# Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kipu the right Electronic Medical Records solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (216) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Kipu Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows.“ April 10, 2026 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency.“ September 22, 2025 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space.“ April 10, 2026 MS Michael S Office ManagerMental Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Also, we run 3 different Kipu setups and cannot transfer charts between the systems.“ May 30, 2024 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The treatment plan module was particularly underutilized due to its complexity.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations.“ September 22, 2025 Brett B CDCAHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “At least a couple times a week it lags really bad.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service" November 4, 2019 5.0 The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise. Pros I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me. Cons There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE. Review Source VC Virginia C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Would recommend 10/10" September 19, 2024 5.0 Excellent experience overall and would highly recommend. Pros Kipu has an interface that is easy to use even for new users. Compared to othe ERMs it has always been my favorite. Cons Reporting features could be easier to use. Takes some time to learn. Review Source VR Verified Reviewer CDCA Hospital & Health Care Used the software for: 6-12 months ### "Kipu, A work in progress" December 16, 2025 3.0 Pretty useful for keeping everything easy to access. Still has bugs that need worked out. From what I've seen it is the best out there for what we need as a company. Pros User friendly. A lot of options to keep everything organized. Very good about selecting whom has access to what. Live how it saves every time I input something. Cons Bugs. At least a couple times a week it lags really bad. Randomly it will fail to open files. Closes out of nowhere from time to time. Review Source AF Alyssa F. Medical Office Assistant Medical Practice Used the software for: 2+ years ### "Alyssa's Review of Kipu" June 7, 2024 5.0 Pros Ease of use. I have used other EMR systems and they are not as use friendly. Cons Nothing at all. Kipu is the easiest EMR system I've every used. Review Source Response from Kipu Systems September 12, 2024 Hi Alyssa, Thank you for your review of Kipu. We are glad you love the user-friendliness. Thank you for being part of the Kipu community! UI Ugochi I. Nurse Practitioner Mental Health Care Used the software for: Less than 6 months ### "Kipu User Review" May 13, 2025 5.0 Pros Easy to navigate the dashboard and find patients. Very user friendly interface to use Cons The history and physical is kind of limiting and does not fully incorporate psych components for admissions Review Source SR Sarah R. Registered Nurse Mental Health Care Used the software for: Less than 6 months ### "Just Ok for Nursing" November 7, 2024 3.0 Just ok but could use some improvement from a nursing point of view. Pros As a nurse it is a fairly simple to use product. It looks modern and is not a "cluttered" program. Cons Not a real "task list" like hospital EMR's have. I wish there were a home screen timeline of tasks. I wish that the screen did not refresh every time a PRN medication is selected. It would be so much faster to complete med pass if it just had check boxes for the PRNs and you could select multiple at one time. The program would make communicating between the entire care team easier if there were some types of notifications to the providers when notes were placed by nursing into the client's charts. Being able to input vital signs from the information page of the client's chart would be nice as to not have to click two pages to get there. Review Source KF Ken F. Child Care Administrator Medical Practice Used the software for: 2+ years ### "KIPU Is Absolutely Amazing" June 11, 2024 5.0 It's everything you want in an electronic medical program. After a two-month "learning curve," I was able to appreciate all of the everyday benefits of the KIPU EMR. My company relies heavily on KIPU for communication with each other. Everyone in our office uses it, and we can see each other's entries. Pros I like being able to share documents with Clients' parents, allow them to review the documents online, and have the parent sign the document even though they are not in the same room with you. Parents can be in another state or another part of the country, and they can still access any document I share with them. Cons It took me approximately two months to learn all of the tools needed to make KIPU an "everyday" user friendly system for myself. I like everything about KIPU. It's (now) easy to navigate, and it's the "end all, be all" system for all of my company's electronic medical record needs. Review Source Response from Kipu Systems June 14, 2024 Thank you, Ken, for your fantastic review! We're delighted to hear how Kipu's features, like sharing and signing documents remotely, have been beneficial for you. We appreciate your patience during the learning curve and are thrilled that you find Kipu user-friendly and essential for your company's needs. Thank you for being part of the Kipu community! jB justin B. patient service rep Medical Practice Used the software for: 2+ years ### "kipu review" June 11, 2024 5.0 my experience is that its fast and easy to use Pros its fast and pretty easy to use and understand Cons it dosent take off some things that have already been documented Switched from [Apollo Practice Management](https://www.capterra.com/p/134458/Apollo-PT-Practice-Management/) company switched so that it would be better Review Source Response from Kipu Systems June 14, 2024 Thank you, Justin, for your review! We're pleased to hear that you find Kipu fast and easy to use. We appreciate your feedback about