# PastorsLine Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PastorsLine the right Church Management solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156080/PastorsLine/reviews

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PastorsLine

4.3 (188)

[View alternatives](https://www.capterra.com/p/156080/PastorsLine/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PastorsLine

Ease of use

3.8

Customer Service

4.7

## Pros and Cons in Reviews

CA

Courtney A

Children's PastorReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months.

“It makes it easier to communicate with volunteers, parents, and groups a part of specific events.“

October 10, 2024

MJ

Mark J

Connections PastroNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Also, the layout can at times be hard to find and navigate to features I need on a phone.“

April 21, 2022

CA

Courtney A

Children's PastorReligious Institutions, 2 - 10 employeesUsed the software for: 6-12 months.

“The best part is the rate of people checking their messages versus email goes up dramatically!“

October 10, 2024

AG

Angela G

Connections DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years.

“Carrier regulations are changing so quickly that lots of messages are flagged & fail to send.“

April 21, 2021

Andrew R P

PastorReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial.

“Being able to text from our landline is an incredible feature as we bridge the gap between folks who grew up texting and those who learned to do it later in life.“

April 6, 2021

AS

Adam S

Media ManagerReligious Institutions, 11 - 50 employeesUsed the software for: Less than 6 months.

“Long load times in members portal, not 100% set up for international market.“

November 3, 2021

Andrew R P

PastorReligious Institutions, 2 - 10 employeesUsed the software for: I used a free trial.

“In addition, the automation features that allow on-boarding of new community members are fantastic and well thought out.“

April 6, 2021

JM

Joshua M

executive directorReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months.

“Because this system is spanning two versions the user interface is inconsistent and can be laggy at times.“

March 27, 2021

## Showing most helpful reviews

Showing 1-25 of 188 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Stevan S.  
Lead Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "A Worthwhile Investment of Time and Money for Our Church"

July 16, 2019

4.0

I have had nothing but success in using PastorsLine. Even as I'm writing this review, two more of our retired-age adults signed up to receive prayer request alerts from our church through our PastorsLine software!

Pros

We love the ability of sending out burst communications in seconds to a variety of groups and people. Communicating immediately via text message is just the solution we were looking for as a church staff.

Cons

The back-end of PastorsLine is continuing to evolve even as we're using it. The app and web-versions of the software are growing my leaps and bounds even in our time using it. There are times when I wish the process was complete and finalized.

Switched from

[One Call Now](https://www.capterra.com/p/152597/One-Call-Now/)

The expense of One Call Now was overwhelming. It's a great solution, but only offered the option to text. PastorsLine doubles down on this as the main point. Text messaging is the solution for us versus the "voice message" solution we had through One Call Now.

Review Source

Response from PastorsLine

November 22, 2019

We're love hearing such success stories and we're glad that it is helping you to communicate better with your church! Thanks for your kind words, Stevan!

CA

Courtney A.  
Children's Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "PastorsLine has helped my ministry communication!!"

October 10, 2024

5.0

Pros

I love that I can create groups that integrate from Planning Center. It makes it easier to communicate with volunteers, parents, and groups a part of specific events. The best part is the rate of people checking their messages versus email goes up dramatically! I get responses and better engagement through texts without having to create obnoxious group texts that everyone dreads.

Cons

I do wish there was a simpler way to check how many people have clicked on links. There is a way to see the amount of clicks, but it does not inform me of who clicked on it. It's possible there is a way to get this info but it's not user friendly if it is.

Alternatives considered

[Planning Center](https://www.capterra.com/p/76708/Planning-Center/)

Reason for choosing PastorsLine

The cost of messages was too expensive and too restrictive for the uses I needed.

Review Source

KD

Kim D.  
Associate Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Mixed review"

September 11, 2019

3.0

We've enjoyed the benefit of communicating with people in the way that people currently communicate, via text message. Overall, this just wasn't the product for us.

Pros

We mainly used Pastorsline for Guest Follow-up, weekly update texts to student ministry and church-wide polls. It was most useful for the weekly update texts.

Cons

We didn't like that every user received a notification for everything. Pastorline said their purpose for this was to help make sure people didn't "fall through the cracks" but we found it's only real purpose ended up being causing our team to feel spammed, it was a redundant nuisance. We also found it a bit of a beast to get started with, less overall user-friendly than we thought it would be.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

At the time it looked the most user-friendly and affordable.

