# Page 2 | Member Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Member Solutions the right Martial Arts solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/reviews --- Member Solutions 3.9 (71) [View alternatives](https://www.capterra.com/p/156382/Member-Solutions-Membership-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Member Solutions ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NP Nick P. Owner Used the software for: 2+ years ### "Wonderful, we haven't had any problems with the program or staff" August 25, 2017 5.0 Pros Searching and checking in for families is very easy. The staff is always a pleasure to speak with, very knowledgeable and patient when it comes to explaining things and answering questions for training and every day needs. Cons We would love to have all of the information listed on one page instead of clicking into different categories. Financial reports should include ALL payments for the month, instead of not including future payments, and not including accounts that have gone from active to paid. Review Source Response from Jonas Software September 5, 2017 Hi, Nick. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped simplify your day-to-day. We'd like to learn more about your thoughts on our financial reports. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team CC Catherine C. GM Alternative Medicine Used the software for: 1-2 years ### "Terrible software riddled w/glitches, patch fixes cause new issues, loss of biz income, DO NOT BUY! " May 2, 2017 1.0 None. I would never recommend this program to anyone, it's terrible and I'm not sure why it is still on the market. Cons Everything is a con in this software. Don't make the same error I did buy this junk. Currently, I'm shopping to migrate everything to a new software program.There is nothing positive to say about this program. I've lost money, clients, valuable time, customer leads, income, the list goes on. Absolutely awful. Review Source Response from Jonas Software October 5, 2017 Catherine, thank you for sharing your feedback. We're committed to providing the best possible solution for your business and we value your input. We continuously invest in software enhancements that will improve the experience for you and all our clients. We encourage you to share additional feedback with us directly at 877.600.3811. ¿ The Member Solutions Team FC Frank C. Academy Director Used the software for: 2+ years ### "Overall, MSI programming is good. I have tried using other services and I am still very happy." December 11, 2017 5.0 Pros MSI is extremely user friendly with logical programming and top-notch customer service. The administrative reports are also easy to navigate and full of essential details. I particularly like the new collection service (first data credit) that has been integrated a few years back. Cons There is no independent frozen list in the report section, so it is extremely hard to accurately calculate monthly revenue totals. Review Source Response from Jonas Software December 12, 2017 Frank, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We are grateful for your trust and support. We look forward to continuing to provide top notch customer service for many years to come. ¿ The Member Solutions Team NC Nancy C. Owner/Administrator Used the software for: 2+ years ### "I have used Member Solutions for over 18 years & have consistently had exemplary service. " May 23, 2018 5.0 I can access every detail of my students' financial situation within my school. Pros I love the amount of information I can easily access about every account I have ever had. I am able to see every aspect of each membership, from notes I have entered myself to those made my MSI employees. Cons I would like to see the text of the auto dialed messages when MSI contacts my students or account holders. Review Source Response from Jonas Software May 30, 2018 Nancy, it is great to hear from a satisfied client of over 18 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide easily accessible account information to you for many years to come. ¿ The Member Solutions Team CC Courtney C. Operations Manager Used the software for: 2+ years ### "I find it frustrating how many things cant be tailored or edited in a way that would better serve us" May 29, 2018 4.0 Pros The customer service- they are always so quick to respond. The chat function makes life super easy! Reps are awesome. Cons Invoicing has many limitations. Can't edit or go back once an invoice is created. Software seems to have random glitches with invoicing. It will show that it's processed and then the next day it will go back to being owing, etc. Review Source Response from Jonas Software May 31, 2018 Courtney, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you with excellent customer service. If you have any questions regarding editing and processing invoices please contact our support team at 877.600.3811, as we have a very recent release with enhancements to these areas. Thank you for your partnership. -- The Member Solutions Team AB Alex B. Head Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Member Solutions is an excellent platform that's easy for our staff to