# Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kipu the right Electronic Medical Records solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (217) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Kipu Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows.“ April 10, 2026 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency.“ September 22, 2025 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space.“ April 10, 2026 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The treatment plan module was particularly underutilized due to its complexity.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices.“ September 22, 2025 Brett B CDCAHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “At least a couple times a week it lags really bad.“ December 16, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations.“ September 22, 2025 PW Paul W Peer Recovery Support SpecialistHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it)“ August 4, 2023 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service" November 4, 2019 5.0 The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise. Pros I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me. Cons There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE. Review Source PW Paul W. Peer Recovery Support Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Comprehensive EMR System" August 4, 2023 5.0 In the previous application we were using, we were regularly experiencing technical difficulties including outages. Kipu has provided a more stable platform that has proved easier to implement daily as well as less downtime and more time spent with the clients. Pros Sorting has been helpful with clients. Being able to access clients' data using partial matches as well as first and last names has helped. The flexibility of the program has been useful as well. Cons Sometimes when entering data in the text fields (i.e., the dates), if I switch to another box before the box updates and start entering the data in the previous box is not saved especially when the ordering of the items has been changed (as when it alphabetizes it) Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) I did not personally make the switch, although the administrators determined this based upon price-point as well as having technical and other issues with the previous platform, including outage issues. I had also been involved with the line of work that we are doing that Kipu was a better choice when it came to compliance with standards of care and protection of client's privacy. Review Source Response from Kipu Systems August 7, 2023 Hi Paul, Thank you for your comprehensive review! We're glad to hear that Kipu's sorting features and flexibility have been helpful in your work, and that the switch from your previous platform has resulted in less downtime and more client-focused time. We've noted your feedback regarding data saving in text fields, and will look into this for potential improvement. Your feedback is incredibly valuable as we continue to improve Kipu. Thank you for being part of the Kipu community! SR Sarah R. Registered Nurse Mental Health Care Used the software for: Less than 6 months ### "Just Ok for Nursing" November 7, 2024 3.0 Just ok but could use some improvement from a nursing point of view. Pros As a nurse it is a fairly simple to use product. It looks modern and is not a "cluttered" program. Cons Not a real "task list" like hospital EMR's have. I wish there were a home screen timeline of tasks. I wish that the screen did not refresh every time a PRN medication is selected. It would be so much faster to complete med pass if it just had check boxes for the PRNs and you could select multiple at one time. The program would make communicating between the entire care team easier if there were some types of notifications to the providers when notes were placed by nursing into the client's charts. Being able to input vital signs from the information page of the client's chart would be nice as to not have to click two pages to get there. Review Source GW Glenn W. Clinical Therapist Mental Health Care Used the software for: 1-2 years ### "KIPU review" May 30, 2024 5.0 Positive. I have had no issues with KIPU since we began using it. Pros Easy to use, easy to do documentation, meets our needs. Cons I have no issues with KIPU and the way it works. Switched from [CAM](https://www.capterra.com/p/100529/CAM/) Celerity was not user friendly, unreliable at times. Review Source Response from Kipu Systems June 3, 2024 Thank you, Glenn, for your positive review! We're delighted that Kipu meets your needs and that you find it easy to use for documentation. We're also pleased to hear that you've had a positive experience since switching to Kipu. Thank you for being part of the Kipu community! JM Jennilyn M. RN Guided Imagery Hypnotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy RN-Hypnotherapist " June 4, 2024 5.0 My experience has been Very positive and I highly recommend Pros As an RN of 35 years I have used many systems for charting. I have found Kipu to be efficient, simple and timely. I highly recommend to any health care organization Cons I frequently have to reset my password and I get frustrated Switched from [My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/) Management decision based on connections for our remote Dr.s for ease of use Review Source Response from Kipu Systems June 5, 2024 Thank you, Jennilyn, for your positive review! We're delighted that you find Kipu efficient, simple, and timely, especially given your extensive experience as an RN. We appreciate your feedback on the password resets and understand the frustration. Your high recommendation means a lot to us. Thank you for being part of the Kipu community! MR Mitchell R. Residential Technician Hospital & Health Care Used the software for: 6-12 months ### "Very easy to learn" May 30, 2024 4.0 Our whole company switched around Christmas and we were worried it would be a disaster but everyone learned it