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Contact centers, enterprises, financial firms and communication service providers. We have customers spanning every industry and every size organization.

Product Details

Oreka TR (100% call recording) is 50% less expensive than competitors and literally installs in 30 min. Ideal for any size company (1 seat to thousands), record every call your staff makes or receives and store it for later replay to monitor service, solve disputes, maintain compliance, verify orders, etc. The software is based on an open source core and integrates with any 3rd party switch or application. Some of our biggest customers are IKEA, Allstate, Budget, GoDaddy, NTT, Teleperformance...

Contact Details

OrecX

http://www.orecx.com/

Founded in 2006

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

Oreka TR Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Oreka TR Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 14 of 14 reviews

Showing Most Helpful

Showing 14 of 14 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 20, 2018

“I am technical so I am able to use it as needed but not to its fullest extent. ”

OverallI would recommend the software because it does what we need (recording and basic search) and does it well, but there are a lot of features that would be nice to have that can be had at lower cost through a change to both our PBX and carrier, but it would require a lot of work for us to change and the pricing isn't far off so its not worth the change right now. I do see a change coming to a cloud PBX with recording capabilities included. It seems you guys could easily implement a cloud PBX solution with your technical know-how and include your recording features built in and compete with a lot of the cloud PBX providers for SMBs. I would also recommend making the software/interface easier to use and understand.
ProsIt works well when it is configured properly. It is easy to find and play recordings from almost any browser.
ConsIn order to take advantage of a lot of the capabilities I see possible the complexity is a roadblock. Unfortunately it is also expensive compared to services that include the capabilities that we need which is recording of calls and search.
Reviewer Source 
Source: Capterra
February 20, 2018
Mark W.
VP of Engineering
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 19, 2018

“Overall, a great recording platform for hosted service providers.”

OverallOnce it's setup and working... you can depend on it.
ProsThere are other options on the market for hosted call recording, that can do the same function; but, I think one of the things that sets OrecX apart from the rest is their support. I've always found their team to be responsive to our needs.
ConsThe user GUI is, as I heard a customer describe it, a little clunky. Once you learn how to navigate your way around, it works. A physical face-lift would be nice.
Reviewer Source 
Source: Capterra
February 19, 2018
Koon Fai L.
System engineer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2018

“Excellent quality compare against other call recording software like Telstrat's”

ProsEasy to setup, easy to uses, price friendly, have basic reports, existing customer satisfy and most important thing no recording lost so far
ConsThe siprec sip message and behavior a bit different compare against broadsoft reference, have potential customer claims the login page looks ugly and cheap during demo then tune down our service.
Reviewer Source 
Source: Capterra
February 12, 2018
Kyle H.
CFO
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 12, 2018

“Great, affordable solution for our VOIP call recording needs.”

Overall24/7 VOIP call recording
ProsCaptures all our VOIP inbound/outbound calls automatically and stores them directly on our server. An intranet portal allows us to lookup recordings by date, extension, external phone numbers, etc.
ConsWhen an inbound call is transferred to another in-house user, the call recording is not identified by the original # that called in; instead it gets with as the transferring extension #. This makes looking up transferred calls more difficult.
Reviewer Source 
Source: Capterra
February 12, 2018
Rahul B.
Channel Manager
Investment Banking, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 12, 2018

“Overall a great softaware for inbound and outbound Calls ”

OverallAs I worked in a call center also for me it worked properly and suggested for you also to use and admire
ProsIt was always easy to use the software which required basic PC to run the software which Oreka Tr does. Very Friendly and so far no data lost the installation is very straight and once done then is works super smooth.
ConsAs per the observation, its a bit expensive for the small organization depending upon the need of the company and the web page could be even more worked out or can say eye catching.
Reviewer Source 
Source: Capterra
August 12, 2018
Verified Reviewer
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 13, 2018

“Fairly easy system to use for capturing and playing back phone calls for our trade desk.”

