# HoduCC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HoduCC Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/156136/HODUCC --- # HoduCC Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HoduCC ## What is HoduCC? HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Call Center Software is the ultimate solution to manage your call center services. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR, Skill Based Mapping & More. ## What is HoduCC used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 95 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Predictive Dialer / 2026 - Auto Dialer / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HoduCC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hodusoft.com/&name=HoduCC) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HoduCC 4.6 (95) VS. [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (95) Ease Of Use 4.8 (868) Value For Money 4.6 (86) Value For Money 4.5 (780) Customer Service 4.6 (92) Customer Service 4.6 (799) ## HoduCC alternatives Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (40) 70.00% of 40 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Computer Telephony Integration 4.5 (34) 64.71% of 34 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Call Monitoring 4.7 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Reporting/Analytics 4.6 (31) 83.87% of 31 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Center Management 4.5 (29) 79.31% of 29 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.6 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Distribute/route/connect calls HoduCC 85 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Move files across different systems or networks Caters to sales teams A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 4.5 (95) 4.5 Based on 95 reviews ## Pricing Value for money 4.6 (86) Free Trial Basic $10.00 Per User,Per Month Value for money 4.6 (86) 4.6 Based on 86 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Bird](https://www.capterra.com/p/160795/Bird/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (92) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (92) 4.6 Based on 92 reviews ## User reviews Overall rating 4.6 Based on 95 reviews Filter by rating 5(62) 4(30) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AN Antony N. Business Development Information Technology and Services ### "Value for Money" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 28, 2026 Pros Good value for money compared to the other enterprise platforms in the market, with similar rich features that my team can use to deliver excellent customer experience without high investment costs. Cons Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Functionalities are too basic for the kind of clientele we want to serve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TAOFEEK F. Head of Indirect Sales Information Technology and Services ### "Hodusoft: great product at best offers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 Its such a good product. It offers the best possible offers with the least possible cost. Easy to use and implement Pros Simplicity of use. It offers so many friendly features and offers great users experience. Simple to use, easy to implement Cons Non. The solution is great, but i will advice on the OEM to consider providing adequate marketing materials to help easy understanding of the solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA James A. Solution Consultant Information Technology and Services ### "Underrated Contact Center APP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Adolfo T. Product Manager Information Technology and Services ### "Excellent Solution for CC " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 easy for integration any channel voice, email, Whatsapp, webchat, for agents from one screen manage different interaction, good basic crm Is Multitenant, integration with google, microsoft for login user, and easy integration with SSO, integration with salesforce Pros Integration with various digital channels and intelligent bots, excellent predictive dialer for voice, manage campaing for channel SMS, Whatsapp. Excellent interface for agent, and clear voice with webrtc. Cons More APIs for integration, Casic IVR, more reports, and is not possible export data, more documentation Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) ease and integration for new aplication, and multitenant Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Neville Branham N. VoIP and PBX Manager Telecommunications ### "VoIP and PBX Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 12, 2026 Pros Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. Cons Has less queue ability, what I mean here is that you can have two different queues, and you would like one of them to be a priority for calls and the other one a secondary option. That so far is not applicable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tom N. Head of ICT Retail ### "Reliable and Easy-to-Use Call Center Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 12, 2026 Good experience overall. The system is stable, works well for call center operations, and has helped improve our communication and support process. Pros Easy to use, reliable, and has great call center features. Call quality is good and it makes managing customer support much easier. Cons Initial setup was a bit complex and required technical support to configure properly. Some advanced features are not very intuitive, so it takes time to fully understand the system. The user interface could also be more modern and responsive. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing HoduCC We chose HoduCC because it offers more customization, strong call center features, and good integration options compared to other solutions. It also provides reliable performance and flexible deployment (cloud or on-premise), which suited our requirements better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jennifer M. Sales Account Manager Telecommunications ### "Go to system for Omnichannel CX" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 10, 2026 Pros Value for Money Very User Intuitive Call Quality and features Note Taking Great call management Provides meetings summaries Cons Has an inbuilt CRM, wish it came with deal management Great for On premise, is also hybrid Ticketing is basic Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Abiodun S. CEO Information Technology and Services ### "Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 The easy to use and the seamless reporting module alongside the call quality and call center capability. Pros Ease of Use,Value for Money,Call Quality and Features, Call Management\\,Meeting Summaries,Note Taking Cons The solution meets the value for money and there is nothing less just need to enhance the look and feel (UIUX) Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) The reporting and the call center management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andy D. VP Product Telecommunications ### "HoduCC Omnichannel Contact Center Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 4, 2026 Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements. Pros HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful Cons The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement. Switched from [CenterWare Kolob](https://www.capterra.com/p/126744/CenterWare-Predictive-Dialler/) Robust API, more modern features and user interface for agents and admins Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Matsemela M. COO Information Technology and Services ### "Business and Technical Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach Pros Their solution meets most of our requirements. The team engagements were proactive for understanding our requirement. Cons Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/156136/HODUCC/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs HoduCC](https://www.capterra.com/compare/156136-169627/HODUCC-vs-RingOver) [Convoso vs HoduCC](https://www.capterra.com/compare/76768-156136/Cloud-Predictive-Dialer-vs-HODUCC)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)