the documentation process and will consider it for future improvements. Your positive experience and insights are valuable to us. Thank you for being part of the Kipu community! TN Tawana N. Peer Support Specialist Alternative Dispute Resolution Used the software for: 1-2 years ### "A Review About KIPU." June 9, 2024 5.0 It been good to use and very easy to learn it is a great success. Pros It is simple and easy for some of our staff including me to learn how to use it when I first started out with ARC. Cons It can be slow at times bringing up our clients name. Review Source Response from Kipu Systems June 14, 2024 Thank you, Tawana, for your positive review! We're glad to hear that you find Kipu simple and easy to learn. We appreciate your feedback about the occasional slowness and are working to improve this aspect. Your overall satisfaction and success with Kipu mean a lot to us. Thank you for being part of the Kipu community! charla Z. Counselor LCDC Hospital & Health Care Used the software for: 1-2 years ### "Kipu the awesome" June 5, 2024 5.0 Pros Documentation no more paperwork or hard copies to try to file Cons When it goes down or has an issue we can’t control the issue and have to wait Review Source Response from Kipu Systems June 14, 2024 Thank you, Charla, for your review! We're glad that Kipu has helped eliminate paperwork and streamline documentation for you. Thank you for being part of the Kipu community! AC Andrew C. Recovery Support Technician Mental Health Care Used the software for: 1-2 years ### "Highly recommend " June 11, 2024 5.0 Pros Kipu very organized, user friendly and secure. Cons It does log you out very often, but it is necessary to keep sensitive information for clients. Review Source Response from Kipu Systems June 14, 2024 Thank you, Andrew, for your positive review! We're glad to hear that you find Kipu organized, user-friendly, and secure. We appreciate your understanding regarding the frequent logouts to ensure the security of sensitive client information. Thank you for being part of the Kipu community! CT Carlos T. Marketing Director Mental Health Care Used the software for: 6-12 months ### "KIPU es magnífico " June 7, 2024 5.0 Our overall experience has been great and we wish to add other services to help manage our business Pros I like that we have a reputable and solid EMR system with many features that will allow us to manage our clients as we grow. Cons Nothing to dislike about Kipu, so far the experience has been great Review Source Response from Kipu Systems June 14, 2024 Thank you, Carlos, for your fantastic review! We're thrilled to hear that you find Kipu a reputable and solid EMR system with many useful features. Your positive experience and plans to add other services are greatly appreciated. Thank you for being part of the Kipu community! AG April G. Primary Therapist Hospital & Health Care Used the software for: 2+ years ### "KIPU review" June 11, 2024 5.0 Pros It's easy to use, and has support and easy to understand. Cons There should be some new forms to help with therapy notes. Review Source Response from Kipu Systems June 14, 2024 Thank you, April, for your review! We're glad you find Kipu easy to use and well-supported. We appreciate your suggestion about adding new forms and your admins are able to add and edit them. Thank you for being part of the Kipu community! LS Lura S. Primary Addictions Counselor Hospital & Health Care Used the software for: 1-2 years ### "Kipu made my life so much easier" May 30, 2024 5.0 Pros The ease of using Kipu has been a godsend. I have everything I need to assist my Clients at my fingertips, and it makes progress notes a breeze. Cons While it did take some time to understand all of the options to access, it was easy to learn. Review Source Response from Kipu Systems June 3, 2024 Thank you, Lura, for your wonderful review! We're thrilled that Kipu has made your work easier and that you find it a valuable tool for assisting your clients and managing progress notes. We appreciate your feedback about the learning curve and are glad it was easy to overcome. Thank you for being part of the Kipu community! KB Kwanda B. Counselor asst Medical Practice Used the software for: 6-12 months ### "Excellent resource " June 8, 2024 4.0 Excellent resources for information safety Pros The comprehensiveness makes it so much easier Cons Signs out pretty fast and the time delay Review Source Response from Kipu Systems June 14, 2024 Thank you, Kwanda, for your excellent review! We're delighted to hear that you find Kipu comprehensive and a valuable resource. We appreciate your feedback on the quick sign-out and time delay, and will consider it for future improvements. With our adherence to security, we are always looking to refine the sweet spot. Thank you for being part of the Kipu community! AS Aneesah S. Substance Abuse Counseler Mental Health Care Used the software for: 6-12 months ### "My experience w Kipu" June 22, 2024 4.0 Pros Kipu makes it easy complete documentation efficiently Cons Navigating between documentation days and seeing what has been completed for individual clients can be time consuming Review Source Response from Kipu Systems June 24, 2024 Thank you for your review, Annesah! We are glad Kipu has made it easy to complete documentation. Thank you for being part of the Kipu community! JB Jack B. Recovery Coach Non-Profit Organization Management Used the software for: 1-2 years ### "Jack kipu review" May 30, 2024 4.0 My overall experience has been great with people Pros Easy to navigate And if find any information I need it’s all right there in front of you very simple to use Cons Once you went to saw him unless you’re an admin, you can’t fix it if you made a mistake Review Source Response from Kipu Systems June 3, 2024 Thank you, Jack, for your positive review! We're delighted that you find Kipu easy to navigate and use. We appreciate your feedback regarding editing restrictions for non-admin users and will consider it for future enhancements. We're pleased that your overall experience has been great. Thank you for being part of the