# Toky Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Toky Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/156115/Toky --- # Toky Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Toky ## What is Toky? Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more ## What is Toky used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 106 user reviews Reviews sentiment Positive 82% Neutral 8% Negative 9% Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Toky?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://toky.co&name=Toky) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Toky 4.2 (106) VS. [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $25 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (106) Ease Of Use 4.5 (464) Value For Money 4.2 (97) Value For Money 4.2 (304) Customer Service 4.4 (104) Customer Service 4.3 (336) ## Toky alternatives [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158704/3CX/) Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Computer Telephony Integration 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Agent Interface 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Auto-Dialer 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls Automatic Call Distribution 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Toky 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access names, contact information, and roles of employees in a centralized repository Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.1 (106) 4.1 Based on 106 reviews ## Pricing Value for money 4.2 (97) Free Trial [View pricing plan details](https://www.capterra.com/p/156115/Toky/pricing/) Enterpreneur $25.00 Per User,Per Month It includes: - 1 Local or Toll-Free Number Included With Your Subscription - Access to Standard Integrations - Access to Whatsapp Business - Basic Cloud Phone System Features - Email Support - SMS Messaging - Unlimited Inbound Calls Business $35.00 Per User,Per Month It includes: - Access to Toky Apis for Custom Integrations - All Entrepreneur Features + Access to Salesforce Integration - Early Access to New Toky Features - Email Support - Google Data Studio Templates - Unlimited Call Recordings Value for money 4.2 (97) 4.2 Based on 97 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (104) 4.4 Based on 104 reviews ## User reviews Overall rating 4.2 Based on 106 reviews Filter by rating 5(60) 4(27) 3(9) 2(5) 1(5) Mentioned topic Sorted by most recent AU Anonymous User Owner Hospital & Health Care ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 24, 2024 The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. Pros My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. Cons However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Manager Insurance ### "Toky in call center" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 25, 2023 I would recommend it for small businesses Pros The simplicity of usage and implementation Cons Cx service and time spent when acquiring a new number Reasons for choosing Toky Price for small bussiness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Linda p. marketing agent Medical Devices ### "interesting call management " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 18, 2023 Pros it's easy to use and it's also possible to access the whatsapp messages of the customers, really great. try it Cons it's not available in many countries. it's really not cool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jenny Ruth M. Enfermera Higher Education ### "Mi ayudante Toky" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 8, 2022 Ski ahora es más fácil usar nuestras tareas usando Toky facilita el trabajo. Pros Si funcionalidad rápidez y fácil manejo hacen un compañero y complemento de trabajo Cons Adaptarme me costó bastante hasta que pude encontrar el comando exacto. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andrea B. Director Consumer Services ### "Service has significantly declined" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 1, 2022 Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services and quality have remained the same but the customer support has significantly decreased and the price increased so there is no value in using this service. Pros Toky, offers many features and has a nice interface that is easy to learn and navigate. Cons Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support. My team has been using Toky for years, calls often drop and many times it's also hard to hear incoming and outgoing calls. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) team growth, needed a more call center-based software Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reasons for choosing Toky cheapest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael T. Designer Graphic Design ### "Tokyo for all your phone system needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 22, 2021 Great experience overall. I would. Change a few things but overall good value Pros Easy to use, fast I tegration , import to all your call lists and keep track of your progress and contacts Cons Tooany features. I would prefer a systems geared more towards a smaller business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Diego M. Director of Partnerships E-Learning ### "Excelente herramienta para equipos internacionales" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2021 Nuestros estudiantes están en toda Latinoamérica y nuestro equipo comercial está concentrado en un par de países desde donde brindan servicio al resto de países. Estábamos pagando muchísimo por una solución que no cubría todos los países y que tenía muy mala calidad para las llamadas. Toky nos ha permitido atender a nuestros estudiantes sin importar el país en el que estén y con tarifas bastante accesibles. Se integra bien con nuestro CRM y el equipo siempre ha estado pendiente de ayudarnos con integraciones o resolución de problemas. Pros Sencillo de implementar y costos muy accesibles para hacer llamadas internacionales Cons El IVR es complicado de configurar la primera vez Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Calidad de las llamadas y precios Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Katie M. Director of Operations Events Services ### "Reasonably easy to use product, but lacks stability and experienced many issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 May 7, 2021 Toky was a reliable, and cheap phone service that was effective when we were working from the office. However, when we had to switch from home, we experience so many issues with connectivity and stability, that we had to switch from Toky to another service that offered better connections. Pros We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly. They have an app which is also useful for taking calls via mobile phone. The customer service is prompt and helpful, and the people who were at Toky and clearly passionate and useful! Cons When we switching to Work From Home, we experienced many connectivity issues with Toky. Apparently the internet strength and bandwidth required for connectivity and stability is very high, and not a typical home-internet play suffices. We experienced 50% of calls dropping, and when asking the customer support team, they constantly told us it was the internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Rodrigo A. CMO Mechanical or Industrial Engineering ### "Cumple con lo prometido" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 21, 2021 Si es una buena herramienta, pero falta la integración de WhatsApp saber el estatus de la activación Pros Me gusta como funciona, tiene alta velocidad en las llamadas. Es fácil de configurar. El soporte es rápido y en vivo Cons El sistema de WhatsApp es difícil de configurar, no se tiene un claro ejemplo del avance. y debería Mostar más número locales con opciones a SMS Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GA Gerardo A. ceo Entertainment ### "Este Software es una estafa, no se la recomiendo a nadie" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2021 Frustrante Pros Nada, nunca logre usar el software, hice el pago y nunca tuve acceso al software, me bloquearon la cuenta sin razón alguna y tampoco me reembolsaron el dinero. Cons Hice la compra del servicio del Software, me hicieron el cobro a la tarjeta de crédito el mismo día bloquearon mi cuenta, ahora no puedo acceder a la plataforma de Toky y tampoco me reembolsan el dinero, ya les deje 3 correos y nunca recibí respuesta, me han estafado. no se la recomiendo a nadie. Reasons for choosing Toky Creí que este Software sería genial para las comunicaciones de mi empresa, pero no fue así. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156115/Toky/reviews/) Popular comparisons [3CX vs Toky](https://www.capterra.com/compare/156115-158704/Toky-vs-3CX)[Ringover vs Toky](https://www.capterra.com/compare/156115-169627/Toky-vs-RingOver)[Dialpad vs Toky](https://www.capterra.com/compare/156115-190976/Toky-vs-Dialpad-Sell)[DialedIn CCaaS vs Toky](https://www.capterra.com/compare/29589-156115/CallCenterNOW-vs-Toky)[Aircall vs Toky](https://www.capterra.com/compare/156115-184709/Toky-vs-Aircall)[JustCall vs Toky](https://www.capterra.com/compare/156115-157853/Toky-vs-JustCall)[CloudTalk vs Toky](https://www.capterra.com/compare/156115-182004/Toky-vs-CloudTalk) [Bitrix24 vs Toky](https://www.capterra.com/compare/113540-156115/Bitrix24-vs-Toky)[Twilio vs Toky](https://www.capterra.com/compare/156115-180158/Toky-vs-Twilio-Communications-Platform)[Zoom Phone vs Toky](https://www.capterra.com/compare/156115-208535/Toky-vs-Zoom-Phone)[RingEX vs Toky](https://www.capterra.com/compare/156115-242188/Toky-vs-RingCentral-MVP)[Squaretalk vs Toky](https://www.capterra.com/compare/156115-219046/Toky-vs-Squaretalk-Matrix)[Kixie PowerCall vs Toky](https://www.capterra.com/compare/135636-156115/Kixie-PowerCall-vs-Toky)[GoTo Connect vs Toky](https://www.capterra.com/compare/156115-163604/Toky-vs-GoTo-Connect)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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