Who Uses This Software?

Startups and SMBs that need to receive calls from their website, social profiles and regular phones, all in one place and make calls too at an affordable price


Average Ratings

3 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    $20.00/month/user Business Plan $72.00/month Team (6 users included)
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Toky
  • toky.co
  • Founded 2014
  • United States

About Toky

Toky is a full-featured cloud telephony solution designed for the small and medium business that allows you to connect your customers visiting your website, Facebook page or calling to your business line, to a centralized platform where you can handle your voice calls as a team. It requires no hardware, physical phones or installations because it works with what you already have like your laptop, smartphone and an Internet connection.


56435

Toky Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Toky Reviews Recently Reviewed!

Good app, spotty quality, close to no integrations

Aug 15, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You are offering great customer service, through the Intercom integration.
Also, Toky was easy to understand and thus simple to implement

Cons: The connections are rather spotty and we believe the server bandwidth needs to be enhanced.
You also have close to no integrations with Automate.io, reply.io, or similar workflow tool

Overall: Easy phone solution integrated in to Pipedrive CRM
Phone numbers in various countries

Pretty good overall, nice customer support (once in a while they miss messages though)

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Pricing, and fast addition of requested features. Customer support is very friendly and personal, seem like cool people.

Cons: User interface needs some work. Customer support only available on US timezone and the software can be buggy (though nothing too bad)

Toky is a convenient VoIP tool, which supports various teams at Luuna.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: It's easy of use and its integration with Salesforce is simple. Compared to other VoIP tools such as AirCall, it's rather cheap.

Cons: Its integration with Salesforce is not lightning enabled yet and voice records need be to downloaded manually to be linked to their related case.