# Gruveo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gruveo the right Video Conferencing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156052/Gruveo/reviews --- Gruveo 4.5 (54) [View alternatives](https://www.capterra.com/p/156052/Gruveo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gruveo Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews BA Brandy A Founding DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems.“ April 28, 2021 GM Gianni M Marketing CoordinatorLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Occasionally, clients would have an issue with the link that we sent them and I'm not sure if that was a user error or a software error.“ April 27, 2021 EF Ethan F Virtual In Home ConsultantTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “Being able to use the service through a web browser on a mobile phone is key.“ February 15, 2022 RE Ross E Associate DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform.“ April 27, 2021 RE Ross E Associate DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic.“ April 27, 2021 DG Dimitri G ownerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “If for whatever reason you miss the call it doesnt give you any info to track the call or person ?“ April 27, 2021 JP Jonathan P Project ManagerInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “The ease of use with our customers makes servicing our locations much easier for both our team and our customers.“ April 27, 2021 EG Enrique G Team ManagerTelecommunications, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Sometimes, when I record a call the audio doesn't get recorded.“ June 14, 2021 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael S. Founder Automotive Used the software for: 6-12 months ### "AN AMAZINGLY INNOVATIVE TOOL!" October 2, 2019 5.0 As I mentioned, this is absolutely a great and innovative tool to help connect people with each other through video calls. Pros The ease of use. The design was/is intuitive which made learning it, a breeze. Our rep and his team really did the hard and tedious work of bribing their vision into something that is easy to understand which is the goal of every technology. With this, I was able to show both the young and old, how easy it is to have WebRTC based video calls with a simple link. Cons Nothing. Our rep and his team are very responsive when it comes to new features. They really undersold the technology but over delivered on their vision. BRAVO! Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Gruveo It was just so simple to use and I didn’t need to download anything for it to work. I simple create an easy and short link and sent it to someone and they were able to use it as well. My first Gruveo call was met by a lot of laughing because we just couldn’t believe how easy, fast, and clear, the video calls were! It really DELIGHTED US! Review Source Edwin O. Administrative Assistant Information Technology and Services Used the software for: Less than 6 months ### "Best web tool that enables a marketing setting or group connect easily through video links." July 20, 2021 4.0 It has helped me as one of the group administrators to communicate easily with customers thereby coming up with agreements that are beneficial. Pros Basing on the its ease of use, it has a simple and interactive interface allowing anybody to use. Since it deals with a market setting, it is easy for one to communicate with the customers or buyers easily and negotiate well even if they are in different geographical locations. Lastly is that unlike with other alternative apps, its not a must for buyers to create account instead the only important thing is the link which will allow them join. Cons Even though it is the best for a group setting in terms of calls that is both video and audio. Once you are called and you don't answer then it is hard for one to follow who called him or her. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Gruveo Unlike others Gruveo was easy for one to set up and also it was highly recommended by our group. Review Source Response from Gruveo July 22, 2021 Thank you for the review, Edwin! We are thrilled that you're finding Gruveo useful in your business. Regarding the missed calls, the caller is prompted to leave you a message if they cannot reach you via your Gruveo link. We call this feature "Text Mail" and you can learn more about it in our Help Center. VR Verified Reviewer Graphic designer Graphic Design Used the software for: 2+ years ### "Gruveo is a good option for online meeting but not the best" January 19, 2023 3.0 Overall it is a good option for online meeting but not the best or i can't depend only on it Pros It is easy to use with a simple interface. Also, the quality of voice is good Cons I didn't like the quality of videos. Also, I didn't like the option of disconnecting after minutes when the main person goes out Review Source Response from Gruveo January 23, 2023 Thank you, we appreciate your feedback! I have passed your comments on to our product team. SL Shaun L. Sales Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TWO MEN AD A TRUCK Gruveo " April 27, 2021 4.0 Gruveo has truly helped our business become far more efficient and productive. We are able to do more within a day with far less effort. This has helped to make our in home consultation experience no less than what it was before COVID-19 Pros The ease of use is fantastic for both the technical and non-technical. G Cons The software appears to work better when I'm suing data vs wifi. