# Healthicity Compliance Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Healthicity Compliance Manager the right Compliance solution for you? Explore 25 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156138/Compliance-Manager/reviews --- Healthicity Compliance Manager 4.5 (25) [View alternatives](https://www.capterra.com/p/156138/Compliance-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Healthicity Compliance Manager Ease of use 4.0 Customer Service 4.7 ## Pros and Cons in Reviews Bg Bryson g CRNAHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “What I like most is the organization of software and how its an ease for our employees to navigate on.“ January 10, 2025 BB Bethany B Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We are utilizing the software to manage the entire Hospital District's documents and incidents, not those just pertaining to Compliance, which is probably the reason for some of our difficulties.“ June 5, 2020 BB Bethany B Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Staff have complained that it is not very user-friendly and performing tasks in Compliance Manager can be confusing.“ June 5, 2020 EM Elizabeth M Operations DirectorMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Notifying staff of their requirements has been a little difficult.“ June 5, 2020 ## Showing most helpful reviews Showing 1-25 of 25 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Director Of Nursing Medical Practice Used the software for: 2+ years ### "Compliance Software you understand" October 31, 2018 5.0 We have increased employee reporting of incidents or concerns and moved to a culture that supports understanding and learning from our mistakes. Previously the culture was one of not reporting partly because of the cumbersome paper method and partly because they saw no value in tracking or trending. Compliance Manager has really helped in nurturing a broader understanding of safety and over all compliance. It didn't happen overnight but the tool has reduced resistance and that's huge in and of itself. Pros Compliance Manager makes tracking incident reports easy. We can see trends and demonstrate them to the board in a meaningful way. The Policy and Procedure section helps us quickly develop and revise P & P, a welcome feature. Good on-going support and educational offerings. Cons Trying to recall where some items are located. I tend to use a few items a lot and those are easy. The lesser used items I sometime have to hunt for (maybe that's a reflection of me more than tha program however.) Review Source BB Bethany B. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Built for Compliance" June 5, 2020 4.0 The system enables us to have digital incident reporting and document management as the fingertips of all of our employees which was our goal. Setup and daily use of the system can sometimes be confusing. Pros I really appreciate that Compliance Manager takes suggestions from users and actually implements to improve their product. Also the software is multifaceted and contains auditing, training, and incident and document management. I find that preferable to having a different software for everything. Cons Because they work to improve their product there are frequent updates which requires employee training/education. Staff have complained that it is not very user-friendly and performing tasks in Compliance Manager can be confusing. We are utilizing the software to manage the entire Hospital District's documents and incidents, not those just pertaining to Compliance, which is probably the reason for some of our difficulties. Alternatives considered [Policy Manager by MCN Healthcare](https://www.capterra.com/p/80008/Policy-Manager/) Reason for choosing Healthicity Compliance Manager It was the most inclusive system for what we were wanting to do (incident reporting and document management) and wasn't as cost prohibitive as others. Review Source EH Esther H. Clerical Hospital & Health Care Used the software for: 1-2 years ### "cTEST " February 22, 2023 3.0 Good Pros Easy to use self explanatory and quick dont mind using Cons Some test are longer than others so every test is different lengths Review Source SM Sean M. Compliance Officer/Risk Manager Hospital & Health Care Used the software for: 6-12 months ### "Getting started " March 6, 2023 4.0 Somewhat disappointed, but I am still optimistic we can straighten out the learning curve, and actually use the system as intended. Pros We've had some bumps in the roll out of the product. So far we haven't really been able to get all of the functionality of the system. Working with Healthicity Team to get it working. Cons See above answer. I can't really say how good it is, as we are still learning to use product. Alternatives considered [SAI360](https://www.capterra.com/p/242178/SAI360/) Reason for choosing Healthicity Compliance Manager Compliance Manager rated by HHSC Staff as a better value. Review Source BG Bryson G. CRNA Hospital & Health Care Used the software for: 1-2 years ### "It is worth it!" January 10, 2025 5.0 overall i think its a good company with an cool design to navigate through. Pros What I like most is the organization of software and how its an ease for our employees to navigate on. Cons nothing. its great way for doctors and employees to exchange information and properly audit the hospital patients. Review Source Response from Healthicity January 15, 2025 Thank you for taking the time to leave us a review! We're thrilled to