# Page 26 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 26 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 626-650 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Internet Used the software for: I used a free trial ### "Zoho CRM for Invoicing " September 10, 2021 5.0 This is particularly true if you own a small to medium-sized company and do not have the resources to engage a full-time employee whose only responsibility is to administer CRM software. Because with Zoho, you may maintain positive client connections even if you don't have a dedicated employee to handle the task. This program is easy to use and provides you with everything you need to keep your clients satisfied. Pros A quick and easy setup is only a few clicks away: It's ready to go the moment you get it. As a result, it is an excellent option for small to medium-sized teams looking for a solution that allows them to get up and running quickly. And not be forced to spend many hours learning how to install, deploy, and debug the software. Cons Despite the fact that the free version is a wonderful place to start, what you receive with no financial commitments will not go you very far in the long run. Many of the capabilities offered with Zoho are only accessible as part of the more expensive price options. Even the most basic plan, which costs $12 per month, offers a restricted range of options. However, although the more comprehensive Professional version, which costs $20/month, isn't that much more expensive, Zoho falls short of the mark if you're hoping for a free or low-cost package that has all of the capabilities you could possibly desire in a business software program. Reason for choosing Zoho CRM I have not tried other products in the market other than Wave accounting before coming to Zoho CRM... For the moment it meets my business invoicing needs. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave Accounting stopped business in my region Sri Lanka and moved out to only focus on Canada and US-based businesses. And Wave accounting only made the recommendation to switch to Zoho CRM, and they gave a free one-year trial for Wave accounting customers. Review Source VR Verified Reviewer Design Engineer Design Used the software for: 2+ years ### "Best CRM for startups" September 25, 2021 5.0 Zoho CRM is good for startup businesses and they have free plans for up to three users. With the free version also we can get lead, contact, and account management features as well as reports and analytics. We moved to the paid version later which also also comes with affordable pricing options compared with other platforms. Pros Zoho CRM software is best for small to medium-sized businesses. Its ease of use is something that makes it easy to manage the data from the website as well as the data from other social media, email marketing. Zoho CRM software provides flexibility that allows it to work for all kinds of businesses. Cons The customer service is not good at all for the paid version. Review Source VR Verified Reviewer Director de Desarrollo de Proyectos Program Development Used the software for: Less than 6 months ### "Gestión de Contactos " October 7, 2023 4.0 Es una herramienta efectiva de gestión de contactos y listados de clientes. Pros La integración de Zoho CRM con otros proveedores de listado y almacenamiento de contactos permite lograr manejar efectivamente todos sus registros. Cons En los planes que provee las funcionalidades son efectivas, pero con una ligera limitación de los recursos que se puede acceder y eso comparado con su precio es relativo. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Ariyan T. Graphics Designerr Information Technology and Services Used the software for: 1-2 years ### "My one and only business management site" September 27, 2020 5.0 First time I fell soo bad for my business grow up, I"m searching a site, that boost my sells, manage my sell and marketing my product. After that, I find this site. and this is really a good site. Pros There are so many options to growing up my business that's why I'm here. I use this site for my business spacially I boost my Facebook adds and many others add with this site. Cons Sometimes this site takes so many time to reload, but u think that problem is for my internet connection. it's really a good site. Review Source FV Francesco V. Business Development Manager Information Technology and Services Used the software for: 2+ years ### "A good CRM for a competitive price " September 19, 2023 4.0 Pros Intuitive and easy to use interface in platform with all the features that you need in CRM Cons Some features look primitive and not friendly for a daily use. The integration with a companies' database like D&B for an easy provisioning of companies is a nice to have features which is currently missing Review Source Saira Y. Automation Computer Software Used the software for: 2+ years ### "Saira's review on Zoho CRM" July 24, 2022 5.0 Pros Lead management, contact management, tracking, and analytics, are the best features and automation I like the most. Zoho CRM is easy to use, and integration with different business processes is easy. Cons There is less customer support I found the least about this software. Review Source DM Delilah M. Operations Management Hospital & Health Care Used the software for: Less than 6 months ### "ZOHO CRM works well enough" February 26, 2024 4.0 Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process. Pros Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide. Cons Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view. Alternatives considered [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Reason for choosing Zoho CRM pricing was much more competitive for a small business like ours. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Lack of HIPAA compliance, and lack of features within our budget Review Source RK Ronalyn K. Sales representative Real Estate Used the software for: 1-2 years ### "Easy to use Zoho CRM " July 10, 2023 5.0 Pros Zoho CRM can save time and cost and reliable for businessess. Cons Zoho CRM I like least is the limitation of members. Review Source Adamu A. Co-founder/product manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Zoho CRM product reviews " June 26, 2022 5.0 This software is the best in the market because it delivered value more than expected Pros Sales pipeline management feature help us increase Cons Complexity and difficulty in deployment Review Source JG Jeff G. VP Sales Information Technology and Services Used the software for: 2+ years ### "Buy something else" July 9, 2022 1.0 We are tired of stuff breaking and having to troubleshoot on our own. We are actively looking for a replacement. Pros price is the only pro with zoho CRM at this point, but you get what you pay for, not much! Cons Support is terrible, product has too many bugs and it seems like it was developed by technical people with no real Business knowledge. They are constantly adding more modules and this make other stuff break. instead of working on new modules they should make the CRM better and bug free. A lot of stuff does not make sense, We use CRM, Desk and campaigns daily and they are NOT as seamless integrated as they should be. zoho mail is useless so we continue to use outlook to manually send emails rather then sending emails from CRM. If a contact opts out of marketing emails (newsletters etc) then you can't email them directly from the CRM. BIG flaw, just one among many many flaws in the software. Reason for choosing Zoho CRM price - should have know you get what you pay for! Review Source Jeremy M. Operations Manager E-Learning Used the software for: 1-2 years ### "Good value, but flawed a lot of non-essential ways" February 4, 2019 3.0 Zoho CRM has allowed us to connect our field sales team with our corporate office - we now have a better idea of the pipeline and forecast, data to analyze for effective sales techniques, etc. Pros The ease with which a lot of information is stored in one place. Our marketing, sales, and customer success teams all work primarily within Zoho CRM, or use products that sync with CRM. From the start as a lead, to a closed won deal, to a current customer being cared for by customer success, all the crucial information lives in the CRM, which makes collaboration easier. Cons The inconsistency of their features and their customer success. Features that apply in one aspect of the product don't apply to other areas (for example, their reports are more customizable than their dashboard components, even though both should be powered by the same software). CRM behaves wonderfully 98% of the time and then falls short all too often, in ways that don't make sense or show poor product management. Customer service is always available, but they have serious struggles with the English language, and either because of that or because of a lack of product knowledge, their support is often unhelpful. Answers to the same question can very from chat agent to chat agent. Review Source UG Umesh G. Marketing Head Consumer Goods Used the software for: I used a free trial ### "A justified review on ZOHO CRM" July 9, 2023 4.0 Zoho CRM has greatly improved our business operations and customer management. The user interface is intuitive and easy to navigate, making it a breeze to navigate through all the features and functionalities. Pros Zoho CRM provides good contact database, sales pipeline and lead management for profit making Cons A few more additions in calendar management and calendar sync can boost up the user experience to best. Reason for choosing Zoho CRM I looked into other CRM products but looking at features and price this was better than other products and above all it allows us to store, organize, and access all our customer information in one centralized location. Review Source Suzanne H. Broker/Owner Real Estate Used the software for: 2+ years ### "We love the robust features and ability to customize to our business cycle. " November 2, 2017 5.0 What software are you talking about??? Capterra? Pros We investigated so many CRM's and found many of the others to have good marketing but a lesser product at a higher cost. We started with the free version and gradually moved up to the Enterprise Subscription so we could fully customize not only basic CRM functions but a full transaction management system. We have several custom modules and custom buttons that the Zoho Engineers designed to our specifications