123Signup

4 / 5 39 reviews

Who Uses This Software?

Event Manager by 123Signup has been serving Associations, Non- Profits, Chapters, Trade Organizations, and Alumni Organizations since 1999.


Average Ratings

39 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • 123Signup
  • www.123signup.com/association-manager/demo.asp
  • Founded 1999
  • United States

About 123Signup

Event Manager gives you the complete event registration solution needed to manage your event with ease. Build specialized event pages, instantly accept event registrations and payments securely online, create multiple sessions with capacity controls, send targeted emails to attendees, and so much more. Event Manager even seamlessly integrates with your website, preserving your identity. Request a demo today to see how we can personalize our software to help your events thrive.


123Signup Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-In
  • Surveys & Feedback

123Signup Reviews Recently Reviewed!

Very Useful and Easy

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Like every thing in the world... Team should update it regularly to take it on the top of the list...

Pros: Reliability and Performance Every thing is just perfect... and like nothing is perfect in this world so I recommend the team to update it with some more features and make it more Great than previous one...

Great communication tool

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: I personally loved the communication tool. It was simple to use but greatly improved our communication with every event.

Cons: I wan't sold on it at first, but once I understood the full potential it actually fit quite perfectly with our company.

123 Sign Up

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: N/A

Pros: Very easy to use Excellent Customer Service Wonderful Reporting Methods Multi Functional Do not need to be technologically savvy to use

Cons: Honestly, I cannot think of any issues with this product. The only thing is to have more graphics??

Great program

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This was our first foray into membership management and it was very simple. I loved the automated follow up.

Great for large events

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have used this program frequently to track event status and registration in order to maximize attendance. I recommend it for all event sizes but especially large.

123Signup Review

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: -Email reminders -Organized -Calendars are easy to follow -Promotional -Allows Free live demos -Simple to use, no training needed

Cons: I wish they offered a yearly membership rather than monthly payments and not include set up fees. The software is very organized but I was it to include more color options. This would help with the organization.

Works good and takes a little to get used to.

Aug 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nice and accurate information used for both planning and finance. The support was as good as you can ask for.

Cons: Took a while to navigate through. However, there is support to guide you should you want to go that route

Association and Event Management

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: A very good concept.Quite easy to create events,associations,membership types etc.It's quite easy to use for first time users too.

Cons: Not as much good as compared to international standards.Sometimes i feeling it's little bit more textual and more graphical feature should be provided.

Online payment for events

Jun 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Menu driven. Basic forms can be expanded to advance in one click. Forms can be copied and renamed for ease of creation.

Cons: Reports are not easy to navigate. But once you learn it they do the job. Would like to be able to create a user defined report.

Found it: 123SignUp is the best!

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features, price & support: it does what we were looking at a reasonable and is very easy to use and copy existing events to make new event. With the 123Signup we can add a link to our training schedule. The customer can sign up and pay "24/7". Since we are a small training center, the price of other event management software that was subscription based was prohibitive. 123Sign up is priced "by use". And that makes a lot of sense for us.
Tech support is also great and reply right back if you have any issues. Don't buy features that you will not use. With this product you get quality and is not going to cost an "arm & a leg" so to say.

Cons: The interface for the configuration is pretty text based. I would like to see it more graphics and easier to jump between options.

Very user-friendly and excellent reporting tools. Highly recommend

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Very user-friendly and excellent reporting tools. Highly recommend

Pros: Very user-friendly and excellent reporting tools. Highly recommend. Best product I have tested on the market.

US Lacrosse Central Pennsylvania Hall of Fame Dinner

Mar 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 280 guest attended our event and we only had a couple of requests for signup assistance. Set-up required a few questions and customer support was excellent.

Great Product, Fair Price and Super Suppoer

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were looking for a program that would allow customers to sign up for our traditional classroom training and also collect the fees. We did not need a email management software, or full web marketing suite like Constant Contact. We found 123SignUp and were immediately impressed by the eval, the support and pricing. Sarah gave me an my coworker a private training session. We learned the basics and had our events links made in no time. We had they register our PayPal to collect the sign up fee, and we were set. We have used it for 18 months and have had zero issue.
The web interface seems a bit dated, but the functionality is 100% there. I am sure they will catch up with the UI at some point.
I would totally recommend this product.