quickly. Passing meds and charting is so much easier, we used to keep track of meds on paper and this is preferable. Pros Our whole dept learned it quickly and it is much more streamlined and user friendly than Netsmart. Cons Sometimes you need to click in and out of things to get something done but really it's not that big of a deal. Switched from [myEvolv](https://www.capterra.com/p/209717/myEvolv/) Our company outgrew Netsmart and we were having trouble with billing. Review Source Response from Kipu Systems June 3, 2024 Thank you, Mitchell, for your positive review! We're delighted that your department found Kipu easy to learn and more streamlined than your previous solution. We appreciate your feedback on the minor navigation issues and are glad to hear that passing meds and charting are now easier. Thank you for being part of the Kipu community! RP Rebecca P. Behavioral Technician Hospital & Health Care Used the software for: 6-12 months ### "Kipu Review" August 4, 2023 5.0 I like using KIPU and have used similar products, it is by far the easiest to learn and to teach. Pros I like that it is easy to use and navigate. Also, when I am training a employee it seems easy for them to catch on to as well. Cons Its has gone down twice since I have been an employee at my job, and that is only a little over six months. Switched from [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) Switched companies. I asked why they did not use KIPU and they said it was more expensive. Review Source Response from Kipu Systems August 7, 2023 Hi Rebecca, We're thrilled to hear that you and your team find Kipu easy to use and train with. We aim to make our platform as intuitive as possible. We understand the inconvenience that can be caused by any downtime and we're continuously working on enhancing our system's reliability and doing this during low usage times like overnight. We appreciate your feedback and are glad to know that you have a positive experience overall. Thank you for being a part of the Kipu community! sA steven A. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Kipu- user friendly. " August 8, 2023 5.0 Been using it for years and I absolutely love it. I recommend it every where I go if there using something different. Pros If I do have a problem there is always someone to talk to and resolve my issue quickly. Cons Don’t really have one. It’s basically a do it all system. Reason for choosing Kipu Been using it for years and I absolutely love it. Switched from [Lightning Step](https://www.capterra.com/p/223862/Lightning-Step-Suite/) Not user friendly, has a lot of glitches and does not have all the functions needed. Review Source Response from Kipu Systems August 9, 2023 Hi Steven, Thank you for your glowing review and for recommending Kipu! We're thrilled to hear that you find our system user-friendly and that our support team has been helpful in addressing any issues promptly. Your loyalty and trust over the years mean a lot to us, and we're honored to be your choice of system. Thank you for being a valued member of the Kipu community! TG Thecla G. Registered RN Psychiatric Mental Health Care Used the software for: Less than 6 months ### "Nursing" August 11, 2023 5.0 Much easier than prior program Pros MedicationNursing assesmentProgress notesDashboard Cons Treatment plansFar too compliatedall staff haveing much difficulty with this featurePicture of resident should be lower down near 8 am med pass as often have to scroll up to recall whom you ar looking atNutritionDifficult as need to look at 1 meal or 1 snack at a time to see how resident is eating Review Source Response from Kipu Systems August 14, 2023 Hi Thecia, Thank you for your detailed feedback. We appreciate the insights into areas you find beneficial and those you believe could be improved. We'll definitely consider your suggestions to enhance the user experience. Thank you for being a part of the Kipu community! JN Juaquin N. Technician Hospital & Health Care Used the software for: 1-2 years ### "Well worth it " August 3, 2023 5.0 Overall I liked it compared to pork and paper documentation which was what I was used to Pros Very easy to keep track of daily counts and progress of clients Cons At first it was difficult to learn but with time and daily use of the program it becomes easy Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Different job opportunity better pay more structured environment Review Source Response from Kipu Systems August 4, 2023 Hi Juaquin, We appreciate your feedback and are delighted to know you found our system beneficial for tracking client progress. We're committed to making Kipu even more user-friendly over time. Thank you for your patience and for making us part of your day-to-day work. Thanks for being part of the Kipu community! AF Alyssa F. Medical Office Assistant Medical Practice Used the software for: 2+ years ### "Alyssa's Review of Kipu" June 7, 2024 5.0 Pros Ease of use. I have used other EMR systems and they are not as use friendly. Cons Nothing at all. Kipu is the easiest EMR system I've every used. Review Source Response from Kipu Systems September 12, 2024 Hi Alyssa, Thank you for your review of Kipu. We are glad you love the user-friendliness. Thank you for being part of the Kipu community! MD Melanie D. Behavioral Health Technician Hospital & Health Care Used the software for: 1-2 years ### "Kipu Capabilities " August 15, 2023 5.0 Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe. Pros What I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier. Cons I have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually. Review Source Response from Kipu Systems August 21, 2023 Hi Melanie, Thank you for your comprehensive feedback on the system's capabilities. It's fantastic to hear how it streamlines your work and improves patient care. Your positive experience and the insights you've shared will surely benefit our continuous improvement efforts. We truly appreciate you being a part of the Kipu community! TN Tristan N. Care