# Toky Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Toky the right IVR solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156115/Toky/reviews --- Toky 4.2 (106) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Toky Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Kaan A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats.“ January 24, 2024 Kaan A OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one.“ January 24, 2024 Linda p marketing agent Medical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “it's easy to use and it's also possible to access the whatsapp messages of the customers, really great.“ February 18, 2023 AB Andrea B DirectorConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services and quality have remained the same but the customer support has significantly decreased and the price increased so there is no value in using this service.“ August 1, 2022 AM Angela M Office ManagerLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the system.“ August 20, 2020 AB Andrea B DirectorConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support.“ August 1, 2022 MP Michael P CEoInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It helps to set up international numbers in a few minutes and allows customers to call to numbers in their home country.“ January 11, 2021 AM Angela M Office ManagerLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc.“ August 20, 2020 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincent Po B. Managing Director & Global Chief Marketing & Technology Officer Information Services Used the software for: 2+ years ### "Decent VOIP service for the price" February 2, 2019 3.0 Overall, we've been satisfied for our purposes. Pros I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu & call recording features. Cons Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). Review Source Response from Toky February 5, 2019 Hi Vincent, Thanks for your feedback. Actually, we do have an integration with Zapier that enables you to connect many tools with Toky. You can contact our customer service team to help you enable the integration. Regards. GT Giorgos T. Customer Support Manager Telecommunications Used the software for: 6-12 months ### "Toky is the best choice out there!" September 15, 2020 5.0 As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. Pros The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings Cons There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[CallHippo](https://www.capterra.com/p/159578/CallHippo/) Reason for choosing Toky \- Better prices - Was able to integrate with intercom the way I wanted - using leads instead of users Review Source VR Verified Reviewer Owner Hospital & Health Care Used the software for: 2+ years ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" January 24, 2024 2.0 The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. Pros My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. Cons However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. Review Source VV Vladislavs V. CEO Maritime Used the software for: Less than 6 months ### "Best option on the market for sales department" May 27, 2019 4.0 We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. Pros It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. Cons Currently it's not possible to set a separate Administrator account without it being a User (paid) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[NUACOM](https://www.capterra.com/p/161267/NUACOM/)[Ringover](https://www.capterra.com/p/169627/RingOver/)[CircleLoop](https://www.capterra.com/p/175424/Circle-Loop/) Reason for choosing Toky The first reason was that Toky offered the best tariffs to our most called countries and the price for the account was not expensive. Hubspot integration. Easy of use Review Source RD Rik D. Growth Product Manager Accounting Used the software for: Less than 6 months ### "Nice and easy to use! Good support" February 12, 2020 4.0 I can easily call with members and also with the feature "Power dialer" we can call quicker. Pros We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. Cons Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes Reason for choosing Toky It was easy to test, and the support has a quick response. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) The price, our team don't call the whole day, so if we need to pay a lot per user and they just use it a few minutes a week, it's very expansive. Review Source AB Andrea B. Director Consumer Services Used the software for: 2+ years ### "Service has significantly declined" August 1, 2022 2.0 Overall, it was a subpar service but we have been a long-time customer for the price, now the price has increased while the services and quality have remained the same but the customer support has significantly decreased and the price increased so there is no value in using this service. Pros Toky, offers many features and has a nice interface that is easy to learn and navigate. Cons Calls often drop and when calls do work it's very hard to hear the caller, horrible customer support. My team has been using Toky for years, calls often drop and many times it's also hard to hear incoming and outgoing calls. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Toky cheapest Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) team growth, needed a more call center-based software Review Source AM Angela M. Office Manager Law Practice Used the software for: Less than 6 months ### "Not worth the trouble" August 20, 2020 1.0 Overall, it was profoundly negative. The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the system. Calls have issues and the forwarding set up on the backend does not always work. I am in the process of trying to port out to another carrier at this point. Pros The backend is very easy to set up with no complicated IVR phone trees. Porting a number over is also very easy. Cons Many quality issues. The customer support response time is typically hours after contacted, after which they ask you for more information then never respond. Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing Toky Toky seemed more streamlined and had better reviews. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) RingCentral was incredibly expensive for what we were using it for, and we didn't need a lot of the extra features it provided. Review Source Katie M. Director of Operations Events Services Used the software for: 2+ years ### "Reasonably easy to use product, but lacks stability and experienced many issues" May 7, 2021 3.0 Toky was a reliable, and cheap phone service that was effective when we were working from the office. However, when we had to switch from home, we experience so many issues with connectivity and stability, that we had to switch from Toky to another service that offered better connections. Pros We were able to deploy Toky within a few days, and have reliable phone service for our customer department team. The dashboard is easy to use, and change setting on the fly. They have an app which is also useful for taking calls via mobile phone. The customer service is prompt and helpful, and the people who were at Toky and clearly passionate and useful! Cons When we switching to Work From Home, we experienced many connectivity issues with Toky. Apparently the internet strength and bandwidth required for connectivity and stability is very high, and not a typical home-internet play suffices. We experienced 50% of calls dropping, and when asking the customer support team, they constantly told us it was the internet. Review Source Pragati J. Sr Ops Manager Pharmaceuticals Used the software for: 1-2 years ### "Good VOIP Solution with excellent CS support" October 5, 2020 4.0 Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations Pros I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill! Features that I like - 1. Call Recording 2. Ease of adding and removing agents 3. Easy to set up international numbers if you have international teams 4. Zendesk integration 5. IVR Cons I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team. Review Source Michael T. Designer Graphic Design Used the software for: Less than 6 months ### "Tokyo for all your phone system needs" August 22, 2021 4.0 Great experience overall. I would. Change a few things but overall good value Pros Easy to use, fast I tegration , import to all your call lists and keep track of your progress and contacts Cons Tooany features. I would prefer a systems geared more towards a smaller business Review Source JG Jack G. President Marketing and Advertising Used the software for: Less than 6 months ### "Sound Big Pay Little" June 25, 2019 5.0 Pros Ease of Setup Customization Click-to-call Works with Google Sheets Cost effective Cons My only real complaint is that using the Google Sheets addon you have to click the phone number, the blue button, and then the call button to initiate the call. It would be more efficient if I could just click the phone number and then only one button to initiate the call. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Toky cost Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/) They didn't have a good click-to-call solution that worked with Google Sheets Review Source MM Melissa M. Executive Assistant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy-peasy" March 13, 2019 3.0 Very good, and great value. Pros The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive. Great for someone who's never had to administer an office phone system. Cons We still experience poor call quality on occasion, particularly at one of our office locations that's in a coworking space. We've checked with our internet service provider, and we have excellent service, so it's likely not our ISP. Also there were previously some issues with the dialer feature not reading entries/numbers correctly when working with numbered selections on a recorded line. Review Source AY Atanas Y. Marketing director Retail Used the software for: 6-12 months ### "Reliable calls, easy to run" July 31, 2020 5.0 Pros Very easy to buy and set-up phone numbers. Reliable Android APP and great call quality. Cons I think that everything is good with their software. Had a few questions about their API and got answers within minutes. Alternatives considered [AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) Switched from [AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) It was very hard to use AVOXI's products. Review Source RS Rodrigo S. Owner Used the software for: Less than 6 months ### "So far Toky is not reliable. App is not working properly and a lot of bugs in general." February 6, 2018 2.0 Not many Pros They support numbers in LATAM and the tool is user-friendly. The concept and idea are practical and I was not able to find anything for the LATAM market. it was my only option in that regards. Cons App does not work as expected (Unable to receive calls or make calls that last more than 3 minutes). Call quality sometimes is bad an customer service blame my internet connection, microphone, browser etc... when it is obvious their issue (I use Ooma and Skype with no