learn and our members to use!" July 19, 2017 5.0 Simple reliable month billing. Good support, and a pleasant experience for our members. Pros I appreciate how easy it is to see the information I need access to the most. The search functions are intuitive and easy to learn, and entering new contracts is straightforward and easy to confirm. Cons I have not been able to get much functionality out of the majority of the more complex financial reports. Review Source Response from Jonas Software September 5, 2017 Alex, thank you for sharing your feedback. We're grateful for the opportunity to provide reliable, easy-to-use solutions for you and your business. If you have a question regarding financial reports, please contact our client services team at 888.277.4407. Thank you for your partnership. -- The Member Solutions Team RP Raquel P. Owner Used the software for: 2+ years ### "Decent but needs more options " April 15, 2018 4.0 Pros Ease of low maintenance with ppl being able to book and pay all at once. It is easy to log on most of the time Cons You only have the option to cxl a class directly before the class or 24 hours prior. It is a HUGE disatifier Review Source Response from Jonas Software April 17, 2018 Hi, Raquel. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've helped keep your bookings low maintenance. I have submitted your thoughts on allowing an hourly designation to booking cancellations, for future development consideration. If there¿s any additional information required, a Support Representative will reach out to you. Thank you for your business and partnership. -- The Member Solutions Team TM Thomas M. Owner Used the software for: ### "Quarterly Review - Feb 2013" February 5, 2013 3.0 I'm still having difficulty navigating through the software at times trying to resolve problems that I most likely created learning the system. I'm happy with the system, but still learning my way in the process. Pros Customer support (on-line chat but more specifically via telephone) has been outstanding. The software system is certainly fully functional for maintaining staff schedules and processing account payments. Cons The software seems designed more for the large, big box fitness clubs, which could make it difficult for small boutique type clubs where staff requirements are more personalized and facilities are more constrained. For someone like me that was not familiar with fitness club software, I found the business software concept difficult to grasp. Initial training was limited to several 30-min webinars where the client spent more time watching the instructor operate the software instead of gaining hands-on experience. There was a level of frustration on the part of the instructor because I had difficulty understand the overall concept of terms and processes. Introductory training was rudimentary at best and did not help much in terms of learning how the total system was designed to be used. Jeff D in customer support has taught me more in during telephone support calls and guided me through the system to correct a number of problems I had. Can't say enough about his terrific help! Review Source DR David R. Used the software for: ### "28 years in this industry and MSI is the best service I have ever used" April 26, 2016 5.0 I began teaching martial arts in 1988. Over the years I have used literally every single "ABC" organization for billing in this industry, and several outside the martial arts industry. Every single one left me with a bad taste in my mouth, but I assumed that there was no real option. In 2009 I was reorganized my business. On the advice of a brilliant mind in this industry, Michael Parrella, I gave MSI a call. Honestly, I would not have done it if it wasn't for who was recommending them. To say I was shocked would be an understatement. I have used them ever since that day. To put this in perspective, as my business grew I began sighing between 60 and 75 contracts per month. I was a small, low tech school learning how to suddenly handle "success". MSI has always been there for me. And the service has been incredibly reliable. An easy to use web site and excellent support staff. Not just efficient but friendly. And finally, when I had a medical emergency in my family, MSI was there for me. I don't think , wait let me say I KNOW, no company would have been there for me that way. I can not adequately convey how happy I have been and strongly recommend MSI to anyone in our industry Review Source Response from Jonas Software April 28, 2016 Thank you, David. We appreciate your kind words and recommendation. We are always happy to help our clients whenever or wherever they need us. We look forward to our continued partnership and we are grateful for the opportunity to serve you and your business. - Margo Stauffer, Director of Customer Service KD Kelly D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Volo" August 4, 2018 5.0 Pros The software is very easy to use. It has all the info needed to help me run my small business Cons No real problems with the software. Every once in a while there are small problems but the staff always fixes it as soon as they can. There online chat people are great. Review Source Response from Jonas Software December 19, 2019 Kelly, thank you for your kind words and recommendation! We're so glad you find the software easy-to-use and that it helps you run your business more efficiently. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership. -- The Member Solutions Team DV Della V. GM Used the software for: 2+ years ### "works well" May 29, 2018 4.0 Pros easy tracking of client appointments, easy to tell when a client owes money. Easy for payroll and scheduling of multiple appointment types Cons unable to upload documents to email out, unable to search via questions, hard to customise to our specific needs Review Source Response from Jonas Software June 1, 2018 Della, thank you for sharing your feedback. We¿re grateful for the opportunity to provide easy tracking for appointments and finances to you and your business. If you have a question regarding customizations, please contact our support team at 877.600.3811. Thank you for your partnership. -- The Member Solutions Team PH Patrick H. Operations Manager Used the software for: 2+ years ### "It's been a tremendous experience with this company!! They're anazing" May 9, 2018 5.0 Pros The customer service is outstanding!! All are the absolute best at what they do!! It's always a pleasure dealing with them and for all their help :)) Cons That we didn't switch back to them sooner!! We had used their software previously at another facility and loved it. Review Source Response from Jonas Software May 15, 2018 Patrick, thank you for your kind words and recommendation. We are always happy to help our clients¿whenever or wherever they need us. We¿re grateful for the opportunity to serve you and your business again. We look forward to our continued partnership. AF ANDREW F. Owner/Instructor Used the software for: ### "Farley's Taekwondo Center Visalia, CA" June 19, 2013 5.0 The software for my business works out great. I'm happy, my students are happy so what more could I ask for? The team that comes a long with it is exceptional at what they do. If you still haven't made up your mind yet and need more convincing then give me a call. Farley's Tae Kwon Do Center 559-627-4339 Pros Member Solutions professional and friendly team is what lead to my decision of signing up. I did my research first. I reached out to others but what stood out the most was how fast Member Solutions responded to me. Not by email or by a packet in the mail but by a phone call where I was able to talk with someone and have all my questions answered for me right away. Deborah Glassman, the account executor who got me started, made sure that my schools needs and my needs as an owner was understood and how being a member of Member Solutions was going to benefit my business the most. To this day she still contacts me frequently to make sure everything is going great. Kristen Bell, software trainer, wonderful person to talk to and train with. Kristen made learning the software very easy without any confusion or complications. If and when I do have a question she answers right away without delay and is always fun to talk to. Cons My only complaint, which is not with Member Solutions but for me, is why I didn't sign up when I first opened. Review Source CC Chris C. Owner Used the software for: 2+ years ### "Incredible Customer Support" November 28, 2017 4.0 Pros The billing website is a bit cumbersome and out of date, but the customer service is absolutely incredible. Each time I speak with a representative, they are quick to help out and very knowledgeable. Their Premium Package is great. I don't have to chase down students for payment or declined credit cards. MSI takes care of all of the billing for me, so I can just focus on my school and my students. Cons The user interface is a bit antiquated and doesn't work well on mobile devices. It would be nice to see a facelift. Review Source Response from Jonas Software November 29, 2017 Chris, thank you for sharing your feedback. We¿re grateful for the opportunity to provide you, and your business, with the Customer Support you deserve. We appreciate your thoughts on how we can enhance our billing website and will be sure to reach out if we have additional questions. Thank you for your partnership. -- The Member Solutions Team LB Laurie B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Have been using for billing for a few years" May 24, 2018 4.0 Ability for clients to register themselves and ability to process sales without POS machine Pros I like the color and Graphics, they are easy to read. As a non-tech type person I find the Volo system intuitive and pretty user friendly. It is fairly easy to adjust price discounts and to process refunds. Cons There seem to be some picky details - like contract dates that seem difficult to fix by myself and require assistance from help suppor person Review Source Response from Jonas Software May 29, 2018 Laurie, thank you for sharing your feedback. We're so glad to hear that we've provided you with a visually pleasing and intuitive software. We are working to enhance the ability to process real-time adjustments to contracts. In the meantime, please contact to our support team with any issues or concerns. We¿d like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or support@membersolutions.com. ¿ The Member Solutions Team MO Marcela O. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Disappointed customer in Toronto" January 6, 2017 2.0 I have been a volo customer for 4 years. I decided to sign up with volo because it was a Canadian company that offered great prices and amazing customer service. They just increased their prices without letting customer know. Last month they charged my credit card without my approval. When I called in they said sorry we increased our prices and now we charge in USD not CAN anymore! I want my money back and I am looking for a new affordable software for my small business. Review Source DN Dean N. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Used to use this program. " December 9, 2016 3.0 Wish our company was still using this as opposed to other software. The interface was simple and easy to use. Their biggest problem was they were always way behind the curve getting any new innovations up and running. Pros Easy to use interface. Back end invoicing was easy to track and payments got to my account fast. Cons Slow to adapt to new innovations. Not a lot of features. Review Source ZH Zachary H. Head Instructor/ Program Director Used the software for: ### "FIXED MY PROBLEM! " June 6, 2014 5.0 Mr Sherrick was exceptionally awesome in the way he handled me as a client. I was trying to leave Member Solutions for reasons regarding a mistake made by your team. Regarding a contract that was canceled and lots of money lost. I spoke with a few representatives from Member Solutions and none of them told me what I needed to hear as a customer. I was upset and wanted to cancel. Infact I had already made up my mind to leave. I am the kind of man, that when I make up my mind I proceed with my decision, although in this case I was persuaded to stay as a client thanks to Mr Sherrick. He upheld promises that were given to me over the course of time in being a client, he also fixed my problem with no argument or disagreement. His calm, cool collective attitude, brought my stress level down and made me happy to be a client . Needless to say he fixed a problem that in any business situation would be practically impossible to fix. He was smart, guided me to a great outcome, made me feel comfortable and treated me with respect. This man deserves to be in the position he is at and furthermore a model for what a representative of Member Solutions should be. I am very pleased with the customer service provided to me and YES I am still a member of your billing company thanks to him. For more details on how he dealt with me, I urge you to follow up with him, so other associate workers can see the strategies he used and learn from him. SO THANK YOU MR SHERRICK! Review Source CC Charlene C. Owner, Personal Trainer, Presenter Used the software for: ### "Fitness Business Software that is easy to use, and saves you time and money!" November 13, 2012 5.0 I am the owner of Dexterity Fitness, and my company's motto is to 'train smarter, then harder.' Thanks to Volo, I now 'work smarter so I can train harder!' As trainers we enjoy working with people, not paper. And Volo gives us more time to do just that. Sometimes in business you have to spend money to make money, and this was definitely money well spent. Pros Professional Service: My new clients get an introductory email from Volo welcoming them and confirming their first appointment - making a great first impression. Solid Business Practices: Volo shows my current clients a record of how many sessions they have completed, their invoices, and their upcoming schedule. Save Time: I can quickly scan my sales, member information, and schedule, which means I have more time to train! Why Volo? I researched 3 different companies offering similar models, and Volo has the best service at the best price. Their friendly support was incredible and made set-up so easy with their live support. Cons Easy to use, great price, amazing customer support who answer your questions via chat or phone and view your screen with you to demonstrate.There is nothing I would change about Volo - it's incredible! Review Source SL Sheridan L. Assistant Manager Used the software for: ### "WORST SYSTEM EVER!!" April 7, 2016 1.0 This has got to be the WORST billing system our company has ever used. We switched to Member Solutions with high hopes but it turned out to be a huuuuge let down. For one, their customer service sucks! We were promised one point of contact. Instead, they had us going from person to person before we could actually ask a question only to give us the runaround. We had a lot of unanswered emails and when they did reply, they took forever to get back to us. As a billing service, also give it one-star. We had A LOT of people not billed on time, people getting overcharged, and even people who weren't getting charged so we had to settle payment issues with our members ourselves. We had a lot of unhappy members as a result. Also, there's practically two services: Member Solutions and My Volo. They do not operate together so we had to constantly go back and forth. As a