# JumpSeat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about JumpSeat Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/156275/JumpSeat/pricing

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# 

 JumpSeat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

JumpSeat

## What is JumpSeat?

LEARN SIMPLY. WORK CONFIDENTLY. Technology should always make life easier. How we learn to use it should be easy, too. With JumpSeat, you can learn seamlessly and work confidently without even getting out of your chair.

## What is JumpSeat used for?

[Training](https://www.capterra.com/training-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### JumpSeat

4.7 (7)

VS.

[4.6 (79)](https://www.capterra.com/p/142263/Thought-Industries/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (7)

Ease Of Use

4.2 (79)

Value For Money

4.9 (7)

Value For Money

4.4 (60)

Customer Service

4.7 (7)

Customer Service

4.4 (72)

## JumpSeat alternatives

[4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[5.0 (10)](https://www.capterra.com/p/181714/apty/reviews/)

Starting price

Contact vendor for pricing

[4.5 (24)](https://www.capterra.com/p/175166/tts-performance-suite/reviews/)

Starting price

Contact vendor for pricing

[4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.5 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Content Creation

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

The ability to create unique content

Contextual Guidance

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Interprets what a user is doing based on context and helps guide them through the process.

Course Management

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Create, organize, and assign courses to users

Learning Paths/Tracks

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Designing course materials to be completed in a sequential order for personalized learning purposes

Training Administration

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

JumpSeat 30 features

Software specialized for schools (K-12 & Post-Secondary)

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Supports flexible learning at different times (i.e., learners can access course materials at their own pace)

Supports learning paths that combine in-person classes with online/virtual courses

Tools that allow users to create and publish courses and course material/content

The ability to create unique content

Interprets what a user is doing based on context and helps guide them through the process.

Software specialized for corporate use

Developing custom training courses for educating employees or for teachers to create courses for their students

Create, organize, and assign courses to users

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Establish guidelines about how much and what kind of data can be stored in the repository

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Students can access materials and communicate with instructors via their online student profile

Organize and track educational activities

Designing course materials to be completed in a sequential order for personalized learning purposes

Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making

Manage and support multiple languages

Identify, track, and respond to negative feedback

Predict future data based on historical data sets

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

Software designed for companies who offer training programs to clients

Track employee/learner's progression through training programs

Guide new users to understand and become proficient in using a product or service

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Features

4.6 (7)

4.6

Based on 7 reviews

## Pricing

Value for money

4.9 (7)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.9 (7)

4.9

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.7 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (7)

4.7

Based on 7 reviews

## User reviews

Overall rating

4.7

Based on 7 reviews

Filter by rating

5(5)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AM

Ali M.

Software Engineer

Information Technology and Services

### "Amazing software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 26, 2022

very good

Pros

functionality is easy to understand, we can use this in our daily life

Cons

user experience is good, few bug fixes needs to be done

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZN

Zach N.

Biz Dev

Telecommunications

### "Jumpseat Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 13, 2022

Pros

We are able to walk a user through any process in our back-office without tying up additional resources.

Cons

In the beginning, we didn't have a lot of flexibility to customize guides based on different roles. And it didn't allow for an intuitive search process.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Doug C.

CEO

Marketing and Advertising

### "I can't imagine deploying new software without JumpSeat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 11, 2022

We launched new software during COVID and it was a struggle training people the old fashioned way. JumpSeat helped our team get the most out of our new platform incredibly fast.

Pros

JumpSeat's ease of use for our team to provide real-time, on demand software training to increase productivity and SOP compliance. The way JumpSeat works across multiple apps is also a game changer.

Cons

Nothing really in terms of cons. I could see more in the way of workflow guides available in the future that would be helpful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Joseph G.

VP, Strategy

Marketing and Advertising

### "The Essential Cross-Platform Digital Adoption Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 11, 2022

JumpSeat has helped us move towards 100% adoption of SOPs, more efficient workflow, and has helped us derive maximum value from our project management systems. I highly recommend it.

Pros

JumpSeat's UX is on par with the best in their category, but the difference-maker is JumpSeat's ability to let you "jump seats" between different software tools with no loss in functionality. Our agency uses multiple platforms as part of our Martech stack that require us to move through tools, and JumpSeat can support us every step of the way.

Cons

There are no major negatives—as the platform gains more users there will be even more guides available that are user-generated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

Paul B.

Software Engineering Manager / ISO

Telecommunications

### "Extremely useful tool that helps with training and retraining!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2022

Initial and repeated training along with more interactive/guided support.

Pros

The ease and flexibility of creating new guides.

Cons

Some limitations on detecting next step.

Alternatives considered

[WalkMe](https://www.capterra.com/p/131194/WalkMe/)

[Pendo](https://www.capterra.com/p/166510/Pendo/)

Reasons for choosing JumpSeat

Flexibility, administration and analytics capabilities, ease of implementation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CM

Chad M.

Chief Business Development Officer

Oil & Energy

### "Jumpseat is the best tool for your training needs."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 31, 2016

Jumpseat provides the ultimate way to deliver training and support to customers that they will actually remember and engage with. It reduces the time to proficiency for users dramatically and prevents follow training inquiries. Jumpseat was able to deal with our most challenging functionality with ease. It is a product that I enjoy working with more and more everyday, I would recommend it to anyone wanting to improve their users experience.

Pros

Ease of use and flexibility in application.

Cons

Nothing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 31, 2016

Thanks Chad!

DD

Doug D.

### "JumpSeat Customer Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

October 31, 2016

JumpSeat has not only shortened user onboarding time by 40%, but reduced our helpdesk calls to a bare minimum. Our clients are overjoyed by how JumpSeat has simplified the user experience of their applications.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 7, 2016

Thank you for your feedback.

[View all Reviews](https://www.capterra.com/p/156275/JumpSeat/reviews/)

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