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing Gruveo It came strongly recommended from our Head Office team Review Source Response from Gruveo April 29, 2021 Shaun, thank you for reviewing Gruveo. We are thrilled that Gruveo has helped your business through COVID-19! Regarding the data vs. Wi-Fi issue, could it be that your Wi-Fi connection is slower and/or less reliable? Please feel free to get in touch with us at support@gruveo.com so we can help you look into it. BA Brandy A. Founding Director Medical Practice Used the software for: Less than 6 months ### "Very easy to use!" April 28, 2021 5.0 Experience has been excellent. We are easily able to provide virtual visits to anyone without an app download! Pros We use this for Telehealth visits and it is most importantly easy to use. We work with older clients who often are not super tech saavy and can live in areas with not the greatest internet. The simplicity of the one click to call system really helps because its not intimidating and it is easy for us to talk the client through how to connect if they have any problems. Coming in to the call on video and unmuted saves us a lot of hassle! Having one link also helps us with the vendors we work with. They know how to easily connect with us. Cons It would help if the on screen buttons were a little bigger. That would help our clients with less dexterity and poor vision easily switch the camera around. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Gruveo The one click to call system where no app download was required. It was the most simple and that's why we chose it! Review Source Response from Gruveo May 5, 2021 Hi Brandy, thank you for your feedback and sharing how Gruveo helps in your business. We have noted the point about the bigger on-screen buttons, thank you for suggesting it! DT Dave T. COO Used the software for: 6-12 months ### "The "gold standard" for one-on-one conferencing. It just works." July 8, 2017 5.0 This is a purely browser-based conferencing service that allows us to easily connect with our team, clients, and prospective clients. Most other services require a program installation to use the full capabilities of their system. Some require a program installation to use them at all. The service is also very easy to use. There isn't a lot of complicated explaining before starting a call. Most of the time, I just send a link and have a call. The link makes starting a call as simple as jumping to a website. It just works! Potential clients don't like to install special software just to have a conversation. In addition, some are in closed systems that don't allow the users to install programs on their computers. In such scenarios, a browser-based service is imperative to have more than a phone conversation with the other party. Gruveo' service quality is as good or better than any of the competition. I think the only way to beat their quality is with dedicated lines and possibly dedicated hardware. Pros Gruveo makes it very easy to connect with other people over the web. I don't think there's a simpler service available. You can literally send someone a hyperlink and be talking in seconds. We had four basic evaluation criteria: 1) browser-based, 2) good audio, 3) clear screen sharing, and 4) multiparty. Gruveo was a hit on the first three from the beginning. They recently introduced multiparty conferencing, so item four is now covered, too. With Gruveo, the calls are easy to make and the call quality is equal to or better than every other service I've tried (roughly 15 to-date). Once I discovered Gruveo, it became my basis of comparison for every other service I tested. Only one other service has performed as well and as consistently, but it is not purely browser-based. In addition, Gruveo offers call recording. This is handy for training calls and presentations. Also, the developer is very responsive. I have seen several forums, including this one, where he has engaged with the users in a very constructive manner. Cons The new multiparty system is still a little green. It's difficult to keep up with the participants in an audio-only call, because there's currently no easy way to identify the various participants. The developer is working on a way for participants to identify themselves. Hopefully, that update will happen soon.. Also, there's no way to get rid of someone who doesn't belong on a call. That's probably due to this originally being more of a social interaction service than