Review Source

Response from PastorsLine

September 12, 2019

Thanks, Kim, for your honest review. We do have several ways to handle notifications as shared. If each person shares the SAME number, then each person would get the same reply if their notifications is turned on. Each user can manage whether they get notifications. Another way to look at it is if every leader at your church used the same info@mychurch.com email. Everyone would see everything. With our system, we highly recommend adding unique numbers to specific people or roles. This would allow each user to only receive notifications on what they sent. Admins can also choose to follow one or more numbers or none at all. I do agree we can improve and we would continue to do so. Thanks for sharing.

JT

Jenn T.  
Admin Assistant  
Religious Institutions  
Used the software for: 6-12 months

### "Great!"

September 26, 2019

5.0

At first we were barely using pastors line for only automated text info. Now we are using it for so much more. We use it to communicate, send out information, sign people up for things, send polls, make people feel special with automated birthday text. They do so much to help us reach our people and make them feel special and loved by us.

Pros

We use this software for almost a year now and recently we were thinking about changing but comparing them to another company... PastorsLine is a no brainer for us to stay with. They are the best at what they do and they have so many more options than other companies. We also love how quickly they respond and help us with our tedious questions, they are so great with us.

Cons

The number of follow up texts or the workflow. The way they have it set up is someone can send in a keyword and you would get the 1st automated text, then they can reply to that and have a 2nd follow up automated text and that's it. I would like to be able to have more.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

They had more options and offered more features that our team felt would make our congregation feel more welcomed and loved by us. We also loved the idea of polls, especially with Christmas coming up, instead of having everyone in the church write down on their communication cards which of the 5 services they will be attending we can just send a poll out.

Review Source

Response from PastorsLine

December 26, 2019

Thank you for such kind words Jenn! We love hearing you've had success using not only our texting features but also the other features like polls and birthday texts as well! I'd love to discuss how you'd like the auto replies and data capture responses to work a little more. There are some ways we are able to "ninja trick" the system to do what you want with a little creative thinking! If you'd like to set up a brainstorming session with us, send us an email to help@pastorsline.com (or an online chat)! :)

BF

Brian F.  
Lead Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Does more!"

September 11, 2019

4.0

The interactive nature of texting has increased the personal touch we provide to our congregation and guests. It's the natural way to communicate today and done in a natural, native way.

Pros

PastorsLine does what other texting services don't or can't. The response by text feature is the best. Rather than sending a respondent to a form, PastorsLine can automate a conversation that happens by text to request and capture the info you want. You can also do surveys. You can use your own phone number. You can have unlimited keywords of your choosing. You can receive voicemail. You can use it to call numbers to broadcast voice messages. You can forward your main number to different numbers at any time. (Send the church calls to someone's cell phone.)

Cons

It's not as intuitive or simple to use at first as some other texting services geared towards churches. But it's a recognized weakness on their part and always improving; and once you get over the learning curve it's worth it. And the extra features make it an excellent value too.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)[Subsplash](https://www.capterra.com/p/177932/Subsplash/)

Reason for choosing PastorsLine

Features and options others didn't have.

Switched from

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

The ability to respond by text rather than sending people to a browser form. Plus the ability to use our actual church phone number. Plus the ability to use as many key words as we like, without having to pick something someone else hasn't thought of using.

Review Source

Response from PastorsLine

November 25, 2019

Thank you for the kind words, Brian! We are very pleased that you like our service especially the features. And yes, you're right. Our team is working hard to improve the tool in all the areas to provide the best service possible. Thank you for sticking with us!

VR

Verified Reviewer  
Associate Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Improvement over built-in CCB texting options"

September 16, 2019

4.0

I feel strongly the team running PastorsLine cares about their clients, and seems to be honest about the "clunky" nature of the product, and is striving to improve. They are quick to respond when there is a problem, and keep us in the loop as the product evolves.

Pros

Synchronization with CCB (Church Community Builder) is our primary reason for choosing this product. And the sync features work pretty well. The auto-respond features are useful, but very basic.

