# Page 99 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 99 - Is Zoho CRM the right CRM solution for you? Explore 6973 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6973) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 99 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2451-2475 of 6973 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Information Technology and Services Used the software for: I used a free trial ### "Decent CRM, but restricts the usability for smaller companies" April 3, 2019 4.0 Pros The CRM offers good mobile and web connections into the database, and all of the necessary CRM fields exist, with decent modularity built-in. Cons The CRM seems to be built for larger companies only, they don't seem to care about the little guys. With the ways that the CRM institutes it's add-ons, smaller companies are stuck behind a pay-wall. Unfortunately, even if you do end up paying the full price, far too many of the add-on features are missing from the mobile app. Certain information simply won't be available, and doesn't even inform you of that fact, leaving a app as unreliable and untrustworthy during a quick reference check on a customer. Review Source VR Verified Reviewer Content Writing Writing and Editing Used the software for: Less than 6 months ### "Zoho CRM Review" August 30, 2022 5.0 I've been using for various months now and I'm really happy with it. It's helped me keep track of my customer interactions and sales pipeline, and has made my life a lot easier. The interface is user-friendly and easy to navigate, which is great. The built-in features are also really helpful, like the ability to create custom fields and automate tasks. Pros is a cloud-based CRM software that helps businesses manage their customer relationships. It has a wide range of features, including contact management, sales automation, and marketing automation. It's a great tool for small businesses that want to streamline their customer relationship management. Cons The interface can be a bit confusing and overwhelming at times. There are a lot of features and options, which is great, but it can be tough to figure out where everything is. Review Source VR Verified Reviewer Jefe de TIC Medical Devices Used the software for: I used a free trial ### "ZOHO " June 12, 2020 4.0 Se tiene mayor conocimiento de como se cumplen las metas y los indicadores de productividad. Pros Es un sistema que te permite tener una mejor interacción con tus clientes y usuarios, permite automatizar y mejorar muchos de los procesos de las empresas. Cons Es un poco difícil de operar, configurar e instalar, podría ser más intuitivo en su uso diario para el usuario final. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Por que me interesaba conocer más sobre la herramienta y poder hacer comparativas de productos. Review Source VR Verified Reviewer Sales Executive Computer Software Used the software for: 2+ years ### "Zoho is a very good alternative to Salesforce, one that I would recommend if you have a tight budget" April 24, 2018 4.0 Pros It's very cost effective for users and with all the features included, it's a really handy tool that provides you with all the essentials that you need. Cons It's a \*little\* clunky compared to Salesforce. It's still good but when you compare with them, you can feel the difference. I wish it was a little more intuitive but again, you get what you pay for. It's still very very good. Review Source OD Olav D. Senior IT Consultant Information Technology and Services Used the software for: 1-2 years ### "Easy to use, but old-fashioned interface" July 29, 2022 4.0 Really helpful, one of the best CRTM I used, easy to integrate with other software. Pros Really easy to use and helpful, easy to integrate i.e. in Outlook Cons Old-fashioned interface, dashboard not as good as could be. Connectivity to other software sometimes too expensive. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Best product for daily use Review Source MA Melba A. Owner Construction Used the software for: 2+ years ### "Nice " April 19, 2020 5.0 I use this app for all my office business to be in one place scheduling ,docu sign , google and the rest i will keep using Zoho Pros I use this app as a option to keep all my apps together in my office computer and its much easier to use with my business.yes intergration with other apps are great Cons There are no cons here it does what it says it will do and i love to use it on my office desktop and my work laptop . Review Source VR Verified Reviewer Customer sucess manager Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM for all your lead information." August 26, 2020 3.0 The overall experience with is good if you want crm in your budget then you can definitely go for this. Pros I like in is the ease of uploading and updating the leads and information where we can track every day without any hassles. Cons About the user inferace where need to done most of the improvement and also on the customerside and it