# Page 2 | HoduCC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HoduCC the right Call Center solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156136/HODUCC/reviews --- HoduCC 4.6 (95) [View alternatives](https://www.capterra.com/p/156136/HODUCC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of HoduCC ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA James A. Solution Consultant Information Technology and Services Used the software for: 1-2 years ### "Underrated Contact Center APP" March 23, 2026 5.0 My overall experience with HoduCC has been positive, especially in delivering a scalable and feature-rich contact center solution. The platform supports both inbound and outbound operations with capabilities like IVR, call routing, call recording, and real-time monitoring. Its multi-tenant architecture makes it suitable for service providers and growing businesses. Pros What stands out most about HoduCC is its flexibility and depth as a contact center solution. It offers enterpise level features with affordability, features like skill-based routing, IVR, call recording, real-time analytics, and seamless integrations with Zoho and Salesforce, making it highly adaptable to different business needs. The multi-tenant architecture is especially valuable for scaling and managing multiple clients efficiently. I also appreciate its support for both inbound and outbound campaigns, including predictive dialing. The reporting capabilities provide actionable insights for performance optimization. Overall, HoduCC strikes a strong balance between advanced functionality and customization, making it a reliable platform for delivering efficient, data-driven customer engagement experiences. Cons The user interface, though functional, could be more intuitive and modern to improve agent and admin experience. Additionally, certain features such as advanced analytics. Review Source AT Adolfo T. Product Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Solution for CC " March 20, 2026 4.0 easy for integration any channel voice, email, Whatsapp, webchat, for agents from one screen manage different interaction, good basic crm Is Multitenant, integration with google, microsoft for login user, and easy integration with SSO, integration with salesforce Pros Integration with various digital channels and intelligent bots, excellent predictive dialer for voice, manage campaing for channel SMS, Whatsapp. Excellent interface for agent, and clear voice with webrtc. Cons More APIs for integration, Casic IVR, more reports, and is not possible export data, more documentation Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) ease and integration for new aplication, and multitenant Review Source TAOFEEK F. Head of Indirect Sales Information Technology and Services Used the software for: 1-2 years ### "Hodusoft: great product at best offers" March 23, 2026 5.0 Its such a good product. It offers the best possible offers with the least possible cost. Easy to use and implement Pros Simplicity of use. It offers so many friendly features and offers great users experience. Simple to use, easy to implement Cons Non. The solution is great, but i will advice on the OEM to consider providing adequate marketing materials to help easy understanding of the solution Review Source Andy D. VP Product Telecommunications Used the software for: 2+ years ### "HoduCC Omnichannel Contact Center Platform" February 4, 2026 5.0 Fantastic Omnichannel Contact Center platform with AI, functionality for modern contact centers and continuous feature enhancements. Pros HoduCC is very scalable, modern UI, with strong Omni channel capabilities. The software is constantly improving and adding valuable features and functionality. Sales The sales and support teams as well as Executives are very responsive and helpful Cons The predictive dialer currently does not have North American SIT tone detection which would be a good enhancement. Switched from [CenterWare Kolob](https://www.capterra.com/p/126744/CenterWare-Predictive-Dialler/) Robust API, more modern features and user interface for agents and admins Review Source RMD Roberto Mauricio D. General Manager Information Technology and Services Used the software for: 2+ years ### "Telintel experience with Hodusoft Call Center Platform" June 27, 2025 4.0 Overall, it is a positive experience. It meets the expectations of Telintel and the potential clients it has been presented to. Pros It is very comprehensive in terms of services and integration. All services are consolidated into a single interface, representing a substantial improvement over the voice and omnichannel versions Cons The configuration process and manuals are not very clear. For example, the WhatsApp setup with Meta isn’t properly explained, which makes implementation challenging. Review Source AO Ayodeji O. Customer service Manager Environmental Services Used the software for: Less than 6 months ### "The best call solution so far" February 21, 2025 5.0 My overall experience with HoduCC has been positive, as it provides efficient call management, real-time analytics, and seamless CRM integration, which enhance customer service operations at Koolboks. Pros I appreciate HoduCC's efficient call routing, real-time reporting, Zoho CRM integration, and user-friendly interface, which enhance customer service operations and team productivity. Cons HoduCC could improve in areas like occasional system lags, system responsiveness, and customization to make navigation more intuitive. Review Source VR Verified Reviewer Chief Revenue Officer Telecommunications Used the software for: 2+ years ### "HoduCC Review" May 5, 2025 5.0 Overall we have been very happy with the HoduCC product. It has provided all of our and our customer needs. It is a great cost effective solution. Pros Easily configurable. Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions. Cons The reporting is good but could be improved. There are lots of canned reports to fit your needs but the ability to customize reports is limited. That being said the canned reports cover the majority of the reporting needs. Review Source JS Jalpa S. CEO Telecommunications Used the software for: 1-2 years ### "HoduCC is a great product" March 21, 2025 5.0 My experience with HoduCC has been mostly positive. It’s a feature-rich and scalable call center solution and the IVR, call recording, and analytics features are especially useful. Pros I like the omni channel aspect the most and call there support. Cons HoduCC has great features, but it took some time to get everything running smoothly. However, once set up, it works well. Review Source CW Cyrus W. Managing Director Computer Software Used the software for: Less than 6 months ### "Dynamic and Affordable Omnichannel Solution" March 31, 2025 5.0 Great omnichannel solution for any company size and affordable pricing. Pros Comprehesiveness of contact centre functionality - almost anything you can think of is included. Cons Navigation could possibly be simplified to improve ease of use. Review Source MS Mandip S. DM IT Airlines/Aviation Used the software for: 1-2 years ### "Best and Stable Omnichannel Solution " April 30, 2024 5.0 We are happy with Hoducc as it provided all the features we wanted that time when we moved to Hoducc. Reporting, monitoring, recording, configuration, and stability of solution. Now requested to add more features in the solution and their R & D is working on that hope we add that soon in our solution. Pros Available functions and features work very well, you did not need support help for months. Before Hodu cc we used a product in which was issue with reports and function were not working properly which impacted our business a lot. Cons We have incoming traffic mostly and for that few features need a popup for incoming calls and the call will be picked with a keyboard shortcut and Hoducc team promised that he would provide it in the upcoming versions. Alternatives considered [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Reason for choosing HoduCC Knowlarity team is not approachable and even not respond timely. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Stability of solution. The reporting part is not good, recordings are sometimes missed and features are not good. All over its, not a robust product. Review Source KE Kevin E. VP- IT Airlines/Aviation Used the software for: 1-2 years ### "Feedback from the Callcenter floor" May 22, 2024 4.0 Have good feed back from head of contact center and users Pros \- Reporting is good - call time and audio - access to backend data is good and - clear voice communication Cons Still using No much down time so no comments Review Source Ismed S. Director Telecommunications Used the software for: 2+ years ### "Excellent" May 17, 2023 5.0 We can simplify in managing end user call centre and contact center with HoduCC. Pros It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram. Cons User login panel that showing tabs of user roles. Reason for choosing HoduCC We believe HoduCC can satisfy the user needs. Review Source PO Peter O. CTO Information Technology and Services Used the software for: 2+ years ### "I highly recommend HoduCC to any business looking for a reliable and feature rich platform" May 22, 2023 5.0 it can seamlessly be integrated with other existing CRM systems, it has a real-time reporting tool, with an intuitive and user-friendly interface that has significantly enhanced our customer service. The support team is also responsive and helpful whenever we need assistance, also the management team “Kartik Khambhati” treats clients with respect and professionalism. I highly recommend HoduCC to any business looking for a reliable and feature-rich call center solution." Pros It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively. Cons none, for now, the existing features are enough and meeting my needs Reason for choosing HoduCC It has all i need to make to work effectively Review Source AO Abdirahman O. CTO Telecommunications Used the software for: 1-2 years ### "Good Contact Center tool" April 26, 2024 5.0 Pros Quick setup and very affordable. Support is also very strong. Licensing is also