RIO Genesis Office

5 / 5 32 reviews

Who Uses This Software?

Real Estate Brokers, Real Estate Agents, Institutional Sellers, Real Estate Service Providers


Average Ratings

32 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
    See pricing details
  • Pricing Details
    Includes 10-50+ users depending on purchased plan - $10/user per mo.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RIO Software Solutions
  • riogenesis.com
  • Founded 2010
  • United States

About RIO Genesis Office

RIO Genesis helps your brokerage do more deals, make more money, and recruit more agents with an all-in-one office software and management solution. Automate daily tasks, manage teams, and obtain more business from clients. It is the only true solution that offers everything needed to run a successful real estate business. Agents can be more productive. Staff cam be more efficient, and brokers can run highly profitable offices. All of this can be done easier than ever before.


RIO Genesis Office Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

RIO Genesis Office Reviews Recently Reviewed!

Your whole business kept in one place.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Anything and everything you need for your file can be found right here. Basic information, photo albums, communication, documents, billing, offers, flyers, tasks, etc...

Cons: The software still has a few kinks to be worked out with the contact management portion of it. .....

I started using less than a year ago and I don't know how we ever got along without it!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we are able to integrate both REO and retail listings and customize easily
the contact management is great because it allows us to sort contacts by type (business client vs homeowner) and allows for notes on files and contacts

Cons: Set up of data input can be tedious and it really requires set up to work properly. But thats not an issue with the software, that's just laziness. Once you've input your information everything works like clockwork

Overall: RIO Genesis has helped us to organize easily in one platform. It so easy to customize that we are able to use it for all types of business including REO and corporate, Commercial and retail residential. The contact management is great and integrates easily for communication and notes between all parties in a transaction. I especially like that we can allow access to certain but not all parts of the same file. For example, an assistant can have access to specific on a file to work on, like contract & lender information, but no access to the client's contact information unless given access by the lead agent. No worries about client privacy issues or an agent getting a client list and moving to another firm!

Great Dashboard and so much more. Great customer service! Thank you Eddy!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have the ability to easily set up my team and easily move forward with assigning tasks to the team.

Overall: I am able to assign tasks to my team members at a faster and more proficient manner as we check status on each case.
I don't think that i have something that i do not like so far about this dashboard and the system.
As I become more familiar and faster on the system i will be happy to give you feedback should i see a need for recommendations and improvements.

Kudos to Rep

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: N/A

Overall: I am a first time user of RIO Genesis and rep walked me through the process with such skill and patience. Rep proves professionalism and a caring approach to customer service is alive and well!

Recommendations to other buyers: I recommend calling in for additional customer support/guidance

Vendor Response

by RIO Software Solutions on March 02, 2017

Thank you for the review! We're glad to read that you are able to use our system withe ease. Our support team is always happy to help.

Great product for our real estate team

Dec 12, 2016
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This service has helped us centralize the tools needed not just to run our REO Operations but Outer Tail as well.

Vendor Response

by RIO Software Solutions on December 13, 2016

Thank you Chris for your review. We're glad that you find our system useful for helping manage both your REO and retail business.

Great system

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user freindly

Overall: ALL REO has gone to a major platform. RIO Genesis is at the top. It uses years of experience in the REO business.

Recommendations to other buyers: use it for all your RE listings

Vendor Response

by RIO Software Solutions on November 30, 2016

Thank you Bob! We appreciate you leaving a review and also mentioning how RIO Genesis can be used manage all Real Estate listings.

Update: customer service is excellent.

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Eddie patiently answered my many questions. He was very helpful & walked me through, step by step. Rio has so many great features!

Excellent overall real estate software.

Nov 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The total package that covers all aspects of a office management system, CRM, to reimbursements.

Overall: This is a package that covers all aspects of real estate management. Everything from REO to retail transaction management and recruiting. It is a software developed and built by top real estate office management for real estate managers.

RIO Genesis

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Both my staff and agents use RIO. It is very easy to use! Customer service is efficient and friendly!

Great product for a great value

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: creating master task

Overall: I manage all of my listings on the platform. The tasking and work flow is good. It has worked great for what we do, and the technical support is second to none.

Recommendations to other buyers: I would recommend it!

New to RIO Genesis

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use

Overall: We are new to RIO Genesis but see the obvious advantages. It is easy to implement and have started to migrate our CRM over. The REO specific workflow is outstanding.

Recommendations to other buyers: REO experience will make it an easier transition

Great member of the team.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps everything organized and in front of me.

Cons: I am leaving this blank because I have yet to find anything I didn't like.

Overall: This program is a game changer. It is easy to use and keeps everything in one neat package. The whole team can see what each other is doing and how the client is reacting. It has been a great additions to the team.

Recommendations to other buyers: Don't wait to get this software. The amount of worry and stress from not knowing what a team member has put on a site of the clients or said to a client on the phone is reduced so much with this software. It allows all the information to be entered as it is happening and it is all at your fingertips when you need it. Believe me when I say it is so worth it. Don't wait get it as fast as you can.

Vendor Response

by RIO Software Solutions on November 16, 2016

Thank you Terri! We appreciate your review. We are glad that the use of our system allows you less worry and stress about what is going on in your business.

Excellent System for REO Management and Assignments

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is stellar and works on all systems.

Cons: Setup and training can be confusing for some clients who are new to products.

Overall: We have been an active user of the RIO Genesis System for well over 3 years now. It has progressively updated to become one of our main sources of REO tracking, follow up and offer receipt portals. If you're in the market for a system that will meet and exceed your needs, look no further.

Recommendations to other buyers: No it's great.

Fully Automate Your office

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everyone in the office can use it. Each user can only see permitted sectors.