crashes some times. Review Source VR Verified Reviewer Digital Marketing Coordinator Photography Used the software for: 1-2 years ### "Great suite of softwares" February 1, 2019 5.0 I would say I'm happy with it. I used the free version for several weeks and once I made up my mind I recommended it to the business I work with and they moved to Pro with the email and social media scheduling tool Pros I love how they offer multiple services within their platform, I mainly use their emails and social media scheduling tools but the other tools I've tried are useful an fairly easy to use. Cons Even though the platform is fairly easy to use there are other services a lot easier to use, took some research to find some of the settings. Review Source VA Vance A. Director of Program Management Hospital & Health Care Used the software for: 1-2 years ### "Affordable CRM that is fully customizable to your needs but requires time investment to configure" September 30, 2020 4.0 Great experience onboarding and training with our staff. Great experience designing the system and deploying it with robust security/permission layers. Greatly appreciate the affordability for a CRM tool. Pros What I like most is the affordability and customizability. Cons What I like least is the limitations in bulk data uploads. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost Review Source AH Armen H. Head of Marketing Computer Software Used the software for: 1-2 years ### "Functionality" March 13, 2023 3.0 Pros It has really huge number of features, starting from email marketing to full sales funnel setup. Cons the user experience design of the product is awful Review Source Jason V. CEO & Founder Used the software for: 6-12 months ### "A bit clunky to use but effective CRM tool" April 30, 2018 4.0 Lead management makes this CRM shine. Pros The web integration and lead management are good parts of the software allowing me to follow up on leads and crafting new messages to close deals. Cons What I like least about is that the user interface seems outdated and cumbersome. It wasn't as effective or seamless. Review Source VR Verified Reviewer Business owner Consumer Services Used the software for: Less than 6 months ### "ZOHO review " May 19, 2019 2.0 In my recent business in window cleaning, I went to ZOHO to provide me with software that can Contain my clients, invoicing, accounting Ect. When I heard they “take care of all of it” I was excited. And they did! But when I realized that they didn’t handle everything in the same “package” I was kinda disappointed because it was expensive to buy the “whole package”. More Importantly they communication between the ZOHO customer service representing the different softwares didn’t communicate well. I couldn’t resolve my issues in a timely manner. Pros They attempt to make their software a one stop shop for all your business needs. Cons They break up there software in different “units” that you purchase. And the communication between those “units” isn’t very fluid in my opinion. Review Source Gaurav Singh R. Head of Project Management Market Research Used the software for: Less than 6 months ### "Zoho's User Experience" May 4, 2023 4.0 Pros I think Zoho is overall a good product. They just need to add some more feature and functionalities. Cons Lack of few features. They need to have some more feature added to their product. Review Source Dante G. Programador de software Used the software for: 2+ years ### "Zoho CMR increases its commercialization" May 9, 2018 5.0 I am a freelance programmer and at the moment of offering a product that helps marketing I immediately think of zoho CMR Pros This software provides a very good way to communicate with your customers due to the ease that this product poses. Cons There are few things that I do not like about this product because it gives me an excellent job and the only bad thing is the price. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "My most highly recommended CRM System for small business owners" September 7, 2017 5.0 I have used and recommended Zoho and it's different apps consistently since I started using it - after failed attempts with other crm systems. In terms of speed, efficienty, ease of use etc, it's a win win. Pros \*Ease of use \*Multiple Features \*Ability to write reviews to extend pro plan Cons The crm app itself has room for improvement, Limited function. Review Source VR Verified Reviewer Software Engineer Used the software for: 6-12 months ### "Handles my customer forms amazingly" July 10, 2018 4.0 Get notification whenever user fills the form Can easily manage different forms can use various analytics tool to track customer behaviour, traffic on different forms and various others. Pros It's powerful notification and mailing system, which informs me every time user fills various forms in my web application also alerts me about duplicate entries user is making which helps us making various decisions. You can easily create various attribute in the forms and embed