123Signup for Medical Conferences

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using 123Signup since 2009 and are very happy with the product. We present 3 annual pediatric conferences with about 200-300 registrants for each conference. 123Signup provides the flexibility & functionality we need at a very reasonable cost.

In evaluating our product options, we found that many choices were either too simple (didn't have the functionality we needed) or were more robust (and expensive) than we needed and not scalable to our less-complicated needs.

Our conferences have multiple registration types with varying fees and several fee deadlines. In addition, we offer optional "add-on" items which can be purchased during the initial registration process or at a later time. 123Signup has the functionality to handle all of these items and updates, as event items are added or changed, are easy. Our events are quite similar year-to-year. When setting up a new event, we can copy the prior year event and update dates, fees, etc.

Pricing was a significant factor in our initial and on-going decision to use 123Signup. 123Signup's usage-based fee (percentage of registration cost) in combination with the fee cap (maximum per registration) makes this product cost-effective for our medium-sized medical conferences.

We've had quick and effective customer support from 123Signup. We recently requested a customization for our events and it was implemented within 24 hours.

On an overall basis, we've been very satisfied with 123Signup and would highly recommend this product.

Review of 123Signup

Dec 08, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our experience with 123Signup has been overall great for membership and event attendance. I wish there was a better front facing view for our members and guests, but the functionality is pretty good overall. Customer support is outstanding.

WE RECOMMEND THIS COMPANY AND SERVICE TO ALL OUR FRIENDS

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Making ticket sales available on-line through this company has been a great help to our small non-profit organization. It has reduced staff time as well as insured that patrons pay for their reservations at the time they make them. It streamlines the sign-in procedure when they arrive to claim their seats. We don't have to worry about collecting money from them at the gate, figuratively speaking, and if they fail to show up it is their loss, not ours. Most like being able to make on-line reservations 24/7 at their convenience. It took a bit of customer education but it has proved to be a good thing for us and them in the long run.

Wow!!! Easy to Use

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and the immediate availability of customer service.

Cons: N/A. They have been very open minded when making suggestions to improving their system

Overall: Our organization had been using a small independent web service / training registration program for several years. I liked the person contact with the owner and the ability to pickup the phone and get someone to help. The organization expanded our web / training registration needs and unfortunately the owner wasn't able to produce what we needed. We found 123Signup and I have been impressed from day one with the easy and prompt service from customer support. I can't say enough positive things.

overall usability review

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: the two things I mentioned.

Overall: The only drawback that I have encountered is that we cannot merge accounts with the same member.
We sometimes have members who register for exams for conferences with a different email address and thus start a non member account when they already have an account.
I usually terminate the non member second account, and can see their transaction history, but it would be nice to merge that info into their member account.

I wish that the Donation section could be categorized to various donation types.

Membership manager

Nov 30, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very good system for creating events and membership types..etc

Cons: Pulling reports

Overall: It's great tool to use except for pulling reports when we specify period of time it's not user friendly

Recommendations to other buyers: None

Great software

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Convenient

Overall: I have been using 123SignUp for several years now with multiple groups. Great software and friendly, helpful staff.

Robust member and event management system, low cost

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Most important, I have never received such outstanding customer service and support from any other company. 123sign up gets back to you generally within am hour and if you need a change to your database or a special report, max time I waited was a few days. Highly recommend.

A solid registration service

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Although the system lacks some useful features it does deliver a solid and reliable registration service. We use 123Signup for our conference (about 600 attendees) because we can rely on it. We had only one instance where the system went down (in the last five years) and it was fixed within an hour. Customer service is excellent and is very responsive typically answering questions within the hour.

Association and event management review

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: prompt customer support

Cons: Not really designed for an international organization.