issues). Now when trying to access the admin panel I got a warning from my antivirus saying "Blocked by Web Anti-Virus Reason: phishing URL Furthermore, just recently calls are not even ringing on browser or windows app Review Source Response from Toky February 8, 2018 Hi Rodrigo, We know there were some configuration issues and some technical problems at first, but our team managed it to make things work fine and we are always working hard to keep it that way. About the anti-virus warning, its a false positive common in some anti-virus, but our website is regularly checked for security risks. We appreciate your comments and we always take care of offering a great product with an excellent customer service. If you have more issues or doubts you can contact our customer service team and we'll work to solve your problems with Toky. Regards VD Victor D. CEO Marketing and Advertising Used the software for: 1-2 years ### "A great phone system , works well with Zoho CRM" May 6, 2020 5.0 Pros The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team. They offer a solid solution that will grow with our company. The support they offer is almost spotted on Cons At the moment, the system is offered all i need Review Source AF Adelino F. IT Education Management Used the software for: 2+ years ### "Great support team" September 15, 2020 4.0 keep a better control on our toky users. Pros Ease to use and great customer support. Cons Sometimes we have so issues, but support team are quicly to sort it out Review Source YEL Yi Er L. Senior BDM Biotechnology Used the software for: 1-2 years ### "Satisfied overall" March 19, 2021 3.0 The very first reason we chose Toky out of all the similar products is because Toky is the only platform that allows calling to China. There was some issues that we encountered in the beginning when we used it, but the Toky team has been nothing but helpful. It took both sides some time, but eventually we solved the issue. Their CSR are very efficient, even when it's midnight on their side. Of course, there is still a big space for improvement, but with this attitude and dedication, Toky will stand out among the others in no time. Pros 1\. Enables calling to China 2. Records all the calls 3. Notifies missed calls 4. Multiuser platform Cons 1\. Connection might be unstable during some calls 2. Might be not easy to understand why my calls are not getting through sometimes Review Source SY Sean Y. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Simple and inexpensive but buggy and bad service" March 19, 2020 3.0 Liked the product first but we then had issues with integrations and timing and the customer support was horrible. Pros Simple. Priced well. Clean user interface. User experience was done well too. A good number of integrations. Cons Customer support and many bugs with apps and integrations. Calls were being missed. We made many attempts to rectify to no avail. Reason for choosing Toky Cost. Review Source KT Kelvin T. Customer Support Information Technology and Services Used the software for: 1-2 years ### "It just works" March 17, 2019 4.0 Pros Availability of app on desktop and web app Cons No official mobile application, relies on 3rd party Review Source JA Juan A. Sales Manager Music Used the software for: 1-2 years ### "Excelent experience. Whenever there is a problem, customer support takes action." April 23, 2018 5.0 Pros The things I like the most are the attention their customer support team gives and the ease of use of the app in general. Cons Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary. Review Source Justin S. Business Development Manager Education Management Used the software for: Less than 6 months ### "Supreme Support" October 2, 2019 5.0 Great, best customer support I have received in years Pros Prompt and more than adequate customer support Cons To be honest, there is nothing i can complain about. Review Source PP Pedro P. Jefe de Automatización y Canales de Contacto Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to use. Sales reps love it" February 19, 2019 5.0 Pros The platform is very easy to use and implement. Cons The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call) Review Source Response from Toky February 20, 2019 Hi Pedro, Thanks for the feedback. We are constantly working to improving our integrations, and the conference calling feature will be ready soon. AC Alexandru C. General manager Retail Used the software for: Less than 6 months ### "Great service and top notch customer support " July 8, 2019 5.0 The service works perfect and the customer support is very supportive and customer oriented Pros Customer support Pricing Low cost / minute Cons Nothing to dislike The service is really working well Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Reduce costa Review Source TL Tiffany L. Director of Operations Financial Services Used the software for: Less than 6 months ### "Toky User Review" June 10, 2019 5.0 Pros Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone. Cons How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's. Review Source MR Marius R. CEO Accounting Used the software for: Less than 6 months ### "No support from them" December 11, 2020 1.0 Pros Ease of use, however lack of a few features. Cons If you have a problem with a phone number or line, you are dead. They don't provide any answer. We have realized for more than a week that our phone number didn't work for getting calls. We told them was urgent and after 24 hours we haven't received any answer. 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