# HoduCC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HoduCC the right Call Center solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156136/HODUCC/reviews --- HoduCC 4.6 (95) [View alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of HoduCC Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring.“ March 23, 2026 BC Billy C Technical Support LeadComputer & Network Security, 11 - 50 employeesUsed the software for: More than 2 years. “The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons.“ May 8, 2025 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs.“ March 23, 2026 Neville Branham N VoIP and PBX ManagerTelecommunications, 501 - 1,000 employeesUsed the software for: 1-2 years. “That so far is not applicable.“ March 12, 2026 Tom N Head of ICTRetail, 201 - 500 employeesUsed the software for: More than 2 years. “The system is stable, works well for call center operations, and has helped improve our communication and support process.“ March 12, 2026 EO Emmanuel O Customer Care Team LeadFinancial Services, 201 - 500 employeesUsed the software for: 6-12 months. “The font need to be more attractive as it is currently look dull.“ June 9, 2023 JA James A Solution ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I also appreciate its support for both inbound and outbound campaigns, including predictive dialing.“ March 23, 2026 ZL Zainab L Customer Support SpecialistGambling & Casinos, 11 - 50 employeesUsed the software for: More than 2 years. “When there is a technical issue on weekends, it takes days before it gets resolved.“ May 28, 2023 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom N. Head of ICT Retail Used the software for: 2+ years ### "Reliable and Easy-to-Use Call Center Solution" March 12, 2026 5.0 Good experience overall. The system is stable, works well for call center operations, and has helped improve our communication and support process. Pros Easy to use, reliable, and has great call center features. Call quality is good and it makes managing customer support much easier. Cons Initial setup was a bit complex and required technical support to configure properly. Some advanced features are not very intuitive, so it takes time to fully understand the system. The user interface could also be more modern and responsive. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC We chose HoduCC because it offers more customization, strong call center features, and good integration options compared to other solutions. It also provides reliable performance and flexible deployment (cloud or on-premise), which suited our requirements better Review Source Ali A. Country Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Omni Channel Contact Centre Solution" June 23, 2025 5.0 Using the new version of HoduCC for more than a year for a few project and everything went smooth so far Pros Having Omni channel contact centre. The platform giving the agent freedom to switch between channels and also taking breaks, Cons There could be always some improvement however nothing I can list as for now. We used custom reporting and that module fulfils our requirement for custom report Review Source SN Sadat N. IT MANAGER Outsourcing/Offshoring Used the software for: 2+ years ### "HODUCC REVIEW." March 13, 2025 3.0 the experience hasn't been bad and i can rate it 6/10 Pros VOICE BROADCASTING AND THE A GOOD INTERFACE Cons Some of the functions stop working overtime. Review Source JA James A. Solution Consultant Information Technology and Services Used the software for: 1-2 years ### "Underrated Contact Center APP" March 23, 2026 5.0 My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. Review Source BC Billy C. Technical Support Lead Computer & Network Security Used the software for: 2+ years ### "The Mercedes Benz of Omnichannel Soutions" May 8, 2025 5.0 I love it overally. It is a smart solution; a Mercedes Benz at the price of a Toyota. The ease of configuration is also worth mentioning. Pros I loved the fact that AI has been incorporated; the sentiment analysis feature, to be specific, is a game-changer. And the pricing is just right. Cons The dashboard towards the left is a bit squeezed, giving the agent too little room to interact with the icons. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing HoduCC The cost of licensing for 3CX was way too expensive than we had budgeted for. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The features that we were very much interested in were not with Vici Dial. Review Source SA Sharmarke A. General Manager Computer Software Used the software for: 1-2 years ### "General Manager" October 13, 2025 4.0 Our overall experience is that HoduCC is very standard and qualified system and recommend everyone interesting to join. Pros We are very contended all the features of the HoduCC particularly call recording for quality purpose. Cons SMS feature is not the way we expected, however in future you can develop the best way that suits customer needs, Review Source Abiodun S. CEO Information Technology and Services Used the software for: 2+ years ### "Value for Money" March 10, 2026 5.0 The easy to use and the seamless reporting module alongside the call quality and call center capability. Pros Ease of Use,Value for Money,Call Quality and Features, Call Management\\,Meeting Summaries,Note Taking Cons The solution meets the value for money and there is nothing less just need to enhance the look and feel (UIUX) Switched from [Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) The reporting and the call center management Review Source Neville Branham N. VoIP and PBX Manager Telecommunications Used the software for: 1-2 years ### "VoIP and PBX Manager" March 12, 2026 4.0 Pros Their software is user friendly and their will to always improve at innovation is something that encourages Hodu's customers to feel valued and gives hope that therewill always be room for improvement. Cons Has less queue ability, what I mean here is that you can have two different queues, and you would like one of them to be a priority for calls and the other one a secondary option. That so far is not applicable. Review Source MM Matsemela M. COO Information Technology and Services Used the software for: 1-2 years ### "Business and Technical Support " November 12, 2025 5.0 Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach Pros Their solution meets most of our requirements. The team engagements were proactive for understanding our requirement. Cons Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it. Review Source TAOFEEK F. Head of Indirect Sales Information Technology and Services Used the software for: 1-2 years ### "Hodusoft: great product at best offers" March 23, 2026 5.0 Its such a good product. It offers the best possible offers with the least possible cost. Easy to use and implement Pros Simplicity of use. It offers so many friendly features and offers great users