# HoduCC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HoduCC the right Call Center solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156136/HODUCC/reviews --- HoduCC 4.6 (95) [View alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of HoduCC Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring.“ March 23, 2026 AN Antony N Business DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours.“ April 28, 2026 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs.“ March 23, 2026 BC Billy C Technical Support LeadComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons.“ May 8, 2025 Tom N Head of ICTRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The system is stable, works well for call center operations, and has helped improve our communication and support process.“ March 12, 2026 Neville Branham N VoIP and PBX ManagerTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “That so far is not applicable.“ March 12, 2026 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I also appreciate its support for both inbound and outbound campaigns, including predictive dialing.“ March 23, 2026 JM Joshua M Systems EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Available sms gateways do not work in UgandaModifications of CRM are very limited“ April 11, 2023 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom N. Head of ICT Retail Used the software for: 2+ years ### "Reliable and Easy-to-Use Call Center Solution" March 12, 2026 5.0 Good experience overall. The system is stable, works well for call center operations, and has helped improve our communication and support process. Pros Easy to use, reliable, and has great call center features. Call quality is good and it makes managing customer support much easier. Cons Initial setup was a bit complex and required technical support to configure properly. Some advanced features are not very intuitive, so it takes time to fully understand the system. The user interface could also be more modern and responsive. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC We chose HoduCC because it offers more customization, strong call center features, and good integration options compared to other solutions. It also provides reliable performance and flexible deployment (cloud or on-premise), which suited our requirements better Review Source Ali A. Country Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Omni Channel Contact Centre Solution" June 23, 2025 5.0 Using the new version of HoduCC for more than a year for a few project and everything went smooth so far Pros Having Omni channel contact centre. The platform giving the agent freedom to switch between channels and also taking breaks, Cons There could be always some improvement however nothing I can list as for now. We used custom reporting and that module fulfils our requirement for custom report Review Source SN Sadat N. IT MANAGER Outsourcing/Offshoring Used the software for: 2+ years ### "HODUCC REVIEW." March 13, 2025 3.0 the experience hasn't been bad and i can rate it 6/10 Pros VOICE BROADCASTING AND THE A GOOD INTERFACE Cons Some of the functions stop working overtime. Review Source AN Antony N. Business Development Information Technology and Services Used the software for: 6-12 months ### "Value for Money" April 28, 2026 4.0 Pros Good value for money compared to the other enterprise platforms in the market, with similar rich features that my team can use to deliver excellent customer experience without high investment costs. Cons Setup, configuration and onboarding took longer than expected, delaying our kick-off by nearly 72 hours. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Functionalities are too basic for the kind of clientele we want to serve Review Source BC Billy C. Technical Support Lead Computer & Network Security Used the software for: 2+ years ### "The Mercedes Benz of Omnichannel Soutions" May 8, 2025 5.0 I love it overally. It is a smart solution; a Mercedes Benz at the price of a Toyota. The ease of configuration is also worth mentioning. Pros I loved the fact that AI has been incorporated; the sentiment analysis feature, to be specific, is a game-changer. And the pricing is just right. Cons The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC The cost of licensing for 3CX was way too expensive than we had budgeted for. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The features that we were very much interested in were not with Vici Dial. Review Source JA James A. Solution Consultant Information Technology and Services Used the software for: 1-2 years ### "Underrated Contact Center APP" March 23, 2026 5.0 My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. Review Source Abiodun S. CEO Information Technology and Services Used the software for: 2+ years ### "Value for Money" March 10, 2026 5.0 The easy to use and the seamless reporting module alongside the call quality and call center capability. Pros Ease of Use,Value for Money,Call Quality and Features, Call Management\\,Meeting Summaries,Note Taking Cons The solution meets the value for money and there is nothing less just need to enhance the look and feel (UIUX) Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) The reporting and the call center management Review Source SA Sharmarke A. General Manager Computer Software Used the software for: 1-2 years ### "General Manager" October 13, 2025 4.0 Our overall experience is that HoduCC is very standard and qualified system and recommend everyone interesting to join. Pros We are very contended all the features of the HoduCC particularly call recording for quality purpose. Cons SMS feature is not the way we expected, however in future you can develop the best way that suits customer needs, Review Source Neville Branham N. VoIP and PBX Manager Telecommunications Used the software for: 1-2 years ### "VoIP and PBX Manager" March 12, 2026 4.0 Pros Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. Cons Has less queue ability, what I mean here is that you can have two different queues, and you would like one of them to be a priority for calls and the other one a secondary option. That so far is not applicable. Review Source TAOFEEK F. Head of Indirect Sales Information Technology and Services Used the software for: 1-2 years ### "Hodusoft: great product at best offers" March 23, 2026 5.0 Its such a good product. It offers the best possible offers with the least possible cost. Easy