# Page 3 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho CRM the right CRM solution for you? Explore 6977 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6977) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 3 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 51-75 of 6977 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MND Mamute Nicholas D. Sales and Marketing Specialist Plastics Used the software for: 2+ years ### "The possibilities are endless with Zoho CRM, a powerhouse of streamlining sales and marketing processes and bettering customer relationships " April 14, 2025 5.0 Choosing is the best decision we ever made for our business. We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance. Zoho CRM is applicable across our different business facets since it provides a comprehensive suite of features and integrations making it a reliable solution for managing and driving sales and marketing efforts, collecting customers insights on interaction across different platforms to get a better understanding of our customer behaviours and analysing and generating reports to track sales metrics and assess marketing campaigns. Pros is easy to use and it embodies a super intuitive interface which allow for quick adoption and navigation. Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements. Zoho CRM help us manage our entire sales cycle. It helps in capturing leads, automating lead scoring and identifying leads that are likely to convert , allowing us to effectively follow up with the detailed contact information. It has also automated our sales processes by reducing manual data entry. Zoho CRM provides numerous ready to use business reports and analytic that allow us to monitor sales pipelines, marketing campaigns, sales metrics and generate customized reports that can be exported in different formats for easy viewing and analysis. The platform generate and schedule reports for convenience.Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target audiences and conversion rates. The mobile app is a gamechanger. It provides constant access to customer interactions, contact history, recent transactions, and up-to-date pricing information on the go. Cons Thanks to the customer support team for ensuring that we have zero defects with Review Source CR Cort R. Data Analyst Philanthropy Used the software for: 1-2 years ### "Zoho CRM Provides Quality and Customized Functionality at a Good Price" March 27, 2026 5.0 It has been a great and overall very positive experience. We use for a variety of essential business functions and it has worked very well. Pros The CRM is very customizable and can be easily adjusted to fit the needs of our organization. It's a great value for the functionality you get. Cons Some of the functionality is not very user friendly for people who aren't familiar with this type of product. Review Source VR Verified Reviewer HR and Admin Manager Real Estate Used the software for: 2+ years ### "Zoho a reliable and easy to use CRM " September 8, 2025 5.0 I will rate it 5 stars, whenever i am thinking a management software for accounts, marketing and sales or even for HR I recommend this. Pros Its easy to use even for freshers, UI is very simple and understandable. Most importantly Its helpful for sales pipeline. Email Management feature helps to increase productivity. Cons According to me the only con is - Content management limitations - Data import and data export limitations only. Review Source VR Verified Reviewer VP of Marketing Computer Software Used the software for: 6-12 months ### "Likely not in anyone's top 10 CRMs for good reason" July 1, 2025 3.0 I wouldn't rank Zoho in my top 10 CRMs, and do not recommend them. It's just simply not an enjoyable experience. It's not the worst thing in the world, but it's definitely not something that will excite your marketing team. Pros offers powerful customization and a wide range of features. Their extensive database of direct integrations is a nice to have. Cons feels clunky and overly complex for daily email marketing use. The UI is outdated, and key tasks like list segmentation or campaign tracking are buried in menus. Integrations often break or require workarounds. It’s powerful, but bloated and frustrating to use. Review Source VR Verified Reviewer Onboarding Specialist Computer Software Used the software for: 6-12 months ### "Good, great organization for onboarding clients" September 15, 2025 5.0 Good. I have no issues with it and it helped our team to stay organized with onboarding customers and the sales funnel. Pros Easily could manage my customers information and see it all at a glance. Showed the staging we were in with onboarding for that customer. Cons Seemed like the user interface could be more user friendly and visually appealing. It works but it isn't pretty. Review Source EJ Emily J. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Reliable CRM System for Growing Businesses" March 18, 2025 5.0 has helped me with my sales and customer management processes. I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker. It is a great tool for businesses aiming to grow their operations. Pros I really enjoy how brings together all customer engagements, enabling easy handling of leads, opportunity tracking and automated workflows. I used it (for instance) to automate the follow-up email for my sales team, and the response rates improved massively. Another great feature of Zia, the AI-powered sales assistant, is that it can predict trends and prioritize leads accordingly. Cons As a CRM newbie, the interface can seem cluttered and overwhelming at first. The most advanced features, including custom modules and integrations, are only available on a higher-tier plan, which may lead to additional costs for smaller businesses. Review Source VR Verified Reviewer Managing Director Renewables & Environment Used the software for: 2+ years ### "Great business tool that is simple to navigate" February 12, 2025 4.0 Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business. Pros It is fairly simple to make quick changes or add amend fields to suit your business requirements Cons Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution. Switched from [T Cards](https://www.capterra.com/p/10009177/T-Cards/) We had TCards and another provider and it was all a bit cluncky Review Source DS David S. President Wholesale Used the software for: Less than 6 months ### "Zoho CRM- Great for dedicated team" December 29, 2025 4.0 I found that was too much work to set up and use for me. I couldn't get in the habit of using it as it seemd to create more work for me. Pros is very advanced and can do anything. It has many features that would work for any sized business. Cons was very advanced. It had way too many features for my use. I was looking fo rsomething less involved. Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM For my needs, I ended up choosing Streak for its simplicity. Review Source AJ Ashutosh J. Senior Manager E-Learning Used the software for: 2+ years ### "Zoho CRM - Meeting Most Business Needs" January 25, 2025 4.0 My experience has been positive with . The platform offers a user friendly interface making it easy to navigate and manage customer relationships. Pros is user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. The pricing is also competitive, which make it suitable for business of all sizes i suppose. Cons What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging. Review Source PB Prasad B. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Affordable and best CRM for startups" March 9, 2025 5.0 is the best and most affordable CRM with the required customization. We can customize our CRM as we want. Pros is a more user-friendly and affordable CRM. Zoho provides many more free features which are helpful to startup organization. Cons Zoho's Customer support is limited while integrating third-party apps with CRM Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zoho has more free features and it is more user-friendly than HubSpot. Review Source DA Dana A. Managing Partner Management Consulting Used the software for: 1-2 years ### "Managing Partner" May 1, 2025 5.0 "I’ve been with Zoho for over 10 years, so clearly it works. The CRM has always been solid, which keeps me loyal. While the added features over time feel cluttered and sometimes frustrating, the core functionality still delivers what I need most." Pros "I’ve used Zoho for a long time, back when it was primarily a CRM—and I loved it. It was simple, reliable, and helped me stay organized. Over time, the platform has grown, but that original CRM core remains solid and effective." Cons "Over the years, Zoho grew into an overwhelming platform with too much functionality I don’t need. I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity." Review Source Barry F. Sole Proprietor Consumer Services Used the software for: Less than 6 months ### "Great for Value, Especially for New Small Businesses!" August 9, 2025 4.0 For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting. Pros Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup. Cons The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix Review Source AT Andrena T. Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Task Management, Hard to set up without help" February 3, 2026 4.0 Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. Review Source KS Katherine S. Paralegal Legal Services Used the software for: 6-12 months ### "Very reliable" February 3, 2026 5.0 Pros It is an affordable CRM with an easy interface that makes navigation simple, responsive customer support, and convenient customization options. Cons Some of the more advanced features may require assistance, but customer support is generally responsive. Review Source BF Beatriz F. Marketing Consumer Goods Used the software for: 6-12 months ### "Zoho CRM review " September 22, 2025 5.0 Overall, I’m satisfied with . It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. Pros keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. Cons is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. Review Source LC Lynne C. Customer Service Manager Entertainment Used the software for: 1-2 years ### "Zoho CRM-Great Functionality" May 2, 2025 5.0 is an overall good master tool within Zoho proving a great tool to work with every day in the workplace. Pros Ease of use and functionality. It works well with all the other Zoho features provided us for use in our day-to-day operations. Cons Nothing at this time. Our users have not provided any less