# eCasework Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eCasework the right Complaint Management solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156323/eCasework/reviews --- eCasework 4.8 (9) [View alternatives](https://www.capterra.com/p/156323/eCasework/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eCasework Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Andrew B. Councillor Used the software for: 2+ years ### "eCasework is a vital part of my toolkit as a local councillor." May 11, 2017 5.0 Pros The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor. Cons The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome. Review Source Response from Porism May 11, 2017 Thanks so much for your kind words, Andrew, and we're glad you find the tool vital to your work. When we set out to build eCasework, we wanted it to enable elected representatives to get things sorted in their area, so it's fulfilling to know it's doing that for you. Your point about the search tool has been noted and we're already working on improvements to Search for the next release, keep an eye on the newsletter. Thanks again :) fM fiona M. Policy officer Political Organization Used the software for: 1-2 years ### "Casework made simple" June 26, 2019 4.0 I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly. The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load. Pros Very easy to use and organise cases. It is easy for different users to add information and update cases so everyone has access to the information. The tags and graph is also very handy and a helps to map out what we are dealing with. Cons Can be very glitchy with the update function. Doesn't copy and paste very well from emails or documents. Review Source SC Sarah C. Constituency Manager Political Organization Used the software for: Less than 6 months ### "Excellent software, makes my job a lot easier - would highly recommend." May 31, 2017 5.0 Pros I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held. We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten. Cons I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received. Review Source Response from Porism May 31, 2017 Supporting political offices as well as individual representatives is one of our objectives, and it's fulfilling to know that you can manage your team's casework with us. Keep sending in those feature requests, Sarah, and thank you very much this review! sC stephanie C. councillor Civic & Social Organization Used the software for: 6-12 months ### "Excellent System that makes handling casework much FASTER and EASIER!" June 14, 2017 5.0 Quick and fast - saving me loads of time! Pros Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible & quick to use; setting review dates; email facility; keeps docs & photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later). Review Source IS Ian S. Councillor Government Administration Used the software for: 6-12 months ### "Use of eCaswork as a Councillor" June 26, 2019 5.0 Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy. Pros Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon. Cons Could do with added functionality to set up template letters & e-mails and print of envelopes. Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain. Review Source SA Sam A. Councillor Government Administration Used the software for: 6-12 months ### "Effective and simple" June 26, 2019 4.0 It is very straightforward to use, easy to track casework and set reminders. I have a heavy caseload, and without a good casework system, I would struggle to manage my time effectively. This has allowed me to keep on top of everything well. Pros Simplicity of entering case details, getting reminders, and email straight from the system. Cons Occasionally the threading of emails can go out of sequence. It's all there, just not always in the right order. Review Source FC Fran C. Councillor & other! Political Organization Used the software for: 1-2 years ### "Extremely useful for keeping up with councillor cases!" June 26, 2019 5.0 Excellent, highly recommend for councillors. Pros eCasework is simple to use once you get used to it. Good price as an individual councillor using it. Excellent customer service if you have a problem. Also secure and GDPR compliant. Organises my casework effectively. Extremely helpful to me, much better than a book of notes! Cons Email update codes can be a bit fiddly, but the system works! Review Source Response from Porism July 2, 2019 What a lovely review. Thank you. Do get in touch if you need anything. NC Nick C. Councillor Used the software for: Less than 6 months ### "It is good at helping me manage existing and new cases. I can follow things up efficiently. " September 1, 2017 5.0 Lots. It has really helped me manage casework. Casework can become very demanding and it helps me prioritise the issues in the best way to deal with the issues and give feedback to local residents. Pros The ability to store and follow up cases, setting dates and deadlines. I like to be able to review the history of each case and follow up contacts with constituents and businesses. The tagging function is good to keep an eye on the different type of casework each other that is dealt with. It is all very easy to use, not too technical, and I like that it can be used from any device from the webpage. It works well at home or on the go. Cons There isn't anything major. I had a problem with the display of a large casework file but this was resolved really quickly. Review Source FC Fran C. Councillor & other! Political Organization Used the software for: Less than 6 months ### "Fantastic software for councillors & MPs to keep tabs on casework" May 24, 2017 5.0 Helps me organise my case load and reminds me when I am due to chase a case. Brilliant. Pros Very easy to add resident cases. Easily accessible from phone, iPad, laptop, PC. Simple operation and information entry, and the reminders are so useful when I have so many queries to keep up with and officers to chase! Well worth the subscription. Review Source Response from Porism May 24, 2017 Thank you for this sensational review, Fran! Don't hesitate to let us know about any more feedback too. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.