# Page 23 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 23 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 551-575 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OM Oliver M. Account Executive Information Technology and Services Used the software for: 2+ years ### "Best CRM!" July 7, 2023 5.0 We have been extremely satisfied with Zoho CRM overall. We have been utilizing it for numerous years and have every intention to maintain its usage. If given the opportunity to start anew, we would undoubtedly select Zoho once more. Pros With Zoho CRM, streamlining customer management, project organisation, and communication has become significantly faster and more efficient. This reliable platform has been seamlessly integrated into our organisation, resulting in a remarkable exponential growth in our revenue. Cons So far, I haven't come across any drawbacks in Zoho CRM Review Source VB Val B. Editor Broadcast Media Used the software for: 2+ years ### "The perfect management tool for startups" October 10, 2022 5.0 Pros First, contact management is critical for our digital marketing team to thrive. Given our myriad of essential products such ads, we appreciated how easy it was to switch from Microsoft CRM to Zoho suites. Zoho offers implementation training, which was great. It was easy to pass down the features to the marketing and sales team. Cons I feel like the branding made the team feel weary of the product. I feel like more customizations could be offered. Review Source HR Harsh R. Senior Fullstack Engineer Computer Software Used the software for: 6-12 months ### "One of the best CRM tool for startups." June 26, 2023 4.0 Overall experience good and welcoming apart from slight hiccups in automation & reporting. The user friendly UI and customer support made this tool worth it. Pros Easy to use interface and the ability to integrate it with various tools played a major part at my end. Having access to the APIs is also a note worthy feature Cons While Zoho CRM offers a wide range of advanced features, some users have found certain functionalities, such as advanced reporting or automation capabilities, to be complex or lacking in ease of use. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Switched because I was looking for a comprehensive tool where the details can be consolidated. Review Source VR Verified Reviewer VP Translation and Localization Used the software for: 2+ years ### "Great for small and growing businesses" March 25, 2024 5.0 Been using Zoho for more than 7 years in total Pros Easy to use, customizable setup, robust optimization capabilities, easy to integrate into current business processes Cons Online help was not easy to find and customer support was a little hard to navigate Review Source Ivory C. Event Coordinator Events Services Used the software for: 2+ years ### "6 year user and this is still my top CRM user" November 21, 2018 5.0 Overall I have had a phenomenal experience and I usually recommend new business owners to use ZohoCRM for there customer relationship management. Pros I started using ZohoCRM to help make sure I didn't forget up coming events. I didn't have a lot of clients but I needed a way to document conversations and make sure each clients was given the same information. Fast forward my company has grown and ZohoCRM has stayed my go to for client management. When I first started I didn't uses any of the automation. Now, I couldn't survive without the automation! We are so busy and leads are coming in from so many different avenues that potential clients could slip through the cracks. But with this CRM no client gets missed. I never worry that I will forget any critical touch points with clients because the automation triggers ensure I don't and I receive emails in in the morning with every task I need to complete. The home screen gives me a clear picture of what leads we have, what tasks we need to tackle, and what events we have coming up. I have not seen another CRM that will give you more bang for your buck. Cons It took me a while to understand how to customize the automation. I would recommend them creating video tutorials. Review Source JM Joseph M. Managing Director Automotive Used the software for: 1-2 years ### "Zoho CRM - The best Digital Transformation " September 28, 2021 5.0 It has been an excellent option to build vertical solutions for handling small scale to large scale business process automation. Pros It is pre built with all important aspects of business operations with more granular levels of settings that impacts the overall business health and continuity. Cons Nothing so far. We have found the best uses for all the in built functionality and wherever needed we have been able to script it. Review Source Luciana C. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Empezá a gestionar tus ventas! " June 8, 2023 5.0 Logramos mejorar la relación con los clientes y brindar una atención más personalizada. Y, por consiguiente, optimizamos el nivel de ventas. Pros Es muy versatil y completo, y posee precios competitivos. Cons Como contras podría nombrar la curva de aprendizaje inicial. Además, algunas funciones avanzadas pueden requerir conocimientos técnicos. Review Source RB Ryan B. COO Medical Devices Used the software for: 2+ years ### "Depending on your needs - A solid option" August 5, 2022 4.0 Overall, Zoho has been good for our small business and has helped keep us stay on top of our leads and associated tasks. Though it might not be the best choice for everyone, I believe it is certainly worth being added to the short list. Pros Zoho's CRM does everything we need it to, and there are a lot of options to customize to your needs. In my opinion, the CRM portion is what makes Zoho so great. Cons Though Zoho has a lot to offer, many of the extra features just aren't as good as some of the other options out there. Email marketing, and marketing automation are both things that Zoho offers, however, in practice we found it to be less than user friendly and due to this, we ended up not using these features as often as I would have liked Review Source HT Hikmat T. Business development Retail Used the software for: 2+ years ### "Its the fantastic product for the small and mid size companies" April 20, 2022 5.0 Overall it's a value for the money service. Pros With this software, you get more functionalities, and it's very affordable. Cons Customer service sometimes is delaying, due to specific SLA's. Reason for choosing Zoho CRM As part of the Zoho One program, this solution is adding more value to our business. Review Source Ashleigh H. Product Owner Accounting Used the software for: 6-12 months ### "Switched from Salesforce" April 10, 2021 5.0 Amazing, switched from Salesforce. Zoho is lower cost but great functionality. You won't lose value. Pros We opted for Zoho One, with CRM being the heart of the package. We love the integration being all individual modules. Cons There's a few visual bugs but nothing major. Having looked into the community, we wish more user suggestions were included with their development roadmap. For example, little things like being able to set the default font, colour and size of emails. If users were listened to more, Zoho would be game changing I'm certain. Review Source IR Isis R. Director Wholesale Used the software for: 6-12 months ### "A SAVIOR FOR SMALL BUSINESSES" February 22, 2021 5.0 I run a small family business and I've never used a CRM Software before, up until the point where I was left with less staff and saw the need to automate functions that related to our customer follow-up to help our operations and in general improve our processes. As a small business every dollar spent is very important and I was really thinking it through before committing to a subscription. I took the leap of faith and enrolled, and I did not for a single moment regret doing it so. The contribution in optimizing our processes and improving our customer service has been such that I wish I had implemented this before. In top of all, Zoho CRM truly gives you scalability, is highly customizable and I know that if we grow the software can grow with us. Pros It helps to keep excellent track of our customer communications and sales with key integrations such as google mail, quickbooks, and telephony without having to pay additional fees for integrations. Software is customizable and scalable according to our needs. Cons Some configuration options feel a bit hidden. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better value for money. Review Source vG vishal G. ceo Marketing and Advertising Used the software for: I used a free trial ### "Amazing Software" November 19, 2023 5.0 Zoho CRM is a good software for marketing research and financial help, I am very happy to using Zoho CRM Pros Zoho CRM is a User-Friendly Interface and also accessible in mobile and their customer support team doing great. Cons While the customization options in Zoho CRM is the process to be complex. Review Source Jan D. CEO Computer Software Used the software for: 2+ years ### "Plenty of features, easy to use, good performance and availability" February 1, 2018 4.0 It's a CRM, so the benefits are quite obvious I think. Pros \* Easy to use: not hard to find features and navigate the options \* Easy customization of modules and fields \* It has more features than we need \* Very ubiquitous, which means that others have integrated already. We use RingIO for our call management, which was readily integrated with Zoho \* It is quite fast most of the time \* Do not recall any downtimes ever \* Customer support seems to be quite attentive and responsive, which is very nice considering it is a a really large company \* You can see the evolution in usability without being too pushy with radical changes All in all I see a lot more pros than cons Cons \* The reporting engine leaves a lot to be desired. Yes, you can customize reports, but it is very basic. You can't really anything beyond the most trivial filters so we ended up created redundant fields that were necessary to work with the engines. At some point we ended up exporting the data to netTerrain and using netTerrain for the reports, which has a much better reporting engine \* The API is not really RESTful. The security schema is weak and in general REST guidelines and patterns are not complied with Review Source AA Armando A. Marketing Manager Law Practice Used the software for: 2+ years ### "Zoho CRM for Marketing Purposes" February 15, 2024 5.0 Pros Having worked with different CRMs across the board, Zoho CRM is by far one of the best options out there, not only it is very user-friendly, but it also