Kipu community! eR elaine R. BHT MANAGER Hospital & Health Care Used the software for: 2+ years ### "KIPU IS EFFECTIVE " June 7, 2024 5.0 Pros VERY USER FRIENDLY, WITH EASY NAVIGATION Cons Nothing else I would like to add over all the easiest and most user friendly I have used. Review Source Response from Kipu Systems June 14, 2024 Thank you, Elaine, for your outstanding review! We're delighted to hear that you find Kipu very user-friendly and easy to navigate. Your positive feedback and high recommendation are greatly appreciated. Thank you for being part of the Kipu community! SC Steven C. Peer Support Specialist and Lab Personnel Mental Health Care Used the software for: 6-12 months ### "Highly satisfied!" May 30, 2024 5.0 My overall experience has been great. KIPU is easy to learn and maneuver. Pros I like the functionality and ease of use. Cons If I could batch upload things such as labs. Review Source Response from Kipu Systems June 3, 2024 Thank you, Steven, for your honest review. We're glad you find Kipu functional and easy to use. We appreciate your suggestion about batch uploading labs and will take it into consideration for future updates. Thank you for being part of the Kipu community! KW Keesha W. Behavior Health Technician Mental Health Care Used the software for: 6-12 months ### "Review of services" May 30, 2024 5.0 Pros It has everything I need to assist in helping the clients Cons having to change my password and have sessions signout Review Source Response from Kipu Systems June 3, 2024 Thank you, Keesha, for your wonderful review! We're delighted that Kipu has everything you need to assist your clients effectively. We understand the inconvenience of changing passwords and session timeouts, and we appreciate your feedback. This is designed to keep your patient's data safe. Thank you for being part of the Kipu community! MD Melanie D. Behavioral Health Technician Hospital & Health Care Used the software for: 1-2 years ### "Kipu Capabilities " August 15, 2023 5.0 Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe. Pros What I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier. Cons I have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually. Review Source Response from Kipu Systems August 21, 2023 Hi Melanie, Thank you for your comprehensive feedback on the system's capabilities. It's fantastic to hear how it streamlines your work and improves patient care. Your positive experience and the insights you've shared will surely benefit our continuous improvement efforts. We truly appreciate you being a part of the Kipu community! TN Tristan N. Care coordinator Hospital & Health Care Used the software for: 2+ years ### "Kipuuuuuu" August 3, 2023 5.0 My overall experience is actually pretty good. It was very easy to learn, especially when someone else had the knowledge that they could show me and it's easy to explain. The interface and adding forms can be a difficult but only because they delete or they delete other information entered. But other than that keep you is amazing and the core functions are just really convenient Pros Keep you makes it easy to read medications to assess clients and to enter groups Cons Adding forms, attachments, organizing by date Review Source Response from Kipu Systems August 4, 2023 Hi Tristan, We're delighted to hear about your positive experience with Kipu. Your feedback regarding form and attachment organization is appreciated and will be considered in our ongoing improvements. Thank you for being part of the Kipu community. LP Lucas P. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Substance Abuse Treatment Center Director of Operations Kipu Review" August 3, 2023 5.0 Kipu helps our organization keep all of our compliance items in order. It helps us keep our clients straight and allows for quick identification with the photos on the main page. Pros Kipu is very simple to use. All of our operations/medical/clinical staff use Kipu daily, so it is vital that we can easily train staff on EMR and have them begin using immediately. The customization is also a big selling point for us - we can lay things out as we wish and build the reports we desire. Cons We haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which always makes you worry a bit. Reason for choosing Kipu I was not on the team when this product was chosen - it was chosen when we started the company. Review Source Response from Kipu Systems August 7, 2023 Hi Lucas, Thank you for your insightful review! We're delighted to know that Kipu has been a straightforward and versatile tool for your team, assisting with daily operations and compliance aspects. We understand the concerns about changes in account representatives and we're working on ensuring smooth transitions for our clients in such instances. Your feedback is greatly appreciated as it helps us continually improve our service. Thank you for being a part of the Kipu community! kS kathy S. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Love Kipu !" August 7, 2023 5.0 Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and record requests. Pros Help team. Always professional and knowledgeable. Speedy completion of tickets. User friendly and great initial set up and training. Cons Nothing. No difficulty in integrating from our prior EHR. Reason for choosing Kipu Kipu is the best product for our organization. Review Source Response from Kipu Systems August 8, 2023 Hi Kathy, Thank you for your positive feedback on Kipu! We're thrilled to hear about your seamless integration and the benefits you've experienced with our system. Our commitment is to continue providing top-notch service and support. Thank you for being part of the Kipu community. CE Cynthia E. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Kipu is the Best" August 13, 2023 5.0 I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business. Pros Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information. Cons I have no cons to share. Kipu meets my every need. Review Source Response from Kipu Systems August 14, 2023 Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.