--- title: "Member Solutions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Member Solutions Software - reviews, pricing plans, popular comparisons to other Martial Arts products and more." source_url: "https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Member Solutions Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Member Solutions ## What is Member Solutions? A complete martial arts CRM built to boost your operational efficiency—and accelerate your cash flow. Everything from marketing and sales tools to management and retention tools included. Key features include lead gen forms and workflows, digital contracts, family accounts, billing and invoicing, online booking, staff permissions, member portal, self-service check-in kiosk, attendance tracking, belt ranking systems, and MORE! Book a quick chat today to learn more! ## What is Member Solutions used for? [Membership Management](https://www.capterra.com/membership-management-software/)[Martial Arts](https://www.capterra.com/martial-arts-software/)[Fitness](https://www.capterra.com/fitness-software/) Top alternative Featured Overall rating Based on 71 user reviews Reviews sentiment Positive 69% Neutral 13% Negative 18% Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Member Solutions?[Manage this product listing](https://www.g2.com/products/member-solutions/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Member Solutions 3.9 (71) VS. [4.2 (656)](https://www.capterra.com/p/57588/StarChapter/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $119 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (70) Ease Of Use 3.7 (2,979) Value For Money 3.7 (35) Value For Money 4.0 (2,057) Customer Service 4.2 (70) Customer Service 4.3 (2,286) ## Member Solutions alternatives [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (3,670)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (346)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (356)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/alternatives/) ## FAQs about Member Solutions Overview ### What problems does Member Solutions solve? Member Solutions solves time-consuming member billing, delinquent account follow-up, and front-desk administration by handling recurring payments, family check-ins, member lookups, scheduling visibility, and contract records in one system with responsive live support. Martial arts schools, gyms, and studio owners benefit most by reducing payment chasing, onboarding confusion, and daily staff training bottlenecks. Answer based on 31 reviews Overview ### Which roles and teams benefit most from Member Solutions? Member Solutions is most used by owners, general managers, directors, and membership operations teams at training academies and member-based businesses. Leadership relies on it to manage billing, reporting, and retention, while administrators and program staff use it to handle enrollments, payments, account updates, and day-to-day member service workflows. Answer based on 63 reviews Overview ### What company size and specific industries is Member Solutions built for? Member Solutions is designed for small and medium-sized martial arts and fitness studios that need a front-desk member management solution. It fits businesses in the martial arts and fitness sectors, particularly studios that manage memberships, front-desk operations, and day-to-day member administration. Features and Usability ### What are the key features of Member Solutions? Member Solutions includes core billing and member management features such as recurring billing, payment processing, invoicing, and membership renewals, plus appointment scheduling, attendance tracking, and reporting. Differentiators include full-service delinquent account follow-up, contact logs, automated lead follow-up, online booking, and client self-service through member and client portals. Answer based on 31 reviews Pricing ### How well does Member Solutions handle billing? Member Solutions handles recurring billing well for many fitness studios and martial arts schools that want to outsource collections. Many owners value automatic payments, delinquency follow-up, and fewer manual tasks, but some report billing errors, dated workflows, and friction when billing support and front-desk software do not stay fully aligned. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does Member Solutions integrate with? Member Solutions integrates with Brivo Access for access control and member management workflows. The catalog lists this native integration as the available third-party connection, linking Member Solutions with a single platform for facility access and account coordination. Answer based on 1 reviews Getting Started and Support ### How good is Member Solutions customer support? Member Solutions provides responsive customer support for many small business owners, especially during onboarding, training, and billing questions. Many fitness and martial arts teams describe helpful phone and live support, but some report inconsistent communication, slow follow-up, and uneven issue resolution when software problems involve more than one department. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Member Solutions? Member Solutions offers live online sessions, webinars, and documentation, which gives teams several ways to learn. Reviewers say day-to-day users and younger or more technical staff tend to get comfortable quickly, while owners, admins, and less technical users may need extra setup help and follow-up support to understand workflows. Answer based on 21 reviews Getting Started and Support ### What customer support options does Member Solutions offer, and how do users rate the experience? Member Solutions offers email/help desk, a knowledge base, phone support, and chat. Many users describe support as fast, friendly, and knowledgeable, especially by phone and live chat during setup, training, and issue resolution. Some reviewers, however, report slow email follow-up, inconsistent communication, and frustrating handoffs during billing or software problems. Answer based on 46 reviews ## Features AI summary Based on 289 Martial Arts reviews Capterra data shows that buyers of martial arts software rank the following features as their top priorities: - **Recurring/Subscription Billing** (**69%** of reviewers rated this feature as critical) - **Student Management** (**61%**) - **Electronic Payments** (**65%**) Member Solutions supports all three features that reviewers rate most highly: **Recurring/Subscription Billing**, **Student Management**, and **Electronic Payments**. Together, these capabilities help martial arts businesses manage memberships, keep student records organized, and process payments more efficiently, allowing teams to save time on administration and maintain more consistent cash flow. Billing & Invoicing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Online Registration 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Real-time registration over the web Membership Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Payment Processing 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Attendance Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups Class Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and schedule group classes, recurring appointments, and private sessions, etc. Member Solutions 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Belt Ranking Classification: Upload belt statuses and badges to student accounts - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Martial Arts: For martial arts classes and studios - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Generation: Manage the process of attracting and converting business prospects into leads - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile App: Access the system via a mobile application - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Student Management: Database of students to track personal information of individuals and families - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.6 (36) 3.6 Based on 36 reviews ## Pricing Value for money 3.7 (35) Member Manager Solution $99.00 Flat Rate,Per Month Value for money 3.7 (35) 3.7 Based on 35 reviews ## Integrations [ Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (70) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (70) 4.2 Based on 70 reviews ## User reviews Overall rating 3.9 Based on 71 reviews Filter by rating 5(40) 4(9) 3(9) 2(4) 1(9) Mentioned topic Sorted by most recent AR Alec R. Regional Supervisor Health, Wellness and Fitness ### "Once an innovator, but no more." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 1, 2025 I've been a part of companies using Member Solutions since 2000. I've worked with the founders and their successors over the years, both as a billing service and a software user. I even beta tested previous iterations of their MMS software, and the subsequently acquired MyVolo. MyVolo is much more user friendly but there are still way too many clicks to navigate any function. When I opened my own business, they wanted me to use their system but I actively avoided it because there were better software options available and it's even more plentiful today. The largest complaint about Member Solutions is kind of a Catch-22. They promote their full-service billing option as a way to ensure collection of payments from clients occur on time, and they do all the work to make sure that happens. But, they become a collection agency on your behalf and no matter how you shape it, customers always gripe about the customer experience which then reflects poorly on the business. To the point that people post bad online reviews citing the poor communication experience with billing. I get it, from both sides, but the results aren't worth the expense (which is rather high as well). Pros Full service billing offers peace of mind that recurring payments will be collected Cons Software and services are limited and dated. It was a good option when there were less options; compared to systems that are now available, it feels obsolete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ryan D. President/CEO Health, Wellness and Fitness ### "MSI claimed a verbal inquiry to cancellation was a binding agreement under their harsh terms." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 7, 2022 They touch your money which is pointless because the tech exists to get paid directly with other services. They will treat you like garbage if you mention cancelling. They will hold onto exorbitant amounts of your money if you attempt to cancel early. If you wind down your service to avoid this they will claim your verbal inquiry into quitting constitutes a signed agreement to quit under their ridiculous terms and then hold your money anyways. Pros The best part of their software is the help button so you can talk to an employee every time their cumbersome software does something other than what you wanted. Cons For simple tasks like changing a customer payment method you will need to dig through many pages to select the same option multiple times. If you forget one step your changes won't happen and you will have unhappy customers. Reasons for choosing Member Solutions Inherited choice through franchising agreement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ND Nicholas D. President, Owner-Operator, & Chief Instructor Health, Wellness and Fitness ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2022 They always go above and beyond to make sure my business needs are met. My Customers have never complained about them in over 10 years. The Staff is very knowledgeable and personable, and they always try to