Who Uses This Software?

Plumbers, Electricians and HVAC contractors. Small to medium sized businesses.


Average Ratings

35 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $32.50/month/user
    See pricing details
  • Pricing Details
    30-day free trial, no credit card required. Free for sole traders.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fergus Software
  • www.gofergus.com/
  • Founded 2011
  • New Zealand

About Fergus

Fergus is a smart job management system designed to make job management easy and grow your business. Our all-in-one solution manages your jobs from the moment they come in until they are paid. Fergus clearly shows what needs your immediate attention, where you are losing money and where you can make it so you always stay well in the black. Best fit for small to medium-sized trade businesses.


Fergus Features

  • Bills of Material
  • Budgeting & Forecasting
  • Change Orders
  • Cost-to-Completion Tracking
  • Invoice Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Purchase Order Management
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management

Fergus Reviews Recently Reviewed!

Streamlining Made Easy - now everything is one place customers/supplier docs/ invoicing. Easy As!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A complete all round package you only need this and your accounting package. I use Fergus and Xero which integrate seamlessly together and the system can be accessed any time anywhere. Now that everything has moved from paper to cloud - nothing gets missed! Everything is loaded directly against the job and you can track your profitability throughout the project. NO more backcosting! Plus, all the timesheets are loaded for payroll - everything in the one place. But best thing is being able to call and talk to someone on the other end of the phone. Its great to be able to talk through a process and solve a problem quickly so I can return to business and get the job done.

Cons: That you are unable to change the colour of the text to make a point. For example it would be great if we could use red printing for the customers that are bad debtors and therefore when they phone a job in - it would be noticeable and easy to see.

Overall: Time and everything else said in the review.

I love love Fergus. It has made my job as admin/ops manager role so much easier.

May 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I can now manage my time much better with the jobs costings completed in a timely manner for invoicing and can track jobs so much easier.
The reduction in data entry for invoicing is huge for me, as is the reduction of paper I had to juggle!!!. There is less chasing up of staff as to what parts they used, makes the staff much more accountable and so great to be able to see how much of their time is chargeable/nonchargeable
Also what made this system easy for me to pick up was the excellent training provided by their customer support has been awesome.
I'd fully recommend training sessions soon after you sign up, the tutorials are good too, as is the chat button when I had a query.
I wish we had gotten onto this software ages ago.....
I do so love it, thanks, Fergus!!!

Cons: Some parts weren't that user-friendly for starters until you knew what was what from Training sessions.
eg where it looks like the box is already ticked, but it means you have to click on it, I'd rather the box was empty and then you tick it for completion.
Also some of the font colours - grey - do make things a bit tricky, don't know why it couldn't all be black and the more important bits in bold??

Overall: A big reduction in time spent on invoicing, the ability to manage jobs better. Time sheets that show the staff's productivity, reporting options for WIP is very valuable at end of month.
Less data input, ability to load purchase invoices and then they can be uploaded to Xero, ability to add photos and notes to jobs, the list goes on - I Love Fergus!!

Easy to use

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Simple and really easy software to use. Saves me lots of time with quoting and invoicing.
Cheap packages for what you get.

Great App Highly recommended

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use

Cons: don't know if you can convert a invoice back to a quote.
does not automatically get invoices from electrical suppliers yet.

Overall: we love using fergus software as it makes invoicing easy out on the road and works well with xero.

Tiletec NZ Ltd

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great product, great features, easy to use, good support. It has everything you need to keep on top of jobs and invoicing. Makes it simple to keep update with your jobs and stay in the loop with the progress of tour team on each job.

Great for the trades

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use

Cons: No certificates part of system

Overall: A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.

Vendor Response

by Fergus Software on March 28, 2017

Thanks Lorraine - glad to hear you love our system. We are working on certifications as we speak!

Fergus Review

Mar 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: Margins, ease of use, invoicing, linking to xero, plumbing world sending through the invoices nightly

Cons: little things like i can't seem to search for the job on my app if the quote has not been accepted - sometimes the customer says go ahead and the button doesn't get clicked

Overall: Fergus has been awesome for me in terms where i can see exactly how much each job costs me and how much profit i am making per job, I like the fact i can quickly look through previous jobs and customers and see how much work i have done for them, the invoicing is great where the invoice is created so easily - and how you can alter the margins etc once it has been created

Great job software

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Fergus for 2.5 years now. Over that time the software has become much more user-friendly and a lot of things have been introduced. It has many issues still but for day to day operation of our plumbing company it is great. The tradesmen all enter their own job reports and Fergus tracks the gear purchased / credited to the job. Fergus staff are great most of the time, they are pretty good at listening to what the problem is, and letting us know if it is something they can sort out or if it has to wait until enough users request a feature before it will be looked at as a future improvement.

A must for Tradies

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quoting and variation to jobs reporting

Cons: Nothing that I don't like

Overall: We have tried 3 other management tool's and by far Fergus stands out as the winner.
If you want something quick and easy to use on a phone it works great.
The best tool for us however is the quoting feature that then allows us to add variations to the job and all report under the one Job code - Love this tool :O)
The Support Team are always really helpful and respond quickly to emails.
I have found in the time we have used Fergus they are always enhancing the capabilities of the tool.

