Who Uses This Software?

Contact centers, enterprises, financial firms and communication service providers. We have customers spanning every industry and every size organization.


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • OrecX
  • www.orecx.com/
  • Founded 2006
  • United States

About Oreka TR

Oreka TR (100% call recording) is 50% less expensive than competitors and literally installs in 30 min. Ideal for any size company (1 seat to thousands), record every call your staff makes or receives and store it for later replay to monitor service, solve disputes, maintain compliance, verify orders, etc. The software is based on an open source core and integrates with any 3rd party switch or application. Some of our biggest customers are IKEA, Allstate, Budget, GoDaddy, NTT, Teleperformance...


Oreka TR Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Oreka TR Reviews Recently Reviewed!


I am technical so I am able to use it as needed but not to its fullest extent.

Feb 20, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It works well when it is configured properly. It is easy to find and play recordings from almost any browser.

Cons: In order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.

Overall: I would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now. I do see a change coming to a cloud PBX with recording capabilities included. It seems you guys could easily implement a cloud PBX solution with your technical know-how and include your recording features built in and compete with a lot of the cloud PBX providers for SMBs. I would also recommend making the software/interface easier to use and understand.

Overall, a great recording platform for hosted service providers.

Feb 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support. I've always found their team to be responsive to our needs.

Cons: The user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.

Overall: Once it's setup and working... you can depend on it.

When it works, it works

Apr 06, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.

Cons: If any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself

Overall: Records screen calls so that they can be played back and studied for many different purposes.

Excellent quality compare against other call recording software like Telstrat's

Feb 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far

Cons: The siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.

Great, affordable solution for our VOIP call recording needs.

Feb 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Captures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.

Cons: When an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #. This makes looking up transferred calls more difficult.

Overall: 24/7 VOIP call recording

Overall a great softaware for inbound and outbound Calls

Aug 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was always easy to use the software which required basic PC to run the software which Oreka Tr does.

Very Friendly and so far no data lost

the installation is very straight and once done then is works super smooth.

Cons: As per the observation, its a bit expensive for the small organization depending upon the need of the company and the web page could be even more worked out or can say eye catching.

Overall: As I worked in a call center also for me it worked properly and suggested for you also to use and admire

Fairly easy system to use for capturing and playing back phone calls for our trade desk.

Feb 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Oreka provided an effective way to record our VoIP phone calls when we migrated to a hosted phone services. Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.

Cons: The basic version's website interface isn't easy to customize. But the users were able to figure it out without much training. And getting the retention rules to work so older recordings was deleted took a little bit of effort.

Overall: It provided a way to capture and retain phone calls on the new VoIP service we switched to.

This is one of the perfect solution to record our VOIP inbound/outbound calls.

Mar 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool records our VOIP calls and saves the calls to our server.The support they provide to us is good. This tool is supportive to almost all browsers.Recordings are never missed and very easy to use.

Cons: I think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.

Overall: Our organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do. Client relationship also increased.

Orex, a great solution at a fair price

Jan 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Search-ability of recorded calls. Does not require an appliance. Was able to use a basic PC to run the software.

Cons: have not found any shortcoming yet

Overall: Solution was easy to set up and is very intuitive to use. Finding calls is simple. This is a feature that seems to be lacking in many competing products.

Great product!

Nov 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have been using Oreka TR for many years and are very happy with the product. Call recording has to work 100% of the time and Oreka TR does. And it does not require a lot of administration. The setup is straightforward and once complete other than watching your disk space you can pretty much forget about it.

We operate a call center with upwards of 500 simultaneous calls and we record both the audio with Oreka TR and the Call Center Agent's screens with Oreka SC. We are planning on expanding to 1,000 simultaneous calls next year and we are confident Oreka TR will easily handle the volume.

The people at OrecX are great to work with. They will assist you with the setup and if you ever need support or customization they are there to help. They continue to enhance the product keeping up with new technology and new security and regulatory requirements.

And the price is very attractive.

Very nice

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.

Cons: I only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.

Our customers love it!

Jan 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We resell Oreka TR to many of our customers, including WOWOW Communications. These businesses really like the customization options, the simplicity of implementation and utilization, the open API, and of course the price. Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come!

Great Call Recording Solution

Nov 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: OrecX's Oreka is one of the best call recording solutions we've used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you'll get the results you need. We highly recommend Oreka to our customers, and the people are great to work with!

Capterra loader

OrecX

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to record all your calls, save records, can listen them anywhere and anytime.

Cons: I think its user interface is little tricky. But with time this is the software you will definately love.