# Page 47 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 47 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 47 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1151-1175 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Video Advertising Automotive Used the software for: 1-2 years ### "Makes client management a breeze!" August 16, 2018 5.0 Pros Zoho has been an absolute savior in terms of maintaining information on our companies client list. From products to contact information, Zoho makes it easy to set up a client and maintain a fleshed out profile for reference. Most of all Zoho is easy to use. With all our clientele information feeding to Zoho, reports are easily trackable and is our go to place for anything related to our clients. Cons The largest complaint I can find is in order to gain access to more customization fields, you need to upgrade to a better license, however this isn't always ideal as you'll end up paying more for features you might not need when the solution you're looking for should be already available. Review Source Johanna N. CSM Computer Software Used the software for: 1-2 years ### "Nice tool to use for your business" April 5, 2024 5.0 Pros It can be used in any device with a browser efficiently Cons I only like the least is its customer support it takes little bit of time to response. Review Source sS sudhir S. BD Staffing and Recruiting Used the software for: 1-2 years ### "Pretty useful product" October 6, 2020 4.0 Configuration/Set up need to be improvised More step by step and senario based videos should be there, it only have generic videos which r not relevant to everyone Pros Its an all rounded product which have features from all the famous CRMs, which makes it a complete solution. Complete lifecycle of a contact/lead can be managed Cons Good Workflow Most of good features captured Ease of use - most of features and modules are self explanatory Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price and completeness Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Needed more features and complete lifecycle management of contacts Review Source VR Verified Reviewer Associate Social Media Manager Public Relations and Communications Used the software for: 6-12 months ### "Great software for a small team" August 9, 2021 5.0 Overall I am satisfied with the software and the things it helps me coordinate with my team members Pros I thoroughly enjoyed using the software. Give me better control over how to communicate with my colleagues and seniors. It was easy to check in and check out every single day. It helps the accountant maintain the records of how many hours I worked each day. It allowed you to video call your colleagues and senior over the software. I love the feature of deleting certain items for ever Cons I personally think the video call feature could be improved because I face some issues while video calling my colleague and seniors. The user interface could be a little better I think Review Source Olivia O. Executive Director Telecommunications Used the software for: 1-2 years ### "Their forecasts are accurate." October 30, 2021 4.0 Sales force automation with Zoho CRM has improved our teamwork. Pros The Zoho CRM Mobile that integrates all the necessary functions, with the advantage of being mobile, facilitating access and updating of data anywhere. Cons The voice assistant sometimes does not recognize the commands ... Review Source VS Vishal S. Salesforce Consultant Information Technology and Services Used the software for: 2+ years ### "One among the best CRM for tracking Leads" November 10, 2022 5.0 Pros The UI/UX of the product was very user friendly which make the user feel good for the subscription Cons Sometimes I faced performance issue with it however in all it was nice experience Review Source PG Pete G. VP of Sales and Technology Computer Networking Used the software for: 2+ years ### "Zoho CRM is Feature RIch" September 6, 2023 4.0 Overall a great experience with many features and capabilities at an extremely competitive price. Pros I like the capability to integrate contact and sales management with campagins and lead gen. Cons Quoting doesn't include being able to track sale price vs cost which is a must for resellers. Reason for choosing Zoho CRM More features for less money Review Source Joel O. Manager Logistics and Supply Chain Used the software for: 2+ years ### "Complete AI Tool For Customers" September 13, 2021 5.0 My team has been delivering and meeting our sales targets since we started using zoho crm. The job managing prospects and leads has made easy. Pros The pluses of Zoho CRM is best experienced than told. They over-delivered on tools to manage your tasks. These are very important tools that handle functions like marketing, sales, deals, lead generation, projects, and content management. It is absolutely easy to use with a great user interface. Cons The user interface takes a little while to load. I would like the Zoho team to look into this one minus. Review Source VR Verified Reviewer Senior Agent Sales Insurance Used the software for: 6-12 months ### "Great help for a CRM" November 9, 2023 5.0 Pros I like that it has a good app that syncs right away and can help with maps too. Cons You can only add so many leads and accounts