# Page 30 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 30 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 30 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 726-750 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Bolortuya N. Business Operations Manager Computer Software Used the software for: 6-12 months ### "Zoho CRM review" December 12, 2023 3.0 Pros Zoho CRM is not a very expensive program and easy to implement, the support team was helpful initially in deploying and importing all of our data. The program also has many different functions to support sales, marketing and admin. There are many different report functions that allows you to pull relevant data. Cons Zoho CRM is too big and too complicated and not used friendly. Our sales and marketing teams have had too much trouble with the program and spent too much time doing admin work in Zoho rather than it helping them alleviate their work. We needed a designated Zoho CRM person to help manage the program which was opposite of the initial intention. Review Source Hasan M. Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho means All Together" October 23, 2020 5.0 I am enjoying Zoho CRM for last 8 (eight years) Pros Zoho CRM is an excellent product. The 40 add-on will give you everything (tools) you need to run your business. If you select Zoho CRM/Zoho One, you rarely need any third party tools. It is a best choice for small to mid size business of any sector. Cons There is lack of documentation. I have not found any official documentation on "Best Practices of Zoho CRM" or "Best Practices of Zoho CRM in Real Estate" Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cost and availability of additional tools Review Source Cindy M. Owner Accounting Used the software for: 6-12 months ### "Zoho is a lifesaver!" March 27, 2020 5.0 I've helped clients install software that allows us to work remotely. I also have anytime remote access to some computers. I can transfer files and even reboot the computer from my side. Pros I was looking for an alternative to TeamViewer. I don't need remote access to a client's computer very often so I don't want to spend a fortune for the service. Zoho had a reasonable fee for remote access and it was easy to set up and use on both sides. Recently I've needed to help non technical people install and use Zoom on devices (phones, tablets, and computers) I found I can log in anywhere! I love that. Cons It can be slow. Most of the time it isn't an issue. If I am logged into another computer trying to work on their QuickBooks file it can test my patience... lag time and trying to read what's on the screen of the other computer. Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Zoho CRM Mostly ease of use. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was the main factor Review Source DR David R. Marketing Director Telecommunications Used the software for: 2+ years ### "Inexpensive no thrills CRM" June 17, 2022 4.0 Overall I’m happy, but there are nuances that really do bug me. Pros Ease of deployment and user experience feedback from my team is positive. They prefer it to Salesforce in UI and layout. The price point is great value. Cons I could list a few. The fact that I have to buy a separate product licence for Analytics for simple lead reporting. Converted deals disappear from reporting which is a real oversight (or a clever stroke to sell another product) The import feature is decent and user friendly, but another major flaw is the inability to upload historic concerted leads from another CRM. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Mainly price and familiarity. Review Source KS Kiran S. CMO Renewables & Environment Used the software for: 2+ years ### "One of the Best Ever Cloud based CRM Tool" July 20, 2022 5.0 I have been using Zoho for more than 10 years. I manage an inside sales team of 6. Our Favorite features in zoho are its dashboards which shows different stages of the funnel, the number of calls made, Volume of calls and leads provided. Zoho has made team management easy and the number of leads in pipeline have considerably increased because of the transparency . Pros Easy to use and implement. Integration with existing software. Impressive dashboard and reports. Cons Support team could get proactive. UI is really old and needs an upgrade. Steep Learning curve. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Indian Product and Price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Sales force was quite expensive Review Source Bharath N. Co Founder Design Used the software for: 2+ years ### "Good CRM with social media integration" March 9, 2021 5.0 Overall best CRM - Cost effective and efficient. Best features in terms of integration of social media and website forms. Pros Lead Management easy to setup, Create workflows. Auto assign the leads based on custom functions. Easy integration of social media lead ads. Cons Its difficult to understand the features in the beginning, once you get used it and explore the features it becomes very easy and efficient. Review Source RS Ravi S. Front Office Supervisor Hospitality Used the software for: 1-2 years ### "Best Product for Business Owner " August 6, 2021 5.0 I would recommend it to other business owners and entrepreneurs. I always recommend everyone not to spend money anywhere if we are getting the same thing at Zoho for free with all the necessary item. Pros I am using Zoho from two years, as I started a new side business. This work so professional & Easy. This is great domain app especially for business and startup. The it allow for new domain at free of cost while on others software you always have to pay for everything. And here its totally free with everything whatever is required. I really like Zoho Mail. Cons Only I don't like about it is It allow lot of option in regarding Signature Section its limited. but overall everything is good. Review Source VR Verified Reviewer markter Marketing and Advertising Used the software for: 2+ years ### "Useful for software comparisons" September 25, 2022 5.0 The program contains a huge amount of data and it is also the best for me and small businesses that want powerful tools for analytics and a distinctive set of reports and reporting as there is a free trial and smart design which makes it the best Pros Surpasses other programs for the features of the program to work remotely, communicate with leads, and maintain a sales funnel Cons There are no negatives at all, on the contrary, the price plans are exceptional and low compared to its counterpart in other programs Review Source eva K. manager Information Technology and Services Used the software for: 1-2 years ### "Zoho crm outils de gestion de marketing " October 11, 2023 5.0 je l'utilise dans la gestion de marheting Pros Zoho crm outils de gestion de marketing Cons pas d'inconvénients dans l'utilisation dans l'utilisation de zoho crm Review Source JHM Jahid Hasan M. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "My experience of using Zoho CRM" November 10, 2022 4.0 Zoho CRM is the best CRM software I have ever found. I love the fact that its easy to learn and it has everything you need to manage your team and clients. The customer service is also one of the best in the industry, always willing to help and answer any questions you may have. Pros I've been using Zoho CRM for a year now and it is the best CRM on the market. It's easy to use, has a great UI, and it's also affordable. The only thing I would say is that if you want to compete in the US market, you need to add more features for mobile devices. Cons I've used Zoho CRM for years now and I can't imagine a better CRM to use. I'm amazed at how customizable it is, the integrations are great, and the customer service is second to none. The team has been there for me every step of the way. Review Source Rishab B. Software Engineer Computer Software Used the software for: 6-12 months ### "Zoho for startups" January 27, 2022 5.0 I felt the desktop app could be more Pros I didn’t see any mail that bounced or didn’t go through. The UI was very simple and filters were quite intuitive. Cons I felt that the desktop app can be a bit more stable. The app crashed once or twice every 2 weeks. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail was much more expensive than Zoho. Review Source William F. Vice President of Sales Real Estate Used the software for: 2+ years ### "Best CRM for Small Businesses" March 26, 2019 5.0 We have had a great experience with Zoho CRM as our #1 tool to manage both our prospects and current clients. We wouldn't change software and we only hope to continue to learn how to use Zoho to enhance our daily operations. Pros My company loves that we continue to find new and easy ways to manage multiple faucets of our business through Zoho CRM and the attached tools. We use it for everything from new prospecting to current client management and everything in-between. I would highly recommend Zoho CRM for any small-medium sized team that is growing rapidly and in-need of strong software that integrates well across the board. Cons The thing that we like least about Zoho's Software is that it does take some time to learn the platform and different ways that it can help us and our business on a day-to-day basis. The one thing that Zoho needs more of is their webinars and teaching tools to take advantage of all of the great features that they have. Review Source TG Timerah G. Accountant Computer Software Used the software for: 2+ years ### "Zoho CRM - The way to manage a team" August 26, 2023 5.0 Amazing piece of software. Pros Zoho Crm is perfect for managing a team and ensuring all tasks are done accordingly. Cons The price to collaborate with Zoho books is abit more expensive. Review Source SD Svetlana D. Azafata Online Media Used the software for: Less than 6 months ### "Opinión personal de zoho crm" January 23, 2024 5.0 Pros Lo que me gusta es que tiene mucha variedad de características como la gestión de clientes potenciales y una buena automatización del flujo de trabajo , aparte es fácil integrarla