# Page 6 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 126-150 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PKR PANDI KRISHNA R. TECHNICAL SUPPORT Financial Services Used the software for: 1-2 years ### "A Positive Experience with Zoho CRM" September 28, 2024 5.0 Overall, Zoho CRM is a powerful tool that can significantly enhance customer relationship management when properly implemented and utilized. Pros its versatility and user-friendly interface. It offers a comprehensive suite of features, including customizable dashboards, automation tools, and robust reporting capabilities, which make it easy to manage customer relationships effectively. Cons One of the challenges with Zoho CRM is its complexity for new users. While it offers a wealth of features, the learning curve can be steep, especially for those unfamiliar with CRM systems. Review Source AG AJ G. Business Development Manager Computer Software Used the software for: 1-2 years ### "Honest review Zoho CRM" November 5, 2024 5.0 I think Zoho CRM provides a great value. I find it easier to use than SalesForce, but powerful enough to do everything I need it to. Pros Zoho CRM integrates across the Zoho product line. Helpdesk, campaigns, crm all talking and working together! Great for streamlining. Cons Sometimes Zoho CRM can feel a bit clunky. I've noticed the system can be slow occasionally. Review Source NP Narender P. Pre-sales consultant Real Estate Used the software for: 6-12 months ### "Excellent for customer service " November 27, 2024 5.0 Overall my experience till date is excellent and easy of use and navigation. Pros As a pre-sales consultant its easy for my find the my leads option and day today task. Cons All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds until we put manually Review Source CL Charles L. Account Executive Retail Used the software for: 6-12 months ### "Zoho Strategic Partner For Our CRM" November 13, 2024 5.0 Still learning details, but seems to be robust in nature. Pros Very detail oriented and somewhat easy to navigate. Cons All information is convoluted and spread out in different account levels. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Changed companies and started using ZOHO. Review Source DG David G. Head of Commercial Growth and Partnerships Marketing and Advertising Used the software for: Less than 6 months ### "A great start up CRM" November 18, 2024 4.0 The tool helps you store and streamline sales material and taks. Generally a good overall experience of using this platform in comparison to major market alternatives with heavy license fees Pros A leading choice in the customer relationship management sector, particularly for small to mid-sized businesses. Known for offering a comprehensive set of features at competitive prices, this CRM delivers enterprise-level capabilities while maintaining accessibility for businesses with smaller budgets. Cons While Zoho CRM’s extensive features are a strength, they can be seen as a drawback for businesses that only need basic CRM functionality. The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Old version of Msoft Dynamics which has limited customisation, integration capabilities and scheduling Review Source AS Alisha S. Project manager Research Used the software for: 6-12 months ### "Good but a lot going on" May 12, 2025 5.0 I liked it overall. It was confusing at time but for what we used it, it was good! Pros It had a lot of great options and you can do so much with one software. Liked it overall! Cons While the software has a tonne of great features, its a little difficult to navigate through them and find exactly what you’re looking for Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 2+ years ### "A great option for your CRM" October 11, 2024 5.0 We have used Zoho CRM for a few years now and it has been integral in running our business. Pros Zoho is a fantastic platform to meet your CRM needs. It is very user friendly and was easy to customize to our preference for workflows and modules. Cons I would like to see more external applications added to their marketplace for integrations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM We found that Zoho was a better value for the cost. Review Source VP Victoria P. Administrator Real Estate Used the software for: 1-2 years ### "Zoho, not just any CRM" October 21, 2024 5.0 Zoho managed my data and made my whole organisation manageable, data when needed at my fingertips. Pros Zoho is easy to use, its easy to customise and to find your way around the data even if you do not have a lot of knowledge with CRM's. Cons What's not to like? Its hard to find bad points with software this good! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Zoho CRM Zoho has a nicer looking interface which made it more appealing to use. Review Source GK Gaurav K. Director Information Services Used the software for: I used a free trial ### "ZOHO all in one crm" July 21, 2025 4.0 i tried and found it ok to use for my needs and going to try it again. Last time i left coz find the costing bit high as with each new module I was to upgrade the plan. Pros multiple integrations for almost everything. calender, mail, crm, marketing, bookigs and lots more including invoice and fianance. Cons support and ease of use. No one to one session available and this is where most of the sme fails. It will be better if they ahve one to one support in inital set up. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) wanted to explore something like lead management and markeitng and data management where is it better and ease of use Review Source RV Ravi V. Director Architecture & Planning Used the software for: 1-2 years ### "User Friendly" February 22, 2025 5.0 Pros Amazing CRM Software for Social Media, Thanks! Cons Difficulty to understand sometimes!. Or else its good Review Source VR Verified Reviewer Senior Software Developer Information Technology and Services Used the software for: 1-2 years ### "Affordable and Feature-Packed Solution " November 22, 2024 5.0 My experience with Zoho is quite wonderful till now. I am using it in my current project. It gives a lot of tools to manage a project better. Pros Zoho provides a lot of tools like CRM, Project management and more. It makes a project development easy for a team. It is a cost effective solution for users compare to compitors. Cons I didn't have any cons for Zoho right now. Review Source PG Praveen G. Assistant manager Shipbuilding Used the software for: 2+ years ### "Zoho CRM review " November 15, 2024 5.0 Pros Zoho CRM offers competitive pricing and a free plan for small businesses or startups. Cons While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable Review Source Asante M. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Small Business Tool" October 7, 2024 5.0 It's been great and has also helped me feel more comfortable with this type of software in general. The UI/UX is clearly built for small business owners, and it's been really great utilizing the multitude of features that the ecosystem provides. Pros Zoho enables us to scale our business efficiently with an all in one integrated platform. This makes it easy for us as business owners to create training modules for our teams as we're growing, something that can be a huge pain and consumption of time when using a ton of different solutions. Zoho has been great for us. Cons As a non-techy person myself, there are always difficulties learning new software, and for us it was the Zoho CRM that we launched with. But many online tutorials are available that made this easier. Review Source SB Stephen B. CEO Financial Services Used the software for: 6-12 months ### "good CRM for the price" October 2, 2024 3.0 Its ok, not great - working with many clients and tagging the with many prospects is not easy. Having emails that I send from outlook show up in Zoho was not easy to set up Pros priced right - allows mobile access - sends emails and logs emails Cons customization is not easy - takes time and some tags and filters are difficult to change Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I found it to be cheaper then sales force - Review Source KV Kibamba V. Radio Presenter Broadcast Media Used the software for: 1-2 years ### "My day to day usage with Zoho CRM" November 21, 2024 5.0 Pros I like it’s intuitive interface that has helped us to manage leads, sales and contacts processes efficiently. Also it’s customer support is the best. Cons Personally I didn’t find any downside, it’s simply the best. Review Source AK Ashfak K. Senior executive Accounting Used the software for: 2+ years ### "Zoho CRM review " October 23, 2024 5.0 Pros Zoho CRM stands out for its user-friendly interface and extensive customization options. I also appreciate its integration capabilities with other Zoho apps and third-party services Cons One of the drawbacks of Zoho CRM can be its complexity, especially for new users who may find the array of features overwhelming. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 2+ years ### "Zoho crm review" November 7, 2024 5.0 Pros Zoho’s flexibility allows teams to tailor the CRM to fit their sales process, with customizable modules, fields, and workflows. Cons some advanced features and integrations require higher-tier plans, which can increase the cost. Review Source KM Katrina M. Clinical Certified Medical Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Zoho makes a difference" November 14, 2024 3.0 It was a good experience unitl the issues started and had to keep being addressed. Overall I would still say it is a great crm system if they can fix the bug and keep things going. Pros I enjoyed it at first because it was simple to use. It was also very easy to train others to use. Cons After a few weeks of using Zoho it began to freeze and have connection issues. It made it difficult to use because everyday it had to be restarted and check for issues. Review Source HL Harsh L. Software Developer Computer Software Used the software for: Less than 6 months ### "Navigate Sales through the best Zoho CRM " February 9, 2025 5.0 Overall, Zoho CRM gives a robust and customizable solution for managing customer relationships, with great automation features. Pros Zoho CRM is a powerful automation tool, making it easy to streamline sales processes. It also helps in improving decision-making, through best interface and comprehensive analytics. I also appreciate its integration with other Zoho apps, creating a unified experience. Cons Its highly customization option can make new users a little uncomfortable, otherwise, it is the best CRM to use and navigate sales. Review Source KK Krishna K. Admin Restaurants Used the software for: Less than 6 months ### "Valuefor Money" September 3, 2025 5.0 Pros Value for Money. Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability. Cons Nothing as such for now , i am using for it from sometime only so. Do not have any such feedbackscurrently, willlet u know if i have such comments. Review Source NC Nicole C. Head of business development Computer Software Used the software for: 6-12 months ### "Ottima soluzione per la gestione lead prospect e clienti " November 29, 2024 4.0 Nel complesso direi veramente positiva. Ha risolto molte problematiche per la gestione dei nostri contatti. Pros La semplicità di aggiunta contatti/aziende. Molto intuitiva e semplice. L’interfaccia utente è molto intuitiva. Cons Nulla in particolare. Forse la formazione iniziale è necessaria per prendere un po’ la mano ma dopodiché è intuitivo. Review Source PV Philip V. Leiter Service Information Technology and Services Used the software for: Less than 6 months ### "Starkes CRM" December 2, 2024 5.0 Zoho macht das Leben einfacher. In der kostenlosen Version wenig anpassbar, aber das ist schlussendlich der Preis, den man stattdessen bezahlen muss. Für uns funktioniert es dennoch sehr gut. Pros Die Übersichtlichkeit ist super. Die Verzahnung der einzelnen Stammdaten und Auftragsdaten ist hervorragend gelöst und spart Klicks. Cons Die Begrenzung der anzulegenden Datensätze ist in unserem Fall zu wenig. Dies "zwingt" einen über kurz oder lang in die Bezahlversion. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Funktionen, die uns interssierten, waren einfach abbildbar Leichte Übersichtlichkeit Kostenfreie Variante Review Source EK Elizabeth K. sales representative Business Supplies and Equipment Used the software for: Less than 6 months ### "Lead management and contact" November 27, 2024 5.0 5-star rank software helps in customer support operations its affordable and customizes options Pros I run a small e-commerce business and have been using Zoho CRM to manage customer interactions and streamline sales processes. The lead management feature is intuitive and has helped us track potential clients effectively and the interface is clean and user-friendly. Cons it took some time to get used to the advanced automation features. Review Source LE Lily E. Sales Manager Environmental Services Used the software for: 1-2 years ### "Streamlined Access and Tracking: A Solid CRM Experience" November 1, 2024 5.0 My overall experience was good in all aspects that the app offers Pros I like the easy access to a database with specific notes for client prospecting, as well as the ability to track activities, both for progress in closing sales and for existing customers Cons Accessing contacts by point of contact sometimes seemed confusing to me Review Source Amr R. Sales Manager Financial Services Used the software for: I used a free trial ### "Not bad experience" January 9, 2025 3.0 Pros alot of options, flexible customization. Cons user interface, complicated procedures in customaization Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM cheaper with same options in other crms i checked Review Source Talk to a Capterra advisor for free and get results within 15 minutes.