hear you're enjoying our software. Don’t hesitate to reach out if there’s anything we can do to make your experience even better. AM Alisha M. Front Desk Hospital & Health Care Used the software for: 1-2 years ### "Good to go" February 27, 2025 4.0 Good way to keep all my compliance info managed Pros Keeps all my training organized in one place Cons I can't think of anything that could use improvement Review Source Response from Healthicity March 3, 2025 Thank you for your review, Alisha! We're glad to hear that you're happy with Compliance Manager. If you ever need assistance, just let us know. SC Sarai C. Neighborhood Care Navigator Hospital & Health Care Used the software for: 1-2 years ### "no complaints here!" January 14, 2025 5.0 My overall experience with Healthicity Compliance Manager is very good Pros Healthicity Compliance Manager is self-explanatory Cons There is nothing bad to say about Healthicity Compliance Manager Review Source Response from Healthicity January 15, 2025 We're very glad to hear that you have no complaints! It’s great to know our software is meeting your needs. We’re here if you ever have questions or need support! SR Sarah R. Customer Relations and Marketing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Healthicity Nitty Gritty" August 20, 2020 4.0 I would rate it as a positive. I work mostly in the incident manager portion for my job. I have put in the time to learn the program and appreciate the continuous improvement they are doing. I have had to The compliance training is quick and simple for our annual staff training. Pros The set up and integration for the product was simple. The customer support is second to none. They are extremely responsive and helpful. Cons The recent improvements in spring 2020 really helped make the software more functional; it was not user friendly at all before that time. I feel like you have to spend a lot of time in Healthicity to learn the tricks to use it to its fullest potential. Would be nice to have user groups to learn from other organizations on how they are implementing. Reason for choosing Healthicity Compliance Manager We choose Healthicity because it had both compliance training for our staff and incident reporting in one program. Review Source JH Jared H. Compliance Audit Analyst Hospital & Health Care Used the software for: 6-12 months ### "Compliance Manager is Awesome" December 21, 2018 5.0 I love Compliance Manager. This program has simplified and modernized our incident management and auditing. The implementation was web based and included with the program. We are currently using Compliance Manager for our sanction screening for physicians only, but I hope to soon use it for all of our screenings. The support from the team at Healthicity is top notch. When I email them I have not had a problem go unanswered for more than a few hours. If I call on the phone the support team is friendly and always solves my issues in minutes. Pros The program is easy to navigate. The boxes are color coded for easily identifying what needs to be a priority. The email reminders help to keep you on track, even if you are not in the program everyday. The sanction screening feature is one of the best features. Compliance manager will automatically screen for you every month. Incidents, assessments, and audits will be linked together and are just one click away. Cons The only thing that I can say I didn't like was the time it took to build templates and lists. It was necessary for the program, but it was time consuming. Once it was done everything worked to perfection. Even though it took time, I know that it needed to be done. Review Source VR Verified Reviewer Compliance Officer Medical Practice Used the software for: Less than 6 months ### "Great tool" November 5, 2018 4.0 The support for Compliance Manager is phenomenal. The team responds quickly and is very knowledgeable! Pros The availability to oversee a compliance program in one platform. Cons Lack of adequate document management solution Review Source SH Sherri H. Clinical Safety & Risk Manager Hospital & Health Care Used the software for: 1-2 years ### "A work in progress with great potential" August 21, 2020 4.0 I feel like we experienced some growing pains at first but are seeing a light at the end of the tunnel. There is potential for this to be a great system. Pros I like the newest version of the incident manager. User friendly and easy to navigate. Cons Cost, software glitches still being worked out. They are making great strides in improving the functionality, but it has been a painful process. Review Source PM Pii M. Compliance Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Healthicity is AWESOME!" October 31, 2018 5.0 Pros It has all the functions and capabilities we need to be in compliance. Cons Nothing. The software is useful to use. Review Source BD Brittney D. Director of Quality Compliance Hospital & Health Care Used the software for: 6-12 months ### "Ease of Use & Navigatoin" October 31, 2018 5.0 Healthicity allows us to streamline and easily track compliance training tracking, assign and track policy attestations, allows for anonymous reporting, and provides a variety of compliance resources and materials. Pros Offers AAPC-approved compliance training, ease of tracking training completion & policy attestations. Cons Navigation is not ideal (must archive users from each location, cannot easily pull training certs, cannot easily see who is locked out of training quizzes, unable to export