# Intelligent Service Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Intelligent Service Management Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/156351/Cloud-Service-Management

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# 

 Intelligent Service Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Intelligent Service Management

## What is Intelligent Service Management?

Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. Known for enterprise capabilities and value pricing.

## What is Intelligent Service Management used for?

[Change Management](https://www.capterra.com/change-management-software/)[IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 24 user reviews

Reviews sentiment

Positive

92%

Neutral

8%

Negative

0%

Starting price

$50

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Intelligent Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.serviceaide.com&name=Intelligent Service Management)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Intelligent Service Management

4.4 (24)

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$50

Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (24)

Ease Of Use

4.6 (670)

Value For Money

4.2 (23)

Value For Money

4.4 (594)

Customer Service

4.5 (24)

Customer Service

4.5 (625)

## Intelligent Service Management alternatives

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/)

Starting price

$10000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (27)](https://www.capterra.com/p/146207/ITRP/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Self Service Portal

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Intelligent Service Management 30 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Route documents and other data through one or more stakeholders for review and approval

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Tickets are automatically assigned to specific agents based on predefined rules

Track and monitor efficient handling of all changes/transitions

Planning training and tasks to facilitate the transition to new technology, process, or workflow.

Configure existing workflows to meet your organization's needs

Identify component attributes like servers, hardware, software, and manage relationships across all services

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.2 (24)

4.2

Based on 24 reviews

## Pricing

Value for money

4.2 (23)

Free Trial

Free Version

Basic

$50.00

Per Month

Value for money

4.2 (23)

4.2

Based on 23 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (24)

4.5

Based on 24 reviews

## User reviews

Overall rating

4.4

Based on 24 reviews

Filter by rating

5(12)

4(10)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Apostle Kingsley M.

Pastor

Religious Institutions

### "Your Trusted Service Management Aider"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 21, 2021

Pros

The rebuts feature that helps an administrator do minimal management. It's very easy to use. Integration with other software very OK.

Cons

The features are not too bad but the software just need little adjustment in performing management.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Ryan v.

GM

Automotive

### "Amazing customer experience!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 18, 2021

Incredible customer service, precise vehicle maintenance management.

Pros

Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.

Cons

Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much.

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)

Specializing in automotive, it was really no competition once we compared the products.

Alternatives considered

[MyShopManager](https://www.capterra.com/p/160725/MyShopManager/)

Reasons for choosing Intelligent Service Management

Precision on mileage reporting, and integration with our current RO software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Engineering Trainee

### "good interface"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 8, 2018

Pros

ease of use and interface and the clear to understand the menu and the animation is good,the space is nicely utilized and even a user who is starting to learn can easily understand.

Cons

locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Sagar P.

Associate

### "Service aide is really a good service management tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

May 7, 2018

Pros

Easy to use, user-friendly. It really helps me keep track of my tickets based on priority. It helped easy communication with caller.

Cons

Need more UI improvement. Also, sometimes it takes some time to load tickets. I would also suggest to have option to open multiple ticket at once. Since when I open another ticket, active ticket goes in background.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

pooja K.

Software Engineer

### "It is awesome"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 6, 2018

value fro money

Pros

This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it.

Cons

This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VM

Vishal M.

senior associate

Computer Software

### "Intelligent Service Management is truly amazing software to work on ."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 2, 2018

Pros

The FLOWS are easy ( problem,change and task ) The system Flows of approval is superb. Best part is the SLA

Cons

it's a very niche product. It takes time to understand. The service feedback is too slow as compare to other software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Santosh K.

Operation Manager

Health, Wellness and Fitness

### "It really good for end users."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 2, 2018

Pros

Front end experience is good, Easy to use for weekly reports and administration. One can recommend this to similar kind of people working in IT industry. Good for Team & Training is simple.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GB

Girish B.

Cognizant Infrastructure Services

Information Technology and Services

### "This software helps us easy our work with the following information which we are needed."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 2, 2018

Pros

This software is fast and it is also customer friendly which helps both the member and the Customer works faster.

Cons

Tool is capable but organizational commitment and specific features especially reporting are very hard to Customize

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

sharom s.

facility manager

### "very good"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 1, 2018

east to negigate

Pros

easy to use worth the money great customer services overall the software is good have not have no issue as of yet

Cons

waiting for updates other than that nothing I have problems with at this time. could be a bit cheaper but everyboby has to make there money

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VK

Vamshi K.

Associate

Information Technology and Services

### "very satisfied"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 1, 2018

Pros

It's ease of use, features and functionality, Customer Support. It was very much happy with overall quality of the product.

Cons

If a person/associate opens the ticket, one who opens the ticket first has the ticket locked under his name.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/156351/Cloud-Service-Management/reviews/)

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