Cons

The user interface (both web based and phone app) is "clunky." It works most of the time, but the tool is always slow to refresh screens, and feels like I'm always waiting for it to catch up or respond. Development team has been working on a new interface for a long time, but in a year they still are working out the kinks of the beta interface. Auto-respond features can't be customized to synchronize with user defined fields, so they have limited use.

Alternatives considered

[Flocknote](https://www.capterra.com/p/149433/Flocknote/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

I haven't been able to find anything better that will synchronize automatically with CCB.

Review Source

Response from PastorsLine

December 13, 2019

Thanks for sharing your experience! As you know, we are working to improve the interface and make it less clunky. We do thank you for your patience and for sticking with us through it and appreciate your feedback!

Ryan G.  
IT Director  
Religious Institutions  
Used the software for: 1-2 years

### "Flexable and highly intuitive texting solution"

September 10, 2019

5.0

We are solving the issue have having manual processes to intake 1st time visitor and salvation information and being able to get that person talking to a Pastor as quick as possible.

Pros

Some of the biggest reasons why we have stuck with PastorsLine is for its ability to use AI to make the conversation with a person on text seem like they are talking to a real person while collecting key information. We use this for our first time visitor process and many others to collect information such as names, emails, phone numbers. It then can take that information and put it into our existing ChMS platform. We can also love the fact that we can pull any group of people that are either are in a group or a process and send an automated text to them. This has streamlined several processes for us including 1st timers, salvation and interest in events.

Cons

The only downside to the software is that you have to use a full phone number to text inside of a shortcode.

Alternatives considered

[ClickSend](https://www.capterra.com/p/175783/ClickSend/)[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)

Reason for choosing PastorsLine

The biggest reason we did is the integration it provided with our ChMS and pricing with integration.

Review Source

Response from PastorsLine

September 11, 2019

We appreciate your review, Ryan. We have leased a shortcode and it's currently being provisioned. 8 - 12 weeks.

Blair P.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Great way to connect"

September 16, 2019

5.0

The product helps us connect with visitors, as well as people looking to grow and get more involved. I love that it's automated, but that I can also engage personally when needed. This product has definitely made us more effective at follow-up.

Pros

Once it's set up it's really simple and effective. People are familiar and comfortable with sending a text so it's a great way to connect with visitors or people considering your church. The website is fairly easy to navigate and the developer is always working on improving the product. I've spoken with him directly and he's really helpful.

Cons

It has a bit of a learning curve, but there is fantastic customer service to guide you through the initial set up. Honestly, if you're at all considering this service it's worth trying.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

PastorsLine was less expensive with as many features, so I felt like it was a better use of it money. Also, the developer was accessible and friendly which makes a difference when trying s new service.

Review Source

Response from PastorsLine

December 10, 2019

Thanks, Blair! It's great to hear that the tool helps you to connect with your visitors and people who are interested in your church. Thanks for sticking through the learning curve and reaching out when you need help! We are always here to help any way we can!

SL

Sean L.  
Associate Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "How to Get Your People to Text in Church"

September 20, 2019

5.0

The biggest solution we have found in PastorsLine is the real time, rapid communication with our teams and, especially, new guests to our church. We can now reach out to them within the same day we receive their information and let them know we are praying for them, grateful for their visit, and we offer them a chance to give us immediate feedback. It has been amazing how helpful it has been to stay connected and in communication through this platform

Pros

It really is a simple and easy to use way to communicate with your people and teams in the medium that is most used by them. Sending out a targeted text gets a much better response from those you are trying to reach and PastorsLine handles this simply and beautifully. Also, the usefulness of their app has been great. A simple interface to send and receive messages in the moment. In fact, the app was instrumental during disaster relief efforts in the wake of a tornado that impacted our church and our city. The app helped us locate and prioritize the people we helped in real time through team messages for identifying and reporting needs.

Cons

The integrations with other church management software platforms is a little cumbersome and sometimes slow. However, it works well. It does take some insight and sometimes help to get lists imported in and synced but once they're integrated it works great.

Alternatives considered

[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

The functionality and the cost. Some of the other platforms I looked at had a fancier look but not more in terms of what it could do compared to PastorsLine. PastorsLine had the tools and integrations that we needed and wanted.

