# Page 45 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 45 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1101-1125 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Brilliant for Invoicing " October 31, 2022 5.0 Pros As someone who likes to keep invoicing simple, Zoho helps with just that. In addition, the email management works great and is priced very competitively. Cons The UI looks a bit overdated compared to the competition. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/)[InvoiceASAP](https://www.capterra.com/p/155649/InvoiceASAP/) Pricing. Review Source VR Verified Reviewer VP Client Development Utilities Used the software for: 2+ years ### "Cost effective CRM " August 14, 2018 4.0 It’s okay, support has improved recently but there are better solutions on the market which are making us review not just other solutions, but what we need as a business that has evolved since we selected zoho. Pros Customizable and affordable solution that is easy to build out and configure. Cons It is restrictive and clunky at times with additional functions like invoices being added cost and while integrated with CRM data not as intuitive as it should be. Setting up the CRM we were left to our devices which was not great at all - we would have preferred more support from Zoho or directing to an accredited partner. Review Source Hanan A. marketing Marketing and Advertising Used the software for: 6-12 months ### "Bedrijfsapplicaties in één bedrijfssysteem" November 24, 2023 5.0 Pros Betaalbare prijsplannen Automatisering op alle abonnementen Meerdere integralen makkelijk te gebruiken Applicatie voor de mobiele telefoon Cons Gebruikers van een gratis abonnement lopen ook verkoopprognoses, kalenderboekingen en maatwerk mis. U kunt aangepaste lijstweergaven van uw gegevens maken, maar bij het gratis abonnement bent u beperkt tot vijf lijstweergaven per module. U kunt dus uw weergave aanpassen van de velden die voor u het belangrijkst zijn. Maar bij het gratis abonnement zie je er slechts vijf tegelijk en bij het standaardabonnement 50 per module. Hogere abonnementen zijn onbeperkt. Review Source Francisco C. Director de marketing digital Marketing and Advertising Used the software for: 2+ years ### "Good CRM and a good alternative to pricier software" May 17, 2021 4.0 Its a good platform that allows you to manage all your clients, alerts, quotes, emails, calendars, dates, sales etc in the same view really fast. Pros I like that you can personalize and adjust everything in the same panel so you dont have to check emails on gmail, contacts elsewhere and files in google drive for example. You centralize everything in one platform Cons Sometimes it gets messy and it has too much options for starters and if you havent used CRMs before this might get complicated really fast Review Source Philip Smith M. Owner Public Relations and Communications Used the software for: 1-2 years ### "Powerful CRM for growing businesses. " September 28, 2021 5.0 Pros Zoho CRM is robust and powerful for managing customer data and sales leads. Cons There are a few terms that complicate the understanding of the system such as multiple uses of the word "Campaigns" that has different meaning within different parts of the system. Review Source SU Sachin U. Legal Lead Legal Services Used the software for: 2+ years ### "Best Software for CRM and manage work" March 6, 2023 5.0 Overall the software is good. Make life easier. Pros CRM tools provided by this software are very up to date mark and help in managing and completing the work. This is an important software which is required to be deployed by the startups and mid tier company Cons I guess the company needs to a little bit change the interface. It has to make the interface better.. More Vibrant and stylish Review Source OC Owen C. owner Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM" May 25, 2021 5.0 It does the job and is easy to use and configure to my business. Pros I always used Act and when they were purchased the new company, the newcompany loused it up. so Zoho was my best bet going forward. Cons It is difficult to first start to use it, but as time has gone by it is fairly easy.Not the easiest to migrate act info to. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act! was purchased and the new company forced you to buy their new product that was nothing like the old product. Review Source DP Darsh P. Owner Design Used the software for: I used a free trial ### "Zoho CRM , one of the best cloud-based software platform " September 17, 2023 5.0 The overall experince with ZOHO CRM was pretty good , ZOHO CRM helped me get customers and i quite liked the marketing automation and social media intergration feature... Also I faced some issues like support problem and high pricing , The support MAY / CAN take time . The Pricing is also a quite high . Pros I have used ZOHO CRM for a few days , it has been a outstanding software for our sales . I think that ZOHO CRM has a very user freindly interface and many customizable features ! which make it very useful and easy to use . ZOHO CRM can manage social media intergation , Contact Management , Marketing Automation , ETC . I have Used the social media intergration feature for a long time and it has helped me a lot to connect with custumers and leads... Cons Some thing I didnt like about ZOHO CRM : The free and lower-tier plans of Zoho CRM have limitations in features and storage. To get more useful and advanced tools and features , you have to purchase plans worth higher prices , Which MAY not help the customers looking for free services . The support service of ZOHO CRM , MAY depend on your location. Some customers have reported issues reagarding this . Review Source MB Milo B. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "Intuitive, dynamic and robust solution" October 7, 2021 5.0 This tool has been embraced by my team! Pros The customizability, dashboard, user interface...this is an all around solid product. Cons Some of the limitations with the email tool - you have to buy the email module to have full functionality. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM much more intuitive data structure Review Source VR Verified Reviewer Implementation conversion Analyst Senior Information Technology and Services Used the software for: 2+ years ### "Perfect tool for project management and task management" September 12, 2022 4.0 Pros Ticketing tool is good to use and project management process is perfect for use. Cons Reporting can be customised with the users requirements. Review Source GS Gabriel S. CRM Consultant Information Technology and Services Used the software for: 2+ years ### "Just an old fashion CRM" August 2, 2019 3.0 CRM consultant in Zoho for a couple of years and for some other related apps. Pros Excellent performance, service is never down. Excellent support in almost every product of Zoho , not just CRM. Complete documentation. Goods for the new version 2 API. Wide integration among other Zoho products and for external apps. Always improving, but keeping the old fashion style for Y2K cloud software products. Cons Deep lack of integration among modules , lack of advance filter options - again modules integration is a shortage that is prevailing from the beginning - keep in mind that this software are on market from almost 20 years ! Lack of power for WorkFlows , it is not able to create/delete records , no able to manage with - again! - related modules. Confuse workflows capabilities are able among versions. You have to be very careful about complex details hidden from version to version . It is very difficult to understand and explain the scopes of each versions. Review Source VR Verified Reviewer Online Business Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Awesome support and very customizeable" May 7, 2020 5.0 Great functionality & connectivity and AWESOME support. Would recommend! Pros The thing we liked most about Zoho is the amazing support team that always showed genuine interest in understanding what we do and how they can best help us customize their software to fulfill our needs. They were very open to consulting with us regularly, developing new features and doing small dev works even though we are not a large client. Incredible, and for a fraction of the price compared to other such systems that we have researched Cons Implementation and customization took 3-4 months until everything was working as expected but I guess that's standard for any software of this complexity in an organization. Review Source CK Carleen K. sales Marketing and Advertising Used the software for: 1-2 years ### "Currently battling to mold it to our needs" February 17, 2021 4.0 Don't love it but don't hate it entirely either. It's just OK. Pros It has many features that better known CRMs have, albeit it's a process to mold this CRM into exactly how you want it. Cons Still trying to figure out where notes and data should live within contacts/accounts/deals. The notes don't necessarily transfer over, which is so frustrating. Review Source VP Vincenzo P. Consulente Management Consulting Used the software for: 2+ years ### "Ottimo rapporto qualità prezzo " May 3, 2023 4.0 Ottima, ottimo soprattutto il servizio clienti Pros Il crm è facile da usare e completo, anche la versione gratuita. Ovviamente le versioni a pagamento hanno funzionalità in più molto utili Cons Non sempre è facilmente collegabile ad altre applicazioni Review Source Olasunkanmi G. Design director Design Used the software for: 2+ years ### "Best computing tool for sales and accounting " January 10, 2022 4.0 Pros It has a very useful tool to arrange your sales progress conveniently. I recommend it for every one that requires an easy to use software for accounting or sales. Cons I would not say there is any disadvantage of using this tool but ever since I've been using it, I have no cause for regrets. Review Source VR Verified Reviewer Managing Director Chemicals Used the software for: 2+ years ### "Zoho CRM" September 4, 2021 5.0 Pros I find the CRM suite of products easy to use and intuitive Cons Integrating from a manual recording process to Zoho CRM was time consuming Review Source VR Verified Reviewer freelancer Writing and Editing Used the software for: 2+ years ### "A good Customer support platform" August 22, 2022 4.0 it was really nice, beneficial and efficient to use this platform Pros Found in multiple languages Helps in solving problems in different areas with affordable prices Have different good features Cons You find it difficult to choose which solution between the apps to use. Review Source ZY Zach Y. VP / COO Media Production Used the software for: 6-12 months ### "Fully-Functional at a Great Price - Just a Tad Clunky " April 28, 2022 4.0 Zoho is a powerful platform that can accomplish whatever CRM mission you give it - just be prepared to make some concessions in UI and UX. Pros Zoho CRM has the power and functionality to perform whatever CRM task you would need, from email campaigns to lead qualification. Plus, with many different integration options, even if the function isn't native, there are a lot of opportunities to have it plugged in. Cons The User Interface can often be challenging to navigate, and some of the customization options are either not intuitive or just not helpful. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Zoho CRM Pricing Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Nimble was quickly becoming antiquated for what we needed and the social media component just didn't work. Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "Nice CRM easy to use but bounded to Zoho Suite" March 6, 2022 4.0 Accounts and contact management. It was far more useful than working with spreadsheets. We counted with multiple sales user and Zoho allowed us to digitize our sales operation Pros It was super straightforward to customize and intuitive. It counts with bast functionalities. You can map fields dependencies to autoconvert from contacts to companies Cons Some customization features were limited. Many adhoc changes ended up in requesting customer support which ultimately told we needed to change the code to make it work. Reason for choosing Zoho CRM Zoho was cheaper and easier to use. It provided a sound free version Review Source VR Verified Reviewer Founder & Director Non-Profit Organization Management Used the software for: 6-12 months ### "It WORKS!" November 28, 2018 3.0 I highly recommend Zoho. The program is terrific and you won't be disappointed. Pros So a friend introduced me to ZoHo mail, at first I was, of course, skeptical because we live in a Gmail world...However I was pleasantly surprised. I really like the layout of the email a LOT MORE THAN GMAIL. The ease of reading, deleting, saving, creating new folders, sub-folders, replying, replying to all, logging in was terrific. I like how you can see all the emails. They have a feature where you can 'chat' too about a specific email, that's pretty neat. I like the app too, very user-friendly. I prefer ZoHo now more than G-mail. Cons I had an issue and tried to reach customer service, it took longer than I anticipated and it seemed like the person responding to my email was not getting what I was trying to say, it became rather frustrating, they did however finally resolve my issue. Review Source sM stuart M. Sales Manager Defense & Space Used the software for: 2+ years ### "Zoho CRM" October 6, 2023 4.0 Overall Zoho is a cheaper alternative to Salesforce which has lots of good features included Pros Its easy to add, to add and edit customers, easy search function to find contacts and add notes, set reminders etc... Cons I found the reporting takes a bit of getting used to as well as producing newsletters. Review Source BI Bergman I. Accountmanager Oil & Energy Used the software for: 1-2 years ### "Accountmanager " November 20, 2023 4.0 Smart, great value for money. Great start up software. Pros Sooo easy to start up and free up to 5 users. Great for a start up. Cons Other crm’s like SalesForce are more advenced but Soho is sooo cheap and easy to deploy Review Source VR Verified Reviewer COO Education Management Used the software for: 2+ years ### "Fairly easy to figure out " January 5, 2019 4.0 I like Zoho. It was a comprehensive CRM. It gave a complete history with attached emails, calls, and additional notes. You could see what the entire history was on a specific individual. Pros Ease of use. Ability to customize fields Cons Some of the search functionality was a little odd. It wasn't as comprehensive. It's been a year or so since I've used it so it's possilble those have been adjusted. I couldn't search a criteria in a certain field. It would search that criteria throughout giving me a lot of false positives rather than what I was looking for. No duplicate entry notification. Review Source SS Senthilkumar S. Senior Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM - Single Platform to have effective customer relationship" February 11, 2023 4.0 Zoho CRM can bring it all under one roof. It is flexible, customized, and easy to use. Worth to use to have good customer relationships. As an automation expert, I can recommend this to reduce customer-level manual efforts. Pros Majorly this tool helps to build trusting relationships with clients and supports customer-centricity to the core. CRM functions are one of the awesome features which automatically trigger the functions and update the CRM records. Adding to that, uninterrupted access to customer data also provides a 360-degree view of customer interests and preferences. Based on the customer's requirement, We can create customized CRM. Cons Not much. Over-customization sometimes results in too clunky CRM systems. Review Source Matthew J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Avoid Zoho" April 16, 2022 3.0 I really hate it. My company forces us to use it as the CRM and we've all essentially abandoned it and rely on Google Sheets instead. Every action in Zoho is poorly thought out and it is such a pain to use daily. The features aren't even that great so making every action a chore + shotty features and it's a nightmare. Pros There are no pros that I can really think of other than they integrate with a lot of solutions, but that doesn't make up for how poor it is everywhere else Cons Honestly Zoho feels like it expanded too fast to offer various products without really focusing on one and polishing it before moving to the next. A lot of the features and functionality just feel lacking in practically every area and it's a pain in the butt to use for even the most basic of tasks. It makes repetitive work an absolute chore. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.