Best For

Auto, Insurance, Banking, Finance, BPOs, Healthcare, Tourism and hospitality, eCommerce, Aviation, Education and training, logistics, telecommunications

Product Details

HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded.

Contact Details

Hodusoft

http://hodusoft.com/

Founded in 2015

Located in India

Contact Center Software

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours

HODUCC Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

HODUCC Reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5

Showing Most Helpful

Showing 4 of 4 reviews

Showing Most Helpful

Showing 4 of 4 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Avatar Image
Shubham T.
SEO Manager
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Best Call Center Software ”

OverallI was in need for a software which can handle huge call volume and also i can redirect to right person in the same line of customer calls, then i came across Hoducc from Google search and then it changed the way were working, really happy and satisfied with this software.
ProsI like two features the most, "Predictive Dialer" for my huge call volume uses and second is Skill Based Mapping, with the help of this, i can transfer customer calls to the skilled and relevant user based on costumers need, so they can have better experience.
ConsWell, i found this software very well operating and very easy to use so far, nothing to dislike.
Reviewer Source 
Source: Capterra
December 6, 2018
Avatar Image
Mittal S.
Lab technician
Hospital & Health Care, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Contact center for varying business sizes”

OverallSkill based routing reduces helps managing the call flow in the peak hours in more adequate manner
ProsHodusoft's Contact Center Solution is a secure and scalable solution as per our business needs. Predictive Dialer and Auto Dialer is the best feature in HoduCC as It adjusts Call automatically and Transfers it to Right person in Busy hours to Keep the customers on no hold.
ConsAs of Now there is nothing to Dislike about HoduCC,
Reviewer Source 
Source: Capterra
January 8, 2019
Sumeet B.
Customer Support Professional
Telecommunications, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 21, 2018

“Best for multi-process architecture ”

ProsHoduCC CRM application is the one point answer for a superior client benefit. The User Interface is brilliant, simple and most viably clear as crystal. We were looking for a multi-process design for our organization which was appropriate conveyed by the HoduCC Application.
ConsThere is nothing in HoduCC which you not like.
Reviewer Source 
Source: Capterra
November 21, 2018
Jones W.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
March 6, 2017

“Find it really useful in terms of operation and efficiency”

OverallWe are into business for about 10 years now and just recently we upgraded our Software system. HoduCC was recommended to us by a fellow entrepreneur. At first I was reluctant but soon we got to know it was pretty easy to operate. We found it really useful and efficient. It delivers what it had promised. I am now recommending this to my friends. Really Recommendations to other buyers: I think everyone would love this for its ease of use and the value it adds to the business.
Source: Capterra
March 6, 2017