Review Source

Response from PastorsLine

December 26, 2019

Wow Sean! Thank you so much for the feedback! You have no idea how much it means to us to hear how a tool like PastorsLine could be helpful to your church- from communicating and connecting with your new guest to helping with disaster relief - it is truly our prayer that we can be a small part of helping churches like yours communicate better and more effectively. Thank you for sharing and of course, please let us know if you ever have any questions or need anything!

ML

Mike L.  
Adult Ministries Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "PastorsLine Review"

September 10, 2019

4.0

PastorsLine has helped us make meaningful connections as well as communicate easily to people in our congregation.

Pros

I love how easy PastorsLine is to use for first-time guest follow-up in our church. We collect data both digitally through PastorsLine as well as through a paper card. I've got a series of follow-up texts scheduled that has been super helpful for us in connecting with new people. I also love that they can reply directly to the text and I can have an exchange with them.

Cons

The features are fantastic but the interface is still a little wanting. They've been doing upgrades for the past year but the process to get to the end result seems a little slow.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

The biggest factor was that PastorsLine had some better features related to Data Capture.

Switched from

[Tatango](https://www.capterra.com/p/145849/Tatango/)

Tatango was good for broadcasting messages but not helpful in a scheduled workflow. Plus, the price was way better with PastorsLine.

Review Source

Response from PastorsLine

November 1, 2019

Thanks Mike! We are so happy you have been able to have success with your new guests and being able to engage with them so easily. We do know the interface needs updating and we are in the process of making those changes (as you know). We do thank you for your patience and for sticking with us through it and can't wait for the finished product either!

AH

Ashley H.  
Assimilation Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "The tool every church needs"

September 11, 2019

4.0

PastorsLine has revolutionized the way we communicate with our church. I have coordinated an event with 400 volunteers using PastorsLine. Everyone was connected! I’m also using it to follow up with our guests. The programmable campaigns are immensely helpful in accomplishing this.

Pros

There are so many so I will list them: - Since we purchased PastorsLine a year ago, the team has been updating and improving the software, as well as informing customers of these improvements. - the App is awesome, easy to use, and many on our staff are utilizing the app to communicate with groups of people from wherever they are - amazing price and overall value

Cons

I want to be able to filter the inbox for groups, not just numbers. Because we are a big organization, I am assigning different team members to monitor different groups within the same number. It is hard for them to do this without the filtering option. I also want to be able to “flag” texts in different ways, like assign them to team members that should respond because it deals with their area of ministry, for even to remind myself to follow up with certain ones

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

Overall price

Review Source

Response from PastorsLine

September 12, 2019

Appreciate the feedback. In our new HUB, we offer a few more options for filtering. Since we have a new structure, adding more logic for filtering is something that would be easier to be done. Highly recommend adding multiple numbers for each department so you can use the phone filtering we already offer. We have thought about creating a "support" add-on where you can assign conversations to different people. We have some designs on this called "notes". Coming in the upcoming months.

TC

Thomas C.  
Connections Director  
Religious Institutions  
Used the software for: 1-2 years

### "A great idea that is well on its way to great execution. "

August 1, 2018

4.0

The combination of easily managed conversations and mass texting that is linked to our database enables SO much personal outreach during out new guest welcome process! This tool is the whole reason we can make it happen!

Pros

I LOVE the mission of this product. It prioritizes engagement, rather than mass communication. I use it as a work phone number, essentially. But because it integrates with Church Community Builder, I can mass text a batch of people with personalized names and information. Then I get to spend my time having the conversations, not sending the texts. It even has the feel of a real person, because it's a 10-digit phone instead of a shortcode. It's enabled our church to prioritize personability as we've grown.

Cons

It is a newer product, so it's constantly getting better with functionality. Everything works, so that's not the problem - it just does not yet have the polish that we've all come to expect from lots of software. They make up for it with incredibly responsive support, consistent new features, and continual updates to design and functionality!

Review Source

JM

Jennifer M.  
Admin  
Religious Institutions  
Used the software for: Less than 6 months

### "We like it!"

October 10, 2019

4.0

I really can't live without this service. I trust PastorsLine will only improve and getter better and better. The customer service is great!! I am thankful for this program and the people involved.