location information, unable to set alerts for employee license expiration from the user profile, etc.). Review Source MH Mary H. chart auditor Pharmaceuticals Used the software for: 6-12 months ### "ease of staying organized" June 5, 2020 5.0 It has been the most beneficial software to me with my company. The Help staff is always very prompt and fixing any issue's we have or any questions we come across they are eager to resolve the issue. Overall I am very satisfied with this software and it will only get better. Pros I like that this software helps organize everything dealing with compliance. With the new updates being released soon it will be even better and easier to navigate, organize, and stay on top of daily tasks. Cons So far the cons that I would list are currently being fixed so I don't think the Cons will be pertinent this go round. Reason for choosing Healthicity Compliance Manager Compliance Manager was already in place when I came on board with HPC. Review Source cG cesar G. registration Medical Practice Used the software for: 2+ years ### "Great" February 18, 2023 5.0 Pros great software made it really easy to use Cons nothing much really enjoyed the process Review Source Response from Healthicity February 20, 2023 Thanks so much for your review, Cesar! NR NANCY R. Audit Manager Hospital & Health Care Used the software for: 6-12 months ### "Compliance Manager" June 5, 2020 5.0 This is the first time I've had a chance to actively use Compliance Manager. I've heard good things but once I've had a chance to use, I support our organization's use. Pros The software is visually easy to navigate. It is easy to see the various fields and access the different training areas. Cons Coding education could be more robust. As coding manager, I would like to see more education for our providers. Review Source MR Marjohn R. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Will be great... eventually" December 27, 2018 4.0 Pros Different features, customization ability Cons NOT user-friendly, difficult to remember steps required to accomplish a seemingly simple task, labeling is often misleading Review Source EM Elizabeth M. Operations Director Mental Health Care Used the software for: 1-2 years ### "Simplified our training and compliance" June 5, 2020 5.0 We are able to have everything in one location so when CARF comes out to do their reviews, we can easily provide the necessary documentation. Pros I like the one stop shop for tracking training modules, capturing signatures for policy updates and changes and being able to record and followup on critical incidents that occur. This is the first compliance manager that we have used so I really have nothing to compare it to. Cons Notifying staff of their requirements has been a little difficult. I'm not sure if this is a software issue or user error. Review Source AL April L. Compliance Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "CM" December 21, 2018 4.0 Overall, there have been ups and downs. My implementation team has been great which has helped me get through the more difficult times with the software. I am able to better manage my group using the software now though. Pros I like that everything can be kept and handled in one place. I like the training features and the incident reporting features. Cons I do not like the functionality of the Security Risk Assessment. I do not think that it is very user friendly for groups with over 30 locations and over 70 physicians, such as mine. Review Source NB Nicole B. Compliance Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Compliance Review" June 5, 2020 5.0 Overall, it has been an excellent repository and tool to serve multiple functions. Pros It is a great tool to organize resources, documents and manage as the 'source of truth.' Cons No challenges yet. As a new user and admin, I want to obtain more training. Review Source CL Chandler L. UM specialist Telecommunications Used the software for: Less than 6 months ### "Great software, easy to use" February 17, 2023 5.0 Pros Very easy to use, I would definitely recommend to anyone Cons no complaints about this software at all. Review Source MF Matthew F. HR Director Hospital & Health Care Used the software for: 1-2 years ### "Compliance Manager" June 5, 2020 4.0 It does a practical job of collecting the documentation for compliance. Pros There is not a lot of layers that you must traverse to get to what you need. Cons The upgrade we are receiving looks to help this, but in the current version there isn't a lot of navigation or pertinent information that is intuitively set up to help users. Review Source JE Joette E. Director of Employee Relations Mental Health Care Used the software for: 1-2 years ### "User Review" June 5, 2020 4.0 Good Pros Navigation around the website is user-friendly! Cons I haven't had any inconvenient moments with this site Review Source AS Ami S. Quality Assurance Analyst Information Technology and Services Used the software for: ### "null" March 20, 2018 5.0 Review Source SM Sameh M. Hospitalist Hospital & Health Care Used the software for: I used a free trial ### "Great application " February 17, 2023 5.0 Pros Easy to use, able to customize the options and pull reports Cons None, I see this as a good application to try Review Source Similar Products Featured ## Related categories [Compliance](https://www.capterra.com/compliance-software/)[HIPAA Compliance](https://www.capterra.com/hipaa-compliance-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.