a business tool. Review Source RE Ross E. Associate Director Individual & Family Services Used the software for: 6-12 months ### "Generally pleased with this product" April 27, 2021 5.0 Using Gruveo has enabled us to continue working with clients during the COVID-19 pandemic. Beyond that, it has allowed clients from a distance to avoid the barrier of travel time and cost to be able to connect with their therapist when the client lives in a community with very few resources present. Pros The two most important factors that lead us to use Gruveo were that it meets privacy requirements and that it is easy to use for our clients. We use Gruveo for telehealth counseling, and our therapists report that it has worked well for clients to connect. Transitioning to Gruveo went smoothly with great support. Cons Therapists have reported that sometimes the platform kicks the off or that there are issues with clients being able to sign in. Occasionally the audio quality has not been great. As with any platform, it is difficult to know if this is an internet bandwidth issue, a user (client) issue, or the platform. Alternatives considered [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reason for choosing Gruveo At the time, better reviews. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Privacy concerns. Review Source Response from Gruveo April 29, 2021 Ross, thank you very much for reviewing Gruveo! We are very happy that it has enabled you to continue working with clients during the pandemic. Regarding the connection issues (in particular the clients being unable to sign in), please get in touch with us at support@gruveo.com so we can help you troubleshoot those. GP Gabriel P. IT Sysops Financial Services Used the software for: 6-12 months ### "It's so easy to use and has a lot of friendly features like storage and download videocalls" April 27, 2021 4.0 It's the best videocall on the fly platform that I've tryed! very simple and realible Pros I like the easy of use that the platform offers to the users and how it works, the application works very well in almost any browser only asking for permissions to use microphone and webcam Cons The lack of integration, in the past Gruveo offers an API to use, and it had some features like download videocalls to S3, generation of custom links in the moment, I'll like to see those features again, and some kind of improovement on the web interface to offer the posibility to create a custom wating room, a dashboard with nice statistics and the posibility to customize the records filename. Reason for choosing Gruveo Because it's doesnt need a third party software to use it, and has the option of answer a call from the client. Review Source Response from Gruveo April 29, 2021 Thank you for the review, Gabriel! We are glad to hear that Gruveo works well for you. It is true that we no longer offer Gruveo for Developers (the API) to new customers. However, you can still store your call recordings in Dropbox and Google Drive, and you can generate custom room links on the "Set up a Call" screen in your account dashboard. Please feel free to reach out at support@gruveo.com if you need assistance using these features. I have passed the rest of the features you mentioned to our product team for consideration. Thank you for suggesting them! NL Nicole L. Team Lead Construction Used the software for: 6-12 months ### "Gruveo is convenient" July 26, 2021 5.0 Pros It gives our clients ease of access to remote meetings with our representatives and automatically records each interaction. Cons The lack of unlimited storage which leads to mass deletion of recorded interactions. Review Source Response from Gruveo July 29, 2021 Hi Nicole, thank you for the review! We are excited to hear that Gruveo has been working well for your business. Regarding the call recordings, Gruveo also supports Dropbox and Google Drive in addition to the built-in storage. Please give those other options a try! VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Remember to cancel your free subscription or get billed $700 " July 16, 2020 3.0 Pros I liked that it has better privacy than zoom Cons It was not the easiest to use and the billing is confusing. Review Source Response from Gruveo July 21, 2020 Thank you for the review. Gruveo pricing depends on the number of permanent links and account users you have allocated in your account, which is clearly indicated on our pricing page. Moreover, the admin pages in Gruveo where you create new users and permanent links prominently refer to the pricing page as well - precisely to let the admin estimate their charges. You have had a team of 16 users and 1 permanent link allocated with us for two full months, which is the reason for the charges in question. JD Jamie D. Sales Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Using Gruveo" April 28, 2021 4.0 Overall this has been great. Our customers love having this option available as well. Pros This made our lives much easier for estimating larger jobs