# Page 3 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 51-75 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Onboarding Specialist Computer Software Used the software for: 6-12 months ### "Good, great organization for onboarding clients" September 15, 2025 5.0 Good. I have no issues with it and it helped our team to stay organized with onboarding customers and the sales funnel. Pros Easily could manage my customers information and see it all at a glance. Showed the staging we were in with onboarding for that customer. Cons Seemed like the user interface could be more user friendly and visually appealing. It works but it isn't pretty. Review Source CC Connor C. Data Analyst Non-Profit Organization Management Used the software for: 6-12 months ### "Customizable but complex. Difficult reports" March 25, 2026 4.0 Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage. Reports is incredibly difficult to use to find the correct data as well. Pros The best part is how customizable Zoho is. We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams. We use the workflows all the time to get data into the CRM. Cons With most customizable products, you also get a product that is a little more complicated and less easy to use. That is true with Zoho as well. Review Source Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Zoho CRM does a lot, but the downsides are hard to live with" October 28, 2025 3.0 Zoho CRM has been able to help our company in a lot of ways, but has also made our job difficult. I don't know that I can recommend it. Pros Zoho CRM really delivers in a lot of areas and has a massive amount of functionality and customization. Cons There are lots of artificial limits that reduce functionality, customization is difficult and timely, customer service is very poor and hard to work with. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I believe we made the choice to save money. Review Source CR Cort R. Data Analyst Philanthropy Used the software for: 1-2 years ### "Zoho CRM Provides Quality and Customized Functionality at a Good Price" March 27, 2026 5.0 It has been a great and overall very positive experience. We use Zoho CRM for a variety of essential business functions and it has worked very well. Pros The CRM is very customizable and can be easily adjusted to fit the needs of our organization. It's a great value for the functionality you get. Cons Some of the functionality is not very user friendly for people who aren't familiar with this type of product. Review Source DA Dana A. Managing Partner Management Consulting Used the software for: 1-2 years ### "Managing Partner" May 1, 2025 5.0 "I’ve been with Zoho for over 10 years, so clearly it works. The CRM has always been solid, which keeps me loyal. While the added features over time feel cluttered and sometimes frustrating, the core functionality still delivers what I need most." Pros "I’ve used Zoho for a long time, back when it was primarily a CRM—and I loved it. It was simple, reliable, and helped me stay organized. Over time, the platform has grown, but that original CRM core remains solid and effective." Cons "Over the years, Zoho grew into an overwhelming platform with too much functionality I don’t need. I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity." Review Source FR Farheen R. Senior Manager- New Business Market Research Used the software for: 2+ years ### "Zoho CRM- Comprehensive solution at reasonable price" January 21, 2025 4.0 Overall really good value for the price that we pay. The case-wise history maintenance feature actually help us to segment leads and has increased our productivity, There are too many features which is actually not required for many business, they can cut it to make interface cleaner. Pros The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy. Cons The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use Zoho CRM downloads as backups. Review Source EM Evangeline M. Sales Representative Internet Used the software for: 6-12 months ### "Very Easy to Use" July 24, 2025 5.0 Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. Pros I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. Cons That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) I changed jobs and the company's had different CRMS. Review Source EM Edilaine M. Sales and Customer Support Industrial Automation Used the software for: 2+ years ### "Zoho CRM kept us sharp on leads" June 10, 2025 5.0 Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball. Pros It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations. Cons Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules. Review Source Barry F. Sole Proprietor Consumer Services Used the software for: Less than 6 months ### "Great for Value, Especially for New Small Businesses!" August 9, 2025 4.0 For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting. Pros Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup. Cons The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix Review Source SS Shenella S. Business Development Executive Real Estate Used the software for: 6-12 months ### "Zoho for CRM! " February 22, 2026 4.0 Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day! Pros Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. Cons Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. Review Source RM Remco M. ADMIN Management Consulting Used the software for: 6-12 months ### "Zoho CRM: Not the best but also not the worst" March 11, 2025 3.0 Zoho CRM is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. Pros The possibility of customizing it if you have developers in place. Cons Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Job change plus personal preference made me decide to move Review Source BF Beatriz F. Marketing Consumer Goods Used the software for: 6-12 months ### "Zoho CRM review " September 22, 2025 5.0 Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. Pros Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. Cons Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. Review Source MSF Muhammad Shahid F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Manage a slick follow up with your customers." May 17, 2025 5.0 We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using Zoho CRM. Pros We have an accurate view of our leads and customers. The high