--- title: "Kipu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kipu Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/156391/Kipu-EMR/" page_type: "product" language: "en" --- # Kipu Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kipu ## What is Kipu? Kipu is a cloud-based solution designed for multi-provider and enterprise behavioral and addiction treatment centers that features a collaborative EMR system for seamless management of health records, treatment plans, and scheduling. The integrated CRM streamlines referrals, marketing, and admissions, while the RCM system ensures billing management. ## What is Kipu used for? [Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 217 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - Revenue Cycle Management / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kipu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://kipusystems.com&name=Kipu) Rating Breakdown 4.7 +− Features4.6 Value for Money4.6 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.7 Features4.6 Value for Money4.6 Ease of Use4.7 Customer Service4.6 ## Kipu Reviewers Verdict Updated August 2026 AI summary - Kipu is a good fit for behavioral health and addiction treatment organizations seeking centralized client records and compliance support. - Users appreciate its accessible, organized layout, straightforward navigation, and customizable security controls. - It helps teams document care, share information, and manage daily workflows with less reliance on paper or fragmented systems. - Buyers may need to accept some trade-offs around occasional performance slowdowns, limited chart transfers, and varying customer support responsiveness. - Kipu works best for care teams focused on accessibility and compliance, but may frustrate buyers needing more advanced charting or faster support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kipu 4.7 (217) VS. [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price Contact vendor Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (217) Ease Of Use 4.4 (199) Value For Money 4.6 (160) Value For Money 4.5 (165) Customer Service 4.6 (186) Customer Service 4.6 (182) ## Kipu alternatives [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Alleva](https://www.capterra.com/p/180899/Alleva/) [4.5 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180899/Alleva/) Highest Rated [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [4.9 (529)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) [View all alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) ## FAQs about Kipu Overview ### What problems does Kipu solve? Kipu helps behavioral health and addiction treatment teams solve fragmented documentation, slow billing workflows, and poor visibility into client status by centralizing charts, notes, labs, attendance, scheduling, reporting, and claims. Clinicians, nurses, billers, admins, and compliance staff benefit most from faster charting, easier audits, and better coordination across client care. Answer based on 170 reviews Overview ### Which roles and teams benefit most from Kipu? Kipu is most used by behavioral health clinicians, frontline care teams, and treatment center leaders who need to document care, track patient progress, and coordinate daily workflows. Therapists, counselors, nurses, and technicians rely on it for charting and compliance, while directors, office managers, and billing teams use it to oversee operations, reporting, and revenue cycle tasks. Answer based on 217 reviews Overview ### What company size and industries is Kipu built for? Kipu is built for behavioral health and addiction treatment organizations, with 79% of reviewers from small businesses and Mental Health Care leading at 41%. It also serves Hospital & Health Care organizations at 29%, Health, Wellness and Fitness at 11%, plus midsize businesses at 12% and enterprises at 9%. Answer based on 217 reviews Features and Usability ### What are the key features of Kipu? Kipu includes core behavioral health EHR features like clinical notes, patient records management, scheduling, and billing, plus differentiators such as customizable forms and templates, document sharing with electronic signatures through the client portal, and reporting. Reviewers also frequently highlight its documentation workflows, search access to charts, and HIPAA-compliant record storage. Answer based on 103 reviews Integrations ### Which third-party tools and platforms does Kipu integrate with? Kipu integrates with 10 third-party tools, including Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, CTM, Apollo.io, and SimplePractice from reviewer mentions. Official catalog integrations also include Twilio, Mailchimp, and Gmail, covering communication, productivity, marketing, and call tracking workflows. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kipu? Kipu offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say counselors, nurses, and other frontline staff often onboard quickly because the layout feels logical and easy to teach. Admins and users handling reporting or advanced setup may need more time and ongoing guidance. Answer based on 51 reviews Getting Started and Support ### What customer support options does Kipu offer, and how do users rate the experience? Kipu offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, friendly, and quick to resolve issues, with strong training and documentation. Some report slower ticket-based responses, rep changes, and occasional delays during technical problems or specific product areas. Answer based on 75 reviews Security ### How does Kipu handle data security and access control? Kipu uses a secure, safe system for storing, holding, and protecting patient information and documents, while helping teams stay organized, updated, and compliant. Reviewers describe it as reliable and useful for keeping information safe, though login problems may require administrator support and there can be an initial learning curve. Answer based on 11 reviews User interface ### Is Kipu easy to use and navigate? Kipu offers a generally easy-to-navigate interface built for behavioral health workflows. Many clinicians, nurses, and administrative teams find charts, patients, and daily documentation straightforward once trained, especially with custom layouts. Some small practices say the system feels busy at first, with a learning curve around treatment plans, task visibility, and certain workflows. Answer based on 26 reviews ## Who uses Kipu? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Kipu supports all three of the features reviewers value most: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible records, and document care consistently, allowing teams to improve compliance, support clinical workflows, and deliver more efficient patient care. HIPAA Compliant 4.9 (106) 74.53% of 106 reviewers that rated this feature as important or highly important Kipu offers strong HIPAA compliance, letting you control access levels, customize consents, and keep records confidential. Reviewers appreciate how it protects client privacy, ensures regulatory compliance, and provides peace of mind about sensitive information security. Patient Records Management 4.6 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.7 (100) 69.00% of 100 reviewers that rated this feature as important or highly important With this capability, you can easily document, access, and audit client records online. Users think charting is straightforward, efficient, and much easier than paper or other EMR systems, though some mention occasional issues with saving forms or double documentation. Medical Billing 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider EMR/EHR 4.7 (89) 70.79% of 89 reviewers that rated this feature as important or highly important Kipu gives you a centralized, organized way to manage all client medical records. Reviewers indicate it’s easy to use, helps with safe storage and quick access, and supports creating and updating forms, though some wish for better section-to-section data transfer. Document Management 4.6 (89) 67.42% of 89 reviewers that rated this feature as important or highly important It helps you manage, upload, and find documents quickly. Some reviewers feel document management is user-friendly, easy to navigate, and simplifies compliance, but a few mention concerns about losing unsaved work or difficulties restoring deleted information. Kipu 115 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Charting: With this capability, you can easily document, access, and audit client records online. Users think charting is straightforward, efficient, and much easier than paper or other EMR systems, though some mention occasional issues with saving forms or double documentation. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Document Management: It helps you manage, upload, and find documents quickly. Some reviewers feel document management is user-friendly, easy to navigate, and simplifies compliance, but a few mention concerns about losing unsaved work or difficulties restoring deleted information. - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Kipu gives you a centralized, organized way to manage all client medical records. Reviewers indicate it’s easy to use, helps with safe storage and quick access, and supports creating and updating forms, though some wish for better section-to-section data transfer. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Kipu offers strong HIPAA compliance, letting you control access levels, customize consents, and keep records confidential. Reviewers appreciate how it protects client privacy, ensures regulatory compliance, and provides peace of mind about sensitive information security. - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Lab Results: Laboratory test results - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Monitoring Device Integration: Allows medical providers to integrate with remote devices of many kinds in order to monitor patients. - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Records Management: Ability to record, store, update, and retrieve information - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SMS Messaging: Send messages via SMS - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (217) 4.6 Based on 217 reviews ## Pricing Value for money 4.6 (160) ### Starting price Free trial not available Value for money 4.6 (160) 4.6 Based on 160 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ CallRail](https://www.capterra.com/p/141829/CallRail/)[ CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (186) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (186) 4.6 Based on 186 reviews ## User reviews Overall rating 4.7 Based on 217 reviews Filter by rating 5(172) 4(33) 3(7) 2(1) 1(4) Mentioned topic Sorted by most recent AN Anonymous User CDCA Hospital & Health Care ### "Kipu is Cool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 19, 2026 Overall it's pretty good. It definitely helps me get the job done. Occasional errors but not too often. Pros Kipu's documentation management is pretty good. I can easily locate and access all the documents I require. Cons Things disappear off assessments and other documents after I submit them. I get documents sent back for revision and an entire text box will be empty when I go over my work several times before submitting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HJ Hanna J. Therapist Mental Health Care ### "Pretty solid software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 7, 2026 Pros I really like the security, clinical information, and patient management aspects of this software and a lot of options were available for interdisciplinary team members. Cons My least favorite aspects about Kipu software was that it was kind of difficult to navigate at the beginning, it wasn't very intuitive interface and had a high learning curve that other teammates had to teach me to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Victoria G. Owner Alternative Medicine ### "used to be good, just not any more." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 27, 2026 i just don't get why it's so confusing with different logins and bugs. support doesn't help out. i'm going to switch to bestnotes or something else idk. Pros The support used to be great but has gotten much worse over time. I wish it was the old support representatives but we keep getting swapped around. Cons Price. I feel like i'm getting hounded to pay more for more add-ons. Did they change owners or something? also why are there separate logins for the RCM and EMR??? and i heard the CRM is also a separate login. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) i thought it was better but it's not.... Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Reasons for choosing Kipu i thought Kipu was better but i'm going to go back to bestnotes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Admin Accounting ### "Comprehensive and Flexible Solution for Behavioral Health Practices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Overall, my experience with Kipu has been positive. It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space. Pros Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows. The platform offers strong customization options and useful features like integrated billing, reporting, and patient management tools, helping streamline operations and improve efficiency. Overall, it’s a comprehensive, all-in-one system that supports both clinical and administrative needs. Cons One downside is the cost structure, which can feel high and somewhat fragmented with multiple add-ons and fees. Some features—like treatment planning—can be complex and take time to fully learn or use effectively. Additionally, certain workflows may require extra steps, which can slow things down at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jacqui B. Clinical director Hospital & Health Care ### "User friendly ehr" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 2, 2026 Their customer service is great is you have a support member assigned to you. If not, you have access to customize and troubleshot as a super admin, and it is user friendly to be able to use. Pros That it is so customizable. If you are a super admin, you can create templates however you would like, specific to each area, and can be used for numerous disciplines. Cons It can feel a little clunky to use, which takes additional time when charting. However you can use check box options to get around this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN daniel N. Accountant Assistant Automotive ### "Kipu Making Health Care More Sufficient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Kipu is a secure software to use and one that keeps you updated. It has many options so you are not stranded. Pros I’ve been using Kipu for our behavioral health documentation, and overall it has been a positive experience. The system is designed specifically for addiction and mental health treatment, which makes charting and treatment planning more straightforward compared to general EHR platforms. I appreciate the structured templates and the ability to customize notes to fit our workflow. Cons There was a bit of a learning curve at first, but once the team became familiar with it, documentation became more efficient. It has helped us stay organized and maintain compliance. While no system is perfect, Kipu has been a reliable solution for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Mental Health Care ### "Good customization, high costs " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 22, 2025 As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency. The treatment plan module was particularly underutilized due to its complexity. Overall, while the system has targeted strengths, the escalating costs proved unsustainable, prompting us to evaluate alternatives despite the initial benefits in specific areas. Pros Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices. Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations. Cons Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests. Disconnected Appointment and Documentation Integration: Calendar and appointment data do not automatically sync with documentation fields, such as date of service or time. This results in forms auto-populating with the current date and time, leading to manual corrections and added frustration during documentation. Challenging Treatment Plan Functionality: The built-in treatment plan tool is complex and not user-friendly, rendering it largely ineffective for practical use in a small practice setting. High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. For a practice with around 400 patients, this averaged $10,000 per month, which can be financially burdensome and feel like incremental nickel-and-diming. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Needed custom templates and more robust billing system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EO Erica O. HR Mental Health Care ### "Kipu is a good system!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2025 For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end. Pros I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar. Cons No cons for me at this moment. I know billing and other departments have some issues within the system. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) More options and tools to use. Better layout. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UI Ugochi I. Nurse Practitioner Mental Health Care ### "Kipu User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 13, 2025 Pros Easy to navigate the dashboard and find patients. Very user friendly interface to use Cons The history and physical is kind of limiting and does not fully incorporate psych components for admissions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Zabriel D. Lead direct care tech Hospital & Health Care ### "The pros and cons " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 30, 2024 I would recommend kipu over other EMR systems. Pros The very easy to use system. It wasn’t hard to catch on either. Cons The constant hiccups with the system and the rate at it moving slowly at times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 3, 2025 Hi Zabriel, Thank you for taking the time to review Kipu. We are happy to hear the system has been easy to use for you. We're constantly working to improve the service and speed. Thank you for being part of the Kipu community! [View all Reviews](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [BestNotes vs Kipu](https://www.capterra.com/compare/73807-156391/BestNotes-vs-Kipu-EMR)[Alleva vs Kipu](https://www.capterra.com/compare/156391-180899/Kipu-EMR-vs-Alleva)[EHRYourWay vs Kipu](https://www.capterra.com/compare/118789-156391/EHR-YOUR-WAY-vs-Kipu-EMR)[Qualifacts Insync vs Kipu](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR) [Qualifacts CareLogic vs Kipu](https://www.capterra.com/compare/156391-267145/Kipu-EMR-vs-CareLogic-Enterprise)[RXNT vs Kipu](https://www.capterra.com/compare/110018-156391/rxnt-vs-Kipu-EMR)[SimplePractice vs Kipu](https://www.capterra.com/compare/130710-156391/SimplePractice-vs-Kipu-EMR)[ICANotes vs Kipu](https://www.capterra.com/compare/17102-156391/ICANotes-vs-Kipu-EMR)