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LiveImpact is a complete and affordable nonprofit CRM that helps you manage your fundraising, donor management, volunteer and case management from a single platform. With integrated communication features you can effectively engage your donors, volunteers, clients and deliver greater impact. We handhold you through the onboarding process to ensure you are successful on the platform. LiveImpact is easy-to-use and easy-to-manage and evolves with you as your need change.
Provider
LiveImpact.org
Located In
United States
Foundation
2011
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Documentation, Live Online, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Nonprofits, Foundations, Associations, and Schools, County Programs, Corporate CSR Initiatives.
Content Source: LiveImpact
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LiveImpact Reviews
Pros
Ability to tag records quickly is another one of my favorite feature. Our supporters truly enjoy the user interface for our event registration and donation.
Overall we've had a good experience with LiveImpact and appreciate the open communication with the LiveImpact team and their willingness to work with us throughout the process.
They were responsive, they listened intently to our needs, and they were very solutions focused.
With LiveImpact the support we get has been amazing and very helpful. They are very attentive and very flexible with our needs.
Cons
At times it is difficult to understand how to do certain functions and how they integrate with one another.
Minor shortcuts are difficult to find and was not covered comprehensively in onboarding training.
Customizable database with integrated marketing tools. This software is so customizable, it would be difficult to find something negative.
Salesforce is complex and becomes hard to navigate.
"LiveImpact's features cover my organization's needs from A-Z. Our nonprofit database search is over"
Pros: -LiveImpact is full featured with robust Payments, Donation, Events, Engagement, Program Tracking, Volunteer, Grant Tracking, Membership and Auction Modules. -Everything is integrated and you don't have to worry about compatibility, cost and upgrades associated with having additional apps. -The user interface is logical, flexible, customizable, well organized and easy to navigate. -The front end seemlessly integrates with the look of your website. -Standard reports come pre-installed and the built in reporting tools allows for custom reports and charting. -Email newsletters and automatic response email functionality is included. This means payment reminders, event reminders, registration information, etc. -Role based permissions access allows us to let volunteers enter information without having access to our private data. -Workflows can be setup via a pipeline to automate tasks. -You can also track program data and manage board member information and calendars. Overall, Live Impact has become our one stop shop and there isn't one area in which we feel we are settling for less than stellar functionality.
Vendor Response
"An amazing partner!!"
Overall: From the initial moment we contacted them through implementation I cannot express enough appreciation for Live Impact. Their products have enabled us to seemlessly integrate into a new system and have dramatically improved our Non Profit functionality. All Non Prodits need to use Live Impact!
Pros: They are an incredible firm. Customer service is best in class, extremely efficient and out of the box solutions. We could NOT be successful without Live Impact.
Cons: Nothing, they are terrific. We do not have anything negative in our experience.
"Our non-profit adopted LiveImpact for data management needs after struggling with cost of Salesforce"
Overall: We have complicated e-store needs so we are still in development for that. There are some limitations that aren't ideal for our organization. As tools are developed, certain functions don't work right away (i.e. saving filters, smartgrid, etc.) and need to be activated.
Pros: Our team found the tool easy to use so adoption was quick. It allows us to segment supporters much more effectively and the initial training and ongoing customer support is something we couldn't get with Salesforce.
"Comprehensive platform providing everything from CRM, newsletters, events, and grants management"
Overall: My organization had specific needs as we were merging with another nonprofit. Before the merge, we used Abila and they used Raiser's Edge. We all wanted a new platform that would serve our combined needs, not charge us an arm and a leg with customizations or consulting costs, or the continuous purchase of new modules. LiveImpact met all these criteria, and once we saw the demo we were sold. Our bosses recognized the benefits of LiveImpact as well. I don't know of another software out there that offers such a comprehensive platform including a CRM with events, auctions, fundraisers, email campaigns and newsletters, payments, advanced reports and analytics, and moves management. LiveImpact also offers grant management, which was a big plus for us. Another advantage was the role-based access with different dashboards, so our CEO and Board Members can quickly get the information they want without being overwhelmed with unnecessary information. We had exceptionally strong support from the LiveImpact team. They helped facilitate our conversation through the merge, encouraging us to meet internally as a combined development team to identify our most common uses and prioritize our processes. They wanted to ensure that we are successful in using the platform, and went above and beyond in providing onboarding help and support. We ran our latest fundraiser through LiveImpact - online ticket purchases and donations were automatically entered in the database, and for those who gave us a check, we could easily enter the payments so all the information was in one place. Abila only had basic functionality to manage events, so using LiveImpact really saved us a lot of time and use of multiple spreadsheets. Since it was a concert, we assigned every single person a seat and a ticket using LiveImpact. We also used the check-in phone app as people arrived. We had some challenges as we were using the events functionality for the first time, but support was one phone call away to answer our questions. My colleagues and I are finding LiveImpact relatively easy to learn and use because the interface is intuitive. I use it 3-4 days a week to update contacts and check donations; and we are just beginning to use the moves management functionality. My recommendation to others would be to take the time to think about your most common uses and what you want the software to do for you. LiveImpact is easily customizable; you can do so much more in it than in other software.
Pros: Multi-use functionality for all constituent management and development/marketing related tasks.
Cons: LiveImpact is capable of doing so much, we sometimes feel that we have only scratched the surface. It really requires a concerted effort and time commitment (like any database) to get up and running in it's full capacity. Once we are able to make that commitment, I know we will reap the benefits.
Vendor Response
"A good experience"
Overall: Our nonprofit, based out of the Bay Area in California just switched from Salesforce.com to LiveImpact.org. I had a Board member who worked for Salesforce and was able to get us a grant for 10 free licenses. It was really exciting for us because Salesforce is so well known. After starting with the nonprofit starter pack in 2013, we were jazzed because of all the apps on their exchange. We chose to use mail chimp, cause view, and google apps for plug ins. My great development coordinator took on the project and had a tough time actually getting to use salesforce. They do have some great online resources including a user group but we weren't able to make the mail chimp and cause view plug ins work very well. We also had trouble with the household idea and pulling reports like lapsed donors that gave at certain levels. After realizing we would need professional help, ongoing, just to manage Salesforce, we decided to look elsewhere. A colleague of mine recommended LiveImpact. I saw the demo first and was impressed. My team also liked what they saw and we chose to move forward. LiveImpact is actually one software that includes everything. So instead of having plug ins or using other products, LiveImpact has everything in one place and it all works together. The folks at LiveImpact were extra amazing. They don't limit the # of records or log-ins which meant that our whole development team and Management Team could have access. We could even manage what type of access everyone got and that was a huge plus for us. For example, our Controller only logs in and is able to pull the financial reports. We now use LiveImpact for managing our donors, volunteers, and members as well as email communications and newsletter, donations online and a whole lot more. It's a really unique system. We struggled with Salesforce for years. LiveImpact has been really great in saving us time and allowing us to access and utilize our data in new and impactful ways.
Pros: Everything is integrated. We use their event tools, e-marketing, crm, grants, project management and moves management tools and we never leave there website.
Cons: I would like to have some sort of financial software built in. We do export a report that we bring to our accounting software but more clean integration would be nice.
Vendor Response
