--- title: "HoduCC Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HoduCC the right Call Center solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156136/HODUCC/reviews/" page_type: "reviews" language: "en" --- HoduCC 4.6 (96) [View alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of HoduCC Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring.“ March 23, 2026 AN Antony N Business DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours.“ April 28, 2026 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs.“ March 23, 2026 BC Billy C Technical Support LeadComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons.“ May 8, 2025 Tom N Head of ICTRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The system is stable, works well for call center operations, and has helped improve our communication and support process.“ March 12, 2026 Neville Branham N VoIP and PBX ManagerTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “That so far is not applicable.“ March 12, 2026 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I also appreciate its support for both inbound and outbound campaigns, including predictive dialing.“ March 23, 2026 JM Joshua M Systems EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Available sms gateways do not work in UgandaModifications of CRM are very limited“ April 11, 2023 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom N. Head of ICT Retail Used the software for: 2+ years ### "Reliable and Easy-to-Use Call Center Solution" March 12, 2026 5.0 Good experience overall. The system is stable, works well for call center operations, and has helped improve our communication and support process. Pros Easy to use, reliable, and has great call center features. Call quality is good and it makes managing customer support much easier. Cons Initial setup was a bit complex and required technical support to configure properly. Some advanced features are not very intuitive, so it takes time to fully understand the system. The user interface could also be more modern and responsive. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC We chose HoduCC because it offers more customization, strong call center features, and good integration options compared to other solutions. It also provides reliable performance and flexible deployment (cloud or on-premise), which suited our requirements better Review Source AN Antony N. Business Development Information Technology and Services Used the software for: 6-12 months ### "Value for Money" April 28, 2026 4.0 Pros Good value for money compared to the other enterprise platforms in the market, with similar rich features that my team can use to deliver excellent customer experience without high investment costs. Cons Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Functionalities are too basic for the kind of clientele we want to serve Review Source NF Neil F. Director Telecommunications Used the software for: 2+ years ### "Excellent technology back by available and knowledgable support" August 12, 2026 5.0 We've had a very positive experience with HoduCC, and I look forward to working with the team for years to come. Pros HoduCC is a feature rich, reliable omnichannel platform catering to a wide range of industry sectors. There's a strong focus on R&D, with new features and continuous improvement on existing ones. Aggregating the various channels is seamless, and easy to both use and manage. The dedicated team at HoduCC offers exceptional support and service, and the genuine partnership we've been able to build with the Hodu team has been a real highlight. Cons No cons come to mind. As with any digital product, there are hurdles to overcome from time to time, but these are professionally managed in conjunction with the HoduCC team. There's a wide range of ready to use AI tools already, and I'm looking forward to seeing many of these developed out further, so HoduCC can lead the market here the way it does in so many other areas. Review Source SN Sadat N. IT MANAGER Outsourcing/Offshoring Used the software for: 2+ years ### "HODUCC REVIEW." March 13, 2025 3.0 the experience hasn't been bad and i can rate it 6/10 Pros VOICE BROADCASTING AND THE A GOOD INTERFACE Cons Some of the functions stop working overtime. Review Source Ali A. Country Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Omni Channel Contact Centre Solution" June 23, 2025 5.0 Using the new version of HoduCC for more than a year for a few project and everything went smooth so far Pros Having Omni channel contact centre. The platform giving the agent freedom to switch between channels and also taking breaks, Cons There could be always some improvement however nothing I can list as for now. We used custom reporting and that module fulfils our requirement for custom report Review Source BC Billy C. Technical Support Lead Computer & Network Security Used the software for: 2+ years ### "The Mercedes Benz of Omnichannel Soutions" May 8, 2025 5.0 I love it overally. It is a smart solution; a Mercedes Benz at the price of a Toyota. The ease of configuration is also worth mentioning. Pros I loved the fact that AI has been incorporated; the sentiment analysis feature, to be specific, is a game-changer. And the pricing is just right. Cons The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC The cost of licensing for 3CX was way too expensive than we had budgeted for. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The features that we were very much interested in were not with Vici Dial. Review Source JA James A. Solution Consultant Information Technology and Services Used the software for: 1-2 years ### "Underrated Contact Center APP" March 23, 2026 5.0 My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. Review Source Abiodun S. CEO Information Technology and Services Used the software for: 2+ years ### "Value for Money" March 10, 2026 5.0 The easy to use and the seamless reporting module alongside the call quality and call center capability. Pros Ease of Use,Value for Money,Call Quality and Features, Call Management\\,Meeting Summaries,Note Taking Cons The solution meets the value for money and there is nothing less just need to enhance the look and feel (UIUX) Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) The reporting and the call center management Review Source Neville Branham N. VoIP and PBX Manager Telecommunications Used the software for: 1-2 years ### "VoIP and PBX Manager" March 12, 2026 4.0 Pros Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. Cons Has less queue ability, what I mean here is that you can have two different queues, and you would like one of them to be a priority for calls and the other one a secondary option. That so far is not applicable. Review Source TAOFEEK F. Head of Indirect Sales Information Technology and Services Used the software for: 1-2 