con otras aplicaciones de zoho, también al estar en la nube puedes acceder desde cualquier lugar con conexión a internet , y tiene un precio competitivo comparando otras soluciones de crm. Cons Lo que no me gusta que no tiene una buena escalabilidad , también vi que algunas empresas se quejaron de problemas con el soporte técnico y algunos usuarios que necesiten funciones específicas no las encontrarán al no estar disponible. Review Source DM Douglas M. Head of CRM Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product for a small start up" August 29, 2019 4.0 I always recommend Zoho before I recommend SalesForce. It is a best-in-class product. Pros I recommend Zoho very often. A lot of companies go big earlier than they really need to and spend way too much on SalesForce & Marketo. I worked for a very small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho was incredibly easy to set up, intuitive to use, and contains all the most important features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredible effective acquiring leads, nurturing them, and tracking pipeline in Zoho. Our small sales team found it very easy to use and loved it. Cons There's a point when you need a more robust integration eco-system and a lot of customization. This isn't really a con per se, but Zoho, by being not as complex and customizable as SFDC, will eventually need to be replaced. This should last you many years before you outgrow the functionality. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Functionality and cost Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive was new and very limited in it's functionality. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Contact, leads, account and sales management platform for all businesses" July 17, 2022 5.0 ZOHO comes well within the budget and provides all must-have functionality. Helps forecast sales and gives clarity on which opportunity/leads are in which stage of the sales funnel. Pros Manage accounts, leads, contacts and sales opportunities, all in one place. Logs all calls and emails. The reporting analytics is quite well designed. You can also filter out your hot leads and cold leads Cons UI is a little complicated to understand. Customer support is slow. Integration with google sheets and HubSpot is a little complex. Review Source RK Regan K. IT Manager Biotechnology Used the software for: 2+ years ### "Easy to implement for small and medium size business " August 22, 2020 4.0 Zoho in my opinion one of the best CRM system that drives to be ERP system. It was a big help for my organization that took us from one level to another. Pros How easy is to implement and customize without any software development. Easy to train team members. Simple integration steps. Cons Zoho is trying to hard to be one stop shop for all your business needs, which makes it great as a starting point but as you grew and your business processes gets more intense and comprehensive, you'll understand that Zoho is missing key points for few of it's offered modules. Another weakness is their support team lake the knowledge of their own products and its capabilities. Reason for choosing Zoho CRM eas of use and features. Review Source VR Verified Reviewer Search Assistant Higher Education Used the software for: 2+ years ### "Briefly look Zoho CRM" November 8, 2022 4.0 It is a very helpful software for the purchase and sales operations of the company. All operations can be managed quickly, which enables us to get our money more quickly than they would otherwise. In addition, the accounts of our suppliers can be continuously monitored by their activity in real time using only an Internet connection, and over time, all operations can be completed along with conducting business. It's a great tool all around. Pros As promised, you can use Zoho One, an enterprise platform, to manage your complete business. For generating quotations, sending templates, quotes, proposals, and contact management, we significantly rely on the CRM. Cons There are many untapped functions in a very large system, and I believe they will remain so for some time. To use it, beginners must learn a few habits. Quite steep learning curve In summary, I don't dislike anything about ZOHO, but it took a while to get here. Review Source Charalampos R. marketing manager Renewables & Environment Used the software for: 2+ years ### "Zoho is a great email associate for daily business use" November 3, 2023 5.0 Pros Zoho's search options and function to track past emails and texts are great and very fast . It is a program that suits the average small business user. Cons It is limited only to 5 GB for free use, which for today's standards is a bit low. I think 7-8 GB limit would be a better option Review Source VR Verified Reviewer Co-founder, Director Information Technology and Services Used the software for: 2+ years ### "Start-up founder's favourite & value for money CRM " August 30, 2022 5.0 Its most preferred & suggested CRM for an start-up or SME when its compared with heavily priced options. Pros Cost effective ness, user friendlyness, easy to deploy and learn by team. Cons UI can be improved a bit to make it asthetically good & gloabal. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM value for money Review Source dK dorothy K. freelancer Consumer Services Used the software for: 6-12 months ### "Zoho CRM review" July 18, 2022 5.0 Zoho is one of the most mind-blowing choices for client relationships the executives are programming on the lookout. The lower levels of the evaluating plans are great for little to medium-sized organizations, and the upper levels, for example, Extreme function admirably for bigger organizations that have all the more necessities and a greater budget. Pros Zoho CRM is a web-based stage that empowers you to deal with your client connections and showcase them in one spot. ZOHO permits you to interface with your current and imminent clients, deal with leads, and pipelines, and send customized promoting content to your most drawn-in clients. It is easy to set up and can be tweaked to accommodate your business needs as it is an omnichannel platform. Zoho CRM is a simple to-utilize stage that makes it simple and makes it the ideal fit for any association. Cons ZOHO CRM Requires a ton of customization to get started likewise offers include however the profundity of their usefulness demonstrates restricted as your requests increment Review Source VR Verified Reviewer Biz owner Animation Used the software for: 1-2 years ### "No. Just no" February 25, 2020 2.0 Do NOT use this system, unless you are very tech savvy, or have a tonne of time to waste. Pros It is easy to put client details into the system Cons Complicated, insanely complicated. I am not a techy person. But as a business owner, I must use systems. And systems are great, this is the ONLY one I struggle with. Zoho has added so much time onto my reporting and I used to do it all manually!!. I have been using it for just over a year now, as I like to make sure I give things a good chance at success, because it could just be that I need practice in using things first. But Zoho, after over a year I still need to contact zoho staff to do any reporting. Today alone I have wasted over 2 hrs just to do one report that did not have all the information I needed. I am paying money to add time to my work load. I set it up to LIMIT my work load, not add to it!! Zoho has a stack of "fluffy" options that I am paying for, but don't need, and a stack of complicated drop down boxes and other things with names that don't make sense to me, which according to zoho staff , require a 'course' to do first.!! I am not a stupid person, but my god does this make me feel like a moron!! No business should make their clients feel like morons. I am currently looking for a new CRM and I am actually fearful of how complicated the transfer of all my client information will be. Hopefully I won't lose it all. Review Source VR Verified Reviewer Sr. BDM & Principal Sales - Azure, Data & AI, App. Modernization Information Technology and Services Used the software for: 1-2 years ### "Zoho - CRM & Beyond" April 27, 2022 4.0 Zoho is a new age CRM & a need for enterprises/SMB's to management various sales metrices & lead tracking/conversion. It improves efficiency of sales processes & gives a single pane of truth to the Sales leader/management Pros Low Cost, API Integration, Ease of access, Features & functionalities Cons UI has scope for improvement, Customization level can be worked upon Review Source JM Jithin M. Service manager Automotive Used the software for: 6-12 months ### "Zoho zoro " March 4, 2024 5.0 Pros Great tool to track records and handling the software is easy, everything is in-front of you. Just a small sense is enough to use it properly. Cons Chat with internal and multiple sheets, notepads, contact management. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Tried a new option, it is working fine. Review Source TÜ Taha Ü. Civil Engineer Management Consulting Used the software for: 6-12 months ### "Efficiente, personalizzabile, ma con una curva di apprendimento" March 29, 2023 4.0 Uso Zoho CRM ormai da diversi mesi e, nonostante le difficoltà iniziali, ho imparato ad apprezzarne le potenti funzionalità e le opzioni di personalizzazione. Pros Ho trovato Wrike un eccellente strumento di gestione dei progetti con un'interfaccia pulita, che mi ha reso facile collaborare con il mio team e tenere traccia dei progressi su varie attività. Cons Ho lottato con la ripida curva di apprendimento di Zoho CRM, poiché mi ci è voluto del tempo per navigare tra le funzionalità e capire come funzionano tutte insieme. Switched from [Apptivo](https://www.capterra.com/p/228915/Apptivo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Nimble](https://www.capterra.com/p/123032/Nimble/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Ho scoperto che le ampie opzioni di personalizzazione di Zoho CRM e la perfetta integrazione con altre app Zoho lo distinguono dai suoi concorrenti. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.