DevonWay

4.5 / 5 15 reviews

Who Uses This Software?

High-reliability, quality-centric industries such as Energy, Construction, Manufacturing, Government, and Biotechnology.


Average Ratings

15 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DevonWay
  • www.devonway.com/
  • Founded 2005
  • United States

About DevonWay

Trusted by large organizations with unique requirements, DevonWay software is tailored to your exact business rules, data, and workflow, minimizing change management and virtually guaranteeing project success. Customers such as Biogen, GE, and Los Alamos use our software to help them comply with ISO 9001 standards, minimize risk, improve safety, and resolve deficiencies, and our U.S. based experts are available 24/7/365 after implementation to ensure you meet your goals over the long term.


DevonWay Features

  • Audit Management
  • Corrective / Preventive Actions
  • Environmental Management
  • Environmental Risk Assessment
  • Forms Management
  • Incident Management
  • Industrial Safety Management
  • Injury Reporting
  • Inspection Management
  • MSDS
  • Occupational Health Management
  • OSHA Recordkeeping
  • Safety Risk Assessment
  • Training Management
  • Waste Management

DevonWay Reviews Recently Reviewed!

Excellent Teamwork

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love DevonWay's ease of use. As an administrator, it makes my life easier as well. My users love the reports we can build easily so they can use the information in different applications.

Cons: It's pretty compartmentalized. Each module has it's limitations as to what it can/can't do. This is typical for software, but sometimes I wish we could break down those walls and use fields across all modules without much hassle.

Vendor Response

by DevonWay on September 25, 2017

Thanks for taking the time to review us, Christine. We're glad the ad hoc reporting and charting tool is helping users easily derive meaningful insights from the data. As far as native connectivity, we do have new common fields functionality that will let you create reports across modules. I'll be in touch to show you how! Thanks, Millie

Powerful, but not always user friendly - improving, though

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.

Cons: User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Overall: Trending and tracking functions are excellent.

Vendor Response

by DevonWay on September 19, 2017

We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!

DevonWay software user since 2011. Keeps getting better. Output tools are improving to meet business

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system.

Cons: You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately.

Overall: 1) Fewer calls from end-users that do not know how to use the product or mess something up.
2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed.
3) User interface keeps improving.
4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver.
5) The Trakway ticket system helps with software development and changes, as well as addressing problems.
6) Track history helps troubleshoot issues.

Easy to use program that is extremely flexible when evaluating information.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use program that is extremely flexible when evaluating information. Easy to run reports for data evaluation.

Overall: Performance Evaluation

I am an end user. It is a nice software, however the implementation is not well thought of here

Jun 05, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that one can tie objects or actions together or that they can be related.

Cons: It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system

Vendor Response

by DevonWay on August 28, 2017

Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment!

Long-time user of DevonWay products. Apprecite continuous improvement.

Jun 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.

Cons: There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Overall: Helps us run our business and collaborate with hundredsof people from around the country.

When issues /concerns/problems are identified there's always a quick response to identify and fix

Jun 01, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive even for someone that is not an every day user. Data is easy to extract and understand what you are looking at.

Cons: I don't create reports very often so when I do create one it is not intuitive to me on how to customize a report for what I need.

Overall: Easy to input data and easy to extract data. The software is very flexible to meet our needs.

Generally good.

May 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Latest format. It is a good working tool for everyday use with respect to initiating, tracking and addressing CRs.

Cons: Inability to mimic some of MS Word File Capabilities with respect to editing and formatting (e.g. creating a numbered list and alignement).

Overall: It is our main work tracking tool for addressing Condition Reports.

The software is powerful and saves time. Very easy to use and fast.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very versatile and easy to use. The more you use it, the more you think of "what if I could do this" and soon you are doing exactly that. The technical support considers every question a possibility and they are same day innovators. The software has modules for a wide variety of enterprise applications, and each will provide notifications and information to you automatically by email if you wish.

Cons: The applications to iPhone are just being developed, and sometimes in that application are difficult to navigate in. But that is improving. Looking forward to not typing some day, just talking to it. They don't yet have a "Siri" like feature, but they are as close as the phone.

Overall: Easy application for 2000 workers. Powerful database. Automated trending and notification. Daily automatic reports. Automatic email of new assignments and assignments coming due. Real time support if needed.

High earned value for your clicks and key strokes.

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels.
Pros:
Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system.
Recommendations:
Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.

Versatile corrective action software that can be adapted for various uses

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used this product at both a nuclear power plant and at a research facility in a university. From a very complex large power plant to the simple laboratory facility setting this software is extremely user friendly and adaptable to the many different needs of different organizations. The customer support is very responsive and the software can be molded to the needs and desires of the facility. At the university we have customized this software to track not only maintenance and repairs but also our purchasing and knowledge management. The software is user friendly enough that new students can easily manage their way around in getting things done.

Pros: The versatility and adaptability for any situation

Recommendations to other buyers: Give the product a try and see how it can improve your everyday business.

Great Software bang for the Buck!

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments:
I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you. They are focused on providing you the right tools to make your job simpler, and more efficient. They are also always looking at new technologies to make their software and tools cutting edge. Customer focus though, is what sets the DevonWay team apart. They are quick to respond to questions, address issues, or make adjustments to fit your needs.

DevonWay Software Intuitive

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have found the software to be not only extremely adaptable and powerful, but easy to use. These are very desirable attributes for a large company with hundreds of users. Whether the user is a power user or an infrequent novice, they can function effectively with this software. The response is almost instantaneous regardless of the size of the database, and it allows for precise searches and self-designed reporting. Support is a cooperation between internal SMEs and DevonWay. In either case it is rare that issues are not resolved in more than a few hours, many in minutes. I have become convinced that DevonWay can provide solutions to virtually any software need, and I very much endorse the product and encourage readers to take the opportunity of a demonstration, especially if most of your workforce are not well versed in software. They will find this easy to use.

Pros: Intuitive, customer support, report building, speed.

Cons: When we procured this software, we did not take advantage of sending individuals to the training to do more of the configuration than we currently can do. While DevonWay support is excellent, having this capability would enhance the flexibility of exploring additional attributes.

Recommendations to other buyers: If you think you would have more than one application, it is very useful to procure them together and initially configure links and cross ties at the inception of the roll-out versus doing re-configuration during subsequent application additions.

DevonWay - ActionWay

Nov 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: During an emergent recovery effort at the station DevonWay came in and provided outstanding personalized and professional service to deliver a software product in a very timely manner. Our solution was a priority for the DevonWay personnel and we were ultimately able to use this software solution to improve the station's performance.

Pros: Service was outstanding and the product was very easy to use.

Recommendations to other buyers: Speak with current DevonWay users about their experience.

Custom software for broad range of needs

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been using DevonWay products since 2010 at two different employers. The product is clean and customizable. We use it for a broad range of needs including corrective actions, management observations, assessments and work management. The reporting allows for all of our users to get the information they need via emails or their dashboard. Additionally, we have it set up for employees who put items into the application to receive feedback on closure so they can know how their item was handled. The product is tailored to meet our business needs.

Pros: Ease of use / customization

Cons: Timeliness of new product enhancements

Recommendations to other buyers: Make sure you know what you want - with customization you need to have well defined requirements