# Page 5 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 101-125 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marvin D. owner Design Used the software for: 1-2 years ### "ZOHO - a solid CRM" September 27, 2024 5.0 Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders. Pros easy to use and HUGE value for the money Cons can be clunky - could use better data tools - but they are consistent in upgrading the platform Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM price - zoho a better value - can do anything sforce can. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) better pricing - crm is crm zoho does what i need it to Review Source RK Rachid K. Sales executive Banking Used the software for: 2+ years ### "Zoho CRM program " November 5, 2024 5.0 Using Zoho CRM, it means you choose the good method of sales management and marketing strategies. Pros The program gives you the possibility to connect with customers via various channels. Cons Delivering real time notifications in an organized timeline. Review Source Moises R. Sales Manger Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fácil de configurar y personalizar." August 25, 2024 5.0 Pros Pues tuve la oportunidad de integrarlo desde 0 cuando estaba de sales manager en una app de delivery y siento que lo que me agrada más es su facilidad de personalización y adaptabilidad a los modelos de negocios. Cons Diría que algo que limita un poco su usabilidad en términos de integración por API con otras herramientas es que muchas de estas son exclusivas de Zoho y por lo tanto son más especializadas, en unos casos incluso están en fase beta. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Zoho CRM Por sus costos y por los beneficios ofrecidos en este caso por el tercero que nos ayudó con la integración, el acompañamiento de ellos y que entendían nuestro modelo de negocio. Review Source AS Abhishek S. Ops Manager Computer Software Used the software for: 6-12 months ### "If you want to Forecast Sales accurately ,this is the tool !" January 15, 2025 5.0 Overall my experience with Zoho CRM has been very positive. There are many positive aspects that can help any team excel . The AI powered Atomated Sales Assistant Zia is also a great feature Pros Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's interaction at multiple touchpoints Cons I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible. Review Source naomi K. cee Telecommunications Used the software for: 1-2 years ### "My Joyful Journey with Zoho CRM" October 1, 2024 5.0 My overall experience with Zoho CRM has been incredibly positive! I love how it empowers me to manage customer relationships effectively with its customizable features and intuitive interface. It feels great to have everything I need in one place, from tracking leads to automating follow-ups. Pros Zoho help me streamline repetitive tasks like lead assignments and follow-ups, which not only saves me time but also ensures that no customer inquiries fall through the cracks. Overall, it’s making our customer experience so much smoother and more responsive, and I couldn’t be happier! Cons I’ve noticed that some of the reporting features could be more intuitive. While they do provide valuable insights, creating specific reports can be a bit cumbersome, requiring more steps than I’d prefer. Review Source VR Verified Reviewer Analyst Computer Software Used the software for: 6-12 months ### "Best product for commercial use" January 30, 2025 5.0 It was great and somewhere it is much better than tally Pros Its protecting and audit logs feature and end to end training program Cons Till now i did not find anything as least Review Source Gisel B. Marketing and Digital Communication Specialist Libraries Used the software for: 1-2 years ### "Zoho CRM: Customer Insight " September 26, 2024 4.0 Analyzing the various features of Zoho CRM one must tell that in terms of functionality, it offers all the benefits of a modern CRM system. The lead tracking and customer interaction tools of the platform have enhanced our communication capabilities by far. Pros To the best of my knowledge, Zoho CRM has a unique feature, which is an artificial intelligence known as Zia that can analyze future sales trends and trends in general. ​ Cons We have noted that switching between two different modules is not easy and may sometimes even appear imprecise, especially if it is being done by a novice. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) For example, we were previously using a simple spreadsheet framework where we kept records of our customer interactions. This method was often inaccurate and did not give the up-to-date information that we needed. Zoho CRM has overcome these problems due to its centralized database as well as automation features, which have enabled the business to respond faster and better to customer needs. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Looking for endless possibilities to elevate your business? Let me hook you up with Zoho CRM" September 2, 2024 5.0 We are grateful to have shifted from mundane spreadsheets into Zoho CRM. It has propelled our sales operations and enabled us to interact and connect with our customers without any hitches Pros It is the dream of every business to have a tool or rather software that streamlines and optimizes daily operations. Zoho CRM is our go to tool. At an unbeatable price and with no hidden charges we get to enjoy its intuitive UI and sturdy features. During implementation and deployment of Zoho CRM I realized that the migration of our customer,sales and business data from our then solution to Zoho CRM happened soo effortless and with just a few clicks we were done. Even while an of our teams is working remotely, Zoho CRM ensures that there are no challenges of accessing customer information. It ensures boundless access to customer data at any time from their mobile devices and that way it keeps them on the go to continue with business proceeds and close those deals. Zoho CRM brings the two main business processes into a single place ie customers and sales management which has enabled us to optimize these operations meaningfully. Zoho CRM is adorned with reliable and highly advanced security features which protect our data from unauthorized access. Encryptions and audit logs have been very invaluable and convenient Cons Zoho CRM delivers impeccable customization possibilities, ease of use, excellent battalion of customer support and a reliable and functional feature range. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) At some point we stopped receiving constant updates. Without this software updates, the system started to lag. Review Source Dr. Brijendra C. Founder Human Resources Used the software for: 6-12 months ### "Your go to CRM - Zoho CRM" January 3, 2025 5.0 Amazing and my go to CRM , easy to setup and easy to onboard team. Pros Ease to use interface and features that were requested such as auto email reminders are live savers Cons AI tools are still missing, like how to generate emails to write to customers. Switched from [Close](https://www.capterra.com/p/132667/Close-io/) Features needed were not present , thou they were on roadmap, we immediately needed them Review Source LF Lana F. Electrical Engineer Civil Engineering Used the software for: 1-2 years ### "It's been so wondrous with lead tracking and distribution." December 9, 2024 5.0 Superb and marvelous integration to slack for efficient collaboration. Does incredibly with lead tracking and distribution. Pros User friendly making is easy to navigate. Slack integration for remote collaboration. Cons Great CRM for boosting sales and got no complaints. Review Source DM Diana M. Serial Entrepreneur Marketing and Advertising Used the software for: 2+ years ### "ZOHO is one of the best for Business" October 8, 2024 5.0 My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years. Pros Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis. Cons There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams. Review Source TG Tanny G. Director Of Operations Human Resources Used the software for: 1-2 years ### "Zoho CRM Review" October 15, 2024 5.0 My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the job done without a lot of fuss. Sure, there are a few areas for improvement, but for the price and functionality, it’s hard to beat. If you’re looking for a CRM that doesn’t overwhelm you but still delivers on features, Zoho is definitely worth considering! Pros One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options. I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution. Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups. love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time! Cons I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights. Review Source SB Scott B. President Marketing and Advertising Used the software for: 2+ years ### "An integral part of my business" November 20, 2024 5.0 One of my favorite things is the reporting and analytics. The insights we get are super helpful for making better decisions, and I feel like we’re always one step ahead of the game. The mobile app is also a huge plus—I can keep up with everything on the go, which is a lifesaver. Pros I've been using Zoho CRM for a while now, and I have to say, it's been a game changer for my business. The interface is super easy to navigate, and I love how customizable everything is. It’s really easy to set up the system the way I need it, and that’s made a huge difference in how my team manages leads and tracks sales. Cons Nothing to report as a negative as it is very user friendly. Review Source AA Andrew A. Sales Manager Information Technology and Services Used the software for: 6-12 months ### "User friendly, feature rich and affordable pricing!" March 8, 2025 5.0 Impressive performance, highly recommended especially for small and medium enterprises. Pros User friendly interfaces, quick learning, easily customizable and integrates seamlessly with Zoho ecosystem. Cons Some integrations require third oarty tools like Zapier Review Source DO David O. Media Marketer Broadcast Media Used the software for: 2+ years ### "A fantastic CRM for growing teams" December 1, 2024 5.0 Pros I like it’s user friendly design and flexible customization options that have simplified our workflow. Also it is great with task management. Cons It is a unique software that is worth exploring, nothing to dislike. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 6-12 months ### "Easy to use and affordable solution software for businessess globally" November 30, 2024 5.0 I am using this Software since last 1 year and we are also renewing for the next year as well because all our work is not automated just because of Zoho crm right from Marketing automation activities assigning leads to salespeople and in depth dashboard separately for sales and marketing teams with AI based insights as well. Pros I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution price is also moderatte one not too low and not too high and customer support is also good. Cons User experience on mobile app can be better and they can reduce the pricing for the each add on feature Review Source SZ Sara Z. Executive Assistant Law Practice Used the software for: 1-2 years ### "Great for productivity" November 1, 2024 5.0 Great experience overall, has boosted productivity tremendously within the team Pros Being able to essentially automate anything and customize it to our liking Cons Updates take a very long time, some features have been requested for years and still not available. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Previous CRM was very outdated, no new updates/features. Loading took a very long time, and it crashed daily. There were long periods where we couldn't even use it. We had to switch Review Source KT Kelly T. Owner Insurance Used the software for: 1-2 years ### "Testing different CRM's" November 25, 2024 4.0 I like all of the features available I am just trying to figure out what all I need and how to use it. Pros All the features available. There are so many. Cons It is overwhelming with all the features and I am waiting to speak to someone so I can figure out which version I need. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM I am still trying to decide which CRM to use for my agency Review Source Max P. Sales Director of Channel Facilities Services Used the software for: I used a free trial ### "Without implementation by SMF360 its like a bike without gas " January 3, 2025 5.0 Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless. Their step-by-step implementation ensured the system was set up efficiently without disrupting day-to-day operations. Pros User-Friendly Interface: Easy to navigate, with an intuitive design suitable for both beginners and experienced users. SMF360 knows best Cons Performance Issues: Occasional lag or system downtime, particularly with large datasets or during peak usage. Review Source VR Verified Reviewer Owner Broadcast Media Used the software for: 2+ years ### "One Stop Shop with complex UI" September 14, 2024 5.0 Pros I like that Zoho CRM is an all encompassing CRM ssoftware. I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields. Cons The UI and onboarding is very difficult. And so is the customer support. It seems complex For a new user Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better pricing and there are many different software that the suite offers Review Source GB Garimella B. Operations manager Capital Markets Used the software for: 6-12 months ### "Best Resource Tool Zoho CRM " August 21, 2024 5.0 The automation tools in Zoho CRM save us so much time by automating repetitive tasks and allowing us to focus on more strategic work." Pros I love how intuitively and easy to navigate Zoho CRM is. Even team members who aren’t tech-savvy can pick it up quickly." Cons Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business." Review Source CB Cynthia B. Client Care Representative Professional Training & Coaching Used the software for: 1-2 years ### "It's a no-go for me" January 4, 2025 2.0 If you absolutely can't use another CRM, then go with this, I guess, but be aware that it will be a very long process to learn to use it. Pros I have nothing to share, I genuinely dislike everything about this CRM. The abundance of things overwhelm a first time user. Cons Organization, ease of use in general and the incredible abundance of functions that offers that are just there... It seems the sky is the limit but the most basic stuff it does wrong. You want a simple template that shows all relevant information for a client without fishing every corner of the screen for it or going away of the initial page to get all the relevant data. Seriously don't recommend. Review Source OP Orla P. Head of Sales Telecommunications Used the software for: 2+ years ### "Flexible and Powerful CRM with Room for Smoother Usability" October 31, 2024 3.0 Zoho CRM offers a comprehensive and flexible platform with powerful customization options. However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience. Pros It's easy to customize and quite affordable. Their integrations are quite good also Cons Their customer support isn't always great and is limited and takes some time to learn Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It was more affordable than the other tools out there Review Source JM Joao M. Spinning Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Why struggle with clients relationships and you can use Zoho CRM." September 6, 2024 5.0 Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions. Pros Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships. Cons No cons experienced from Zoho CRM. Our usage experience has been very smooth. Review Source VE Victoria E. Legal Associate Law Practice Used the software for: 2+ years ### "Build customer service with Zoho CRM" October 29, 2024 5.0 It stands out to be a great solution for customer relationship management. Pros I like how Zoho CRM has enhanced us with real time engagement with our customers across multiple channels. Cons I am delighted with it hence I don’t have any dislike towards it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.