flexible Cons There are no specific disadvantages that I have seen. Review Source NF Neil F. Director Telecommunications Used the software for: 2+ years ### "HoduCC - Complete Omni-Channel Solution" December 4, 2023 5.0 Pros The wide variety of functions an features that are capable of providing a complete and often unique solution to the requirements of a range of environments and purposes. HoduCC provides. HoduCC has a high level of integration capability to both bespoke and proprietary applications. HoduCC also has a strong support team which provides a personalised service. Cons The platform caters to our requirements, whenever we have arrived at a road block we have always been able to jointly resolve the matter. Reason for choosing HoduCC HoduCC is a competitive and agile product that delivers. Review Source Joash A. Business development Information Technology and Services Used the software for: 2+ years ### "Best " May 17, 2023 4.0 Excellent Pros Product easy to useIntegration easySupport available Cons Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial Review Source CS Chansea S. Networking Banking Used the software for: 1-2 years ### "Admin Profile , Supervisore, Agent " April 30, 2024 4.0 Pros Call Center, social network , holiday week-off Cons call complaint, can user multiple sip trunk at the same time Reason for choosing HoduCC Bc it is helpful for my company is communicate with customer Review Source Maxwell O. Head of Engineering Insurance Used the software for: 6-12 months ### "Full Featured Call Center System" March 9, 2022 5.0 It's been a great ride Pros IVR capabilities are top-notch - very flexible and easy set up Cons Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Reason for choosing HoduCC HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price Switched from [Ameyo](https://www.capterra.com/p/85852/Ameyo/) We needed a full featured product with price predictability and transparency. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Full fledged VoIP Contact Centre Solution with ease to handle multiple Feature modules" February 16, 2022 5.0 Pros 1\. Ease to implement 2. Ease to configure 3. Very User friendly UI 4. Ease for end user Modules Cons 1\. Need to work on Road Maps rapidly 2. Need to share Immediate updates and bug fixes Review Source AO Adeyemi O. Customer Service Supervisor Logistics and Supply Chain Used the software for: 2+ years ### "Experience So Far" May 26, 2023 4.0 Since we started using the updated software, it has been effective and the features are top-notch. Pros It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too. Cons Call reminder and graphical representative of both inbound and outbound calls Review Source IB Ibironke B. Quality assurance officer Banking Used the software for: 2+ years ### "Overview of HoduCC performance" April 18, 2023 5.0 To a large extent the performance of the application is good but if the reporting can be worked on it would be better. Pros Its web base and easy to adapt by new agents. Cons The reporting is not well detailed which doesn't make reporting easy. Review Source AM Andrew M. Operations Lead Outsourcing/Offshoring Used the software for: 6-12 months ### "HoduCC Experience Feedback " May 18, 2023 5.0 The experience has been good thus far from a user perspective.The support however is not reliable - Errors that may result to business critical decisions need to be fixed asap once a ticket is raised.Pricing still need to be reviewed to make it affordable for most SMEs.Reduce the one-off implementation cost.Organize worskshops to help clients learn more features and encourage full utilization of the solution. Pros Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs. Cons Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client. Review Source RG Rajeev G. CEO Telecommunications Used the software for: 2+ years ### "Ease to use with International quality" May 11, 2022 5.0 Pros It's really very users friendly platform and have maintained International standards. Cons None, there is none of any feature or module which we may rate as least liked Review Source Response from HoduSoft May 30, 2022 Thank you for the kind words. We really appreciate you taking the time to send us this helpful feedback. LR Lyndah R. Customer Experience Manager Civic & Social Organization Used the software for: 1-2 years ### "F4E Hodu Review" March 13, 2024 4.0 So far so good! It has provided us with a good platform to manage customer feedback Pros A very good product..easy to use and easy to customize Cons Nothing at the moment. All is good and working Alternatives considered [Ameyo FusionCX](https://www.capterra.com/p/175317/Ameyo-FusionCX/) Reason for choosing HoduCC Affordable product Ease of use No annual licenses Review Source VR Verified Reviewer Banquier Financial Services Used the software for: 2+ years ### "Automatique" October 30, 2023 4.0 Dans l'ensemble agréable Pros Numéroteur centre d'appel ce logiciel permet de faire des appels Cons Bouffe trop en connexion internet et abonnement peu cher Review Source Similar Products Featured