than positive feedback at this time, great tool we have integrated into our business. Review Source KO Katie O. Admin Assistant Construction Used the software for: Less than 6 months ### "Decent Free CRM With Options To Upgrade" July 3, 2025 3.0 Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks. Pros Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well. Cons I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Bitrix24 was an extremely slow software. Monday didn't have free options. Review Source Himaanshu L. Team Lead- Customer Success Computer Software Used the software for: 6-12 months ### "Reliable CRM for Sales and Lead Management" May 27, 2026 5.0 Overall, the experience has been positive. helps manage sales activities more efficiently and improves lead tracking and team coordination. It is a good solution for growing businesses looking for a flexible CRM platform. Pros is easy to manage and helps organize leads, follow-ups, and customer communication in one place. The automation and customization options are very useful for daily sales activities. Cons A few features take time to understand in the beginning, and the interface can feel slightly crowded when using multiple modules. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was little complex, and I wanted to a simple user interface CRM. Review Source RM Remco M. ADMIN Management Consulting Used the software for: 6-12 months ### "Zoho CRM: Not the best but also not the worst" March 11, 2025 3.0 is good as a CRM system, only when you really want to max out the possiblities, you need developers to make sure you can reach what you want on automated processes. Pros The possibility of customizing it if you have developers in place. Cons Zoho Deluge makes you quite limited if you dont have much coding experience. Workflows are also not working the way I am used to with Salesforce or HubSpot Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Job change plus personal preference made me decide to move Review Source MSF Muhammad Shahid F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Manage a slick follow up with your customers." May 17, 2025 5.0 We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using . Pros We have an accurate view of our leads and customers. The high level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun. Cons It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively. Review Source MS Mallory S. Clinical Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Great platform for contact information organization" March 17, 2026 4.0 I use Zoho's CRM to locate client information to either help with decision making processes or in order to reach out to our clients or communicate within our team. Pros I like the various features within to help keep the team organized and easily locate our client's information. I also like the customization to help our company organize our client's important details better. Cons I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis. Review Source AC Allyson C. HR Internet Used the software for: Less than 6 months ### "CRM completo e flessibile, ideale per crescere" April 21, 2026 4.0 La mia esperienza con è stata molto positiva: è uno strumento potente che consente di gestire efficacemente pipeline, clienti e attività commerciali. Una volta configurato correttamente, diventa un alleato strategico per migliorare organizzazione, visibilità e performance del team. Pros è una piattaforma completa, flessibile e altamente personalizzabile. Ho apprezzato la possibilità di adattarla facilmente ai processi aziendali, le automazioni e l’integrazione con altri strumenti della suite Zoho. Ottimo anche il rapporto qualità-prezzo rispetto ad altri CRM sul mercato. Cons L’interfaccia può risultare inizialmente poco intuitiva e richiede un po’ di tempo per essere padroneggiata. Alcune configurazioni avanzate necessitano di competenze tecniche o supporto dedicato. Review Source EH Erin H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM - Good App but Unreliable " August 20, 2025 3.0 Overall I think is a solid product. There is a need for some light coding / app building skills needed to fully utilize this. Pros Easy to customize and make use of only the tools we need. Time tracking application was what we used most. Cons The app was not user-friendly for our employees. There were frequent connectivity issues where employees we unable to access app. Review Source BS Bruce S. NATIONAL SALES MANAGER Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Customize your sales and workflow." April 18, 2025 4.0 We are getting there customizing to our business model. I hope to someday have the smoothest possible flow without interruptions as there are so many situations to consider. Pros Custom Sales management that can be applied to non tech sector business Cons It feels like it is in it's early stages and customizations are limited in some aspects. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Spreadsheets are NOT cool for CRM and teams working. Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Sign contract" January 9, 2026 5.0 I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms. Pros Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me. Cons Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.