# Page 31 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 31 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 31 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 751-775 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James M. Modern Workplace Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho CRM is so affordable and cusyomizable software." August 9, 2019 5.0 By the Zoho CRM software, our sales and marketing services run more faster as compared to its competitors. Zoho is a great customization CRM software due to it's affordable price. I always use it in my daily life because it really helps me in tracking the sales and expenses. Pros Zoho CRM is always best for the sales and expenses in the market. Zoho CRM is a great customizable CRM tool. We can better manage our sales and marketing with the customers through the Zoho CRM. It is so easy to use and great affordable software. It has outstanding features such as email templates, great customization's with the best reporting features. Cons Zoho software is an best CRM tool and that's why it can allow us to track all of our sales and marketing process but it does not provide the great options for it's users so that's why we can track our records, documents and presentations. But still Zoho CRM is one of the best CRM software in the market. Review Source PR Paulo R. Vendas Marketing and Advertising Used the software for: 2+ years ### "Ótimo " October 15, 2023 4.0 Maravilhoso a experiência amei tudo são excelentes profissionais Pros Por ser uma empresa muito confiável e muito mais Cons Mais ou menos o atendimento mais o resto otimo Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Zoho CRM Porque são ótimos profissionais e não são como os outros Review Source OO Olatunde O. Manager Financial Services Used the software for: 2+ years ### "Zoho is Good for All" March 14, 2023 5.0 Very Good and trust to be used any time any day Pros The fastness and no error issues from back end Cons The contact are intact and good to use , no glitch at all. Its just the best Reason for choosing Zoho CRM I only use zoho is the best for me and my staff Review Source SG Suganthashri G. Marketing executive E-Learning Used the software for: 1-2 years ### "I like the workflow and data management " October 16, 2023 5.0 Pros I am a daily user for this product and we use it for data collection, leads management mainly and sometimes for workflow management too. It has been helping both sales and marketing team so much to produce a proper structured end result.All the leads are sored in here with clean and clear highlight used for sales team to track and for marketing team the same leads are used to email campaigns and leads are successfully converted. Cons Nothing as such. So far i think this is the most affordable platform with so many features out there. Good to go without a second thought Review Source VR Verified Reviewer Director Political Organization Used the software for: 1-2 years ### "The best CRM, period!" July 17, 2019 5.0 We are more than happy to have found Zoho CRM. It is the best app for having a central database of our clients. A major plus is that you are able to connect different other apps that zoho offers and then all they all work together seamlessly. Pros We love a lot about this software but one of the most liked features is that you can connect it with many other apps that they have and everything works seamlessly. Also worth to mention that the pricing is scalable and you pay only for the apps that you want/need, instead of paying huge amounts for a system with features that you won't use/need. Cons We wish that it would be possible to be able to connect all the apps with a website that will allow users access their data and update it in real time. The process to connect the system with a website has to be done with a professional programmer and can be difficult. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM Pricing and flexibility Review Source VR Verified Reviewer COO Medical Devices Used the software for: 2+ years ### "Easy to use, very customizable and Great Value for Money" July 11, 2022 4.0 Very good but when they roll out new features they can be buggy and half finished features. Pros The ease of use and ability to use on mobile devices. The customizability is immense. Cons The system can be buggy and support is not good. If you are a complete non-techy and need to deploy a fully system you are better off hiring a Zoho partner to deploy for you. Review Source VR Verified Reviewer Business Development Food Production Used the software for: 2+ years ### "Great for beginners to CRM" January 20, 2021 5.0 Use it for tracking of projects. Pros free version is great if you are dipping your toe in. the App for mobile is REALLY useful when out in the field. Cons I guess only the customisation, but that is made clear that it is not an option in the free version. certain elements would be nice to be able to change even in that version Reason for choosing Zoho CRM Found it easy to use. Switched from [Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/) I moved company, the new one doesn't have CRM currently so I wanted to work on a free platform. Review Source WS Wendy S. Director Hospital & Health Care Used the software for: 1-2 years ### "Filters to the Max- great for managers, difficult for some employees" December 11, 2023 5.0 It was good but maybe too much functionality, not as user friendly for less technically saavy employees. Pros I loved how easy it was to customize reports, dashboards and etc. Also loved unlimited tags Cons Zoho only works through third party implementation partners and if you pick the wrong one, look out. Switched from [CARS+](https://www.capterra.com/p/92386/CARS-Internet/) Old system was very outdated, did not have a mobile app. Review Source VR Verified Reviewer CEO Retail Used the software for: 1-2 years ### "A not-so-expensive CRM that fits small businesses" March 14, 2024 5.0 Pros I have been using Zoho in the early months(approx 18m) of my e-commerce website. It has been helping me manage lead generation, campaigns automation, marketing, pipelines. Everything at a low cost. I had to change once the website took off since I needed more features and integrations. I see now that it has added even more integrations that it used to have. Best for a 1/2 employees businesses. Cons It works on a cloud. And there is no way you put it on your server and personalize it too much. Review Source BWB B. W. B. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Great Product" January 9, 2021 5.0 I was not excited about switching to a cloud based CRM. I am an old school ACT! user and I didn't like the change to the cloud. I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive. They even have a free version!!! Pros The price is great. The customer service has always been helpful. It is easy to use. Cons I stopped using Zoho for a while and started using a competitor that has some newer features. I am back to Zoho because they now have those features and all the things that the competition didnt Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing Zoho CRM Price and familiarity Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Zoho has better email and phone tracking abilities Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Great to start out and take your business to a good size" March 4, 2022 4.0 Pros Zoho CRM is very cost-effective, as with the majority of its product range and has access to quick, real-person support should you need it. You can easily add and section businesses, but anything more than that can get a little clunky Cons Customer support often suffers with communication breakdown across languages Any additional complexity into reporting or categorisation needs careful management to ensure all feeds through properly - it doesn't make intuitive, relatable steps. Review Source VR Verified Reviewer Ceo Internet Used the software for: 6-12 months ### "A good referencing tool" October 30, 2023 4.0 Overall I'm very satisfied with Zoho CRM because it helps me manage the referencing of my website Pros What i like most is safety and reliability Cons I find the cost a bit high for small companies Review Source DD David D. Entrepreneur Internet Used the software for: 2+ years ### "Use Zoho CRM!" November 7, 2020 4.0 My overall opinion is that this is the perfect software for the one that wants to be taken for real and impress on others because of a professional feeling. Pros The reason I came to use this software was that I wanted an email with my own domain, and that´s one thing I never will have undone. The software has enormous abilities, and you can use it for many reasons. In addition, it is really cheap. Cons The only thing I don´t like is the design of the logo, which gives me a feeling of unserious software which is false. Review Source VR Verified Reviewer Client Lead Marketing and Advertising Used the software for: 6-12 months ### "The best use of your time with ZoHo" March 30, 2024 5.0 Pros 1\. Easy to use 2. Detail oriented 3. Mobile friendly 4. Effective project management Cons 1\. Average UI 2. Hang frequently 3. Bit pricey 4. Operates slowly Review Source Rishabh C. Head IT Financial Services Used the software for: 1-2 years ### "Ease your customer ops with Zoho CRM" April 3, 2023 5.0 Overall experience is positive and would recommend it for small and medium enterprise business. Pros 1\. Better UI and intuitive design2. Ease of integration and implementation3. Value for money4. Workflows automations Cons 1\. Customer support from OEM side2. less customisable3. No options to host it on premise. Reason for choosing Zoho CRM Better features and capabilities at a cheaper cost. Ko Review Source AM Amos M. Account Manager Insurance Used the software for: 2+ years ### "All in one industrious software whose response is excellent." September 11, 2023 5.0 Zoho is worth appreciations. It is excellent and gives exactly what it promises. Go for it. Pros High technology used in Zoho CRM is the key to it's secure and reliable services. It has an impressive speed and approach to tasks and projects added. Very easy to use features. Configuration and integration is always a great moment. The software is user friendly and used world wide which builds my confidence in the platform. Cons Zoho CRM is one of the few perfectly suited softwares. Everything is great they way it is. Review Source Tanice D. Internal audit assistant Education Management Used the software for: 6-12 months ### "Most Convenient software I've ever used" December 1, 2021 5.0 Pros What I like mostly about this software is how user friendly and well detailed the software is. My team and I have been using this app since the initial start up of our company and it has assisted us tremendously in monitoring our leads, communicating with customers and potential customers and most importantly it allows to update our database as frequently possible. We are also able to add more than one administrators to the software so we are able to keep an audit trail of who does what, and when. Its really an amazing platform for CRM Cons At the moment I am okay with the platform as is. Review Source PK Pranav K. Consultant Development Computer Software Used the software for: 2+ years ### "The complete package for my business management" October 29, 2022 5.0 Pros Zoho CRM dashboard is designed in a way to give you easy access to all data in one place. It has really improved our way to track leads, sending follow up emails and measuring success. For small businesses it is the most suited tool based on its affordability and features.Zoho