at no extra charge! You can use it right out of the box and get great value but the customization was really the icing on the cake for us. Cons I like that their is a whole suite of products that can integrate into the CRM but unfortunately the three we have tried/investigated Zoho Websites, Zoho Mail & Zoho Survey have not offered us the functionality we need so we have had to use alternative products. Older versions linked with LinkedIn so you could synchronize pictures of contacts but this no longer is possible - I think due to LinkedIn making an exclusive agreement with another CRM provider? Review Source VR Verified Reviewer Executive Director Information Technology and Services Used the software for: 2+ years ### "Good CRM for the price." November 8, 2022 5.0 Great. Good CRM for the price. Pros Overall functionality is comparable to other leading CRM software. Cons No weekend support and the accounting/billing team is hard to reach and has low response. Review Source VR Verified Reviewer CPO Information Technology and Services Used the software for: 2+ years ### "Great value for money" October 7, 2022 5.0 Very good Pros As powerful as other popular platforms such as Salesforce and Hubsot but at a fraction of the price (specially with Zoho One)! Cons Reporting features, CRM Management for B2C, Lead Management Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho One suite Review Source Peter F. Co-Owner Information Technology and Services Used the software for: 2+ years ### "Best Bang for Your Buck in Software" July 23, 2019 5.0 Zoho CRM is our hub for operations, sales, and marketing. We've automated huge swaths of our business using it. I can't recommend it enough! Pros Extremely powerful customization options (100 custom modules, workflow rules galore, etc.) Integrates with every other Zoho app The price is killer low, ESPECIALLY when it's part of Zoho One I really like the updated UI, I actually prefer it to Salesforce Cons It can be slightly trickier to train inexperienced folks on Zoho CRM compared to something a little more streamlined like Hubspot. Not a huge issue at all, it's just slightly more complex. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM As part of the Zoho One suite, it's FAR cheaper than Salesforce (and gives you way more options) and far more powerful than Hubspot. Hubspot is a great marketing tool, but we needed something that could be an operational hub in addition to just our marketing tool. Review Source Ana Paula E. Consultora Ambiental Environmental Services Used the software for: Less than 6 months ### "Effective customer management with Zoho CRM" November 22, 2023 4.0 I like that it is a versatile and free platform, but I have some limitations due to its security, fixing that would be a better product than it already is. Pros The price is affordable, including free plans with maximum functionality. It is also an advantage that the software can be integrated with several third-party applications, which facilitates data connection and its fluidity. Cons I had problems with customer support, sometimes they take a long time to respond to inquiries. Regarding its security, it is not so reliable, since it does not have security reports in a timely manner. Review Source VR Verified Reviewer General Manager - IoT Solutions Information Technology and Services Used the software for: Less than 6 months ### "Good CRM but terrible support" March 10, 2017 4.0 We are using Zoho email, calendar and CRM to run our small startup with 5 active users. I've previously used the full Salesforce.com package in a large multinational. I have to say the Zoho allows me to do the same things that I previously did in Salesforce to a pretty high level. Having said that, I don't think that Zoho is that cheap either, at USD $20 per head per month. That's $1200 per year for 5 people. A necessary evil unfortunately. Part of signing up for Zoho CRM is that they offer a call with one of their support staff to familiarize you with the product. This was a complete waste of time. Fist the call was 20 minutes after the appointed time. The man from India who called me was completely distracted and appeared to be taking other calls (putting his mic on mute) and typing on a keyboard while I was trying to ask him questions. He was very arrogant and rude and a liar. When I pointed out that he was typing instead of listening he denied it. I'd asked him the same question 3 times, and each time he came back with the same nonsensical question to my question. Bad, Bad, Bad. I ended up hanging up and am angry that they wasted my time with such a pointless and empty offer. Pros It's a fully functional CRM package for a small enterprise. It is relatively intuitive to use and I like that automatically picks up the emails you send and appends them to the client record, provided you've entered the clients email details. Cons The Indian call centre is a disgrace. Worst I've come across and that's saying something. I don't think that the CRM calendar sync's with the email calendar. Review Source Response from Zoho March 10, 2017 Hi, I am Jayashree, Quality Manager at Zoho. Firstly, we apologize for the lack for quality support. We assure you that we will look into this and