has an endless list of features and integrations to make marketing and sales tracking an easier and better job. Cons Bulk updates are very limited, being able to only do 100 records at a time for most operations is a bit frustrating and time-consuming. Also, not being able to use certain fields during the creation of workflow rules without having to code a function through Deluge usually delay implementing things that should be more user-friendly. Review Source GE Gwen E. Senior Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Customizable CRM Offers Great Flexibility" February 24, 2020 5.0 Transitioning into a new CRM always is a huge change and undertaking across the board. We have only really experienced positive changes that have pushed us for better and more time efficient performances. Being able to transition was smooth and successful and we are able to bring all departments on board on the use of this. Pros This CRM offers customizable automations to really streamline your work experience. We use this to assign and set tasks for clients plus review employee performance. We have been able to completely eliminate Google Docs and move over to politely Zoho to track and record stats. Being able to personalize your home screen is a major plus. Our Sales Team has also been able to be fully integrated onto the platform and can set up leads in the system. The transfer over to this CRM has been much easier than it would be on most platforms and our team members have are soon going to be utilizing email functions through this, as well. I’ve loves the overall experience of learning this platform and discovering how truly time saving it has been for everyone across the board! I would highly encourage the use of this CRM across almost all business platforms due to its customizable options! Cons We would love to seethe option for color coding and the use of all emojis across the system. There is limited use on those and we would like to be able to set tasks with symbols by them or have them tabbed with a color. Switched from [Highrise](https://www.capterra.com/p/146703/Highrise/) High rise wasn’t going to be updated and we needed a system that would be able to incorporate more departments and provide more detailed analytics. Review Source hJ hedaia J. Planning Manager Construction Used the software for: 2+ years ### "The best easy-to-use CRM tool that suits different types of businesses at the lowest costs." February 1, 2022 5.0 Zoho CRM helped us interpret and analyze the data effectively, and it contributed by enabling us to monitor the team's performance in general, as well as identifying their strengths, as well as providing them with what they need to better their overall performance. Pros It is the best CRM available at the lowest price. Zoho CRM's views and dashboards may be arranged and customized to meet your business's specific needs. Zoho CRM gives you the freedom to experiment with your reporting and analytics. It's powerful, speedy, and can hold a lot of information. Using Zoho CRM is a breeze, thanks to its extensive list of integrations and the handy note that comes with it. Using Zoho CRM is the best approach to swiftly organize information in a database. Cons It is a little slow at times, and it takes a few days of training for any new member to master its use. Review Source Naincy J. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Zoho Manages All floor communication" September 5, 2023 4.0 Pros Zoho CRM is one of the finest platform where we can communicate, approach, manages, and sync, everything according to our need. It scheduled the emails and helped to generate sales volume. We prefer it to manage multiple accounts. It gives an optimistic result and is worth using it. Cons Zoho CRM just needs to update the user interface which mentions the main tools on the front side. But it is dynamically open in all sectors, manages bills, contact details, and communication, and helps in sales. With continuous updation in communication and API, it gives more satisfaction. Review Source NR Neribel R. CEO Retail Used the software for: 6-12 months ### "La solución para gestionar tus posibles clientes de manera efectiva." June 9, 2023 5.0 CRM es una herramienta práctica, fácil de entender y muy funcional, te ayudará con la productividad de tu negocio. Lo recomiendo. Pros Es un programa buenísimo para la captura de clientes y ventas, permite organizar tus leads, darle seguimiento, programar tareas, documentar, priorizar, entre otras opciones que debes implementar en tu negocio.Lo recomiendo al 100% Cons No tengo quejas, es excelente. Para mí no tiene oportunidades de mejora en el momento. Review Source VR Verified Reviewer Web marketing Market Research Used the software for: 2+ years ### """""Best CRM Software for all your need""""" December 18, 2022 4.0 Pros Using it easy managing contact, lead generating, And keeping tab of social marketing , etc. User interface is simple easy to understand. Cons I have zero dislike for this awesome CRM software by zoho. Review Source VR Verified Reviewer Lead Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "Easy to manage database, customer with great CRM, help to grow business" May 4, 2023 5.0 My experience is awesome in terms of lead management and data collection of customers is really useful and helpful. Seamless