Cons: Takes time to set up correctly.

Overall: This software keeps my office organized. Easy to use. All of our agents can access documents.
The administrator can permission each user to different parts of the software so that agents,office staff and management can all use this software .

Rio simply works!

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The RIO Genesis platform is ideal for multi faceted real estate offices working with various corporate clients. It can be a mess when clients all are on different operational methods and systems. RIO bring some stability to an unstable business. Highly recommend it.

Easy to use System for my Real Estate Office

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: has a lot of different features
makes things easier for real estate agent and staff
easy to use

Overall: Rio Genesis is a great software system. Our office and team members have been using it now for several years and we dont know what we'd do without it. We are able to assign tasks through the portal, stay on track with timelines, and track our expenses. The system has so many functions and features that NO other system has. In addition, there is a Vault that stores your file after you close for a minimal fee, which allows the Brokers to stay in compliance.

RIO Changed the trajectory of my business!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to organize information on each transaction, online access, storage system for documents and photos, and I can track the progress of each employee in the system.

Overall: RIO Genesis has given me the ability to streamline all of the processes of my business in one easy to use online system. I was used to tracking by spreadsheet and email for 10 plus years before I implemented RIO Genesis into my daily routine. I was an old school broker who didn't want to change my ways because they worked for me. The RIO support team cared about my business and worked with me for the transition. To this day they are always available any time I need their assistance. I can now manage my business between the two states I practice in without the stress of missing a step which gives me the freedom to hustle up more business and get a little down time in for myself because I have the extra time on hand from eliminating extra, useless steps in every task at hand! Thank you so much! Top notch system with quality support!

Great software!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Rio Genesis fits all of my business needs. After trying a few others with limited capabilities, I am pleased with the features Rio Genesis has to offer.

Comprehensive features and customization with great reporting capabilities

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Rio Genesis should meet all of your business needs. Compared to other software, I've found this to be the most comprehensive.

RIO Genesis

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We love the comprehensive features of RIO . It allows us to run multiple offices efficiently and streamline giving us more time to be with our clients ...

RIO Review

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used RIO for over a year now. It has incredible ease of use and features! I have not even explored over one half of the functionality at this point.

Most Comprehensive

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rio has everything you could ask for and more. If you are a one person show, a team, or a brokerage, Rio can handle your work load.

RIO Genesis Outstanding CRM

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It can be customized to fit your business model.

Cons: It takes some time to learn how to use as it offers so much but the investment of time is worth it.

Overall: The software does just about anything you need it to do and more. Easy to use. It will re-organize your business. My team loves it. We easily handle 150 transactions annually/$40m in volume.

Fantastic system!!!!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Keeps all tasks on point between me and my team. It is truly an asset to my business. Thank you for giving us this valuable tool.

First Class System!!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Versatile and easy to use.

Cons: Not much to dislike.. if I had to really dig for something, I would like it have more property management functionality.

Overall: Functionality and Ease of Use!! Customer service is 2nd to none. I highly recommend it.. very versatile for our business.

Recommendations to other buyers: Very Robust.. Make use of the online tutorials. We also had a live training for my staff.

Great application

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using this software for sometime and I really enjoy it, easy to use, great customer services, great service for the money. Defently I recommended Rio Genesis.

Cloud Based Real Estate Transaction Software

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Run your entire real estate brokerage from this cloud based real estate software., includes document storage, online offer submission.

Rio Genesis Experience

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: RIO Genesis helps my office run more efficiently and effectively. The online offer submission is my favorite feature, especially with multiple offers, I can now contact all agents with the click of a button.

New User Experience

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, Accurate, Productive

Cons: So versatile and thorough that it can be a bit overwhelming to totally set up and customize

Overall: So far this product seems to have everything we need and more, our customer service agent Eddie, has been absolutely amazing, knowledgeable , and eager to help. He also has been more than generous with his time.

Recommendations to other buyers: Keep doing what your doing

Eddie - RIO GENESIS TRAINING

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great to follow all our real estate needs and tasks in one place.

Overall: Eddie is awesome and very patience. I am enjoying this software program and look forward to becoming more organized and efficient.

Vendor Response

by RIO Software Solutions on December 13, 2016

Thank you for your review! We love to hear great things about our training and support staff! It's really important to us to deliver great training and service.

Riogenesis Review

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That my staff can use it and that I can restrict their permissions.

Cons: The homepage layout

Overall: I enjoy using the site. It is easy to use and is a convenient way to manage offers and communication.

Recommendations to other buyers: No not at this time.

Vendor Response

by RIO Software Solutions on November 10, 2016

Thank you for your honest review Kimberly! We're constantly looking for more ways to improve our system and we think you'll love our new user interface that's coming soon!

Best Real Estate Software out there!

Nov 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and stores all of the information that we need to complete a real estate transaction.

Cons: Non at this time.

Overall: My office has been using RIO Genesis for several years. We find that it is easy to use and keeps all of our documents in order. The staff has it open all day long adding to it then in the mornings I come in and run a few reports and I can see exactly what my staff accomplished yesterday. It's fantastic.
Over the years there has been questions about something or the other, the customer service is quick to respond and either give me the answer or find a solution to my problem.
I use several platforms in my real estate business, equator, resnet, dispo/exceleras, pyramid, Freddie, etc and I find that RIO gives me much more information and is a great platform for all of my real estate needs.

Recommendations to other buyers: I found that once we started using this software I haven't looked at any others because this fulfills all of our needs.

Vendor Response

by RIO Software Solutions on November 10, 2016

Thank you for the review Monica! We're glad that we are able to provide you a solution to fulfill all your Real Estate business needs.