# InGenius Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InGenius Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/156349/InGenius-Connector-Enterprise --- # InGenius Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InGenius ## What is InGenius? Increase agent productivity and earn happier customers with a seamless integration between your phone system and CRM. InGenius helps make calls more effective by placing critical CRM insights at your agents' fingertips. Call handling tools that let employees place, answer and transfer calls from within your CRM. Drive more successful service with one simple, smooth integration that supports unique workflows and omnichannel environments. Increase customer satisfaction and case handling capacity. ## What is InGenius used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $32 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InGenius?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.uplandsoftware.com&name=InGenius) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InGenius 4.9 (8) VS. [4.7 (24,044)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $32 Per Feature, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (8) Ease Of Use 4.6 (22,599) Value For Money 4.8 (6) Value For Money 4.5 (15,184) Customer Service 5.0 (8) Customer Service 4.4 (13,450) ## InGenius alternatives [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (14,526)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Center Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Support Ticket Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Activity Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance InGenius 46 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Tracks metrics that provide insight into how a user interacts with any interface or product A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Agents choose who to call and when Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (8) 4.8 Based on 8 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic $32.00 Per Feature,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)[ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GM Giacomo M. Communications Manager Facilities Services ### "InGenius: A Reliable and Incredible Customer Service Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2024 Pros This customer service solution has been reliable since day one. InGenius is easy to implement. Cons I do not dislike InGenius at all. InGenius is super amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Andrea M. Global enrollment counselor Education Management ### "InGenius" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 18, 2022 I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes . Pros It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great. Cons Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technology Analyst Information Technology and Services ### "InGenius is one of the best software for Call Management." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2022 Pros Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM. Cons No never experienced any issue with InGenius. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ange R. CRM Application Admin Computer Software ### "InGenius - Productivity Boosting Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2021 Pros We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. Cons I have nothing negative to say about our experience with InGenius. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG BRock G. Manager, Ticket Sales and Service Sports ### "OSEG - Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2021 Pros Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers. Cons No current complaints on the software capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WR Warren R. Business Intelligence and CRM Specialist Sports ### "InGenius Connector Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 14, 2021 Pros We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting Cons As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob G. Senior Admissions Counselor Higher Education ### "InGenius is such a helpful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2019 Pros InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!) Cons Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2019 Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you. SK Sulabh K. ### "Ingenius CTI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 9, 2016 We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2016 Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com. [View all Reviews](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)