integration with various marketing tools and forecasting & reporting dashboards is top-notch. Pros An outstanding and efficient platform to manage leads, accounts, share data, customer interactions and much more. Reporting is also very insightful with customized options and add or edit as per requirement. Even filters are very clear to sort the inbox mails Cons Reporting capabilities can be enhanced, and also need proactive support team sometime hard to move leads to contact. Otherwise , it work superb with all marketing needs from lead to sales, value of money. Review Source VR Verified Reviewer Sales Account Executive Legal Services Used the software for: Less than 6 months ### "ZOHO for Data management, Sales and Progress tracking!" February 18, 2022 5.0 Overall, Zoho has been very helpful in tracking my progress with their analytics section, checking the team's progress in the dashboard, and also the fact that it's an app where sales, documentation, email, and meeting management can be all managed in one software is amazing. Easy to use and very user-friendly. Pros This was a software easy to navigate, I just started using Zoho in November and I am getting very comfortable with it, The interface is user-friendly, easy to manage data, sync with other software or apps like phone burner. I can create templates and send emails with marketing collateral in ZOHO. Cons Sometimes few bugs would allow zoho to be a bit slow, but overall its promising! I wanted to add more phone number fields to some leads profiles if possible. Review Source Anmol A. Digital Marketing Manager Computer Software Used the software for: 6-12 months ### "The Zoho Universe has everything your organization wants!" May 23, 2022 5.0 We wanted to streamline our overall business operations. And also wanted to understand which customers or accounts we've engaged previously. It has helped us in solving these two cases tremendously. Pros The Email Sync of Zoho CRM is fantastic. The best of all CRM software I've used. Also, integration with zapier was a breeze. The reports in Zoho CRM are also fantastic, most customization that you usually get in Power BI. Cons The Cost. Though Zoho's universe has everything your team would ever need. The biggest downside is that each product requires an additional subscription. Which additionally adds up to the total bill. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM Integrations with a variety of software from Zoho. Review Source Stayn P. Senior Software Developer Team Lead Computer Software Used the software for: 2+ years ### "Zoho is a complete platform for presenting our products towards clients." April 9, 2019 5.0 It has basic features for product automation and enable us to upgrade our products as need of customer. So easy for user to describe product features and can easily creates reports. Relatively flexible for user to customize products and provide good service for clients. A little bit training required for work with this marketing tool. Pros Zoho CRM is a basic tool for representing our products in front of clients. It provides us best features for creating a good relation with customer. We can describes all features of product and get helpful remarks of customer for further improvements. User can track customer in various ways and have all access to customers profile. Easy way to stay in touch with customer and connect them at the time of need. It's a better option for us to upgrade our business to high level. Cons Zoho CRM has basic features for marketing but also have some difficulties to work with this tool. A little bit complex for new user and have so many options are quite hard for work. Should be an option for connect with section and fields. Zoho CRM is much difficult for configure products in front of clients and So expensive for purchasing license. Need more updates for work better for marketing our products completely. Review Source Oluwadare A. Freelancer Marketing and Advertising Used the software for: 1-2 years ### "Very simple to set up and well worth the money" March 2, 2022 5.0 This software is simple to use and contains everything you need to keep your customers happy. I can easily manage tasks and automate workflows for repetitive tasks, report and store records. I use the reports to keep track of new sales, potentials, and cancellations. Pros Zoho CRM is extremely simple to use. Because of the user interface, getting the hang of this software requires little to no training. Zoho CRM includes eye-catching visualisations and reports with the pop-out window Charts. You can use the Zoho to add extensions and integrations to help you better manage your finances, increase productivity, and increase sales, among other things. Cons The mobile app does not provide full access to the desktop version's features. Though the free version is a good place to start, it lacks features. Many of the features available with Zoho are only available with a paid plan. Review Source VR Verified Reviewer CTO Computer Software Used the software for: 2+ years ### "Best Online CRM" October 23, 2022 5.0 Innovative solution in CRM Pros Customer relationship management feature Cons User interface feature and billing system Reason for choosing Zoho CRM Nill Review Source Talk to a Capterra advisor for free and get results within 15 minutes.