Pros

This program has made our ministry lives easier! Before we had to call each person to invite and or remind them of a meeting or event. Now we just send a text message via PastorsLine and boom!! Our non-techie ministry leaders have learned to use it without any issues!! The customer support is terrific and speedy! Best price I found

Cons

The look is not appealing and can be confusing. All users are thrown into one screen and all user's text messages and the replies are intermingled and messy (you can upgrade). Somethings aren't easy to figure out on your own. I have never figured out how to delete the many old text messages. There are tons of tutorials and you will need them! It can get expensive if you aren't careful. We choose to use it wisely and sparingly since we are a small church with a small budget.

Reason for choosing PastorsLine

I chose pastorsline over the competition because of the pricing.

Review Source

Response from PastorsLine

December 26, 2019

We are so happy that PastorsLine has been able to make your ministry lives easier, Jennifer! I'd love to discuss the specifics of your troubles with deleting old messages (we do make it hard to delete because that deletes the whole history of messaging for that person - it's not something most churches want - but maybe we can figure out a solution that will work for you). We also do have multi-user options to help manage the inbox when multiple users are using the same account. If there is a lot of communication going on for one particular ministry, we would recommend adding a phone number for them to use. This would filter the inbox so the users only see the conversations sent to and from their phone number. You can add a phone number without upgrading your plan too! I'd be happy to discuss your options more if you'd like! Just shoot us an email or online chat to help@pastorsline.com

SP

Sarah P.  
Master Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "Good but More Work to be Done"

September 16, 2019

3.0

With PastorsLine we have been able to communicate with our congregation more effective and ease to stress of using paper forms to register for events. With the texting option, our congregation can just send a keyword text and receive a registration form for an event that integrates with our CHMS.

Pros

I like to product mostly for the price and features that you can do. You pay for the credits and use and you can manage the users of the software and the groups that they can contact. It integrated seemlessly with our CHMS. This made it a lot simpler to setup. Groups in our CHMS sync over to PastorsLine line with no problem.

Cons

They are new and still growing and refining the system. It is not easy to learn and can be a bit clunky. However, they are responsive and help you work through issues that are going on with their product.

Reason for choosing PastorsLine

It integrated with out CHMS so we did not have to duplicate our 30,000+ database.

Review Source

Response from PastorsLine

November 20, 2019

Thank you for the feedback Sarah! We are so happy to hear that it has helped you communicate with your congregation more effectively and helped with even registration! Thanks for sticking through the learning curve and reaching out when you need help! We are always here to help any way we can!

JK

Jon K.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Best for the budget "

February 4, 2020

4.0

Connecting to new people who won't fill out our paper forms. This allows us to connect with something that is on them all the time. Very worth the cost.

Pros

In our age of cell phones and tablets, it just makes sense to use a product like pastors line to connect with people. The System lets you customize the words they need to send and allows you to have a robust texting system. It's such a great way to interact with people and get information across.

Cons

It has some limitations in the word count and in sending URL's. It also doesn't use a local number. Some people find that strange.

Review Source

Response from PastorsLine

February 6, 2020

Hi Jon! Thanks for your feedback! I'd love to follow up with you on some of your comments too! There are no limits to how many words/characters you can use in a text message, but the longer the text, the greater the possibility of the carrier breaking up your texts into multiple ones, and the more credits will be used to send it. You are right - sending links is getting trickier and trickier for all companies like ours because of the recent, aggressive, carrier filtering. We do have a lot of options for you to help with this though. Also, you are able to use a local number to send messages from - were you unable to find a number with your area code? Send us an email (help@pastorsline.com) so we can help you pick a local number and talk through the options for sending links!

VR

Verified Reviewer  
Executive Pastor  
  
Used the software for: I used a free trial

### "A great idea but missed the mark. "

July 16, 2018

3.0

Pros

The idea behind having a easy workflow through people connecting with you as an organization. Being able to keep large amounts of text interaction simply organized and automatically be handled.

Cons

It was very buggy and not that intuitive. Seemed as though they have more work done on features and didn't think hard enough on user experience.