Overall: 123Signup solved several challenges for our organization in a very easy, quick and cost effective manner. As a small non profit organization, we cannot afford elaborate software or paid administrators and clerical staff. 123 is the perfect solution.

Recommendations to other buyers: Make more adaptable to an international membership. remove all the USA defaults. Assuming every user is from North American is not good. Can even be insulting to some cultures.

Great Value

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reasonably priced and the customer and tech support are great.

Cons: Other event registration services offer more features.

Overall: 123signup offers a great value for our organization. The customer support staff is great. They get back with answers and resolve issues quickly. Our organization has asked for some customized features. Once the requirements were explained, 123 tech support made the modifications at a very reasonable price. We are very happy with the service provided by 123signup.

Recommendations to other buyers: A mobile check in feature would be great.

123Signup is user friendly and affordable for non-profits!

Nov 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and affordable

Cons: a tad outdated on the look of software compared to others out there, but they are always improving

Overall: I have been using 123Signup for nonprofit organizations for about 9 years now. It is very user friendly and affordable, which is key for my clients. The other software out there, that come with more bells and whistles, is just out of our budget range. 123Signup is always improving and by far has the best customer service around.

Amazing customer service, but would like a few updates to the program.

Nov 04, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: 123 Signup works for us as a smaller organziation. While I like that we can include links, it would be much easier if we could attach PDFs to our mailings. In addition, it is frustrating to have to enter in code whenever I want to change the font of my emails to make them easier to read. The customer service team is fantastic! They are kind and the communication is wonderful. They work to rectify any problems and are always happy to help.

123Signup Review

Nov 04, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: 123Signup has pros and cons. Ultimately, I appreciate the membership features, but I wish it could do more with event registration. It needs to have a modern look and feel, not so much DOS looking.

ACVR's Controller

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: captures notes pertaining to members

Cons: wish the donation area had more flexibility and could segregate donation by category.

Overall: I appreciate that I am connected directly to a person and do not have to listen to a computerized menu. I have always had great and correct customer service and all my questions are answered.
123signup always makes updates to our Dues, or any other changes, promptly.
I only wish that the credit card fees were lower; we collect hundreds of thousands in dues and registration fees, and I wish we had some sort of quantity discount.

Recommendations to other buyers: I find it easy to use. Our treasurer and our outsourced staff have had trouble. I think that the registration area hung her up with new registrants vs registering an existing member. She learned a lot her first time around, and so did I.

Vendor Response

by 123Signup on November 09, 2016

Thanks for taking the time to post a review, Jeanette. Our customer support team works hard to provide the best customer service in the industry. I've made note of your suggestions for product enhancements and will be sure they are included in our "wishlist" for future development. - Ann Murphy, General Manager

Excellent Resources for small business owners

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the variety of organizational services it provides and the excellent , knowledgeable and professional tech support staff

Cons: A couple of pages are difficult to navigate.

Overall: Going from educator to business woman was quite a transition. I looked for products and services that were cost effective, easy to use, and provided great tech support. I also looked for services that would support my newly acquired business skills. 123 Contact software addresses 90 % of our "bookkeeping" and organizational needs. Being new to the business world it took me awhile to learn and understand my way around 123 Sign up, however, when I needed support I always received thorough, step by step, detailed instructions from 123 staff. The customer support and the willingness to help meet my business needs, is the reason my company will stay with 123Signup until the day we close up shop.

Recommendations to other buyers: You will like the convenience of keeping all your business' organizational pieces with one company.

Vendor Response

by 123Signup on November 09, 2016

I'm so pleased to hear 123Signup is working so well for you and your business. Thank you for posting this kind review, Donna. Our team works really hard to help our clients meet their organizational goals, so your feedback means a lot to all of us. We'll continue to do our very best to support your business until you "close up shop". Ann Murphy - General Manager

Flexible with Fantastic Support

May 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My organization runs 40 events a year ranging from one-day seminars with simple RSVP registrations to week-long conferences with multiple tracks, activities, and constraints. 123Signup is flexible enough to handle all of our events. The best thing about 123Signup is their accessible customer support team. When I call, I don't have to hold for 20 minutes. In two rings, I get someone on the phone who's willing to help me immediately.