for customers that would typically require us going into the homes. This has been a savior since Covid Cons Customers get confused with the camera and microphone. It is highlighted and looks like it is not on sometimes. Also sound glitches when they turn camera around. Review Source Response from Gruveo May 5, 2021 Thank you for reviewing Gruveo, Jamie! We are thrilled to hear that Gruveo has made your team's lives easier for job estimations. Good point about the camera and microphone buttons, our product team has it noted! BS Brandon S. Sr Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Satisfied customer" April 27, 2021 5.0 Pros The ease of use for the exterior user. Being able to send them a link they can use on their phone to join the meeting room is huge. This saved us recruiting during the pandemic. Cons Option for multiple users would be nice. Review Source Response from Gruveo April 29, 2021 Hi Brandon, thank you for the review! We are happy to hear that Gruveo has helped your business though the pandemic. Gruveo does support multiple users and permanent links in an account. If you are on a legacy subscription, please contact us at support@gruveo.com so we can help you upgrade to enjoy those features. RkS Ravi kumar S. Web Developer Information Technology and Services Used the software for: 6-12 months ### "What I have experienced with Gruveo " November 9, 2019 5.0 Communicating with clients via video calls. Pros Makes it easy to communicate with clients through video calls. It integrates with an extensive range of other external apps. Cons So far, Gruveo is the best solution for video conferencing, it has no flaws. Review Source VR Verified Reviewer Owner Used the software for: Less than 6 months ### "Great service, helps with our out of staff training. " March 6, 2018 5.0 Pros I like how user friendly the platform is. Even our oldest employee who is awful at computers can use it. Cons I wish it would automatically turn on microphone and camera on the other persons end. Every time we connect I cannot hear the or see the, until I tell them to turn them on. Review Source Response from Gruveo October 5, 2018 Thank you very much for the review! Indeed, it used to be the case that calls on your Gruveo link were started with the caller's camera off by default. We have now addressed this so the caller's camera is on right from the start. You no longer need to ask them to turn it on. CH Charles H. Used the software for: ### "Excellent tool for impromptu calls" December 1, 2016 4.0 I initially used Gruveo as a last-minute substitute for Skype due to some technical problems I was experiencing. Since that time I've come to love how easy it is to use, the fact I can use it from any computer without having to install it each time, and the affordable price. Review Source BM Brandon M. IT Specialist Information Technology and Services Used the software for: 1-2 years ### "Simple & Amazing" December 1, 2016 5.0 We've been utilizing Gruveo since they launched and have adapted it in our business model. Having the ability to work with clients from across the US via face-to-face interaction in a simplified method builds trust and respect with new and current clients. Gruevo has been well thought-out and we're grateful to be able to utilize the service Pros Easy to use, simple mobile ability. Review Source DC Diana C. Used the software for: ### "Review of Gruveo" December 1, 2016 5.0 Gruveo is a wonderful platform by which to virtually communicate. I would recommend for personal and business use. Review Source HA Haris A. owner Financial Services Used the software for: Less than 6 months ### "amazing software" August 18, 2017 5.0 virtual office Pros Pros: no installations needed and no software downloads are needed by our clients. We have a section in our website (www.i-mentor.eu) that we call "Virtual Office" and that is where we use gruveo! Review Source GM Gianni M. Marketing Coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Gruveo - A Great Option for Business Related Video Calls" April 27, 2021 5.0 Overall, gruveo has served our company well and we use it in several different facets of our business. When we do a Virtual In-Home Consultation, we use gruveo to set up the video call. When we do virtual interviews, we use gruveo to send a link to candidates for the interview. Pros Once installed, gruveo is easy to use and has a very fluid interface that makes navigating easy. Cons Occasionally, clients would have an issue with the link that we sent them and I'm not sure if that was a user error or a software error. Review Source Response from Gruveo April 29, 2021 Gianni, thank you for the review. We're happy that Gruveo solves your company's needs! Regarding the link issues, please get in touch with us at support@gruveo.com so we can help you sort those out. RK Riley K. Office Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Gruveo Review" April 28, 2021 5.0 Easy to use for the office & our customers. Fairly priced. Would definitely