# Page 2 | HoduCC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HoduCC the right Call Center solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156136/HODUCC/reviews --- HoduCC 4.6 (95) [View alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of HoduCC ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Sharmarke A. General Manager Computer Software Used the software for: 1-2 years ### "General Manager" October 13, 2025 4.0 Our overall experience is that HoduCC is very standard and qualified system and recommend everyone interesting to join. Pros We are very contended all the features of the HoduCC particularly call recording for quality purpose. Cons SMS feature is not the way we expected, however in future you can develop the best way that suits customer needs, Review Source MM Matsemela M. COO Information Technology and Services Used the software for: 1-2 years ### "Business and Technical Support " November 12, 2025 5.0 Overall the engagement in account management, technical support, is brilliant. The staff are welcome and patient on the approach Pros Their solution meets most of our requirements. The team engagements were proactive for understanding our requirement. Cons Lack of support for some legacy systems/protocol such as SOAP/XML and SMPP, were we struggle to integrate but there is an engagement to resolve it. Review Source AT Adolfo T. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Solution for CC " March 20, 2026 4.0 easy for integration any channel voice, email, Whatsapp, webchat, for agents from one screen manage different interaction, good basic crm Is Multitenant, integration with google, microsoft for login user, and easy integration with SSO, integration with salesforce Pros Integration with various digital channels and intelligent bots, excellent predictive dialer for voice, manage campaing for channel SMS, Whatsapp. Excellent interface for agent, and clear voice with webrtc. Cons More APIs for integration, Casic IVR, more reports, and is not possible export data, more documentation Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) ease and integration for new aplication, and multitenant Review Source Andy D. VP Product Telecommunications Used the software for: 2+ years ### "HoduCC Omnichannel Contact Center Platform" February 4, 2026 5.0 Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements. Pros HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful Cons The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement. Switched from [CenterWare Kolob](https://www.capterra.com/p/126744/CenterWare-Predictive-Dialler/) Robust API, more modern features and user interface for agents and admins Review Source RMD Roberto Mauricio D. General Manager Information Technology and Services Used the software for: 2+ years ### "Telintel experience with Hodusoft Call Center Platform" June 27, 2025 4.0 Overall, it is a positive experience. It meets the expectations of Telintel and the potential clients it has been presented to. Pros It is very comprehensive in terms of services and integration. All services are consolidated into a single interface, representing a substantial improvement over the voice and omnichannel versions Cons The configuration process and manuals are not very clear. For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. Review Source VR Verified Reviewer Chief Revenue Officer Telecommunications Used the software for: 2+ years ### "HoduCC Review" May 5, 2025 5.0 Overall we have been very happy with the HoduCC product. It has provided all of our and our customer needs. It is a great cost effective solution. Pros Easily configurable. Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions. Cons The reporting is good but could be improved. There are lots of canned reports to fit your needs but the ability to customize reports is limited. That being said the canned reports cover the majority of the reporting needs. Review Source AO Ayodeji O. Customer service Manager Environmental Services Used the software for: Less than 6 months ### "The best call solution so far" February 21, 2025 5.0 My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks. Pros I appreciate HoduCC's efficient call routing, real-time reporting, Zoho CRM integration, and user-friendly interface, which enhance customer service operations and team productivity. Cons HoduCC could improve in areas like occasional system lags, system responsiveness, and customization to make navigation more intuitive. Review Source JS Jalpa S. CEO Telecommunications Used the software for: 1-2 years ### "HoduCC is a great product" March 21, 2025 5.0 My experience with HoduCC has been mostly positive. It’s a feature-rich and scalable call center solution and the IVR, call recording, and analytics features are especially useful. Pros I like the omni channel aspect the most and call there support. Cons HoduCC has great features, but it took some time to get everything running smoothly. However, once set up, it works well. Review Source CW Cyrus W. Managing Director Computer Software Used the software for: Less than 6 months ### "Dynamic and Affordable Omnichannel Solution" March 31, 2025 5.0 Great omnichannel solution for any company size and affordable pricing. Pros Comprehesiveness of contact centre functionality - almost anything you can think of is included. Cons Navigation could possibly be simplified to improve ease of use. Review Source Ismed S. Director Telecommunications Used the software for: 2+ years ### "Excellent" May 17, 2023 5.0 We can simplify in managing end user call centre and contact center with HoduCC. Pros It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram. Cons User login panel that showing tabs of user roles. Reason for choosing HoduCC We believe HoduCC can satisfy the user needs. Review Source MS Mandip S. DM IT Airlines/Aviation Used the software for: 1-2 years ### "Best and Stable Omnichannel Solution " April 30, 2024 5.0 We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution. Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution. Pros Available functions and features work very well, you did not need support help for months. Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot. Cons We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions. Alternatives considered [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Reason for choosing HoduCC Knowlarity team is not approachable and even not respond timely. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Stability of solution. The reporting part is not good, recordings are sometimes missed and features are not good. All over its, not a robust product. Review Source NF Neil F. Director Telecommunications Used the software for: 2+ years ### "HoduCC - Complete Omni-Channel Solution" December 4, 2023 5.0 Pros The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service. Cons The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter. Reason for choosing HoduCC HoduCC is a competitive and agile product that delivers. Review Source Joash A. Business development Information Technology and Services Used the software for: 2+ years ### "Best " May 17, 2023 4.0 Excellent Pros Product easy to useIntegration easySupport available Cons Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial Review Source RS Ranjan S. Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Contact Center Solution" March 11, 2024 5.0 Pros Ease of Use Refreshed User Interface Features Cons Support is a area where improvement is required. Review Source Maxwell O. Head of Engineering Insurance Used the software for: 6-12 months ### "Full Featured Call Center System" March 9, 2022 5.0 It's been a great ride Pros IVR capabilities are top-notch - very flexible and easy set up Cons Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Reason for choosing HoduCC HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price Switched from [Ameyo](https://www.capterra.com/p/85852/Ameyo/) We needed a full featured product with price predictability and transparency. Review Source AO Adeyemi O. Customer Service Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Experience So Far" May 26, 2023 4.0 Since we started using the updated software, it has been effective and the features are top-notch. Pros It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too. Cons Call reminder and graphical representative of both inbound and outbound calls Review Source IB Ibironke B. Quality assurance officer Banking Used the software for: 2+ years ### "Overview of HoduCC performance" April 18, 2023 5.0 To a large extent the performance of the application is good but if the reporting can be worked on it would be better. Pros Its web base and easy to adapt by new agents. Cons The reporting is not well detailed which doesn't make reporting easy. Review Source AM Andrew M. Operations Lead Outsourcing/Offshoring Used the software for: 6-12 months ### "HoduCC Experience Feedback " May 18, 2023 5.0 The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution. Pros Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs. Cons Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client. Review Source KE Kevin E. VP- IT Airlines/Aviation Used the software for: 1-2 years ### "Feedback from the Callcenter floor" May 22, 2024 4.0 Have good feed back from head of contact center and users Pros \- Reporting is good - call time and audio - access to backend data is good and - clear voice communication Cons Still using No much down time so no comments Review Source RG Rajeev G. CEO Telecommunications Used the software for: 2+ years ### "Ease to use with International quality" May 11, 2022 5.0 Pros It's really very users friendly platform and have maintained International standards. Cons None, there is none of any feature or module which we may rate as least liked Review Source Response from HoduSoft May 30, 2022 Thank you for the kind words. We really appreciate you taking the time to send us this helpful feedback. LR Lyndah R. Customer Experience Manager Civic & Social Organization Used the software for: 1-2 years ### "F4E Hodu Review" March 13, 2024 4.0 So far so good! It has provided us with a good platform to manage customer feedback Pros A very good product..easy to use and easy to customize Cons Nothing at the moment. All is good and working Alternatives considered [Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/) Reason for choosing HoduCC Affordable product Ease of use No annual licenses Review Source VR Verified Reviewer Banquier Financial Services Used the software for: 2+ years ### "Automatique" October 30, 2023 4.0 Dans l'ensemble agréable Pros Numéroteur centre d'appel ce logiciel permet de faire des appels Cons Bouffe trop en connexion internet et abonnement peu cher Review Source SC SHARMAARKE C. Technical Manager Information Technology and Services Used the software for: 1-2 years ### "Technical Manager" March 13, 2024 5.0 hoducc platform is good for call management and related features, except issue of integration of third party is more complicated and not allowed end users to manage the integrations. Pros Recurring Support and Hi price per agents when require to increase. Cons Good Performance Easy to use. Error free. Alternatives considered [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Reason for choosing HoduCC It's built in free switch which is better than other call management. Review Source WA Winanjaya A. CTO Information Technology and Services Used the software for: 2+ years ### "Good but slightly expensive" May 17, 2023 5.0 Nice solution but please consider to integrate with ChatGPT as this would be improve customer experience before they being served by the available agent. Also please add the IVR Bank Transaction that supports both english and bahasa (since I’m from Indonesia) Pros Flexibility and easy to use, rich features Cons Chatbot integrationIVR Bank TransactionMarket Place Integration Review Source AA Austine A. MD/CEO Information Technology and Services Used the software for: 2+ years ### "HODUCC: Best of breeds in ominiChannel Solution" February 3, 2022 5.0 Very Comfortable with the product. Pros Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured 4. Robust and cost effective. Cons Not yet observed as it currently meets all our contact centre expectations. Alternatives considered [Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/) Reason for choosing HoduCC Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.