result, there were a lot of inconsistencies in billing, reports, payments etc. They're basically two different companies, each with the same horrible service. Finally, we decided we would no longer do business with Members Solutions/My Volo and switched to a different company. It's so much easier has good customer service. However, even though we are through with Member Solutions/My Volo, they keep billing us! So they're still giving us trouble even after we got rid of them. My advice, don't bother with Member Solutions/My Volo. Review Source KM Ken M. Owner Used the software for: ### "Great Martial Arts Member System!" August 19, 2015 5.0 I have been a Member Solutions client since 2003. And as my business has evolved, I was happy to hear that MS was striving to meet my new requirements as well. I have always struggled with 2 or 3 different systems to manage my members. But when I started using MyVolo in February 2015, my administrative nightmares were over. I now had one place I could go to manage my in-house credit card billings, Member Solutions billings, and storefront items. And it all works seamlessly with MS Constellation Payment Systems. Of yes, and thank to Constellation Payments I now save hundreds of dollars on Merchant Processing every month. One of the key things I like is that the development team is also willing to listen to ideas that could streamline and/or make the system for effective in the future. I highly recommend using MyVolo! Review Source Response from Jonas Software August 19, 2015 Thanks Ken for such a positive review of myVolo. It's great to hear that your school now has an integrated solution for member management, billing, POS, and payment processing. Constellation Payments has been a great addition to our portfolio of products and I am happy we are saving you money every month. Please keep the development ideas coming, as we want to continually improve myVolo. Thanks for your business and your continued support of Member Solutions. - Joe Galea - Senior Vice President Client Relations. CG Chrystal G. Admin Used the software for: ### "Practicality of Volo" October 5, 2012 4.0 It is really practical for any business that is based in the fitness industry or runs scheduled classes. Not only does it track schedules, income and general bookkeeping, it can be used to categorize and contact your clients automatically with reminders or sales interests. This system saves a lot of time so that you have additional time to allocate to other things. Pros \-Generally intuitive to use -very effective business management tool -allows effective tracking of sessions and billing -customizable to your business Cons \-can't send attachments with emails -can't select individuals from a class list and email them, need to search them all individually from members menu which is a lot less convenient -isn't directly exportable in .xls format so extra steps required -cannot delete contacts completely, they can only be deactivated which means items are sometimes sold to a duplicate but deactivated account -cannot completely delete a credit card number so data gets cluttered and confusing -does not display email address on printed invoice Review Source KS Korie S. Senior Instructor/Black Belt Council President Used the software for: 1-2 years ### "Good product, but somewhat lacking" March 13, 2018 3.0 Pros Automatic billing is easy to set up Management of delinquent accounts is simple Customer service is top notch Cons Searching for members/users seems a bit clumsy Web interface in general seems a bit clunky Custom reports/reports with additional information would be nice Review Source Response from Jonas Software March 14, 2018 Hi, Korie. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that we've provided you with top notch Customer Service, and an easy to use system for billing and delinquency management. We'd like to learn more about your thoughts on reporting. Please call 877.600.3811 to speak with our support team. Thank you for your business and partnership. -- The Member Solutions Team AS Anthony S. Owner Sports Used the software for: 1-2 years ### "buyer beware, not worth the money" January 26, 2017 1.0 this product is subpar and hard to navigate, the company will keep charging you even though your not using the product. Stay away from this company there are better products on the market. Pros having access from the web Cons hard to navigate, very frustrating setting up clients/ Review Source MF Michelle F. Director Used the software for: 2+ years ### "It's been an all around pleasant experience. " February 7, 2018 5.0 Pros The software is easy of use. I find it easy to navigate , do client and financial updates and run reports. Review Source Response from Jonas Software February 13, 2018 Michelle, it is great to hear from a satisfied client of nearly seven years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with the great experience you deserve for many years to come. ¿ The Member Solutions Team Similar Products Featured ## Related categories [Martial Arts](https://www.capterra.com/martial-arts-software/)[Fitness](https://www.capterra.com/fitness-software/)[Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.