integration with WhatsApp is really helpful, it has simplified alot the we way we used to send messages to clients. Now we can send WhatsApp messages without sending their numbers on the phone. Cons Customer support is usally quick and helpful but a few times we face slow response from support team. Apart from this I am mostly happy using this software Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Nutshell](https://www.capterra.com/p/144340/Nutshell/)[Nimble](https://www.capterra.com/p/123032/Nimble/) Review Source Charan K. Marketing Hospitality Used the software for: 6-12 months ### "Best software in the market for the price! " April 6, 2021 5.0 Pros Zoho is easy to use, complex yet friendly! that does alomst everything you need a software to do! I run my business thru Zoho and everything has been super smooth so far with payroll, onboarding, employees data and more! love it Cons Zoho has the two-factor authentication that was auto-enabled, that was irritating for me which is okay i guess & there are some bugs and glitches which occur sometimes Review Source VR Verified Reviewer CEO Design Used the software for: 2+ years ### "Customer relationship management software" September 6, 2023 5.0 is a tool that allows me to offer my customers a unique and transparent experience, ensuring that my sales are tracked in total security. Pros Facilitate access to information on customer needs and protect your data with ease, by only giving consent to the user you authorize Cons Zoho CRM has the disadvantage of customer support in French and English. Set-up can be quite complex Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review Source Pedro B. FREELANCER Marketing and Advertising Used the software for: 6-12 months ### "Great Tool for New Entrepreneurs and Small and Medium Sized Companies" August 16, 2021 4.0 Overall, the tool is totally intuitive and easy to use, I have not had any customer complaints so far. Implemented in several projects and in some companies that we provide support. And so far it has met the demand for all the services required. It is an amazing tool and without a shadow of a doubt, it not only helps but saves everyone a lot of time by automating hundreds of jobs. I do recommend the tool, as it is essential to attract new customers through chats and webinars. Pros Zoho CRM is essential for anyone starting out, because the tool is easy to use and very intuitive. Easy-to-implement functionality allows anyone to quickly and accurately manage business processes. The tool allows me to organize webnarios and conduct wabnarios through CRM, we can get new customers from there. The intelligence of this tool is incredible, as it allows me to have control over sales, as it automatically collects access metrics. And even if I'm not at the company, I can still analyze and have full control, thanks to Zoho's AI. Cons Actually, I don't have any cons to report, but some situations that occurred a few times, is when loading some functions of the tool, in which they take a long time to return, as if they were heavy. But nothing that compromises functionality. Review Source VR Verified Reviewer Assistant Manager - Marketing Telecommunications Used the software for: 2+ years ### "One stop solution to segregate & Create a effective sales pipeline journey" July 26, 2022 5.0 Pros The user interface & the simplicity of usage. Creating a sequence of sales conversion is very easy with ZOHO CRM. We have introduced this 2 years ago to our sales funnel journey and it has helped me & my team to achieve our target with a clear understanding of whom to reach and what the conversion happened with use earlier. Cons Not sure! As of now it is working well with the flow and I didn't find any dislikes over the software Review Source Saeko O. Market Researcher Market Research Used the software for: 2+ years ### "Complete tool for commercial processes and customer service" September 23, 2022 4.0 In general, it is a tool that has made it easier for customers to feel cared for, it has allowed the processes to be more direct for both marketing departments and those who dispatch and make sales, it is a type of system that can greatly help the organization. Pros What I like about this tool is that it is a software that allows customers to be served in an optimal way. In general, the tool allows communication to be multichannel, guaranteeing that when it comes to carrying out commercial sales operations, it can be fully managed. because it has both warehouse control and market calculations Cons I have not presented any problem, the tool is part of the solutions of windows of a tool known for its security and efficiency Review Source RM Randy M. Deployment Engineer Information Technology and Services Used the software for: 6-12 months ### "Drive Sales Success with Zoho CRM's Comprehensive Solution" February 7, 2024 4.0 Zoho CRM offers a powerful yet user-friendly platform for managing customer relationships, empowering sales teams to effectively engage leads, close deals, and drive business growth. Pros The robust nature of CRM makes it super outstanding this software has Robust lead and contact management features, customizable workflows and automation Cons its not really easy to adapt to the interface if your a new user Review Source Kathlene May D. Virtual Assistant Marketing and Advertising Used the software for: 2+ years ### "I love Zoho CRM" March 25, 2022 5.0 Pros I love Zoho CRM it is a power tool for me it saves me a lot of my time while doing my job. It makes my projects manageable. it allows me to create a good database where I can do contact management at the same time Cons nothing for now because I use it every time, and I think I am productive enough while using it Review Source Talk to a Capterra advisor for free and get results within 15 minutes.