# Page 4 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 76-100 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michael B. Owner Operator Insurance Used the software for: Less than 6 months ### "Zoho CRM is the way to Go." October 8, 2024 5.0 There were a few kinks that needed to be worked out but overall the support to work them out was great and timely. I personally wouldn't work with any other at this point. Pros First, it's ease of use and the ability to customize it to your needs and what you sell. The integration of other products is really great too. It's responsive and keeps all your info for a client in one place. The automated features is wonderful too. Cons Least is the set up. It does take time, trial and error, and a few kinks along the way. However, that being said, support was always there to fix and responsive, and with a program this sophisticated it is expected to have some issues. Overall, any issues were minor. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Zoho CRM Total cost vs features, ease of use, and customization ability. Switched from [Symmetry](https://www.capterra.com/p/10009734/Symmetry/) I couldn't customize, had way too many bugs, didn't power dial the way I wanted, didn't track and put contacts and leads in a very manageable way. Lacked ability to import info easily if at all. Glitchy. Review Source RV Ravi V. QA Construction Used the software for: 6-12 months ### "CRM with More flexibility for New things" November 16, 2025 4.0 I think it is a strong and effective CRM and can help to makes your sales process organised and systematic if structured properly. Pros I like the variety of features zoho has offered to us, like lead management , tracking pipeline , reporting dashboard. One more good thing about zoho is that yoy can modules and fields as per your internal business process which is really cool I say. Cons The crm can responds slow sometimes when are too many users or it is a peak time. Some easy to set up things are little bit complicated like automatic emails that go to customers - for example confirmation email after placing order Review Source Mararia D. UIUX Designer Information Technology and Services Used the software for: 1-2 years ### "Zoho Saved My Life" November 4, 2024 5.0 I had an overall good experience with Zoho CRM. For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools. Pros What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently. Cons Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems. Review Source DL David L. Regional sales manager Retail Used the software for: 6-12 months ### "A+ for CRM" May 1, 2025 5.0 Fantastic sales tool for tracking and reporting on interactions. Pros As a front end user, I love the mobile app, to load interactions while on the road. Cons I’m not sure if it alerts me well enough for upcoming meetings. Review Source SW Simona W. Marketing Construction Used the software for: 6-12 months ### "good CRM to use" July 16, 2025 5.0 Pros Zoho CRM is very practical for client management, learning it goes fast, tracking sales and projects is super simple. Cons At first it gets a bit complicated with all the options everywhere, sometimes it’s hard to find things again. But once it’s all clear, it just works really well. Review Source Junko O. Business Consultant Newspapers Used the software for: 2+ years ### "Transform Customer Management " November 15, 2024 5.0 We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process. Pros I like Zoho CRM because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle. Cons Some users mention that customer service could be improved in response and time. Review Source BU Ben U. Sales Marketing and Advertising Used the software for: 2+ years ### "Great balence between easy to use and customizable" October 24, 2024 5.0 Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes. Pros One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows. Cons The support is not always great, sometimes it can take a while to get back a response that is worth while. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cheaper and filled our needs. Salesforce tends to be complicated. Review Source SS Shawna S. Business Development and Marketing Construction Used the software for: 1-2 years ### "excellent option for small to medium sized firms who are new to a CRM" April 12, 2025 3.0 overall, it was an excellent CRM for a small to medium sized org who was just getting started with a CRM. Pros user friendly, mobile app was easy to use Cons it felt a little beta in 2021 when i used it but i understand it has come a long way since Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM ease of use and price for what we needed at an entry level Review Source RC Rajesh C. President Financial Services Used the software for: 6-12 months ### "Zoho CRM Review from regular use" May 26, 2025 5.0 Bit much when you first log in. Too many icons shouting at you. After a few uses though, you start to see the structure. Pros Saves time once you get it sorted. Helps avoid digging through inboxes or missing a name you were supposed to call back. Cons Not perfect — a few too manys steps in places . But once it’s set up, you don’t mess withs it muchs . Review Source KV Kinjal V. Technical assistance Consumer Services Used the software for: 1-2 years ### "Small business needs Zoho CRM " March 19, 2025 4.0 Overall I can say that when you have business in local and revenue generating is not much higher than this zoho CRM is best. Pros My most favourite things on this software is zoho office suite. It makes all characteristics of this software more easily usable. Cons Advanced features are only available for higher paid users. For small to mid size businesses cannot paid that such amount. Review Source EL Eva L. Sales and Business Development Computer Software Used the software for: 2+ years ### "Good CRM solution" April 18, 2025 4.0 good tool for managing contacts, when more people are working in it so you can see what's going on right away Pros easy to use, clear navigation, notes in every lead so everything is clear Cons sometimes it is not easy to search because everyone can enter a different company name and it does not search well Review Source SA Stephane A. Responsable Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Outil puissant et simple d’utilisation " June 29, 2025 3.0 Une application simple et ludique. Très puissants si bien paramétré juste dommage de ne pas pouvoir mettre une base produit. Pros L’ergonomie et le design de l’outil. Très facile d’utilisation et de prise en main. Les modifications de champs sont très simple et le choix large. Cons La possibilité de coupler le CRM à un ERP. Un service client en anglais uniquement et pas très performant. Review Source FH Fernando H. Founder Hospitality Used the software for: 2+ years ### "ZOHO CRM has been a game-changer for our business!" December 17, 2024 5.0 ZOHO CRM has significantly boosted our efficiency, organization, and revenue growth. Highly recommend it for businesses looking to scale! Pros The platform is user-friendly, highly customizable, and has streamlined our sales and customer management processes. The real-time analytics and reporting tools give us clear insights into performance. Cons Hard to use the reporting feature for what we need. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better Value and met our needs for our company. Review Source LH Louise H. Front Office Manager Hospitality Used the software for: 2+ years ### "Zoho CRM is an intuitive and handy tool for maintaining excellent customer relationships." September 26, 2024 5.0 As crucial as they are, maintaining healthy customers relationships wasn't always easy for us up until we employed Zoho CRM to assist us. It has helped us to have a free space to interact with our customers which has seen us build very healthy relationships with them. More to just communicating, Zoho CRM allows us to manage our customers information with ease. Pros The automation workflows in Zoho CRM which are making our daily routine tasks less efforts and time demanding and more precise. The contact management that help us keep our customer information well organized. The customer communication features which allows us to interact freely with our customers at any time. Zoho CRM reporting and analytics features which are keeping us on the lookout for the ways to improve our customer relationships. Cons We have not had any major drawbacks from Zoho CRM. Review Source VR Verified Reviewer Executive Assistant Executive Office Used the software for: 6-12 months ### "My Experience" December 10, 2024 4.0 Overall, the experience with Zoho CRM is generally positive, characterized by its robust features and user-friendly interface. Pros One of the most appreciated aspects of Zoho CRM is its customization capabilities. This feature allows businesses to tailor the software to meet their specific needs, ensuring it aligns perfectly with their workflows and objectives Cons Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise. Review Source AT Anil T. Digital Marketing Executive Marketing and Advertising Used the software for: Less than 6 months ### "Zoho CRM is user friendly Software" March 1, 2025 4.0 Overall experience is very good. Zoho CRM platform offers easy to use interface Which helps me to keep track of client interactions very easily also I can manage leads very simple way. Pros I like most about Zoho CRM is the automation. I can easily automate my some tasks such as follow up emails and reminders which saves my time. Cons Due to large amount features available, learning or understanding time is too much for new users. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Zoho CRM is available at affordable price while zoho crm is mainly focused on customer interactions. Review Source AS Alan S. IT Project Manager Computer Games Used the software for: 1-2 years ### "Useful utility for following client relationships" September 3, 2025 5.0 Pros Zoho CRM pricing is affordable compared to other CRM tools. It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes. Its ecosystem is solid and integrates well with Zoho tools like Zoho Books, Zoho Desk, Zoho Campaigns and more. Cons Its learning curve is steep even though it’s highly customizable. The interface and settings can be overwhelming for beginners. Standard support can feel slow or basic unless you upgrade to premium. Review Source VR Verified Reviewer IT director Marketing and Advertising Used the software for: 2+ years ### "Good system but lots of settings " September 18, 2024 4.0 overall experience was so is better than the system that you have before. Lots of options and settings and we can bring all our contact information and client accounts and deals and quotes and also report from one system and the whole company can access it all at once and so we don’t lose any information anymore. That helped with not using paper anymore and bringing out the first 21st century, especially with digital signing contract and automatic notification when contacts are signed. Pros zoho crm is a great platform to bring all digital contracts that we have for our company together. We don’t need to use any paper anymore and have all our customer information in one system. Cons sometimes settings are very hidden, and some automations are not very self explaining. The design is not as modern as other platforms. Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: 6-12 months ### "zoho crm review about my experiences" December 10, 2024 5.0 oiverall experience was not good, quality of support is not upto the mark, they are not treating small business well. Pros User interface and features are good and almost all relevant to specific needs Cons user interface needs to improve and cost is too high Switched from [Sell.Do](https://www.capterra.com/p/151826/Sell-Do/) bad customer support and very high cost of the crm software Review Source SB Simon B. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Maximizing sales with Zoho CRM" January 16, 2025 4.0 Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails Pros Easily integrates with other zoho tools, Lovely UI, really effective for marketing and sales teams Cons Takes a bit of time for training, it is costly to use Review Source Janice S. Sr Manager, CX Medical Devices Used the software for: I used a free trial ### "Robust when needed but ready to try the lightweight trial" January 7, 2025 5.0 Pros The level of customization was intense but would be great for a larger, more developed organization that is using their CRM much more robustly. Cons I wasn't aware I went straight into the enterprise edition, which was so much more than we needed and actually prevented folks from wanting to get into the platform and play around. The free didn't offer the tiny bit of customization I needed so I now need to write a review to try out the standard. No worries, but wish I would have known more going into the trial. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Simplicity and inexpensive option while we are an early stage startup Review Source MA Madalena A. Data Analyst Banking Used the software for: 2+ years ### "Zoho CRM easy to use and works fine" February 5, 2025 5.0 Pros Zoho CRM is easy to use and collects every feature I expect from a CRM. Cons Zoho CRM can be extended with more features in communication side. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Zoho CRM is way too easier to use then others. Review Source CM Claudio M. Programmer Information Technology and Services Used the software for: 2+ years ### "I like that" March 13, 2025 5.0 Very easy, complete, to many options for customers Pros Full interface and functions for programmers. Cons Deluge, very important for us and ours process Review Source JG Joshua G. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Zoho - you need a dedicated internal team for set up" July 29, 2025 3.0 The overall experience was poor. Their team tried really hard to be accommodating but their system is just too convoluted. Pros I liked how the deals page both worked and looked. The ability to link accounts and create accounts, deals, or contacts on any page was very handy. Cons Simply put, It was so complicated to use. The amount of time we spent training with the Zoho launch team was too much to not be able to fully use the system. Review Source Marvin D. owner Design Used the software for: 1-2 years ### "ZOHO - a solid CRM" September 27, 2024 5.0 Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders. Pros easy to use and HUGE value for the money Cons can be clunky - could use better data tools - but they are consistent in upgrading the platform Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM price - zoho a better value - can do anything sforce can. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) better pricing - crm is crm zoho does what i need it to Review Source Talk to a Capterra advisor for free and get results within 15 minutes.