into your webiste and easily manage across those attributes. you can have various analytics also based on user entries like lead generation. Cons No cons in particular. But they can improve their authentication system more so that problem of spamming get resolved. Review Source VR Verified Reviewer Regional Director Computer & Network Security Used the software for: 1-2 years ### "one of the best lightweight CRMs" November 4, 2018 5.0 Pros Works faster and has many features that are unbeatable. Cons obviously, there is a scope of improvement especially on integration and reporting front. Review Source RR Raymond R. Business Development Sales Events Services Used the software for: 1-2 years ### "Zoho CRM is the Best CRM Available" April 29, 2021 5.0 My Overall experience with was very good. Pros It is user friendly. It is very simple to use. It is inexpensive It is better compared to other CRMs Cons The Sheets needs to be updated and should make it user friendly. The Sheets and the Docs are in a different algorithm. Review Source ADL Aryne Dolly L. Healthcare Virtual Assistant Medical Practice Used the software for: 1-2 years ### "Many Useful Tools in Zoho Desk" September 19, 2022 5.0 This software is so good and easy to use. Pros The feature-rich customer assistance software Zoho Desk can satisfy our need for a support ticketing system. Additionally, it features self-service options, a live chat facility, and a CRM program interface. We can manage simple to complex cross-functional procedures using workflow automation, which also automates repeated manual operations. Through a number of channels, including email, chat, phone, social media, and the business website, we may manage customer interactions. Cons Very nice features and functioning; nothing to dislike. Review Source KK Kensuke K. Account Executive Chemicals Used the software for: 1-2 years ### "User friendly platform" February 17, 2020 5.0 I've been happy with this platform. It made my daily work a lot more effective. Pros As long as the administrator set the platform setting correctly, this is self explanatory software that anybody can use. My colleagues in 60s who are not so good at computer can use without any issue. Cons The calendar doesn't have the timezone setting. It adjust the time according to your location, so if you set the event when you are in California, it consider th event happens in California, which could cause an issue if the event is actually in different time zone. Review Source VR Verified Reviewer Founder Executive Office Used the software for: 6-12 months ### "Most Cost Effective CRM" July 7, 2020 5.0 Excellent Pros The best part is the ease with which you can set up the account. Starting from there, imports from any source is made much simple and once all is setup, then adding new leads is also very easy. so 10/10 for ZohoCRM Cons The number of fields should have been made totally customized by the user. Review Source SW Steven W. CEO Marketing and Advertising Used the software for: 1-2 years ### "Zoho is a life saver!" October 24, 2019 5.0 ZOHO has allowed us to stay organized on a day to day basis and keep prospects engaged. Pros We really enjoy having ZOHO as our CRM system of choice. Easy to use and keeps us organized in our day to day operations. Cons Can not really speak to any negatives to this software. It has allowed us to grow from their freemium service to their paid without any hiccups. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Review Source mM megan M. Office Administrator Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM Review" September 4, 2022 5.0 Pros I work on a ticketing system integrated with Zoho which makes it easy to keep track of clients' queries. I take great pride in offering the best customer service and Zoho adds great value to our team Cons Took a few days to get used to the system but with proper training, there is nothing least liked Review Source Nicole K. Vision Rehabilitation Therapist Used the software for: 6-12 months ### "Lots of easy to use free stuff" June 29, 2018 5.0 Pros I mostly just use Zoho for email, but the nifty thing is that I was able to set up an email address using my business domain. I am impressed by the other services available for free. Cons Can't think of any at the moment. I haven't had to contact customer support, so I can't give it a fair rating. Review Source SA SAQIB A. Senior Software Enginner Information Technology and Services Used the software for: 2+ years ### "Best and Low cost application for Employee Management" December 31, 2018 5.0 Am Statisfied with the use of this software. Pros First i start using this software as developer to log my working time and etc later stage when i was promoted in my compnay i start usign it as Administrator i really love with all features of this application very light weight mobile app to check the status from anywhere. Cons Manually time adding the feature but it's not the least function. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.