level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun. Cons It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively. Review Source KO Katie O. Admin Assistant Construction Used the software for: Less than 6 months ### "Decent Free CRM With Options To Upgrade" July 3, 2025 3.0 Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks. Pros Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well. Cons I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Bitrix24 was an extremely slow software. Monday didn't have free options. Review Source DJL David J. L. Creative Production Manager Printing Used the software for: 2+ years ### "Useful utility for following client relationships." May 4, 2025 4.0 It’s kept us on top of follow-ups and client needs, and that’s translated into improved repeat business and easier project handoffs. Pros Zoho CRM simply helps us to remember our printing clients from first query to delivery. I love how the contact fields and sales pipelines are so customizable to match the way our projects are flowing. Cons The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly. Review Source MK Megan K. Senior Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Great if you want to build completely from scratch " March 14, 2025 3.0 I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve felt many hours have been wasted on the platform trying to make it do the things HubSpot did out of the box Pros It’s highly configurable if you know code or have developers Cons It’s clunky to use and oddly set up, with multiple sections within the CRM separating things like leads and contacts so it can make full lifecycle reporting difficult Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Technically moved jobs / company from HubSpot to Zoho Review Source VR Verified Reviewer Marketing and Digital Projects Events Services Used the software for: 2+ years ### "No frills CRM solution" February 20, 2025 3.0 A good CRM but no frills - it gets the basics right and struggles with the advanced functionality. Pros Gets the basics right. Easily customisable views so that our teams get the information they need straight away. Cons Unless you are building a sales pipeline in the way they’ve thought about, it can be a struggle to adapt to individual company needs. It also lacks in integrations with other tools. Review Source Mohamed G. Customer Service Manager Hospital & Health Care Used the software for: Less than 6 months ### "A Flexible, Powerful Tool for Streamlined Healthcare Operations" October 26, 2024 5.0 Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended! Pros The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration. Cons The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We switched from Trello to Zoho CRM for better integration, advanced features, and improved lead management tailored to our healthcare needs. Review Source AT Andrena T. Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Task Management, Hard to set up without help" February 3, 2026 4.0 Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. Review Source TD Tom D. CEO Biotechnology Used the software for: 1-2 years ### "Zoho CRM is an excellent CRM choice" December 2, 2024 5.0 I have used Zoho CRM for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it. Pros Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features. Cons Would like better reporting features with more flexibility. Otherwise an amazing product. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Ran into capacity limits wth Insightly and needed a more robust application Review Source EH Erin H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM - Good App but Unreliable " August 20, 2025 3.0 Overall I think Zoho CRM is a solid product. There is a need for some light coding / app building skills needed to fully utilize this. Pros Easy to customize and make use of only the tools we need. Time tracking application was what we used most. Cons The app was not user-friendly for our employees. There were frequent connectivity issues where employees we unable to access app. Review Source Arpit P. IT Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Versatile CRM with extensive Features and customised Options" October 27, 2024 4.0 My overall experience with Zoho CRM has been positive, Once we got past the initial learning process, Zoho CRM became a crucial tool for our team. The platform’s integration with other Zoho applications and third-party tools has helps a lot. Pros What I liked most about Zoho CRM is its customization and flexibility. The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable. Cons With so many customization options, it took time to fully understand how to set the platform for our needs, when I newly start working in Zoho CRM, I found it a bit difficulty to use without proper training or resources. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 1-2 years ### "Best support for zoho crm and easy to use" December 19, 2024 5.0 Overall experience was very at high, i am using this software since last 1 year and when i started using it initially i was having a fear of handling the crm software, but now i am giving training to interns and sales people just because they are providing the simple, easy to use and industry specific crm software and able to manage the Team as well Pros Very easy to understand CRM, with understandable terminologies and industry specific design for the users, also provision of custom fields addition and 24x7 support are the good things about zoho crm Cons They are not providing the education guide videos in the regional language, because our many usere were interns and undergraduate they were facing issues. Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Sign contract" January 9, 2026 5.0 I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms. Pros Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me. Cons Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen Review Source KC Khyla C. Customer Care Manager Hospital & Health Care Used the software for: 2+ years ### "A great CRM to manage and track customer interactions!" April 9, 2025 5.0 it was great. makes me work efficiently! Pros It's easy to navigate and find the client's information. Cons it can be a little overwhelming at first but once you get the hang of it, it's going to be easy. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.