# Page 65 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 65 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 65 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1601-1625 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nichol S. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "I do not reccomend this product." September 24, 2021 3.0 Pros I don't have anything nice to say about this product. Cons This product does not make appointment setting easy to get to the next call. There are way too many steps for something that should be just a couple of clicks. Review Source GR GOMATHI R. CFO Retail Used the software for: 1-2 years ### "Zoho CRM amazing value for money" September 22, 2020 5.0 Great. High ROI Pros Pleasant User interface, Easy to set up, Powerful automation features Cons Training content can be improved by having rich content like Salesforce Trailhead Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Value for money in terms of price versus features Review Source Richard D. Business Development Manager Education Management Used the software for: ### "New in to ZoHo" November 8, 2016 4.0 New in to ZoHo I had some problems to sort out the connection structures, between the different types like Leads, Contacts etc. Would have helped if I read some info or watched some instructions before diving head in. I like the system. Feels modern. I love the looks of it. Lots of air and white. Not always the restrictions in the layout though. Pros The looks. Lots of air and white. Perfect. Unstressful environment! Soft. Almost to slow in the reaction when you save etc, but just almost. Just nice! Cons Not always logical to me why (if you for instance make a mistake), if you turn a Lead into Account, you can't undo. Also I can't find the exact same fields for different types. At least not yet. Restrictions in the layouts (some fields I would like not to see, which I have to see) do not apply with the awesome clear looking layout. Review Source VR Verified Reviewer Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "flexible, ready to use" August 31, 2023 5.0 Pros Zoho is a really really flexible app. You can easily adapt your processes to the Zoho. You can easily establish with the unrelated people in the organization. They can start to use it immediately. Therefore, it enhance the company know-how. I couldn't write down all of the strong properties of the ZOHO, but honestly it is the best. Cons I think there is no bad property about zoho, but if I have to say something, this application could provide more property within the system. It is too lean. But it is also a strong side of this application. Review Source RW Randy W. Co-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "What's there not to like?" September 15, 2022 5.0 Great, can't complain as their features are free and meets our current needs. Should that increase then we'll need to upgrade to a paid version. Pros They have free version up to enterprise. The free version suits most small businesses needs. Cons Nothing as the free version meets our needs and more. Review Source Eugene M. Founder/Owner Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM review by Eugene Mackey" December 15, 2020 5.0 My overall experience has been good. I think it’s easier to use than HubSpot’s CRM. Pros This is a very easy to use CRM and perfect for people looking to try one or start small and scale up. Cons In my opinion the lead management could be better. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM" October 25, 2021 5.0 Pros Intuitive UI makes it easy to use for all employees. Cons I really have no complaints about how this works. Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: 1-2 years ### "Fully functional highly featured CRM at a much more sensible price than the incumbents." May 15, 2018 5.0 Streamlining, business process automation, sales and marketing uplift, integration. Pros The features in this CRM are amongst the best in the class yet the price is so sensible that small businesses can afford to use it. It integrates nicely into the wider Zoho range of products and helps automate many areas of the business in addition to sales and marketing. Cons To get the most from Zoho CRM you probably need to work with an implementation partner as the software is vast. Review Source VR Verified Reviewer Chief Product Officer Used the software for: 1-2 years ### "We've tried many, this was the best" January 12, 2018 5.0 Zoho has been the one solution that worked for us in price and functionality. Pros It is so hard to find a decent CRM that does what you want without over complicating things and staying inside a decent price. Zoho was able to do that for us after we tried nearly everything else available in our price range. I wish we had tried Zoho early on. Cons The mobile app could be improved for better data manipulation, but I haven't had too much that I've felt could be improved. Review Source Matt P. President Internet Used the software for: 1-2 years ### "It's cheap, so..." February 9, 2021 2.0 It's better than spreadsheets, and it's cheap. So it does what it needs to do, but it's not top tier in any way Pros The cost. You get a very powerful tool for a small expense. Zoho is perfect for new companies that aren't ready for Hubspot or SFDC, but still need to capture and track contact data until they are ready for a real CRM Cons It's a glorified GUI for a database. It's not pretty, intuitive, or easy to use. Ironically, it doesn't integrate well with other Zoho products Review Source Tyler H. Revenue Management Analyst Hospitality Used the software for: 2+ years ### "Search functionality needs work" February 12, 2019 3.0 Really and uninspired software that could be alot more. Pros Simple basic interface, maybe too simple. Fast to load and access. Cons The search functionality is not very robust and you must know the exact title of something or it will never find it. Saving is also difficult while it should autosave while you work. Review Source SK Sarah K. Owner Consumer Services Used the software for: 2+ years ### "You get what you pay for " March 28, 2024 3.0 Free but you get what you pay for. No customer service and run into a lot of issues with integration with other products its supposed to work with even other Zoho products that are paid for. Pros Free version. Ease to manually add a contact. Cons No customer service. Transferring data in csv format. Integrates badly with Zoho forms, gmail, google calendar and mail chimp. Reason for choosing Zoho CRM Free and thought the data transfer would be easy Review Source Amanda S. Marketing, VP Computer Software Used the software for: 1-2 years ### "Easy to use, easy to customise, does what we need" November 12, 2018 5.0 Pros Zoho is very easy and quick to customise and generally easy to use - very easy to handle multiple currencies too which has been an issue in the past for me with other CRM systems, easy to define reports and new dashboards - I also use the Outlook Plugin which is great for adding email history etc and also use the mobile app and zoho leads capture for scanning business cards at events etc Cons Not had any real issues with it to be honest as yet Review Source Marc M. Owner/President Individual & Family Services Used the software for: 1-2 years ### "Zoho CRM, once setup, is a very powerful and flexible CRM platform" April 5, 2018 4.0 I gained the ability to more easily track the sales process and follow up after the sale Pros I like that this software is Extremely configurable and flexible. It has the ability to conform to the needs of business and work like we work. It's robust dashboard is definitely one of the highlights. Cons This software, while powerful and configurable is, at some times, difficult to navigate and setup. They do have a very expansive help system which I made use of extensively. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Zoho Mail is our business email" November 18, 2019 5.0 We use zoho mail as our company email and are quite happy with it. Pros Zoho mail is our company email and has all the functions you need to maintain professional company image. Cons Does not appear to have option to create folders to help organize and archive email messages. Would be great if they had chat support. Review Source RB Robin B. Owner/ Teacher Music Used the software for: 2+ years ### "Integral part of my business for 10+ years" August 17, 2020 5.0 I like the CRM program specifically that it easily integrates with other programs such as Mail Chimp. I can easily access client info Pros I’ve been using Zoho for over 10 years for my Music Studio management. I send out invoices, accept payments, send reminders, attach documents and so much more! I utilize the tax receipt logging program as well as keep up with my mileage through the Mobil app. I’ve also reviewed several programs specific to my industry, but have maintained my business with Zoho as they offer more features. Cons Not much. Only thing I can say is I consistently input the country (USA) incorrectly when logging in a new client. I think I’m the drop down it’s U.S.A and if you don’t put it correctly it gets kicked out. Alternatives considered [My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/) Reason for choosing Zoho CRM Cost was better and Zoho has more options that fit my business needs Review Source VR Verified Reviewer IT Architect Telecommunications Used the software for: 6-12 months ### "Great tool for customer followup" August 22, 2019 5.0 Customer followup and lead conversion. Pros 1\. Lots of integrations including sms which makes easy to communicate with customers, in multiple channels. 2. Zoho CRM API gives privilege to update or create new entries directly from our company website and backend panel. 3. Automatic workflow rules are the most helpful, which can trigger communication to customers at specific intervals with lots of filtering options. 4. We are able to manage whole business running from one central platform. 5. Lots of customization options are available. Cons Few areas like workflow rules are little difficult to configure. Review Source Pratik P. Founder Used the software for: 2+ years ### "Zoho is just a gamechanger" April 4, 2018 5.0 Pros It has every feature a CRM needs to have, I mean, I am really impressed by what the folks at Zoho are doing! Cons I don't think there is a con however, They should make it a bit more easily for begginers without any knowledge on developing websie and integration zohosite to integrate it easily. Review Source NE Nancy E. Business Manager Computer Software Used the software for: 2+ years ### "Zoho CRM Review" August 15, 2018 4.0 The integration with our Project Management System is definitely a time saver. The ability to change the status in a work order helps everyone internally see where the project is, as far as progress. The work order can easily be sent to billing so there is no lapse in invoicing the client. Pros The ease of converting a quote to a work order. The different statuses available in the work order. The email notifications sent when I change the owner on a work order. It also integrates with our PMS so when I receive the deposit on a work order, it enters the project into our PMS. Cons When setting up a work order, you have to enter a new product unless it's worded exactly as the previous product that has been used and has the same hourly rate. Review Source VR Verified Reviewer Sales and Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Helpful, effective tools for social media manager" March 11, 2023 4.0 Zoho CRM is a good, effective, and helpful tool for a Marketing, Sales, and Social Media Manager like me. especially the mobile app where you can navigate offline Pros it has a free plan, it's easy to use and has a mobile app Cons limited custom fields, AI features are available only on paid plans Review Source RS Roberto S. Owner Retail Used the software for: 2+ years ### "I’ve never gotten paid faster before using ZOHO. " October 12, 2021 5.0 Been using it for years and for the most part I couldn’t run my company without it. Pros Sending out invoices on the spot by email at the moment of the service being performed allows me to get paid quicker and saves a ton on postage. Cons The only detriment would be the few times there is a mixup with the App Store charging me and not having ZOHO show the credit that in turn brings my account to a free account that I can not then send new invoices until issue is settled. Review Source hugo V. Gerente Logistics and Supply Chain Used the software for: I used a free trial ### "Zoho CRM para optimizar tus ventas " April 22, 2023 4.0 Pros Interesante para tareas como la gestión de contactos y ventas, seguimiento de correos electrónicos y tareas, y personalización de campos y diseños de formularios Cons Lo que menos me ha gustado es que la versión gratuita tiene varias limitaciones en términos de número de usuarios y almacenamiento de datos. Review Source Biswajit M. CAE Aviation & Aerospace Used the software for: Less than 6 months ### "Zoho CRM is capable and is a whole package..in low price" August 27, 2022 4.0 Pros Ability to put things in systematic way with less sophisticated designs.. Cons It sometimes crashes when system is low end Review Source VR Verified Reviewer Marketing Associate Retail Used the software for: 1-2 years ### "Zoho CRM Review" September 5, 2019 5.0 If you are just starting out and want to learn what's entailed in database/email marketing, Zoho is the way to go! Pros Great for new companies looking to begin their database marketing efforts. No complaints as this was free to us and my team needed some sort of solution to get us going! Cons The email templates were old and the experience itself was not that great, but campaigns were able to be executed and at no cost at all, this was an overall win. Reason for choosing Zoho CRM It was free to use. Review Source VR Verified Reviewer Business Development Manager Used the software for: 1-2 years ### "What perfect CRM solution" June 26, 2018 5.0 great program at a very great pricing structure Pros I used this for over a year until my company changed internal processes and was forced to change. The service was stellar and product was very solid Cons I recall having issues with the setup of Microsoft Exchange and needing to change website code to allow this to work. Since that was outside of my department I had to wait until the changes were made. Not sure if that was on ZOHO or our internal people. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.