Vendor Response

by 123Signup on May 31, 2016

Thanks for taking the time to share your feedback, Amanda! We are glad 123Signup is working well for your event registration needs, and that you're finding our customer support valuable. We're always happy to help. You'll see some big updates to our event registration software later this year that will include a refreshed user interface and enhanced functionality - we hope these changes will improve your experience even more! Ann Murphy - General Manager

Fantastic and fast support, reliable, not the prettiest

Oct 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Has worked for us for years.
Can be clunky to configure things.
Many changes require support to make.
Thankfully, support is highly responsive and has rapidly provided everything I've asked for.

Vendor Response

by 123Signup on October 30, 2015

Eric, Thank you for taking the time to submit a review of 123Signup and for your praise of our customer service. We are proud to have supported your organization since 2008 and are working on enhancements that will offer an even better experience in the future. - Ann Murphy - General Manager

It looks simple - but it's a work horse and does a lot!

May 14, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Instant response - if I need something changed or updated, it's generally done within a day or two at the most. If I need some special report, likewise a simple explanation of what I am looking for and I have it. The support team is the best I've ever dealt with. And if you have any questions, an email generally solves it within an hour or two.

Cons: I would describe myself as a "power" user. The system is built for the general user with easy to understand screens, reports, etc. While I get everything I really need, there is sometimes more screens to accomplish a task than I think necessary.

Recommendations to other buyers: This is a member management system. You need to look at all of the tasks managed by the system that you might need, from credit card processing, to member management, online directory, financial reports, etc. I have reviewed other systems and while they might do some of the things just as well, I have yet to find a more comprehensive package.

Great service, great reports

Apr 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed an event management system for an annual event of about 200 to 300 people. 123Signup takes our registrations and allows me to view the data in various reports. We can get financial reports and attendee lists of course, but I really like the "Incomplete Registration" report for those who entered the system but did not complete the process. I email them to see if they really wanted to register or not. Some thought they were registered and are grateful to know they needed to complete the process.

"Pending Payments" is another report that I love to run to email people who are overdue on payments. The statistical reports from our questionnaire which asks if they had previously attended and how they will be traveling are greatly helpful in understanding our population.

Getting the word out to our subscriber database is no problem and very quick and efficient. The statistics on the number of delivered messages vs. bounced is helpful.

The best part of 123Signup is the service. They are very responsive and work with you to give your registrants the best experience possible.

Vendor Response

by 123Signup on November 09, 2016

Thank you for taking the time to share your feedback, Elissa. The 123Signup customer support team really loves helping our clients and their attendees have the best experience possible. It's nice to hear that the reports are working well for your needs, too. It¿s been great working with you since you joined us in 2012, and we're looking forward to hearing from you again soon. Best Regards, Ann Murphy - General Manager

Pipeline Workshops - BuilderVelocity

Apr 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: These are a series of smaller workshops. We are consultants, not professional event managers; we are consultants, not merchants. The combination of event management and payment processing services offered by 123signup has been very beneficial. The product is good; the customer/client service is exceptional.

Vendor Response

by 123Signup on November 09, 2016

Thanks, Fletcher! 123Signup's customer support is something we take a lot of pride in, so we really appreciate you taking the time to tell us about your good experience. Best Regards, Ann Murphy - General Manager

New Subscriber thoughts

Aug 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just recently signed up for 123signup after using CVENT for the past year. Your platform has been so much easier to learn and use right from the very first day. I am so happy to not have to spend hours with customer support to be able to set up or make changes to my events, like I did previously. Sarah Harding, our account rep, listened to and understood our needs perfectly. Your customer support team has been very responsive and helpful with my initial questions about set-up. I feel confident I can manage our events without a lot of extra effort. Thank you.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Mar 24, 2017
1/5
Overall

Jan 06, 2017
4/5
Overall
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Nov 09, 2016
5/5
Overall