# InGenius Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InGenius the right Customer Service solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/reviews --- InGenius 4.9 (8) [View alternatives](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of InGenius Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob G. Senior Admissions Counselor Higher Education Used the software for: 2+ years ### "InGenius is such a helpful tool" May 31, 2019 5.0 Pros InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!) Cons Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about. Review Source Response from Upland Software June 3, 2019 Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you. VR Verified Reviewer Technology Analyst Information Technology and Services Used the software for: 6-12 months ### "InGenius is one of the best software for Call Management." August 6, 2022 5.0 Pros Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM. Cons No never experienced any issue with InGenius. Review Source AM Andrea M. Global enrollment counselor Education Management Used the software for: 6-12 months ### "InGenius" October 18, 2022 5.0 I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes . Pros It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great. Cons Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare . Review Source GM Giacomo M. Communications Manager Facilities Services Used the software for: 1-2 years ### "InGenius: A Reliable and Incredible Customer Service Solution" April 15, 2024 5.0 Pros This customer service solution has been reliable since day one. InGenius is easy to implement. Cons I do not dislike InGenius at all. InGenius is super amazing. Review Source AR Ange R. CRM Application Admin Computer Software Used the software for: 2+ years ### "InGenius - Productivity Boosting Tool" February 26, 2021 5.0 Pros We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction. Cons I have nothing negative to say about our experience with InGenius. Review Source WR Warren R. Business Intelligence and CRM Specialist Sports Used the software for: 2+ years ### "InGenius Connector Review" January 14, 2021 5.0 Pros We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting Cons As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose Review Source BG BRock G. Manager, Ticket Sales and Service Sports Used the software for: 2+ years ### "OSEG - Review" January 14, 2021 5.0 Pros Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers. Cons No current complaints on the software capabilities. Review Source SK Sulabh K. Used the software for: ### "Ingenius CTI" December 9, 2016 4.0 We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had. Review Source Response from Upland Software December 9, 2016 Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com. Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Customer Service](https://www.capterra.com/customer-service-software/)