help find a solution to any issues or problems. Pros The Billing and Payment Processing is awesome. Member Solutions takes care of all of it so that I can focus on teaching classes. Cons The MSI Portal is sometimes challenging to enter new Billing Agreements. The Form hasn't changed in 10 years, and processing the initial down payments sometimes takes too long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mohamed T. Pilot Airlines/Aviation ### "For better future systems " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 7, 2021 Pros As I decried how simple and forward it with minimum knowledge required. Cons Had limited options sometimes and can be less helpful if some information was missing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC catherine C. manager Health, Wellness and Fitness ### "Non business-centric, shop elsewhere" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 October 3, 2019 Member Solutions knows they lack programming. When you call to discuss a software bug with them, they give you a work around patch up instead of correcting the problem. The patch ups then cause future issues. Pros There is not much to like about this program. I guess I would say the ease of looking up a customer is the only positive I can come up with. Cons Too many to list, but here's a few: it does not help you collect money, nor does it steer toward income driven sales. It tries a credit card once and then won't retry unless you do each individual card. If a customer is set up for auto pay on credit card, their payment still defaults to cash when you attempt to pay if card was declined. No system for retrying all failed cards. Take an overpayment and it does not apply to next outstanding invoice, it just overpays a single invoice. Payments/Invoices are difficult to track because they are all labeled the same date regardless of when the customer pays. Reports are lacking. Members can sign up and have active accounts without having a gym membership! I do not recommend this software, it has many "bugs". Very poorly programmed. Reasons for choosing Member Solutions I did not and would not have chosen this system. Yes, it's inexpensive, but its cheap for a reason. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 19, 2019 Catherine, thank you for sharing your feedback on our payment-related features. I'm happy to share that we recently released some enhancements to the way the software handles invoices that you may be interested in. In addition, we do offer a simple add-on service to help with payment collection for declined credit cards and delinquent accounts. I'd be happy to tell you more about both of these features to see if they might be a good fit for your business. Please contact us at 877.600.3811 or support@membersolutions.com to schedule a convenient time to chat. The Member Solutions Team AJ Aussie J. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 5, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 19, 2019 Aussie, thank you for reviewing Member Solutions! We're so glad you're happy with the software. -- The Member Solutions Team JW judy W. instructor Health, Wellness and Fitness ### "martial arts client" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2018 Action karate has been with member solutions for many years. I owned action karate Souderton and we worked together for 16 years. Now I am action karate main line so it is 20 years together. Miss Judy Pros easy to use software. many choices for billing. Cons outdated data entry, particularly credit card info. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 1, 2018 Miss Judy, it is great to hear from a satisfied client of over 16 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easy to use software and robust billing options for many years to come. ¿ The Member Solutions Team KD Kelly D. Owner Health, Wellness and Fitness ### "Volo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2018 Pros The software is very easy to use. It has all the info needed to help me run my small business Cons No real problems with the software. Every once in a while there are small problems but the staff always fixes it as soon as they can. There online chat people are great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 19, 2019 Kelly, thank you for your kind words and recommendation! We're so glad you find the software easy-to-use and that it helps you run your business more efficiently. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership. -- The Member Solutions Team DV Della V. GM ### "works well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 29, 2018 Pros easy tracking of client appointments, easy to tell when a client owes money. Easy for payroll and scheduling of multiple appointment types Cons unable to upload documents to email out, unable to search via questions, hard to customise to our specific needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2018 Della, thank you for sharing your feedback. We¿re grateful for the opportunity to provide easy tracking for appointments and finances to you and your business. If you have a question regarding customizations, please contact our support team at 877.600.3811. Thank you for your partnership. -- The Member Solutions Team CC Courtney C. Operations Manager ### "I find it frustrating how many things cant be tailored or edited in a way that would better serve us" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 29, 2018 Pros The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome. Cons Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 31, 2018 Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team [View all Reviews](https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Mindbody vs Member Solutions](https://www.capterra.com/compare/40229-156382/MINDBODY-vs-Member-Solutions-Membership-Manager)