing." April 5, 2019 4.0 Its good but very intense training and customizations are required to set it up. Pros Its a good CRM tool but lacks in some core features. Cons Custom Plans are very difficult to setup Review Source VR Verified Reviewer Software Engineer Computer & Network Security Used the software for: 6-12 months ### "A Great platform to manage your business" August 21, 2019 5.0 Overall I had a great experience with . it's a great software for lead management. Being a start-up I find it very useful as it is cost-efficient and provide customization to a great extend. Easy to use, to keep track of the activities. Pros provides a great platform to manage all the business needs. In it, we can manage leads follow-ups with them. Provides great features such as email merge, email templates. reporting and very easy to use. A good tool for lead management. Cons It doesn't provide initial tutorials to use the software. GUI is not that good in that part improvement is required. Customer support is not great if I face any glitch to get it to resolve I have to wait for a long time. Review Source Danielle R. The Minion Queen Used the software for: 6-12 months ### "Great when you are just starting out! " June 22, 2018 5.0 this is perfect for someone just starting out! Pros This CRM was amazing when my company was just starting. I totally suggest it for someone just getting started. They did make the migrating off of it easy as well Cons It didn't grow with my team well, which isn't a terrible thing we just needed a whole lot more as we grew. Review Source AK Adith K. System Administrator Financial Services Used the software for: 2+ years ### "The inbuilt feature to interact with prospects directly makes it stand ahead of other CRMs." September 15, 2018 4.0 Pros There is a multi channel support feature which allows sales team to reach to people over phone, live chat, email or even through social media. The process of setting it up is as simple as 123. The visitor tracking feature is very effective when combined with email analytics to know what the prospects are doing on the go. It integrates very easily with G-Suite and Microsoft outlook which makes it easier to synchronize data at one place. Cons They advertise that it gets integrated with more than 10 apps. But what I observed so far that only integrating G-Suite, Microsoft outlook and other Zoho apps are fast and all the other applications like Facebook and twitter are very time consuming and sometimes fails due to unknown error. Review Source CD Connor D. Business Development Manager Construction Used the software for: 6-12 months ### "It gets the job done" July 16, 2020 4.0 I really like Zoho overall. Being new to sales, it's really helpful to have a software that keeps me organized and on top of tasks. Pros My favorite part about Zoho is that I can keep track of all of my tasks for the day in one place. In sales I'm constantly making calls and sending emails so it's helpful to keep track of everything. It also integrates with lots of different softwares, making it easy for me to keep track of the last emails I've sent out. Cons I feel like it has some difficulties in that I have to click on lots of buttons to complete a task. For instance, I have to go to a new page, click 3 or 4 buttons and then go back to my home page to go back to where I was, so navigating takes a good amount of time. Review Source VR Verified Reviewer Managing Partner Marketing and Advertising Used the software for: Less than 6 months ### "Comparable to other platforms" September 13, 2019 3.0 We decided to step away from zoho because it was too time consuming for us to learn how to setup this program and we could not afford to pay for an implementation team to do it locally. Pros What caught our attention at the beginning was the reasonable cost to setup the company with this. We researched for a while and after comparing to 3 other companies, we decided on this one based on the cost and value of options that came with it. Cons It was not clear that we would have to do most of the setup and research on how to use this product. Their support is terrible. They promise to help within a certain amount of time but they are just never around. They are based in India. Review Source AI Andrew I. Manager Internet Used the software for: 2+ years ### "Good option for a full featured CRM with custom options" June 7, 2017 4.0 Easy to set up and low cost option for a CRM Pros We use the enterprise edition and we like how we are able to customize the CRM to meet our needs without having to use an outside consultant or high cost programmers. Cons Although it easy to customize the automation tools could be improved. In some cases it is easier to do tasks using the API then the custom functions that are written in Zoho's DSL. Review Source VR Verified Reviewer Business Owner Internet Used the software for: 2+ years ### "Free Business Email" October 23, 2018 4.0 Love the email. Setup is fast and easy and they allow for 25 free business emails with 5 gigs of space per email. Pros Still one of the last, if not the last, email providers that allow you to access freee business level email and attach it to your domain name. Cons Has some good features, but most of the other features still run a little behind Google... which is to be expected. Review Source VR Verified Reviewer Commerçante Retail Used the software for: Less than 6 months ### "L'un des meilleurs logiciels de marketing en ligne" February 16, 2023 4.0 c'est l'un des meilleur CRM pour moi pour gérer mes leads et qui facilite pour moi la gestion de mes prospects. Pros \- CRM très simple et facile à utiliser.- Gestion facile des contacts, générer mes prospects.- L'interface utilisateur très simple et facile. Cons je pense qu'il n y a pas de point faible sauf le prix qu'il doit être plus bas . Review Source VR Verified Reviewer Integration Solution Architect Real Estate Used the software for: 2+ years ### "A good alternative to Google and Microsoft" February 1, 2019 5.0 Zoho is not a one trick pony, however they focus on helping people running their business in an easy manner. A CRM offering pre integrated with the email is exactly what I was looking for. Pros Easy to use set of business capabilities, CRM, email, organisation administration. Easy integration with other apps. Cons I would like to have a lower entry price point for open source, startups, students. Review Source VR Verified Reviewer Account Manager Used the software for: 6-12 months ### "Zoho helped me keep track of my business from startup to where it is today " July 27, 2018 5.0 Pros What I like most is the ability to manage our clients and use everything in one place, making it easier for us when reviewing clients and their profitability Cons What I liked least was the price, I think the ultimate is a little to high compared to the enterprise for some much needed tools to scale business Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.