Smarp

Smarp


4.5 / 5
11 reviews

Who Uses This Software?

Smarp is an employee communication solution tailored for enterprise use. Ideally suited for companies with 1000+ people, Smarp has a proven track record of delivering results and return on investment.


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smarp
  • www.smarp.com/
  • Founded 2011
  • Finland

About Smarp

Smarp is an enterprise ready communications platform that connects employees to the content they need to be successful in their work, while empowering them to act as brand ambassadors for their employers. It allows employees to stay up to date with their company and industry by making it easy to discover, share and measure the impact of great content. The Smarp mobile app makes sure employees are always well informed and up to date, regardless of whether they work in an office or are on the go.


Smarp Features

  • Blogs
  • Chat/Messaging
  • Email Management
  • Employee Directory
  • Event Calendar
  • Newsletter Management
  • Photo Gallery
  • Social Sharing
  • Survey Management
  • Telephony
  • Activity / News Feed
  • Audio / Video Conferencing
  • Blogs
  • Chat / Messaging
  • Employee Directory
  • Event Calendar
  • File Sharing
  • Knowledge Management
  • Newsletter Management
  • Surveys & Feedback

Smarp Reviews Recently Reviewed!


Great software, but wish it wasn't so expensive

Jul 14, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Out of all the platforms that I evaluated, Smarp definitely had the best UI and UX (similar to LinkedIn) with a lot of valuable features. It also includes a ton of data and analytics.

Cons: There is no LinkedIn API so we can't tag companies or people in the posts. We wish they had more features such as the ability to list prizes outside of allowing people to claim them because we award prizes sometimes based on most engagement, etc. and not points. Customer service is often slow and takes more than 24 hours to get back to us. We also wish we could allow employees to like comments. Also, we've tried to make the integration with Slack work but it never does and that's disappointing because it was one of the main reasons we chose Smarp. Lastly, the pricing is insanely high. We want our whole company to use the platform but the pricing makes it almost impossible.

Overall: Getting Smarp launched was a long process because we were still trying to learn the platform ourselves. We've definitely needed a lot of guidance around the prizes and what points to tag to them, etc. and we've had issues with missing features. All that said, overall, our team loves it. Even our C-Suite executives are obsessed with it. We wish we had more resources to help manage it beyond 1-2 people.

Vendor Response

by Smarp on July 18, 2019

Hi Tammy,

Thanks for the feedback. Happy to hear that SpotX is enjoying using the tool despite some small hiccups!

I jumped on a call with the SpotX team yesterday to go through the issues you have been experiencing with Smarp and Slack. We are taking measures to fix this as we speak.

Best,
Aleksander Cardwell
Product Marketing Manager, Smarp

Capterra loader

INNAX has become more social thanks to Smarp

Jul 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. It's very easy for other employee's to adopt the platform if they've used any kind of social media. There is little to no explanation needed for someone to get started. The platform makes sharing content with co-workers and social media easy without the hassle and commitment of time to find content. The only time they need to invest is the time to interact on the social media platforms itself.

Cons: That it's not possible to mention users or companies, its an API thing. All employee advocacyplatforms suffer from this.

And that the preview takes the content from the cookiewall, if there is one, instead of the newsarticle.

Overall: Certainly try it! It doesn't cost much compared to other services.

Customer Service is awesome.

Best solution ever for (large) companies

Jul 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extensive data analyzes and insights, user-friendly.

Cons: Not being able (yet) to upload and then share native video's through Smarp ;(

Overall: Smarp is a company that continuously develops and improves its software. The customer success teams do an excellent job, they are very involved with their customers in how business objectives can be achieved. Our suggestions on specific parts to improve the software are always taken into consideration and often lead to actual improvements or new available features. Even though there is quite a distance between the Netherlands and Finland: I have never experienced such a pleasant cooperation with a supplier. We are a very satisfied client!

Vendor Response

by Smarp on July 15, 2019

Hi Robine!