experience. Simple to use, easy to implement Cons Non. The solution is great, but i will advice on the OEM to consider providing adequate marketing materials to help easy understanding of the solution Review Source AK Abdul K. Chief Executive Consumer Services Used the software for: 2+ years ### "My HODU Experience" March 13, 2025 5.0 An absolute delight as it helps us meet the needs of nearly all our customers regardless of line of business. Pros Scalability and ease of customisation of the product. Made for nearly every sector, every customer! Cons Costing. If it could be more flexible - especially on maintenance fees Review Source PO Peter O. CTO Information Technology and Services Used the software for: 2+ years ### "I highly recommend HoduCC to any business looking for a reliable and feature rich platform" May 22, 2023 5.0 it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution." Pros It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively. Cons none, for now, the existing features are enough and meeting my needs Reason for choosing HoduCC It has all i need to make to work effectively Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Full fledged VoIP Contact Centre Solution with ease to handle multiple Feature modules" February 16, 2022 5.0 Pros 1\. Ease to implement 2. Ease to configure 3. Very User friendly UI 4. Ease for end user Modules Cons 1\. Need to work on Road Maps rapidly 2. Need to share Immediate updates and bug fixes Review Source KD Kim D. Director Telecommunications Used the software for: 2+ years ### "I can only recomend HoduCC" May 17, 2023 5.0 I'm working very well and close with the team, doesn't matter what kind of issue (sales/support) Pros I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional. Cons That the time line for the customization can be shorter. Review Source MT Meyly T. Sale Engineer Telecommunications Used the software for: I used a free trial ### "Great Call Center System very recommend this " February 9, 2022 5.0 We use Hodu for manage Call Center , it provide great result because of it easy use and understand of the system that make the agent to easy to manage their daily work more easily. Pros it easy to use and understand and most importantly the price is very acceptable, the system have a lot of feature , and we can easily to self learn because of the easy design of system that help even user that don't have much knowledge in relate field to understand . Cons Because of the difference of country that I use, so the language of the system is in English not in my Language( that is Khmer). Reason for choosing HoduCC Acceptable price and great system that provide system that effective and give developer and user to easy to handle . Review Source SJ Sarah J. customer support specialist Entertainment Used the software for: 2+ years ### "call out product" May 28, 2023 4.0 Pros The call out, the product is easy to use. Cons every feature is good, with no negative reviews. Review Source EO Evelyn O. Supervisor, User Support Team Financial Services Used the software for: 2+ years ### "Hoducc" May 23, 2023 4.0 It has been good. However, we experience some downtime at times Pros I like the Real-Time Reporting/call recording Cons There are no aspect of the product that is difficult to use Review Source GT Gandhi T. Operations Manager Telecommunications Used the software for: 2+ years ### "HoduCC is Full of Features" May 16, 2022 4.0 Pros HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features. Cons There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics. Review Source Response from HoduSoft May 30, 2022 We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards! JA Jacob A. Customer service specialist Sporting Goods Used the software for: 6-12 months ### "HoduCC Review" May 28, 2023 5.0 Great Pros Easy to access, log in and navigate when used Cons I dont have any issue with HoduCC, it's a great product Review Source VR Verified Reviewer Business development manager Computer & Network Security Used the software for: 2+ years ### "Good solution" May 23, 2023 5.0 Pros Intuitive interfacesCapacity and performance Cons Statistics dashboards and supervisor profil Review Source EL Edouard L. CEO Insurance Used the software for: Less than 6 months ### "Our Experience with HoduCC" May 18, 2023 5.0 Overall, I am convinced that we have made a good choice by selectin HoduCC and I am sure that we will continue to discover more functionalities which we have not uncovered yet. The team is willing to offer additional support on demand as well if this makes sense for their customers and their products. So far so good. Pros The Queue & Campaign Managements is nice and easy. The various rights given to users. Creating IVR. Integrating with Telegram channel. Without being an expert in Telephony System, we can have plenty of flexibility. Cons It took me a while to understand the logic of the system and after setting up 4 different trunks with 4 different Telco, I can see that this is not straight forward for someone who is not acquainted fully with digital telephony. HoduCC teams have been supportive during the process though to help us go through this. Review Source LT Loeng T. CEO Information Technology and Services Used the software for: 6-12 months ### "one software have all functions of call center" February 8, 2022 5.0 Make more customer satisfaction Pros Omni-channel easy to use and more liable to use Cons Run on Free OS, CentOS is free license for enterprise companies, it is a concern of security and support Reason for choosing HoduCC one software have all functions of call center Review Source MI Mohsen I. COO Information Technology and Services Used the software for: 6-12 months ### "HoduCC review " January 27, 2022 5.0 very good comparing to the price Pros Functionalities, simplicity to implement ad the price Cons They can make some progress in the openness Alternatives considered [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Review Source DB Darryl B. Owner Telecommunications Used the software for: 2+ years ### "FPComms" July 14, 2020 4.0 Pros Easy navigation of system and reports. Quick and efficient dashboards for real time information of agents and campaigns Cons Difficulty in integration to social media offerings. No automated reporting system for daily reports Review Source Response from HoduSoft July 16, 2020 Thank you Darryl. RM Ronald M. CEO Computer & Network Security Used the software for: Less than 6 months ### "Efficiency" March 11, 2024 5.0 it was indeed a good experience from the team as they showed the technical installations, assisted with client visits, product knowledge Pros Ease to use, support is available. Very efficient Cons so far things are good and no concerns so far Review Source Similar Products Featured ## Related categories [Call Recording](https://www.capterra.com/call-recording-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.