years ### "Hodusoft: great product at best offers" March 23, 2026 5.0 Its such a good product. It offers the best possible offers with the least possible cost. Easy to use and implement Pros Simplicity of use. It offers so many friendly features and offers great users experience. Simple to use, easy to implement Cons Non. The solution is great, but i will advice on the OEM to consider providing adequate marketing materials to help easy understanding of the solution Review Source RMD Roberto Mauricio D. General Manager Information Technology and Services Used the software for: 2+ years ### "Telintel experience with Hodusoft Call Center Platform" June 27, 2025 4.0 Overall, it is a positive experience. It meets the expectations of Telintel and the potential clients it has been presented to. Pros It is very comprehensive in terms of services and integration. All services are consolidated into a single interface, representing a substantial improvement over the voice and omnichannel versions Cons The configuration process and manuals are not very clear. For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. Review Source AK Abdul K. Chief Executive Consumer Services Used the software for: 2+ years ### "My HODU Experience" March 13, 2025 5.0 An absolute delight as it helps us meet the needs of nearly all our customers regardless of line of business. Pros Scalability and ease of customisation of the product. Made for nearly every sector, every customer! Cons Costing. If it could be more flexible - especially on maintenance fees Review Source NF Neil F. Director Telecommunications Used the software for: 2+ years ### "HoduCC - Complete Omni-Channel Solution" December 4, 2023 5.0 Pros The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service. Cons The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter. Reason for choosing HoduCC HoduCC is a competitive and agile product that delivers. Review Source AO Adeyemi O. Customer Service Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Experience So Far" May 26, 2023 4.0 Since we started using the updated software, it has been effective and the features are top-notch. Pros It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too. Cons Call reminder and graphical representative of both inbound and outbound calls Review Source RG Rajeev G. CEO Telecommunications Used the software for: 2+ years ### "Ease to use with International quality" May 11, 2022 5.0 Pros It's really very users friendly platform and have maintained International standards. Cons None, there is none of any feature or module which we may rate as least liked Review Source Response from HoduSoft May 30, 2022 Thank you for the kind words. We really appreciate you taking the time to send us this helpful feedback. BG Banks G. Technical Director Information Technology and Services Used the software for: 2+ years ### "Amazing Solution " April 14, 2023 5.0 It has helped our contact team manage our customers expectations and win more customer trust. Pros I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center Cons For now, all the features available are all we need for our operation. Review Source ZL Zainab L. Customer Support Specialist Gambling & Casinos Used the software for: 2+ years ### "Feedback" May 28, 2023 4.0 Pros It is easy to use and the sound is clear. Cons When there is a technical issue on weekends, it takes days before it gets resolved. Review Source VR Verified Reviewer CIO Telecommunications Used the software for: 2+ years ### "YAXXA - HoduCC" September 15, 2020 5.0 The experience with HoduCC has been great, the support team is always available to help at a moments notice and the team any fixes are done fast and efficiently. Pros We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map. Cons Nothing we are currently very happy with the platform. Review Source CA Chinedum A. MD/CEO Information Technology and Services Used the software for: 1-2 years ### "HoduCC is one of the best Contact center Software in the Market. " February 16, 2022 5.0 HoduCC has omnichannel features and hence helps business to bridge the gaps of connecting customers from all available touch points and in any format of voice, chat or video.. Pros HoduCC has incredibly beautiful and engaging User Interphase and the ease of use for both agents and managers are very impressive. Cons It is our flag ship Contact center solution for midmarket and is vey affordable. Review Source FA Femi A. Director Renewables & Environment Used the software for: 2+ years ### "Solarisit" May 30, 2023 4.0 Pros Ease of usage and prompt response from support team Cons The re-installation fee is rather high. Reason for choosing HoduCC Ease of usage and prompt response from suppport team Review Source MT Mike T. CTO Telecommunications Used the software for: 2+ years ### "HoduCC flexible CX solution" March 10, 2025 5.0 Utilizing HoduCC to serve Contact Center experience for different customers, with different kind's of integration Pros Inovation, HoduCC is a product which look for inovation bringing to a callcenter the best necessary solution. Cons There is no negative points, as Hodusoft have full control of the application everything can be achieved with some development Review Source HK Hashim K. VP of IT Computer & Network Security Used the software for: 1-2 years ### "Best Omni-Channel Solution" July 14, 2020 5.0 The only Omni-Channel HoduCC, recommended by Agents and Supervisors. Customer experience is excellent and Survey Module make sure the business valuable and recurring. Pros The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive. Cons Mobile App for Agents will be revolutionary. Alternatives considered [QueueMetrics](https://www.capterra.com/p/151411/QueueMetrics/)[3CX](https://www.capterra.com/p/158704/3CX/)[XCALLY](https://www.capterra.com/p/136894/XCALLY/) Reason for choosing HoduCC Ease of use, pricing, features Review Source Response from HoduSoft July 27, 2020 Thank you. AO Abdirahman O. CTO Telecommunications Used the software for: 1-2 years ### "Good Contact Center tool" April 26, 2024 5.0 Pros Quick setup and very affordable. Support is also very strong. Licensing is also flexible Cons There are no specific disadvantages that I have seen. Review Source DD Damon D. CTO Financial Services Used the software for: 1-2 years ### "Great platform, great support." May 8, 2024 5.0 Pros Easy access to leadership to discuss future development. Cons Not a feature-rich as other enterprise platforms Review Source AS Ankur S. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good voice solution to recommend" July 11, 2020 4.0 Overall experience has been good. We have been using it from last a year now and so far experience is fine. Pros It has multiple options for login purpose depending upon your need Cons Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.