# Gate Sentry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gate Sentry the right Visitor Management solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156047/Gate-Sentry/reviews --- Gate Sentry 4.4 (69) [View alternatives](https://www.capterra.com/p/156047/Gate-Sentry/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gate Sentry Ease of use 4.5 Customer Service 4.2 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vince C. Vice President Staffing and Recruiting Used the software for: 1-2 years ### "Effective and Easy to Use" February 25, 2020 4.0 Pros It is easy to use and simple to update and makes the entire process more efficient. The phone app is a great addition too. Cons Nothing. It took a few minutes to learn how to add people to the list within the software, but nothing major. Review Source JA Jennifer A. Property Manager Real Estate Used the software for: 2+ years ### "The ultimately secure way to ensure you know who's on your property, and that they belong there. " May 24, 2018 5.0 So far with all of the gate software products that I have used, I have found this product to be the most efficient, most user friendly model I have used to date. I will continue to use the software for my property. Pros This software is so easy to manage. With this program you are able to manage who comes on and off your property immediately so you get less calls from security. You can even customize your list for temporary guests and permanent guests and it updates immediately so your and your security team will be on the same page. You can even add and delete users at any time directly from your cell phone which is GREAT if you have a vendor that needs access but you're not available at the property. You can also view the history at any time. Another great feature is that when a guest shows up that you've been waiting for, you will be notified right away. This program really helps you to stay up to date with visitors, vendors, and also your permanent guests. Cons This is a really great program so there's very little that I dislike about the software. I would like it if they were able to come up with a few more levels of security for certain users to be able to perform certain fuctions vs. having just a couple levels of administration. IF they could incorporate a user level and you could click exactly which functions you would like those specific users to preform, it would be very helpful. Please note that if this software already has this function, I am having a hard time finding it. Review Source RM ROnaldo M. Software Engineer Health, Wellness and Fitness Used the software for: 1-2 years ### "Gate Sentry Review" September 10, 2019 3.0 Pros Alert us when visitors arrive giving us sense of security. Cons Sometimes our permanent list disappear, and the security guard has turn away people that was on my permanent list. Review Source DF Dan F. HOA Communications Chair Real Estate Used the software for: 1-2 years ### "Very useful too, but could be much more so, and easier to use. " February 20, 2020 4.0 Speed up gate access and achieve 100% authorization / identification of visitors Pros Streamlines guest and vendor access at the gate as it should. It speeds the entry process and lets the gate focus on processing instead of calling. The ability to keep a list of visitors and vendors is very useful. Great to get a ding and an email when someone arrives. Nice to have history. Much better than the manual phone process. Much! Cons Several warts and functional shortcomings. User Interface: -I am an android user -Must 'multitask' out of app vs a simple button or swipe exit as most accept -Primitive look and feel -On entering app you see profile info when instead it should likely be action or action selection oriented -Many vendors are used by many neighbors. It would be nice for the app to offer a user to add a known name to his list. Integration -Would like to be able to directly integrate with HOA Neighborhood apps like Nabr and Accounting -Better (or queryable) reporting on usage etc Rare but occaisional processing failures -Sometimes names go missing or comeback, occaisional gate issues -trouble is we never know where the problem really is but the reputation of the tool suffers when it happens. Reason for choosing Gate Sentry Function for our HOA Review Source HP Hemant P. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Well thought out" September 10, 2019 4.0 Overall a nice product that allows us to easily add and remove guests visiting our house in a gated community. Pros I am part of an HOA that uses Gate Sentry to manage visitors into our gated community. I like the fact that I can have separate areas for my guest (temporary or permanent) and vendors that visit my house. I do like getting notifications on my phone when guests have been cleared by the Security guards to enter our community. Cons There have been 2 occasions when all of my guest and vendors disappear. I am not sure if it is a issue with Gate Sentry or my HOA/Security company deleting everything. There doesn't seem to be a way to backup your guest lists to recall them in this event. Review Source RB Rushi B. Project Manager Banking Used the software for: 2+ years ### "Ok if used right" August 27, 2019 4.0 This would be a good service if security gate personnel used it correctly. Often I would add a guest but security didn't bother to see if they were on the list and would call me anyway to ask if the guest should be let in, basically rendering the app useless. If used correctly, the service is useful. Pros It provides an easy way to add guests for your permanent list as well as temporarily for certain dates. Also nice to receive notifications when guests arrive at the gate. Cons Guests listed on my permanant list would occassionally disappear. Customer Service was unable to help. Review Source KD Keri D. Resident Primary/Secondary Education Used the software for: 1-2 years ### "Great when it works correctly" February 28, 2020 4.0 It’s great when it is working correctly. It is frustrating when our guests disappear from our access list without any notice. Pros Easy to add guests and vendors to our access list. Cons Sometimes our guests disappear off of our access list without warning and then they are not allowed access to our residence. Review Source AM Aaron M. Account Executive Staffing and Recruiting Used the software for: 2+ years ### "User -The Woods Community Jacksonville FL" February 25, 2020 5.0 Easy way to communicate with our security folks when we have visitors. Pros Easy to use and effective. Like getting notifications on who is arriving before they get to house. Cons At times we don't get notified when visitors come through the gate. We discovered that they enter the visitor under the wrong family because their name sounded like ours. For instance Johnstone will be entered under Johnson. Or Mashadow would be entered under Mercado...... Review Source VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 6-12 months ### "Gate Sentry Ease os use" February 28, 2020 4.0 N/A Pros The App is easy to use, no complications Cons I feel that the software is easy to use and navigate. Review Source Kristina H. Customer service associate Building Materials Used the software for: 6-12 months ### "Easy to use" February 25, 2020 5.0 Pros Easy to navigate and use. Updates quickly Cons Nothing. Works as expected. Thank you very much Review Source GL Gary L. Vp treasury consultant Banking Used the software for: 2+ years ### "Gate sentry works" February 26, 2020 5.0 Access management for our neighborhood Pros Ease of use and real-time notifications. Cons Nothing really to complain about with the app Review Source AA Alan A. President Security and Investigations Used the software for: 6-12 months ### "Absolute piece of garbage" February 18, 2019 1.0 notifications are ok, when they arrive. Contacting the gate is another major problem. Pros absolutely nothing, more effort than it is worth Cons Litle if any customer service, no one seems to know the system and why issues exist. Review Source Response from Gate Sentry June 6, 2019 Mr. Adelson, Thank you for taking the time to provide a review for Gate Sentry. We are happy that we were able to clarify the difference between our software and the guard service at your community. Since our support staff was able to resolve your questions in February and you have had more time to use our software, would you consider providing an update on just the software and not the other issues at your community entrance? We appreciate your feedback and the opportunity to help you. Gate Sentry tD troy D. Consultant Hospital & Health Care Used the software for: 1-2 years ### "Excellent " February 28, 2020 5.0 Pros Easy to use. Also very streamlined. Only takes a few seconds to add vendors or guests Cons None that I can think of. I only use it to let guests in and it’s made the process much easier and convenient Review Source TB Tyler B. Sr Director Hospital & Health Care Used the software for: 1-2 years ### "Great" September 11, 2019 4.0 Great Pros Ease of use. I like being able to add on the fly and see who was come in. Cons Adding vendors is sometimes a hassle. Takes several clicks to get through the app. Should be simplified. Review Source RS Readus S. Ceo Hospital & Health Care Used the software for: 1-2 years ### "Great software" February 25, 2020 5.0 Pros Ease of use. Very simple and nothing that is hard to figure out. Works every time. Cons Nothing. It is a great software and does exactly what it needs to do. Review Source AM Angie M. Teacher Education Management Used the software for: 1-2 years ### "Great Community App" February 25, 2020 5.0 Pros Gate Sentry is easy to use and updates quickly. Cons Every once in a while it kicks me out and I have to log bag in on my phone. Review Source CL Charles L. Resident Financial Services Used the software for: 6-12 months ### "It’s alright" February 25, 2020 3.0 It’s ok. I’d like a system that is easier to use and didn’t drop people of the list. Pros That I can add someone as an approved visitor in advance and also a permanent list Cons It’s not a user friendly interface. I’m very computer saver but find this hard to use. Review Source JF Joey F. Sales rep Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Ease of use " February 28, 2020 5.0 Pros Easy to use, accurate and quick. Functions for the end users are simple and easy to update Cons The app for end users could improve slightly on the search side for vendors and differentiating the vendor and guest lists. Review Source SH Stacey H. Environment Coordinator Religious Institutions Used the software for: 6-12 months ### "Great Product!" February 26, 2020 5.0 Pros I like being able to track who’s coming in as well as how easy it is to add someone to our gate list Cons There have been times the guards couldn’t pull up individuals on my permanent list Review Source CC Christy C. Project manager Banking Used the software for: 6-12 months ### "Gate Sentry-Thumbs Up!" February 26, 2020 4.0 I have not had any issues! Pros Easily accessible through app! I love it Cons No cons, I think the software is easy to use Review Source RB Rachel B. Business Development & Strategy Specialist Civil Engineering Used the software for: 1-2 years ### "So easy to use, but sometimes loses entered guests" February 26, 2020 4.0 Pros Saves so much time and hassle versus calling the gate or waiting for them to call you. Cons Sometimes guests fall off the list, especially vendors, even when added as permanent. Review Source ER Emily R. Physical Therapist Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Honest Review" February 28, 2020 4.0 Pros This software is very easy to use, simple layout, and readily available (never had technical difficulties). Cons I would like to have an easier option to invite other members of my home to join. We were unable to set my husband up an account so he has to ask me to input visitors when needed. Review Source EI Elena I. Software Engineer Computer Networking Used the software for: Less than 6 months ### "Wonderful app" September 10, 2019 5.0 Pros I dont need to worries about missing call from gate people. Can do everything on this app. Saving time Cons Everything is good. Didnt find any issue Review Source RH Robert H. Owner Construction Used the software for: 1-2 years ### "Construction Owner for a new Build" August 27, 2019 5.0 Pros It's nice to know who is visiting our site, when the arrive. I believe it helps with theft and risk. It's also a permanent record of days we were on-site. Cons no issues. I did not have any cons. Review Source HB Heather B. Product Manager Real Estate Used the software for: Less than 6 months ### "Gate Sentry Review " August 31, 2019 3.0 Gate Sentry fits our needs but the user experience feels clunky and slightly outdated. I do not understand why Vendors are massed through the neighborhood but that may be a future improve. Overall I think Gate Sentry should look into how modern applications create ease of use and custom elements for the end user. Pros Easy to understand and learn. The native app is pretty stable so no issues with it logging me out from time to time. I like that it allows me to add visitors and contractors as both temporary and permanent so there is not a whole lot of need for re-entry. Cons When I add a new vendor, I have to scroll to the very bottom of the existing neighborhood list which is very inconvenient. Our address is registered in Gate Sentry but for some reason our neighborhoods’ gate guards cannot locate it all the time so they call us. The process for activating Gate Sentry as new residents was also confusing mostly because the person we initially contacted at the HOA management did not know what Gate Sentry was - it took us escalating to the community manager to resolve the issue. Review Source Similar Products Featured