OverallIt provided a way to capture and retain phone calls on the new VoIP service we switched to.
ProsOreka provided an effective way to record our VoIP phone calls when we migrated to a hosted phone services. Was fairly easy to implement a similar setup that we had on our older PBS with an analog recording device.
ConsThe basic version's website interface isn't easy to customize. But the users were able to figure it out without much training. And getting the retention rules to work so older recordings was deleted took a little bit of effort.
Reviewer Source 
Source: Capterra
February 13, 2018
Pranay M.
Technical Recruiter
Information Technology and Services, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 10, 2018

“This is one of the perfect solution to record our VOIP inbound/outbound calls.”

OverallOur organization performance automatically improved by monitoring the calls and avoiding the unwanted call that our employees do. Client relationship also increased.
ProsThis tool records our VOIP calls and saves the calls to our server.The support they provide to us is good. This tool is supportive to almost all browsers.Recordings are never missed and very easy to use.
ConsI think that small organizations cannot afford to buy this tool as it is expensive and i feel that the webpages look should be rich.
Reviewer Source 
Source: Capterra
March 10, 2018
Bryan B.
Bryan Bruder
Computer & Network Security, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 13, 2017

“Orex, a great solution at a fair price”

OverallSolution was easy to set up and is very intuitive to use. Finding calls is simple. This is a feature that seems to be lacking in many competing products.
ProsSearch-ability of recorded calls. Does not require an appliance. Was able to use a basic PC to run the software.
Conshave not found any shortcoming yet
Source: Capterra
January 13, 2017
Michael T.
Network Administrator II
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 6, 2018

“When it works, it works”

OverallRecords screen calls so that they can be played back and studied for many different purposes.
ProsAs I said in my title, when OreckX works, it works. I do like the interface for the admin console, as it is easy to navigate for me.
ConsIf any variable is introduced into the equation (dns issues for example) Oreck will not record. Also it is dependent on UVNC to record, which is a whole other can of worms in itself
Reviewer Source 
Source: Capterra
April 6, 2018
Vance D.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 1, 2016

“Great product!”

OverallWe have been using Oreka TR for many years and are very happy with the product. Call recording has to work 100% of the time and Oreka TR does. And it does not require a lot of administration. The setup is straightforward and once complete other than watching your disk space you can pretty much forget about it. We operate a call center with upwards of 500 simultaneous calls and we record both the audio with Oreka TR and the Call Center Agent's screens with Oreka SC. We are planning on expanding to 1,000 simultaneous calls next year and we are confident Oreka TR will easily handle the volume. The people at OrecX are great to work with. They will assist you with the setup and if you ever need support or customization they are there to help. They continue to enhance the product keeping up with new technology and new security and regulatory requirements. And the price is very attractive.
Source: Capterra
November 1, 2016
Luis P.
Pre Sales
Computer Networking, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 15, 2018

“Very nice”

ProsI only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.
ConsI only help to quote the solution for a third party, however the client was very satisfied. I hope to get new opportunities in the medium term.
Reviewer Source 
Source: Capterra
February 15, 2018
Toshio K.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
January 13, 2017

“Our customers love it!”

OverallWe resell Oreka TR to many of our customers, including WOWOW Communications. These businesses really like the customization options, the simplicity of implementation and utilization, the open API, and of course the price. Oreka TR is one of our core solutions, and we plan to continue reselling the recording software for years to come!
Source: Capterra
January 13, 2017
Emily B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
November 14, 2016

“Great Call Recording Solution”

OverallOrecX's Oreka is one of the best call recording solutions we've used. Recording quality has a huge impact on speech analytics and other post-processing features needed to get data out of your recordings, and using Oreka ensures you'll get the results you need. We highly recommend Oreka to our customers, and the people are great to work with!
Source: Capterra
November 14, 2016
Avatar Image
AAYUSH R.
Software Engineer
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 23, 2018

“OrecX”

ProsEasy to record all your calls, save records, can listen them anywhere and anytime.
ConsI think its user interface is little tricky. But with time this is the software you will definately love.
Reviewer Source 
Source: Capterra
October 23, 2018