Review Source

Response from PastorsLine

July 20, 2018

Thank you for your review. This is something we are hearing more and more. I think the churches who love us as we are, are ok with the UI because we provide the features that saves them time. We also provide tons of support. However, we do recognize that this can be an issue for many others and currently are redesigning our application. This is our summer focus. Check back with us in a few months. I think you would be happy with what you see.

JG

Jonathan G.  
Communications and Marketing Director  
Religious Institutions  
Used the software for: 6-12 months

### "Things we never knew we needed"

September 16, 2019

5.0

Overall very positive. We found PL when we needed a good way to quickly communicate with large quantities of people about things like schedule changes due to weather, etc. We needed something simple and effective that could be deployed at a moment's notice, and this was a great, economical solution that fit our needs perfectly.

Pros

It's simple and cost effective for what we do. We had always glossed over texting platforms because we thought they would be difficult, expensive, and not worth the effort. PastorsLine is great because it's a simple interface with lots of features, and it's scalable so we only pay for what we use. I also love the interfacing with CCB; that saves so much time and effort in getting the messages to the right people.

Cons

It's a bit slow in sending out large quantities of messages. The only other con I can think of is that we don't use it as much as we should, but that's our fault.

Reason for choosing PastorsLine

Cost. Scalability. Flexibility. CCB compatibility.

Review Source

Response from PastorsLine

December 10, 2019

Hey, Jonathan! Thank you so much for sharing your experience! It's great to hear that it is effective for your church. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.:)

JS

Josh S.  
Lead Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Pastor'sLine Review "

November 7, 2019

4.0

Overall, I love it. It's easy to communicate with church members and especially first time guests. We've been able to use PL for event registrations, follow ups, and more. Also, since our church does not have a landline, using the call forwarding has been very useful.

Pros

Data capture, campaigns, and syncing with CCB.

Cons

The load time on pages and the overall UX. some things are not as intuitive. Also, I would like there to be a more robust MailChimp integration like CCBChimp. I don't like having to go through two set up process and billing.

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

The syncing with CCB and MailChimp.

Review Source

Response from PastorsLine

December 22, 2019

Thanks, Josh! That is awesome to hear the success you have been having using PastorsLine! That is the reason we do what we do so thank you for sharing that!

DT

David T.  
Elder  
Religious Institutions  
Used the software for: 6-12 months

### "Good product, working out some bugs"

September 18, 2019

4.0

The customer service and help have been awesome! I love the idea they came up with and I know they are working on fixes a few bugs to make it easier to interact with the phone app. I definitely use it frequently and it has made contact with our church much easier than our old way. Keep up the good work!

Pros

Ease of use in setting up groups and ease of people being able to subscribe. Great to be able to use the church’s landline phone number. Easy to see if any messages did not go through.

Cons

The voice calls lag a bit. It would be great to be able to record and then send verses using a third party app. It would also be good to have the voice option available in the phone app. The phone app glitches at times and is not very smooth right now, but I think they are working on these problems.

Reason for choosing PastorsLine

Cost and the options of both text and voice

Review Source

Response from PastorsLine

December 15, 2019

Thanks, David! We're so happy you find the tool helpful as well as our customer support. And yes, we're on the process of improving the product. Thank you for your patience and for sticking with us! :)

MS

Matthew S.  
Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Great tool for communicating by text!"

September 17, 2019

4.0

It's been great- the customer service has always been quick to respond and very helpful!

Pros

I like that this program integrates with Planning Center and can send automated texts.

Cons

The interface could still be cleaned up a bit. With the new update, it looks much better! There's just some small improvements that could be made (icons a bit blurry, text at the top looks a bit jagged, etc.)

Alternatives considered

[Text In Church](https://www.capterra.com/p/142758/Text-In-Church/)

Reason for choosing PastorsLine

Had more features I liked!

Switched from

[Clearstream](https://www.capterra.com/p/158103/Clearstream/)

Needed a local, longcode number.

Review Source

Response from PastorsLine

December 13, 2019

Thanks, Matthew! We're still on the process of improving the interface. Thank you for your patience and for sticking with us through it and can't wait for the finished product either!

MJ

Mark J.  
Connections Pastro  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Overall a Win...App could be better?"

April 21, 2022

4.0

Overall, i do like it and have referred it to other organizations.

