--- title: "Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kipu the right Electronic Medical Records solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/156391/Kipu-EMR/reviews/" page_type: "reviews" language: "en" --- Kipu 4.7 (217) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Kipu Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Kipu is very well designed for behavioral health and addiction treatment settings, which makes documentation, scheduling, and treatment planning feel more aligned with real clinical workflows.“ April 10, 2026 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency.“ September 22, 2025 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s a powerful and flexible system that does a great job supporting behavioral health workflows and improving organization-wide efficiency. While there are some areas that could be more streamlined, the benefits and functionality make it a strong solution for practices in this space.“ April 10, 2026 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The treatment plan module was particularly underutilized due to its complexity.“ September 22, 2025 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices.“ September 22, 2025 RG Rachel G Therapist Hospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Kipu doesn’t do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person.“ August 31, 2023 Jacob B Clinical DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations.“ September 22, 2025 BB Brett B CDCAHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “At least a couple times a week it lags really bad.“ August 19, 2026 ## Showing most helpful reviews Showing 1-25 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Admissions Coordinator Mental Health Care Used the software for: Less than 6 months ### "An EMR that Sincerely Strives to Meet its Clients Where They Are At & With Exceptional Service" November 4, 2019 5.0 The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user. EMRs have much to do and KIPU does such a great job at it and that deserves recognition and praise. Pros I had been out of the business for a few years, with previous experience with EMRs and EHRs mostly from 2011-2013, so this was my first software to use since then, in a residential inpatient substance abuse care facility (ASAM Level III), and KIPU proved utterly worthy of this review and more. Not only is it an intuitive interface, for seemingly everyone, across the spectrum of positions and experience, it is COMFORTABLE using. I cannot say that for the majority of software in this industry, and I realize that that can be largely attributed to the innate complexity and vast array of information inherent to the field of healthcare, but KIPU really is in it to win it: win with unparalleled accessibility, a team of customer service gurus who are actually PRESENT (in not in actual in person, then as close to that as possible; something that to me, means everything) and who deliver upon their solutions and help, and persistent adherence to creating the best experience for all those who use the software, keeping in tune with industry changes, client feedback, and an unwavering effort to betterment largely unmatched by its competitors. But mostly, its the ease of use and unmatched team of customer service agents that do it for me. Cons There were a few places where the intricacy won out over simplicity of use; where the user had to keep in mind and remember certain nuances behind respective components (ex: Golden Thread) in order for it to function and coordinate seamlessly and across the platform. Otherwise, very little cons with KIPU. And an immense THANK YOU to such a wonderful, client-based team of truly helpful people who CARE. Review Source GW Glenn W. Clinical Therapist Mental Health Care Used the software for: 1-2 years ### "KIPU review" May 30, 2024 5.0 Positive. I have had no issues with KIPU since we began using it. Pros Easy to use, easy to do documentation, meets our needs. Cons I have no issues with KIPU and the way it works. Switched from [CAM](https://www.capterra.com/p/100529/CAM/) Celerity was not user friendly, unreliable at times. Review Source Response from Kipu Systems June 3, 2024 Thank you, Glenn, for your positive review! We're delighted that Kipu meets your needs and that you find it easy to use for documentation. We're also pleased to hear that you've had a positive experience since switching to Kipu. Thank you for being part of the Kipu community! SR Sarah R. Registered Nurse Mental Health Care Used the software for: Less than 6 months ### "Just Ok for Nursing" November 7, 2024 3.0 Just ok but could use some improvement from a nursing point of view. Pros As a nurse it is a fairly simple to use product. It looks modern and is not a "cluttered" program. Cons Not a real "task list" like hospital EMR's have. I wish there were a home screen timeline of tasks. I wish that the screen did not refresh every time a PRN medication is selected. It would be so much faster to complete med pass if it just had check boxes for the PRNs and you could select multiple at one time. The program would make communicating between the entire care team easier if there were some types of notifications to the providers when notes were placed by nursing into the client's charts. Being able to input vital signs from the information page of the client's chart would be nice as to not have to click two pages to get there. Review Source JM Jennilyn M. RN Guided Imagery Hypnotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Happy RN-Hypnotherapist " June 4, 2024 5.0 My experience has been Very positive and I highly recommend Pros As an RN of 35 years I have used many