before upgrading. Reason for choosing Zoho CRM Easy to use compared to other platforms. I like the sales projections feature too. Review Source NH Nicolás H. Economista y abogado Legal Services Used the software for: 1-2 years ### "CRM completo" March 27, 2022 5.0 ZOHO es capaz de permitir un control de los procesos de venta y gestión de clientes desde el inicio, pero siempre con un análisis previo con tu Partner y sabes dónde estás con cada cliente u oportunidad. Pero le puedes pedir más y más. Pros Si buscas un entorno donde TODO quepa y pueda desarrollar cualquier aspecto de forma conectada e integrada, eso es ZOHO. Tiene cualquier App ya en su propio sistema. Cons Si quieres sacarle el 100% del jugo, no quieras resultados inmediatos, piensa en tus flujos de trabajo, tareas, procesos y contrata un Partner que te dé confianza. Sino corres y te implicas, verás que todo cambia a mejor. Reason for choosing Zoho CRM Es completo y fiable y sus precios son mucho más competitivos que Salesforce para una pyme o autónomo. Review Source Kristine D. Owner Entertainment Used the software for: 2+ years ### "Organizes our business as we need it." May 10, 2018 5.0 Daily organization of business contacts and leads. Pros There are a lot of additional support tools from ZOHO to fully customize the pieces and parts we need to run our business. We use the CRM, surveys, and social posts and all of these software talk to each other to keep us up to date on the latest leads for our sales team. Cons Some of the software is paid monthly and some are paid and renewed yearly. I wanted to consolidate my account to have only one receipt for each month or year, but the accounting team at ZOHO said they could not do that. Review Source jS jagveer S. Executive Consumer Goods Used the software for: 2+ years ### "My experience with Zoho CRM" August 16, 2020 5.0 Pros Zoho CRM is the helping hand for my business, it works from generating the lead to closing the deal. I can easily track my all open deals this tool, It automatically sends to follow-ups, and it allows me to customize my home page, I can choose the layouts. Cons It providing very limited customer support Review Source VR Verified Reviewer DevOps Enginner Information Technology and Services Used the software for: 2+ years ### "All in one CRM solution tool" December 24, 2022 4.0 Pros I have more than 118+ clients. Managing their records, licences, invoices,, credits, emails marketing, campaign and also Sprint tool that help you launch the tool like kanban. This is the most inexpensive CRM tool for sure Cons So, when you need some customisation with the features, you get limited options unless you hire a Zoho developer and get it customise for your need. The customer support won't do that for you. Review Source Fabiola S. Marketing analyst Marketing and Advertising Used the software for: 6-12 months ### "Great software to try" September 29, 2022 5.0 Great so far, I won’t change to any other in the near future Pros What i really like is the way everything is easy to find, automations, campaigns, leads Cons I really enjoy everything about this platform. It facilitates the way marketing is done Review Source BG Barbara G. Office Manager Legal Services Used the software for: 1-2 years ### "Too much customization needed" September 19, 2023 4.0 At the moment it's what we have and we don't have the time to start looking again but it is most definitely not ideal. We are hoping to bring on someone to help with customization and depending on cost we may move to another product. Pros It's great that it has no limit on how many contacts you can have and the fact that it offers so many different apps as part of the overall Zoho platform Cons Out the box it's very basic, to really get it working how we would like it needs a great deal of customization which of course comes at a cost. It's also not user friendly for the average "non tech" type person, it's cumbersome and tasks take too many steps to accomplish. Reason for choosing Zoho CRM It was recommended to us by a client Switched from [Ontraport](https://www.capterra.com/p/220784/Ontraport/) The main reason was the cost and the limit on contacts Review Source Tess W. Founder Internet Used the software for: 1-2 years ### "Best customizing tool." December 26, 2018 4.0 It is 'good for almost any type of business especially those that involve a lot of project work.The returns from Zoho CRM are incredible and helps me save a lot on my time.It has helped reduce redundancy at work and for this, I will be eternally grateful. Pros It has helped me maintain a good relationship with my online clients.It's ease of use is even better.Having used it for quite some time since starting up my business, I would say it's it's been worth my money.For other business people like me,consider Zoho CRM for your daily dealings. Cons When it comes to customer support,I would ask Zoho CRM to upgrade on that as they also consider improving on the data security for its clients which is very crucial.The price too is on the upper scale. Review Source MM Marta M. Help Desk Telecommunications Used the software for: 1-2 years ### "Completo e di facile utilizzo" December 14, 2023 5.0 Pros Poter accontentare il cliente in tutte le sue richieste. Cons Non è più possibile chattare con l'assistenza. Review Source MA Monika A. Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect Tool for Sales Processed" August 22, 2023 5.0 Pros Lead and Contact Management, Connection with Zoho Social to capture leads from social platforms Cons Third Party Apps and activity management Review Source VR Verified Reviewer Product Executive Human Resources Used the software for: 2+ years ### "Best automation tracking system " September 21, 2020 5.0 Pros I love the automation system provided by this CRM system Cons It was hard to reset the system as long as the time duration that we use this software Review Source DS Deanna S. Director Marketing and Advertising Used the software for: Less than 6 months ### "Hands Down, the BEST System!!" June 30, 2022 5.0 Pros This system is simply unbelievable. Its ease of use and comprehensive ability is second to none. Love the project and task management and notification. Cons It is a little bit complicated to set up, but once you're onto it...it's fantastic! Review Source GF Gary F. Owner Information Technology and Services Used the software for: 2+ years ### "Great CRM for Small Business" August 25, 2023 4.0 In addition to my own use of the CRM, several of my clients use Zoho for their business email. Pros Contact management and sales pipeline are the most useful to me. Cons Originally the support was a bit lacking, but this has improved in recent years. Review Source MP Melissa P. VP & Broker Insurance Used the software for: 2+ years ### "Zoho is a valuable tool for my agency" August 8, 2019 4.0 Zoho allows me to keep track of my daily activities for clients and prospects. I am required to document everything, so having one place to track an document everything I do is important to me and makes my job easier. Pros I have used both the free and the paid versions, and both are great. The free edition is not just a "bare bones" version of the full upgraded Zoho, and still provides all the tools essential for running my business. The paid edition is full of features and customization capabilities that allow you to tailor the platform to perfectly fit your needs. Cons Honestly, my only current criticism is so small it hardly seems worth noting. I don't like that activity notes for a particular account appear on the main account screen for that client/lead. Really, that's it! In the past, I did have issues with running reports. That feature was not very user friendly. But I have not used reports in a while, so I don't know if it's still as complicated. Reason for choosing Zoho CRM N/A Review Source PS Pierre-Henri S. Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho CRM is the best solution if you need a CRM: lots of features, easy-to-use, and afordable" November 4, 2016 5.0 I use and implement Zoho CRM for 3 years. For me it's the best solution for all type of companies: from a one person company to a big corporation with multiple subsidiaries. It's very versatile, you can have a simple CRM that will allow you to register your sales informations in the free version, but with the same app you can create a complex CRM solution, including integration with Zoho or tertiaries applications, that will help you manage your sales process from the begining of a marketing campaign until the post-sales issues and gives you all the business intelligence you need for strategic business decisions. Moreover, in comparison with other CRM on the market, it offers the same or even more features, for half the price of other solutions, for example, with CRM Plus, you can have a complete solution consisting in nearly 10 apps, for only 60US$, unbeatable quality/price ratio! Pros Easy to use, cloud-based, versatile, afordable Cons Some translations in other languages than english could be improved, and if the price could be in Mexican pesos so that we wouldn't depend of the US$ rate it would be perfect! Review Source VR Verified Reviewer Co-founder Education Management Used the software for: 2+ years ### "A must try before checking other CRMs" May 27, 2022 4.0 Really loved Zoho CRM for whatever basic I used alongside Emails. Lead management, reporting & analytics was impressive. Will suggest to try out before going for the expensive alternatives. Pros Very economical. Used the free version for emails & it worked really well. Cons Sometimes emails were delayed & spam filter can be improved Reason for choosing Zoho CRM It was definitely the pricing which was way cheaper and worked with startups like ours Review Source Rafael G. Gerente de Operações Marketing and Advertising Used the software for: 2+ years ### "Cheap CRM solution and highly customizable" February 14, 2019 4.0 It was difficult to manage all the activities and opportunities found by the business/selling team, and Zoho CRM let us organize eveything and make it easy to follow and help my team to follow up and close deals. Pros Zoho CRM makes it very simple to customize the software to your need and adapted to your business, making possible having all the information from your clients organized and selling process from your company easy to follow. Cons The software have many important features only available in higher plans, so pay attention if your needs fit the plan you're intent to buy. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.