Pros

I like the easy breakdown of features on the website and how we can send a text message to anyone in our CCb directory without having to have them in a Pastor line group.

Cons

The one feature I like the least is the mobile app. It feels clunky and hard to use at times. Also, the layout can at times be hard to find and navigate to features I need on a phone.

Reason for choosing PastorsLine

Features and costs for our multisite needs.

Review Source

SW

Sarah W.  
Guest Services Associate  
Religious Institutions  
Used the software for: Less than 6 months

### "A dying platform"

September 2, 2021

3.0

We never felt that Pastor's Line was a great solution. It has never worked well and over the years has gotten worse with the spam filtering from cell phone carriers.

Pros

We liked the integration available with our data management system and being able to have local text-in numbers.

Cons

The customer service is horrendous and the software itself is very unreliable. We are switching to another product.

Review Source

Response from PastorsLine

September 6, 2021

Hi Sarah! I am having difficulty finding a history with our customer service team under your name. I would like the opportunity to investigate your experience so we can address the issues and make any needed improvements. We do try and be as responsive as possible and offer a wide variety of options to receive support. We have online chat, email, live office hours twice a week and even an option to book 1-1 calls with our customer service team. I hope you were able to utilize one or all of those options while you were with us. I am sorry for the experience you had. Please reach out to us with some additional information so I can be sure this is addressed properly. We do agree the carrier filtering has been frustrating.Unfortunately, this is out of our control and affects all texting companies like ours. We constantly update and change our logic to help avoid carrier filtering as best as we can, but unfortunately it is not always successful. Thank you for your time and feedback.

AW

Adrianne W.  
Church Administrator  
Religious Institutions  
Used the software for: 6-12 months

### "A good start and looking forward to even more improvements! "

September 16, 2019

4.0

We actually really like pastors line and are looking for ways to utilize all the different components it offers. We like that it makes connecting with new visitors and the rest of our congregation so easy.

Pros

I Like that it syncs and integrates with other apps like Planning Center Online that we use on a daily basis to keep in communication with our congregation. I also like the ability to use it as a separate means of communication for our church without giving out my personal information.

Cons

Although it has gotten so much better, the U/I is a bit cumbersome and not as easy to use as I would like. As a result I have a hard time training others. It can also be easy to get confused by the pricing and how you are actually charged.

Review Source

Response from PastorsLine

December 13, 2019

Hey, Adrianne! We're glad that PastorsLine makes it easy to connect with new visitors and your congregation. Weare on the process of improving the interface and make it less clunky. Appreciate your feedback. :)

SJ

Stefanie J.  
Student Discipleship Pastor  
Religious Institutions  
Used the software for: 6-12 months

### "Website Review"

September 16, 2019

3.0

Pros

It's easy to contact the entire church or specific ministries, making life easier. Not many people read their emails anymore but almost everyone opens a text. It has strengthened communication in our church.

Cons

The website is so slow. It's easier to use the app than the website but I have to use the website for some things. It's response time is slow and moves too slow in general. If it weren't for the slowness of the website, I would love this app.

Review Source

Response from PastorsLine

November 20, 2019

Hi Stephanie! Thank you for your feedback! We are so happy to hear you have had success reaching your church through text and made your life easier! That is our #1 goal - to help churches communicate better and easier! I would love to find out more details about the slowness of the website you are experiencing. That isn't something we hear is an issue very often so I would like to look into it a little more if possible. I will send you an email to follow up about this shortly :)

AM

Amy M.  
Executive Assistant  
Religious Institutions  
Used the software for: 1-2 years

### "PastorsLine"

December 4, 2019

4.0

I like PastorsLine. I think there are probably some better texting options out there but at this price point and integrating with CCB its the best product for us.

Pros

I like that PastorsLine integrates with CCB. This was the main reason we selected this product. Groups in CCB automatically update daily.

Cons

Its a little clunky. Its not difficult to use but it just seems a little out of date. Sending a url in a text is not easy. I don't really think that is a PastorLIne problem its probably more a carrier issue.

Review Source

Response from PastorsLine

December 22, 2019

Hey, Amy! We appreciate your great review! As you know, we are working to improve the interface and make it less clunky. We do thank you for your patience and for sticking with us through it and appreciate your feedback!

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