# Page 7 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 151-175 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Emily S. Marketing Manager Media Production Used the software for: 6-12 months ### "Comprehensive but expensive and time consuming" November 4, 2024 1.0 Meh - I know we wouldn't use it again but it was comprehensive. Pros The ability to integrate everything into one place from CRM to Doc management to social it was nice Cons UGH! They roll out changes to their platform and notify no one at all. Then things become unusable, non functional, or disconnected and that's not sensible. Review Source JRO Jon Ridge O. Associate Director Civil Engineering Used the software for: I used a free trial ### "Zoho CRM Trial for Initial testing" February 3, 2025 5.0 Very complicated first few tries but smooth once set up is done. Pros Very customizable and modules are complete for all needs. Cons A bit complex especially when first setting up. Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Could not generate quotes in bigin and workflows were much more limited. Review Source DG Derek G. Owner Accounting Used the software for: 6-12 months ### "Perfect for CRM" April 2, 2025 5.0 Zoho CRM is my main tool for my clients' management, and it’s very accessible Pros Simple to use with good UI that makes navigations easy and understandable Cons Workflow automation requires a learning curve for some user Review Source VT Vanessa T. Director Public Relations and Communications Used the software for: 1-2 years ### "Best CRM on the market" November 19, 2024 5.0 Pros Zoho CRM is one the easiest and best software I have used. Highly recommended! Cons Cost. For a small business / charity the monthly fee is a expensive. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho CRM is easier to use and create my own module. Review Source OA Okan A. Director Construction Used the software for: Less than 6 months ### "Dishonest People, wont honor the refund and dodge time passing tactis." October 31, 2024 1.0 Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to somewhere else as soon as times up. Pros marketplace has lots of integration options Cons too much tabs, unnessary steps, untrained support staff don't know much and always have to refer to somebody else. One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM only reason was easier sms integration with too many integrations available Review Source GC GODWILL C. Customer Care Representative Insurance Used the software for: 1-2 years ### "Zoho CRM Review" August 29, 2024 5.0 My overall experience with Zoho CRM was positive. The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency. I found it to be very customizable, which allowed me to tailor it to specific business needs. Pros What I liked most about Zoho CRM is its user-friendly interface and customizable features. The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient. I also appreciated the integration with various third-party apps, which streamlined processes and enhanced productivity. Cons What I liked least about Zoho CRM was the occasional complexity in setting up advanced customizations. While the platform is highly customizable, some features require a steep learning curve or technical knowledge to configure properly. Review Source MRUR MD RIAJ UDDIN R. Marketing Manager Higher Education Used the software for: 1-2 years ### "Not the Best, But Pretty Solid" October 20, 2024 4.0 It's a good tool but the user interface is a bit complicated. Pros Zoho is a comprehensive CRM platform that allows you to manage virtually everything in one place. You can integrate ads, landing pages, and lead forms to capture real-time data directly within the CRM. Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently. Cons 1\. Facebook ads lead form disconnected multiple times without any reason. 2. Lead doesn't show up in real-time, meaning it takes a couple of minutes or hours to show on the CRM. Review Source NL Nick L. Account Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Streamlining Team Efforts with Robust Lead Generation Tools" November 14, 2024 4.0 This has been a tremendous tool for organizing and generating leads. It has kept our team in lock step and avoided inadvertent double contact. Pros 1) Lead Organization - helps keep our time on task 2) Customizable Contact Tracking - easy to update and search 3) Customizable Account Tracking - from setup through launch Cons 1) Could add more / easier integrations to other software 2) I wish there was an increase in customizations for data integrity - relies heavily on the user 3) Would like to see an increase in analytics within Zoho CRM Review Source NG Neha G. Software engineer Retail Used the software for: 1-2 years ### "Ease of use" November 27, 2024 4.0 overall experience is good with the CRM. Pros Easy to use. I recommend it because i us Cons less features than others. over-security features Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Pretty decent" January 14, 2025 4.0 overall it was decent for the price compared to other options Pros I like the simplicity of the service and variety of tools Cons I least liked the customer service as there limited chat or call support Review Source HN Harish N. Analyst Computer & Network Security Used the software for: 6-12 months ### "Simple and Ready to use CRM !" January 28, 2025 5.0 It was a good experience setting up Zoho CRM. Pros Simple and ready to use CRM for small and medium scale industries. Cons Should Reduce Pricing a bit so that many small and medium scale industries would come into the bucket. Review Source RSR Rishi Singh R. External Consultant Defense & Space Used the software for: 6-12 months ### "Easy on clicks" April 26, 2025 5.0 Pros Zoho’ client management platform is something I’m extremely inclined to. It’s easy, manageable and quick on clicks. Cons The processing time could be brought down I believe