InGenius

InGenius Connector Enterprise

4 / 5 1 review

Who Uses This Software?

InGenius services companies around the world, from all industries that have inbound and/or outbound phone agents. Contact centers, customer service departments and sales teams are our typical market.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InGenius
  • www.ingenius.com
  • Canada

About InGenius Connector Enterprise

InGenius is a computer telephony integration (CTI) innovator that enables sales and services organizations to deliver world-class, phone-based, customer experiences by integrating existing telephone systems into leading CRMs. We help contact centers increase agent productivity and provide a 360-degree view of customer call interactions for intelligent analysis and decision-making. Features include screen pop, click-to-dial, automated call logging and enhanced call reports.


InGenius Connector Enterprise Features

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

InGenius Connector Enterprise Reviews Recently Reviewed!

Ingenius CTI

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.

They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Vendor Response

by InGenius on December 09, 2016

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.