to use and implement Pros Simplicity of use. It offers so many friendly features and offers great users experience. Simple to use, easy to implement Cons Non. The solution is great, but i will advice on the OEM to consider providing adequate marketing materials to help easy understanding of the solution Review Source RMD Roberto Mauricio D. General Manager Information Technology and Services Used the software for: 2+ years ### "Telintel experience with Hodusoft Call Center Platform" June 27, 2025 4.0 Overall, it is a positive experience. It meets the expectations of Telintel and the potential clients it has been presented to. Pros It is very comprehensive in terms of services and integration. All services are consolidated into a single interface, representing a substantial improvement over the voice and omnichannel versions Cons The configuration process and manuals are not very clear. For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. Review Source CW Cyrus W. Managing Director Computer Software Used the software for: Less than 6 months ### "Dynamic and Affordable Omnichannel Solution" March 31, 2025 5.0 Great omnichannel solution for any company size and affordable pricing. Pros Comprehesiveness of contact centre functionality - almost anything you can think of is included. Cons Navigation could possibly be simplified to improve ease of use. Review Source RS Ranjan S. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Contact Center Solution" March 11, 2024 5.0 Pros Ease of Use Refreshed User Interface Features Cons Support is a area where improvement is required. Review Source AM Andrew M. Operations Lead Outsourcing/Offshoring Used the software for: 6-12 months ### "HoduCC Experience Feedback " May 18, 2023 5.0 The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution. Pros Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs. Cons Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client. Review Source WA Winanjaya A. CTO Information Technology and Services Used the software for: 2+ years ### "Good but slightly expensive" May 17, 2023 5.0 Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia) Pros Flexibility and easy to use, rich features Cons Chatbot integrationIVR Bank TransactionMarket Place Integration Review Source AH Andrej H. VP Client Client Services Telecommunications Used the software for: 2+ years ### "HoduCC Review" May 24, 2023 5.0 We have a global team so using HoduCC allows us to connect in one system. Pros Integration into our data centres. Ease of use. Cons Admins not being able to take phone calls. Review Source JI Joseph I. CSM Sports Used the software for: 6-12 months ### "HoduCC review " May 24, 2023 4.0 We use it mostly for telemarketing. I will like lead generation metrics to be integrated into the platform. Pros Call monitoring.Coaching and call transfer Cons Network distruption. The network integration does not sit well with our local Telco and internet service providers. Review Source EO Emmanuel O. Customer Care Team Lead Financial Services Used the software for: 6-12 months ### "Hoducc Review" June 9, 2023 4.0 Pros I love the reporting platform. It has a lot of reporting to chose from especially as a Team Lead am able to pull report of all my agents and also it helps to analysis the reports. Cons The font need to be more attractive as it is currently look dull. Review Source CE Chiamaka E. Customer Success Specislist Outsourcing/Offshoring Used the software for: 6-12 months ### "HoduCC Review" May 24, 2023 5.0 satisfactory Pros HoduCC is very user-friendly and has a lot of features that are needed for CRM Cons the CDR often varies with what the service provider shares. Review Source CS Chansea S. Networking Banking Used the software for: 1-2 years ### "Admin Profile , Supervisore, Agent " April 30, 2024 4.0 Pros Call Center, social network , holiday week-off Cons call complaint, can user multiple sip trunk at the same time Reason for choosing HoduCC Bc it is helpful for my company is communicate with customer Review Source EL Edouard L. CEO Insurance Used the software for: Less than 6 months ### "Our Experience with HoduCC" May 18, 2023 5.0 Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet. The team is willing to offer additional support on demand as well if this makes sense for their customers and their products. So far so good. Pros The Queue & Campaign Managements is nice and easy. The various rights given to users. Creating IVR. Integrating with Telegram channel. Without being an expert in Telephony System, we can have plenty of flexibility. Cons It took me a while to understand the logic of the system and after setting up 4 different trunks with 4 different Telco, I can see that this is not straight forward for someone who is not acquainted fully with digital telephony. HoduCC teams have been supportive during the process though to help us go through this. Review Source LT Loeng T. CEO Information Technology and Services Used the software for: 6-12 months ### "one software have all functions of call center" February 8, 2022 5.0 Make more customer satisfaction Pros Omni-channel easy to use and more liable to use Cons Run on Free OS, CentOS is free license for enterprise companies, it is a concern of security and support Reason for choosing HoduCC one software have all functions of call center Review Source MI Mohsen I. COO Information Technology and Services Used the software for: 6-12 months ### "HoduCC review " January 27, 2022 5.0 very good comparing to the price Pros Functionalities, simplicity to implement ad the price Cons They can make some progress in the openness Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Review Source DB Darryl B. Owner Telecommunications Used the software for: 2+ years ### "FPComms" July 14, 2020 4.0 Pros Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns Cons Difficulty in integration to social media offerings. No automated reporting system for daily reports Review Source Response from HoduSoft July 16, 2020 Thank you Darryl. RM Ronald M. CEO Computer & Network Security Used the software for: Less than 6 months ### "Efficiency" March 11, 2024 5.0 it was indeed a good experience from the team as they showed the technical installations, assisted with client visits, product knowledge Pros Ease to use, support is available. Very efficient Cons so far things are good and no concerns so far Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.