recommend! Pros The software is super easy to use. We use it to do virtual estimates for customers & even customers with zero technology skills can figure it out since it is just clicking a link. I also like that the customer doesn't have to create any login/password information to video with us. Cons I wish their was a downloadable version so we could always be logged in on a software versus a tab. Reason for choosing Gruveo We love the ease of just sending a link to our customers & they don't have to have a login. Review Source Response from Gruveo May 5, 2021 Hi Riley, thank you for the review! We're happy that you and your customers enjoy Gruveo's ease of use. Thank you for suggesting the idea for the downloadable app, we have passed it on to our product team! BS Benjamin S. system analyst Hospital & Health Care Used the software for: 1-2 years ### "good product" April 27, 2021 5.0 It has helped us to make doctor-patient conferences for our virtual appointments. Pros I work in the telemedicine area and it has helped us to make the conferences between the doctor and the patient, everything is very fluid with the link, the calls are of high quality. very happy with the software. Cons how difficult it is to manage the users and that the links are not so modifiable Reason for choosing Gruveo how easy it is to use and adapt it to our systems Review Source Response from Gruveo May 4, 2021 Thank you for your review. We are happy that Gruveo has helped you streamline your telehealth operations! We have passed your feedback regarding the user and link management to our product team to see how we can improve it. Thanks! EF Ethan F. Virtual In Home Consultant Transportation/Trucking/Railroad Used the software for: Less than 6 months ### " Gruveo Review" February 15, 2022 4.0 Overall the experience has been good. Pros The best part about the service for our company is the ability to video call without having to download an application. Being able to use the service through a web browser on a mobile phone is key. Cons I have had issues where someone's phone doesn't switch from handheld mode to speaker, so they can not hear the meeting without having the phone pressed to their ear, which defeats the purpose of the video call. Review Source Response from Gruveo February 18, 2022 Thank you for reviewing Gruveo, Ethan! We're happy that it works well for your company. Sorry to hear about the speaker issues. This used to be a problem on iPhones but it looks like Apple fixed it in iOS 15. If your callers still experience this problem, please reach out to our support at support@gruveo.com. Thank you! SS Sandro S. SysAdmin Retail Used the software for: 6-12 months ### "Software and service is great an easy to use." September 7, 2021 5.0 Services works perfectly. There are no downtimes yet. Video and Voice quality is perfect. There s no need to install software for our customers what makes it easy to use for everyone Pros It s easy to use for our empoyes and our customers. The only thing our custormers need is a webbroser. Cons Integration in a webshop is very easy and done within several minutes Review Source Response from Gruveo February 18, 2022 Thank you for your review, Sandro! We're thrilled that Gruveo works well for your business. VI Victor I. Key Account Manager Construction Used the software for: 2+ years ### "Incredible Improvements " April 27, 2021 5.0 Gruveo is allowing us to continue our disruptive approach to the market by making a traditional industry grow to a remote current approach Pros I started using Gruveo about 2 years ago, and I hated it, had multiple connection issues, my customers had a hard time joining calls and videos would randomly not become available. I completely discontinued the use because of this. Recently started using it again, it has incredible impacting improvements, we had ramped down to using a single account for our organization and are now considering ramping back up due to the stability, reliability, ease of use for our customers and the improvement on the quality of videos. Cons Integration with our CRM and systems are not possible, we would like to drop everything directly into our systems Review Source Response from Gruveo April 29, 2021 Hi Victor, thank you for the review. We have made lots of improvements over the past couple of years and we're happy to have you back! We do offer options for CRM integration, mainly via the recently introduced webhooks. Please check our Help Center for more information or get in touch with us at support@gruveo.com. ZK Zafer K. Managing Director Medical Devices Used the software for: 6-12 months ### "High quality video meeting platform" August 9, 2022 5.0 Pros We have great experience with Gruveo's video conferencing features. Cons All is fine so far with Gruveo, I have no negative aspects to mention here. Review Source Response from Gruveo August 10, 2022 Thank you for your review, Zafer! We're happy to hear that Gruveo works well for your business. Similar Products Featured