Who Uses This Software?

Contact centers, enterprises, financial firms and communication service providers. We have customers spanning every industry and every size organization.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • OrecX
  • www.orecx.com/
  • Founded 2006
  • United States

About Oreka TR

Oreka TR (100% call recording) is 50% less expensive than competitors and literally installs in 30 min. Ideal for any size company (1 seat to thousands), record every call your staff makes or receives and store it for later replay to monitor service, solve disputes, maintain compliance, verify orders, etc. The software is based on an open source core and integrates with any 3rd party switch or application. Some of our biggest customers are IKEA, Allstate, Budget, GoDaddy, NTT, Teleperformance...


Oreka TR Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Oreka TR Reviews Recently Reviewed!


Very nice

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.

Cons: I only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.

Fairly easy system to use for capturing and playing back phone calls for our trade desk.

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Oreka provided an effective way to record our VoIP phone calls when we migrated to a hosted phone services. Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

Cons: The basic version's website interface isn't easy to customize. But the users were able to figure it out without much training. And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Overall: It provided a way to capture and retain phone calls on the new VoIP service we switched to.

Excellent quality compare against other call recording software like Telstrat's

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

Cons: The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Great, affordable solution for our VOIP call recording needs.

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Captures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

Cons: When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #. This makes looking up transferred calls more difficult.

Overall: 24/7 VOIP call recording

Orex, a great solution at a fair price

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search-ability of recorded calls. Does not require an appliance. Was able to use a basic PC to run the software.

Cons: have not found any shortcoming yet

Overall: Solution was easy to set up and is very intuitive to use. Finding calls is simple. This is a feature that seems to be lacking in many competing products.

Our customers love it!

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We resell Oreka TR to many of our customers, including WOWOW Communications. These businesses really like the customization options, the simplicity of implementation and utilization, the open API, and of course the price. Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come!

Great Call Recording Solution

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: OrecX's Oreka is one of the best call recording solutions we've used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you'll get the results you need. We highly recommend Oreka to our customers, and the people are great to work with!

Great product!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Oreka TR for many years and are very happy with the product. Call recording has to work 100% of the time and Oreka TR does. And it does not require a lot of administration. The setup is straightforward and once complete other than watching your disk space you can pretty much forget about it.
We operate a call center with upwards of 500 simultaneous calls and we record both the audio with Oreka TR and the Call Center Agent's screens with Oreka SC. We are planning on expanding to 1,000 simultaneous calls next year and we are confident Oreka TR will easily handle the volume.
The people at OrecX are great to work with. They will assist you with the setup and if you ever need support or customization they are there to help. They continue to enhance the product keeping up with new technology and new security and regulatory requirements.
And the price is very attractive.