Fergus review

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ALmost everything. It saves us a heap of time with scheduling and processing jobs. It is easy to use and reliable. There is alot of capacity to communicate with both customers & employees within the app. Reporting is a breeze and at a click of a button. Excellent

Cons: There are only two things - sometimes it takes more clicks than necessary to navigate around the website which is a bit of a pain. And the invoicing/statements functionality and payments process could be improved - I currently can't select for a statement for a certain time frame within a customers account and it would be good to be able to record payments at the time of invoicing instead of ok'ing the invoice and then having to process the payment.

Overall: We love Fergus - very flexible, saves us a ton of time with processing and scheduling. Could do with a bit of modification around statements/customer invoicing/payments and also the number of clicks to navigate around the site but overall an excellent app and we highly recommend it!!

Great for trades

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Integration with software, conversion to invoice from quotes

Cons: New calendar is taking a bit to get my head around, no formatting in job descriptions and notes (big sigh)

Overall: Fergus is designed specifically for trades which suits us perfectly. It integrates seamlessly with Xero which means jobs are automatically filed (if already marked complete) when paid, saving me time. The Fergus staff are extremely open to suggestions and are constantly improving their product. Happy to recommend!

Recommendations to other buyers: On Chrome there are a few formatting bugs (won't enter spaces in description)

Time Saver

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

Cons: No calendar app on the phone

Overall: This job app software is amazing! It has cut my office time in half and my billing has been more accurate. Easy to use on the phone day to day.

Steinle Contracting Review

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it makes everything I have to already do in my business much faster and more organized. also back costing is one of my favorites

Cons: it has some limitations and functionality problems but I believe will be worked out in the future

Overall: Love fergus, I gave a 3 star on the features and functionality mainly for the functionality, it has a few issues and I understand your working on them but some are pretty annoying. I see the potential tho and absolutely love the program

Recommendations to other buyers: we should be able to set budgets for site visits so the guys have something to work towards and feel accomplished when they come in under budget. they should be able to see their budget and get a notification along with me when they come in under budget. It will help tremendously and increase productivity to another level. everyone is also asking me " whats my budget or expectation" and then after work is complete they want the details on how they did. It would really help with who should be given raises, how I price my jobs, and who in my crews is standing out as a high value asset

Great software to make trades life easier

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Looking at the weekly schedule, customers call for a job and you can see straight away weather we have someone available or not.
- Time keeping is nice and accurate

Overall: We love using the Fergus system. Its very user friendly for all ages.
The schedules are so nice to work with as you can see clearly how much work you have booked for your week

Vendor Response

by Fergus Software on February 02, 2017

Thanks Lisa! Love to hear how Fergus is helping you.

Happy Fergus user..

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Fergus has reduced my paper trail by at least 60 Percent. Also the business has better time management & the invoicing part has been a lot easier being that it is all in place, Fergus. No day sheets etc.

Personal Perception

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It covers having a customer file, GPS logs, H&S, jobs, calendars, quoting and invoicing. So I like that we only have to have one system that works really well with our accounting package.

Cons: When you get used to using something and really like the way it was but then it changes. For example, the new map.

Overall: I have used Fergus for some years now and under different employers; builders, plumbers, sparky and even a company that washed buildings and had a national team of employees to manage. It's a great all-round system which really negates the need for any other system other than our accounting package Xero. It's a lot to set up (like they all are) but once the background work is uploaded it covers so much for the team on the front line as well as in the office. Now also with H & S being added in - it really does keep work efficient. I have recommended you to over 30 people already! Thanks so much.

Recommendations to other buyers: I really like that this is NZ based and that there is always someone to respond to a query or help you if you're stuck.

Fergus Review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer support, being able to import supplier documents and allocate to jobs

Cons: Not being able to create credits to customers

Overall: Easy to set up with Fergus via Skype, easy to use, all time and materials are a lot easier to keep track of, great customer support.

Awesome resource!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: One stop shop which is easy to use, love that it interfaces with Xero and imports plumbing merchant documents (we have cut down on 90% of our paper use!!). Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock!!

Fergus is brilliant. Love it.

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It touches all parts of our business in a single piece of software.

Cons: Cost, but worth it.

Overall: Fergus is the center of our business. We couldn't survive with out it. Love it, our business has completely changed because of it.

The best decision I made this year!!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I decided to go with Fergus in March of this year and we haven't looked back since then. It is so powerful having all our data in one place and so accessible. I can't recommend Fergus enough, it's been a game changer for us!

New systems

Dec 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a big call to move from my previous job management system to Fergus!
I should have done it years earlier!
I could not possibly mention all the benefits I have found since moving to Fergus.
I am more organized, as is the office staff, and my on site tradesman.
The staff at Fergus have been excellent, easy to contact and deal with, always looking for ways to improve the system and seriously taking on board any suggestions or requests to make the system work for us, and our specific needs.
The systems talk well to our accountancy package, and it is great to have easy access to all areas of my business.
Having used and looked at other similar products available, I would have no hesitation in recommending Fergus to any trade based organization.