have it corrected as soon as possible. In the meantime, please do send us an email at support@zohocrm.com with your questions and we'll be happy to assist you with them. You can mark the email to me and I will take ownership to have things resolved for you. We look forward to hearing from you. Jayashree Zoho Tameem A. Sales Specialist Hospital & Health Care Used the software for: 2+ years ### "So simple and affective " October 1, 2023 5.0 Pros I've been using Zoho for years, Compared to other similar CRMs it fits our requirements the most Cons It only needs high-speed internet all the time and sometimes Zoho don't save changes successfully if the internet is not stable Review Source VR Verified Reviewer Managed IT Services Manager Computer Software Used the software for: 2+ years ### "Easy integration and efficient interface" November 10, 2020 5.0 In general, it is a product that complies with everything it offers and I consider it to be a very good cost-benefit ratio. Pros I have to talk about an excellent interface that allows you to perform all the activities in an intuitive way Cons Maybe a knob cost me to understand all the functionality it offers. Review Source JS Jen S. Digital Marketing Manager Apparel & Fashion Used the software for: 6-12 months ### "Best bang for your buck and easy to use!" December 16, 2021 5.0 Super easy to use. Very user friendly and helpful if you need a CRM. Pros Very simple to learn and to keep lead generation and customer notes in one place. Cons No cons. Great CRM! There really is nothing bad to say. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM We had a bad experience with Salesforce, did the trial with Zoho and loved it. Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Salesforce was awful. Too expensive. Lost our data. Waste of time and money. Review Source VR Verified Reviewer Sr Manager Information Technology and Services Used the software for: 2+ years ### "Zoho CRM - An inexpensive yet effective CRM for your Business" November 26, 2022 5.0 Pros 1\. Ease of Use2. Effective Lead Management3. Helps track leads and potentials and helps in growing the business4. Contact Management5. Easy third-party integration Cons There is hardly anything which I don't like about Zoho CRM. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM We found Zoho CRM to be as good as any of the good commercial CRM software, but very pocket friendly. Also local support of Zoho CRM was another key reason to choose Zoho CRM. Review Source Jonathan C. Owner Information Technology and Services Used the software for: 2+ years ### "Just what you need and can grow with" September 24, 2020 5.0 Overall I have had and continue to have a good expierence with this software. It does what I need it too and did not have a huge learning curve. I had to learn buesiness practices that used certain parts of the CRM but I had no torouble implementing them once I understood the concept. Pros Tiered plans are what really brought me to this software. When you are starting a company you don't want to waste funds and a lot of their free stuff does what you need it to and gives you time to build a customer base until you need/afford more services. Cons The free stuff stopped too soon in my opinion on a lot of products. When I say soon I mean functionality wise. They are free to a certain functionality level but I often ran across situations where I needed something that was on the next tier but it was not something that I saw using again anytime soon. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Zoho CRM Others cost way more Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Cost Review Source Noman R. Group Head Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM fixes all the lead disposition issues " October 5, 2022 5.0 Zoho CRM integrates with ad platforms and makes it easy to generate and store leads safely. The sales teams can have full control of how the marketing automation should be and acts as a catalyst to convert leads. CRM tool is a must for businesses who are running lead generation campaigns and look no further and go with Zoho CRM. Pros Our clients use Zoho CRM since the day we started lead generation service for them. The integration of this CRM is pretty basic and similar to any other CRM tool. Lead management has become very easy since all the details are in a single place and it becomes easy for the sales team to follow up with the leads. Sales tracking and automation is also a great feature that makes this tool stand out and helps the business convert leads. Cons the pricing of Zoho CRM is a little high for the features it offers. They should rework their pricing models. Review Source BS Bonile S. Manager Education Management Used the software for: 1-2 years ### "Zoho CRM is helpful for daily contact management" February 16, 2022 5.0 Although it was tough to use it in the beginning, the training the Zoho Agent offers makes things better. Pros The search tool is the most convenient feature as it saves users time while on the phone with clients. All information can be stored on Zoho. Cons It's not easy to learn for new users but with time and training, the CRM can be used by most people. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.