Thank you for the positive feedback. We're happy to have worked so closely with Dura Vermeer and look forward to our continued co-operation.

Best,
Aleksander Cardwell
Product Marketing Manager, Smarp

Terrific platform of engagement and amplification

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The platform is very easy to use and mobile. Great customer support too

Cons: Unable to attached multiple photos, nor videos (yet). Also the dues to API updates (especially LinkedIn), we need to reconnect which can be a bit frustrating.

Overall: Have been using Smarp since 2015 and the platform has really evolved over time. Great for sharing corporate and curated stories to amplify the messages. In the first 2 years, we have over 500% growth in our Corporate exposure on Social Media. The Smarp team takes feedback / comments seriously and is constantly evolving the platform.

Vendor Response

by Smarp on July 15, 2019

Hi Imran,

Thank you for the review! Glad to hear that you have been happy with the platform

We've enjoyed working with Wartsila over the years and look forward to serving you in the future as well.

Best,
Aleksander Cardwell
Product Marketing Manager, Smarp

A smart tool to increase the results of your marketing effort

Jul 12, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy engaging people with the competition tool

Cons: The Sharing can sometimes be a bit off brand because of low knowledge in social media.

Overall: With Smarp its easy to engage more people whitin your organisation. People sees your marketing efforts and uor marketing department has got more internal status.

Vendor Response

by Smarp on July 15, 2019

Hi Emma!

Thanks for the review. Glad to hear you are getting a lot out of Smarp both internally and externally!

We find that authentic messages from employees on social media provide the best results in terms of engagement. You can, however, add suggested share messages for employees to choose from when they are sharing your content.

Best,
Aleksander Cardwell
Product Marketing Manager, Smarp

Enhancing employee advocacy through social media

Jul 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smarp is very user-friendly, which is important because many of our consultants are novices when it comes to using social media to market and brand themselves. Onboarding is very easy. And the price point is good for organizations taking their first dive into employee advocacy.

Cons: There aren't a lot of bells-and-whistles, making for a somewhat boring user-experience for advanced social media users.

Great Social Media Engagement Platform for Employees

May 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, small learning curve. Great high-level reporting and analytics features and "Resources" where users can read industry content from a number of collected publications.

Cons: Lack of live chat for customer assistance can be challenging at times.

Often times Smarp (and other platforms) functionality is limited due to API restrictions placed by the various social networks such as LinkedIn.

Great way to increase website traffic and get more eyeballs on your content

May 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use. I was in charge of onboarding and training employees on this and found that people caught on quickly.

It's also been extremely helpful in getting our content to reach a wider audience and bring more people to our site. I was surprised to see how many employees participate on a daily basis.

Cons: -creates a "smarp" link with your content instead of leading right to your website (though there's an option to go to the source material)

-admins can't edit what users propose, only accept or decline

-you can't add multiple social messages per channel so a lot of the messaging is exactly the same

-scheduling only caters to your time zone

Overall: Our sales and marketing find it really useful and are highly engaged. Also a great way to promote content

I don't really use Smarp, please se my comments below.

Mar 09, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Good is that many of my colleagues seem to like it and they share news very eagerly. Even of language versions they don't know.

Cons: I prefer to publish the news myself and slightly change the message so that it's more personal. To see the exactly same message published many times looks to me too automated. I appreciate people adding their own flair to the message. And I definitely do not like that the app can, according to what the introductory text says: update my profile. Why's that?

Excellent platform, easy to use, the results speak for themselves

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User experience/ease of use - onboarding and training was a breeze because of this

Analytics - very comprehensive reporting

Leaderboard - ensures employees remain active and engaged

Cons: Sometimes content may not pull through and you have to add manually, but this is rare and doesn't actually take long to do.

This is the easiest way to get your teammates to engage in social media advocacy

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is super easy to log in and use right away. The interface is intuitive and akin to any other modern tech.

Cons: The points make it too gamified and people post just to post and be a leader, not because they care or want to publish the content.

Overall: Social media advocacy that was widely adopted by teammates.