coordinator Hospital & Health Care Used the software for: 2+ years ### "Kipuuuuuu" August 3, 2023 5.0 My overall experience is actually pretty good. It was very easy to learn, especially when someone else had the knowledge that they could show me and it's easy to explain. The interface and adding forms can be a difficult but only because they delete or they delete other information entered. But other than that keep you is amazing and the core functions are just really convenient Pros Keep you makes it easy to read medications to assess clients and to enter groups Cons Adding forms, attachments, organizing by date Review Source Response from Kipu Systems August 4, 2023 Hi Tristan, We're delighted to hear about your positive experience with Kipu. Your feedback regarding form and attachment organization is appreciated and will be considered in our ongoing improvements. Thank you for being part of the Kipu community. kS kathy S. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Love Kipu !" August 7, 2023 5.0 Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and record requests. Pros Help team. Always professional and knowledgeable. Speedy completion of tickets. User friendly and great initial set up and training. Cons Nothing. No difficulty in integrating from our prior EHR. Reason for choosing Kipu Kipu is the best product for our organization. Review Source Response from Kipu Systems August 8, 2023 Hi Kathy, Thank you for your positive feedback on Kipu! We're thrilled to hear about your seamless integration and the benefits you've experienced with our system. Our commitment is to continue providing top-notch service and support. Thank you for being part of the Kipu community. AR Amy R. Clinical Supervisor Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" August 3, 2023 5.0 I would use this in my own practice if I did not work for an agency. Pros This is the best and most user friendly platform I have used in the healthcare industry. Its an excellent tool for client portal, client database, clinical notes, and medical record storage. Cons There is no option for task alerts for deadlines or daily reminders. Review Source Response from Kipu Systems August 7, 2023 Hi Amy, Thank you for your wonderful review! It's fantastic to hear that you find Kipu to be the best and most user-friendly platform in the healthcare industry, and that you appreciate its capabilities for client management and record storage. We understand the value of task alerts for deadlines or daily reminders, and will pass your feedback to our product development team. It's a high compliment that you would use Kipu for your own practice, and we truly appreciate your support! Thanks for being part of the Kipu community! GM Gina M. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Professional yet easy to use. " August 9, 2023 5.0 I use KIPU daily I work in the substance abuse industry, and I oversee documentation it is easier for me to review documentation and make sure timelines and documentation is correct. Using Kipu makes this task much easier. It is easy to learn and user friendly. Pros I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans. The Whiley worksheets are also another benefit that help making healing easy and professional. I also like the customer service as they are very helpful. The videos are also beneficial in learning how to get the most out of the Kipu experience. Cons I really do not have any cons for KIPU. This is the first program that I have use and I do not have any complaints. If I would have to try and find something. It maybe I don't know if I can ever learn everything. KIPU has so much that we can tap into. Review Source Response from Kipu Systems August 10, 2023 Hi Gina, Thank you for highlighting the benefits of Kipu, especially the Golden thread and SMART GOALS. We're delighted our platform meets your needs in the substance abuse industry. We appreciate you being part of the Kipu community! DR Daniel R. Program Director Mental Health Care Used the software for: 6-12 months ### "KIPU Review" August 8, 2023 4.0 It has been the best EMR I have used in my experience. Pros I like the ability to toggle between patients quickly and access multiple programs. Cons Forms being deleted after being kicked off. Review Source Response from Kipu Systems August 9, 2023 Hi Daniel, Thank you for sharing your experience! It's great to hear how Kipu has benefited you, especially in toggling between patients and accessing multiple programs. We're sorry to hear about the issue with forms and will certainly look into that. We aim to continually improve and your feedback is invaluable. Thanks for being a valued member of the Kipu community! tS taylor S. Counselors Assistant Mental Health Care Used the software for: 2+ years ### "Taylor's Kipu Review for Guardian Recovery" August 3, 2023 5.0 Super easy, very clear. I used to use sunwave at another center and this is amazing compared to sunwave Pros It is easy to navigate and makes sense. Compared to other systems Cons We do not use this for medication management/follow ups yet for appointments. I am sure we will soon. Review Source Response from Kipu Systems August 4, 2023 Hi Taylor, We appreciate your positive feedback on Kipu's intuitive navigation. Rest assured, we're constantly working to enhance our features, including medication management and appointment follow-ups, so we are excited for you to utilize it soon. Thank you for being part of the Kipu community! GY Gordon Y. Clinical Addictions Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Clinical Case Management Filing" June 7, 2024 5.0 I like to ease of use and it's ability to collect and manage a large amount of data on each client. Pros I like how all data types are kept in one place and easily accessible for myself and my colleagues. Cons The customizing of it linking to other software products leaves it to stand on its own and I wish it would speak to other databases. Review Source Response from Kipu Systems June 14, 2024 Thank you, Gordon, for your thoughtful review! We're glad to hear that you find Kipu easy to use and effective for managing client data. We appreciate your feedback on the integration with other software products and do offer integrations and an API. Thank you for being part of the Kipu community! RB Rachel B. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Review from a therapist" August 3, 2023 5.0 I found it extremely easy to navigate and provides easy and through documentation. Pros I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real time and have the results immediately is wonderful. Cons I think there are ways we could be utilizing Kipu to assist with scheduling which I believe is an available option in kipu, it is just not being utilized by my company at this time. Review Source Response from Kipu Systems August 7, 2023 Hi Rachel, Thank you for your positive feedback! It's wonderful to hear that Kipu's real-time documentation feature has been beneficial in your role as a therapist. As for your comment on scheduling, you're absolutely right. Kipu does offer a robust scheduler which can be turned on by your Super Admin. We encourage you to talk to your team about implementing this feature to further enhance your experience. We're thrilled to hear you find Kipu easy to navigate and useful for documentation. Thank you for being part of the Kipu community! AB Angel B. Office Manager Mental Health Care Used the software for: 6-12 months ### "RHBH/IH KIPU 2024" May 30, 2024 5.0 Pros KIPU is simple to use and provides you will a help tab the gives you detailed instruction on how too. Scheduling is easy and provides a layout that is supportive for quick viewing with settings such as day, week and even monthly. Cons KIPU is sometimes slow and has glitches but software providers and administrators work diligently to correct any errors. Review Source Response from Kipu Systems June 3, 2024 Thank you, Angel, for your comprehensive review! We're thrilled to hear that you find Kipu simple to use and appreciate the detailed help tab and easy scheduling features. We acknowledge the occasional slowdowns which can sometimes be caused by internet connection, but are committed to refining our product to work as quickly as possible regardless of bandwidth. Thank you for being part of the Kipu community! LG Lori G. Clinical Program Director Mental Health Care Used the software for: Less than 6 months ### "10/10 Recommend " August 3, 2023 5.0 Pros I can’t say enough about Kipu. It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do. Cons I wish in scheduling I could type the time instead of using the scroll. I also wish there was a way to drag and move appointments or even copy and paste. Alternatives considered [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Reason for choosing Kipu Quality and performance. Review Source Response from Kipu Systems August 7, 2023 Hi Lori, Thank you for your glowing review and recommendation! We are glad to hear that Kipu's ease of use and seamless navigation have been beneficial for you as a super admin. Your suggestions about enhancing the scheduling feature by being able to type the time, drag and move appointments, and copy and paste are appreciated. We strive for continuous improvement and your feedback will be considered in future updates. It's fantastic to know that you chose Kipu over other alternatives due to our quality and performance. Thank you for being part of the Kipu community! TB Teresa B. Adult Peer Support Specialist Wholesale Used the software for: 6-12 months ### "I love Kipu" June 4, 2024 5.0 I have never used Kipu before. I love it. It is very organized, it shows me my mistakes and allows me to go back and edit them. It is very secure. It makes my job a lot easier. Pros I love that Kipu is so organized. It's easy to use and it is very secure. Cons I don't have any negative opinions about Kipu Review Source Response from Kipu Systems June 14, 2024 Thank you, Teresa, for your wonderful review! We're delighted to hear that you find Kipu organized, easy to use, and secure. We're glad that it helps you easily identify and correct mistakes, making your job easier. Thank you for being part of the Kipu community! EM Ernalyn M. VP Staff Development Mental Health Care Used the software for: 2+ years ### "May 30, 2024 Review " May 30, 2024 5.0 Pros Kipu is extremely user friendly. Also, recent feature added was that allows you to enter dosage range now for meds. Cons ERX customer support not 24/7. There has been several incidents where we needed support. Review Source Response from Kipu Systems June 3, 2024 Thank you, Ernalyn, for your detailed review! We're pleased to hear that you find Kipu extremely user-friendly and appreciate the recent feature for entering dosage ranges. We acknowledge your feedback regarding eRx customer support and will consider it for future improvements. Thank you for being part of the Kipu community! SS Shea S. Continuing Care Specialist/Case Manager Mental Health Care Used the software for: 1-2 years ### "Great EMR Platform" August 3, 2023 5.0 Pros I like how easy it is to use - in the past I have used EMR systems that were incredibly complicated. Cons KIPU could improve the ease of which it takes to edit documentation. For example, if I want to add or change the format of a Continuing Care Plan, I might have to spend multiple hours on the phone with a KIPU representative. Review Source Response from Kipu Systems August 7, 2023 Hi Shea, We appreciate your positive feedback and we're glad to hear that you find Kipu user-friendly and easier to navigate than other EMR systems. Your feedback about the documentation editing process is very valuable to us. We understand that efficiency is key in your line of work and we're constantly working on ways to enhance our system's functionality. Rest assured, we will take your suggestion into account as we strive to make our platform even better. Thank you for being part of the Kipu community! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.