Strategic partnerships are the ticket to our success, thanks Fergus for your support

Dec 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a fast growing business, we needed an online operational CRM/Job Scheduling/Purchase Ordering/Invoicing tool that added value and wasn't clunky and challenging to learn and use in the field. We found that in Fergus and haven't looked back, and we aren't even getting all that we can from it as we're still learning.

Awesome customer service

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really great customer service. My queries get answered really quickly and the advice is alway spot on!

Fergus review

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy invoicing and organising job allocations

Cons: Doesn't make the coffee!

Overall: I have 2 -3 employees and I probably use only a portion of what Fergus can do but it makes job allocation very easy to organise, invoicing very easy and fast, and I can do it from my office or from the beach! Syncs well with Xero so all the tricky stuff is taken care of. The Fergus team are always ready to help if necessary (about 3 times in the last year). Never looked back!

Recommendations to other buyers: I tried for a week or so to use Fergus AND my existing procedures but should have just jumped right into Fergus, boots 'n all.

MYGAS/ K.DADZIE PLUMBING

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fergus software is very good, practical, easy to use if you know all the features. Very pleased with the service

Fergus is great

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched over to Fergus from a more expensive program. Got lots of help and training. We use most of the functions and are happy to see Fergus is constantly improving. Very happy to recommend it.

Vendor Response

by Fergus Software on December 12, 2016

Thanks Melinda!

Fergus - IT WORKS!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fergus has saved so much admin time, we now don't need to get our staff to hunt through their vans for job cards it's all right there on Fergus.
It took a few months to start using Fergus to its full potential but now after, over a year, I don't know how I did it before.

Vendor Response

by Fergus Software on December 07, 2016

Thanks for the review Mike. Glad to hear Fergus is changing your work life for the better!

Northbrook Electrical - Fergus

Nov 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Job Tracking
Staff Tracking
Mobile App
Dashboard

Cons: Doesn't have editable forms (i.e. Creating Code of compliance certificates and saving them to the job)

Overall: Fergus has changed the way we do business, it has streamlined so many of our old business practices. As we don't have admin staff doing book work was something I would do after hours so I could have piece and quiet going through all mine and my staffs notes on jobs trying to figure out what to charge, now its all in one place right where I need it when creating invoices.

The Team at Fergus have been great too, any issues they get sorted straight away.

I spent months looking into job management systems and none of them did what I needed or the way I wanted. Fergus does it all and its easy to use.

I took my company about 3 months to actually use Fergus too its full potential. Now after using Fergus for over a year going back over our completed jobs making sure the jobs were profitable, all of the gear we used on site, how many hours we spent.... is all at the click of a button,

Fergus push out new features regularly which make us even more productive.

I quite often find my self talking to other sparkys about Fergus and comparing them to the systems they use, Fergus definitely does go straight to the top of the list.

Learning Fergus

Nov 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We did not do too much training before we started using the programme and found it great to use. There is still much more we could probably use but with time we will get there.

Time Saving Software

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating a job and adding supporting information. Then being able to assign multiple staff but at different times.

Cons: The way the discount is shown at the bottom of the quote or invoice instead of per line. Its a bit confusing for our end clients.

Overall: As our business has grown in size Fergus has helped us become more efficient. The guys have the information at their fingertips saving phone calls back to the office.
After working our way through other software Fergus is a great fit for our business

Great service and always expanding

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: A good amount of features without being too clunky.

Cons: It needs Google Calender integration especially when inviting other parties to a meeting for a quote or job for example.

Overall: Fergus offers a perfectly scaled work flow solution to suit most small service based businesses. The best part is they're completely open to suggestions on how to improve the overall functionality of their system or even the need for new features, often integrating brand new requested features across the board within a matter of weeks.

Fergus works for us

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and track everything you have done. The functionality for importing supplier documents and attaching files and photos to jobs is great.

Cons: I would like an undo button for when you make a little error on an invoice and don't want to have to go back and start the whole thing again.

Overall: We are a busy plumbing and gas fitting business and we find Fergus a great asset to the business. It makes all the day-to-day tasks such as booking jobs, logging time entries, tracking supplier documents, communicating with the team while they are at worksites, tracking customer details, checking past histories for jobs and clients and invoicing, nice and easy. It communicates well with Xero to make bank reconciliation and paying supplier accounts really efficient. If i have had any issues, the Fergus & Xero support has always sorted things out quickly. The main areas where I see the program could improve is some fine-tuning of the recurring jobs feature and it would be really handy to have an "undo" button to remove your last step if you make an error while working.

Vendor Response

by Fergus Software on October 25, 2016

Great to hear that Fergus works well for your team. We've taken your feedback on the undo button and put this into our pipeline.

Cable Systems

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Implementing Fergus has been the biggest improvement we have made to our companies operation. Made by tradespersons for tradespersons.

Vendor Response

by Fergus Software on October 12, 2016

Thanks Ben! We love hearing that Fergus has improved a companies operation. That's our goal - to see you guys succeed.

Nov 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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