but it still doesn’t affect the main functions of the software, so it’s pretty fine. Review Source Ankit G. Assistant manager MIS E-Learning Used the software for: 2+ years ### "Zoho review" August 31, 2024 4.0 It was good experience as lead management and nurturing was east Pros Filtering of leads and it is userfriendly product Cons It is not suitable for small business as bit costly Switched from [ExtraaEdge](https://www.capterra.com/p/184015/ExtraaEdge/) Zoho is much flexible and customizable as per need Review Source CA Christine A. Project Manager Construction Used the software for: 1-2 years ### "Gun blazing for it's successful leads." October 24, 2024 5.0 Great for manage customer contacts for campaigns. Terrific with lead management. Pros Exquisite for leads tracking and segmentation and distribution. Cons Fantastic for lead tracking and segmentation. Review Source MT Morton T. CEO Information Technology and Services Used the software for: 1-2 years ### "Happy with Zoho - My company perfomance increased" July 26, 2024 5.0 As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Pros The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Cons the packages are not that flexible, more especially for. us small compannies Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Zoho CRM As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Review Source SP Shubham P. Product Manager Real Estate Used the software for: 1-2 years ### "One stop CRM " December 28, 2024 4.0 Pros Being a one stop solution. We can easily manage all customer operations in one crm Cons Everything is good just UX can be improved a little bit Review Source AH Ava H. Senior Software Engineer Consumer Services Used the software for: 6-12 months ### "Affordable and Gets the Job Done" April 5, 2025 5.0 Great value for small teams looking for flexible CRM without breaking the bank. Pros Customizing pipelines is super easy—I created one for a side project and started tracking progress in no time. Cons The mobile app isn’t as smooth as the desktop version. Review Source GG George G. Sales and Marketing Specialist Hospital & Health Care Used the software for: 1-2 years ### "The best CRM I have used " September 14, 2024 5.0 Overall this platform has made it easy for us to manage our clients journey in a simple way from creating lead and managing end to end Pros Zoho CRM helps me manage my workflow,leads and clients journey efficiently.The customer support team is also very helpful and professional in responding to queries. Cons I like the fact that this tool is built in such a way that the user can navigate easily around it.No cons so far. Review Source VR Verified Reviewer Director of Marketing Operation Information Technology and Services Used the software for: Less than 6 months ### "One of best CRM for Small Businesses" November 24, 2024 5.0 Pros I like lead management process and workflow automation Cons doesn't have the two-way messaging option yet Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Clay](https://www.capterra.com/p/237944/Clay/) Reason for choosing Zoho CRM ZOHO has alot feature and in compare its quite cost effective Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Because Hubspot cost per contact basis which is huge Review Source SP Shania P. Assistant Finance Manager Accounting Used the software for: 1-2 years ### "Fantastic must have CRM tool" December 10, 2024 5.0 Pros Zoho CRM is an excellent and lucid customer relations manager tool. Cons Zoho CRM has nothing to be anxious about. Review Source amit S. Team Lead Program Development Used the software for: 6-12 months ### "Reliable Business Email" November 9, 2024 5.0 It is a reliable option for businesses looking for a professional email solution without much hassle. Pros I set it up for our small business, and it was easy to manage multiple accounts. It kept our work emails separate and more secure than regular email providers. Cons The mobile app is sometimes slow to sync new emails. Review Source TN Tina N. Graphic Designer Marketing and Advertising Used the software for: 2+ years ### "Great service with Zoho CRM" September 28, 2024 5.0 Pros It is possible to engage with customers across multiple channels effectively. Cons I’m delighted with Zoho CRM, thus i got nothing to dislike. Review Source Hemant A. Data Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises" August 7, 2024 4.0 Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns. Pros Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity. Cons So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses. Review Source SK Shadrack K. Frontend Engineer Information Technology and Services Used the software for: 2+ years ### "Zoho CRM has really transformed the way we manage our customer relationship " August 14, 2024 5.0 Pros I like the robustness and how Zoho CRM is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used . Cons The performance of this system is sometimes not the best, usually during large data set or pack usage. Review Source AMM Asan Mohammed M. STRUCTURE DESIGN Architecture & Planning Used the software for: Less than 6 months ### "Evergreen zoho" December 10, 2024 5.0 Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and marketing campaigns results Pros Zoho CRM protects data with encryption, audit logs, IP restrictions, and two-factor authentication,mobile edition allows sales teams to access customer data and stay connected with client,offers 24/7 support from team skilled person,integrates with over 500 online tools, including Google Workspace, Microsoft 365, Slack, and Shopify. Cons Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as: A maximum of 1,000 datasets in a workspace A maximum of 500 rules per dataset A maximum of 1,000 ruleset templates in a workspace A maximum character limit of 100 for entity names Review Source Talk to a Capterra advisor for free and get results within 15 minutes.