systems for charting. I have found Kipu to be efficient, simple and timely. I highly recommend to any health care organization Cons I frequently have to reset my password and I get frustrated Switched from [My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/) Management decision based on connections for our remote Dr.s for ease of use Review Source Response from Kipu Systems June 5, 2024 Thank you, Jennilyn, for your positive review! We're delighted that you find Kipu efficient, simple, and timely, especially given your extensive experience as an RN. We appreciate your feedback on the password resets and understand the frustration. Your high recommendation means a lot to us. Thank you for being part of the Kipu community! MR Mitchell R. Residential Technician Hospital & Health Care Used the software for: 6-12 months ### "Very easy to learn" May 30, 2024 4.0 Our whole company switched around Christmas and we were worried it would be a disaster but everyone learned it quickly. Passing meds and charting is so much easier, we used to keep track of meds on paper and this is preferable. Pros Our whole dept learned it quickly and it is much more streamlined and user friendly than Netsmart. Cons Sometimes you need to click in and out of things to get something done but really it's not that big of a deal. Switched from [myEvolv](https://www.capterra.com/p/209717/myEvolv/) Our company outgrew Netsmart and we were having trouble with billing. Review Source Response from Kipu Systems June 3, 2024 Thank you, Mitchell, for your positive review! We're delighted that your department found Kipu easy to learn and more streamlined than your previous solution. We appreciate your feedback on the minor navigation issues and are glad to hear that passing meds and charting are now easier. Thank you for being part of the Kipu community! RP Rebecca P. Behavioral Technician Hospital & Health Care Used the software for: 6-12 months ### "Kipu Review" August 4, 2023 5.0 I like using KIPU and have used similar products, it is by far the easiest to learn and to teach. Pros I like that it is easy to use and navigate. Also, when I am training a employee it seems easy for them to catch on to as well. Cons Its has gone down twice since I have been an employee at my job, and that is only a little over six months. Switched from [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) Switched companies. I asked why they did not use KIPU and they said it was more expensive. Review Source Response from Kipu Systems August 7, 2023 Hi Rebecca, We're thrilled to hear that you and your team find Kipu easy to use and train with. We aim to make our platform as intuitive as possible. We understand the inconvenience that can be caused by any downtime and we're continuously working on enhancing our system's reliability and doing this during low usage times like overnight. We appreciate your feedback and are glad to know that you have a positive experience overall. Thank you for being a part of the Kipu community! sA steven A. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Kipu- user friendly. " August 8, 2023 5.0 Been using it for years and I absolutely love it. I recommend it every where I go if there using something different. Pros If I do have a problem there is always someone to talk to and resolve my issue quickly. Cons Don’t really have one. It’s basically a do it all system. Reason for choosing Kipu Been using it for years and I absolutely love it. Switched from [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Not user friendly, has a lot of glitches and does not have all the functions needed. Review Source Response from Kipu Systems August 9, 2023 Hi Steven, Thank you for your glowing review and for recommending Kipu! We're thrilled to hear that you find our system user-friendly and that our support team has been helpful in addressing any issues promptly. Your loyalty and trust over the years mean a lot to us, and we're honored to be your choice of system. Thank you for being a valued member of the Kipu community! TG Thecla G. Registered RN Psychiatric Mental Health Care Used the software for: Less than 6 months ### "Nursing" August 11, 2023 5.0 Much easier than prior program Pros MedicationNursing assesmentProgress notesDashboard Cons Treatment plansFar too compliatedall staff haveing much difficulty with this featurePicture of resident should be lower down near 8 am med pass as often have to scroll up to recall whom you ar looking atNutritionDifficult as need to look at 1 meal or 1 snack at a time to see how resident is eating Review Source Response from Kipu Systems August 14, 2023 Hi Thecia, Thank you for your detailed feedback. We appreciate the insights into areas you find beneficial and those you believe could be improved. We'll definitely consider your suggestions to enhance the user experience. Thank you for being a part of the Kipu community! JN Juaquin N. Technician Hospital & Health Care Used the software for: 1-2 years ### "Well worth it " August 3, 2023 5.0 Overall I liked it compared to pork and paper documentation which was what I was used to Pros Very easy to keep track of daily counts and progress of clients Cons At first it was difficult to learn but with time and daily use of the program it becomes easy Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Different job opportunity better pay more structured environment Review Source Response from Kipu Systems August 4, 2023 Hi Juaquin, We appreciate your feedback and are delighted to know you found our system beneficial for tracking client progress. We're committed to making Kipu even more user-friendly over time. Thank you for your patience and for making us part of your day-to-day work. Thanks for being part of the Kipu community! KJ Karie J. Recovery Tech Hospital & Health Care Used the software for: 6-12 months ### "Kipu " March 9, 2023 3.0 Pros I currently use KIPU at my new job and there is a lot of things that I liked about it. Cons I find Kipu to freeze and then the iPad needs to be restarted. The program is very slow and then will free again. It is difficult nagivationing around the app. Needs a lot of work and EPIC is way better. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I switch to a different company that used kipu instead of EPic Review Source Response from Kipu Systems August 7, 2023 Hi Karie, Thank you for your feedback. We're glad that there are aspects of Kipu you like, but we're sorry to hear about the issues you're experiencing with freezing and slow navigation. We strive to ensure a seamless user experience, and we're always working on improving the speed and performance of our platform. Your feedback is valuable to us and will help us as we continue to optimize our system. Thank you for being part of the Kipu community! TZ Tamilynn Z. Therapist Hospital & Health Care Used the software for: 1-2 years ### "KIPU Makes Documenting Seamless!!" August 3, 2023 5.0 love it!!!! would highly recommend it!!! Pros As a therapist KIPU offers a great product for the mental health field. This system is easy to use, navigate and is relevant to the functions I must perform on a daily basis. KIPU's seamless end to end system allows me to chart the progress of my patient, write progress notes, treatment plans, intakes, discharges, medical charts, clinical assessments all in one place. KIPU is by far one of the easiest systems I have used and takes all the stress out of documenting and notetaking. Love this system would highly recommend it!! Cons nothing. Everything is already preloaded making my documenting seamless. Review Source Response from Kipu Systems August 4, 2023 Hi Tamilynn, We're overjoyed to know how much Kipu is assisting you in your daily work and making your documenting seamless. Your positive feedback reinforces our commitment to make Kipu the best EMR tool. Thank you for your kind words and recommendation! Thanks for being part of the Kipu community! IC Irene C. Program Director Hospital & Health Care Used the software for: 2+ years ### "Great performance, flexible to add and modify" August 3, 2023 5.0 Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform. Super easy to use and has intuitive guidance for building features. Currently, t Kipu is the only software which has successfully integrated FASMs with Florida DCF's Carisk System. Pros Ease to modify, add features. Easy to use and train Cons What started as a "con" in that we had to identify all the parts, documents, etc that we wanted in the system... We thought we were purchasing a plug and play that we could modify briefly.....turned out to be a fantastic benefit in that Kipu team reviewed our existing documents, provided insights on their standard documents/tools Reason for choosing Kipu Ease of use. . Graphics display vs "list view" Outstanding pre-sales service and education Review Source Response from Kipu Systems August 4, 2023 Hi Irene, We're thrilled to hear you found our system flexible and easy to use. Your initial 'con' turning into a benefit truly encapsulates our commitment to tailoring our system to your needs. Thank you for your kind words about our customer service and the integrative features of Kipu! Thanks for being part of the Kipu community! CR Chasity R. Behavioral Health Technician Mental Health Care Used the software for: 2+ years ### "Kipu User" August 4, 2023 5.0 To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Pros To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Cons Nothing, I like all of them. All of Kipu is great and I do not think it should change at all unless getting updated. Switched from [Alleva](https://www.capterra.com/p/180899/Alleva/) I switched Jobs. Review Source Response from Kipu Systems August 7, 2023 Hi Chasity, We're thrilled to hear that you're finding all of the features in Kipu helpful and easy to use in your line of work. It's wonderful to know that Kipu is effectively serving your needs. Your feedback is valuable and it's always great to hear from satisfied users. We continuously work on updates to make Kipu even more beneficial. Thank you for being part of the Kipu community! MS Michael S. Office Manager Mental Health Care Used the software for: 1-2 years ### "Mostly Proficient" May 30, 2024 4.0 Overall it has a proficient performance with a few drawbacks that cause extra work. Pros Ease of documentation and teachability. Able to auto populate necessary forms. Cons How the forms don't pull from one section to another on a regular basis. Also, we run 3 different Kipu setups and cannot transfer charts between the systems. Review Source Response from Kipu Systems June 3, 2024 Thank you, Michael, for your detailed review. We're glad to hear that you find Kipu easy for documentation and teaching, and appreciate the auto-populate feature. We acknowledge your concerns about form consistency and the inability to transfer charts between different setups and will consider this feedback for future improvements. Thank you for being part of the Kipu community! CE Cynthia E. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Kipu is the Best" August 13, 2023 5.0 I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business. Pros Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information. Cons I have no cons to share. Kipu meets my every need. Review Source Response from Kipu Systems August 14, 2023 Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together! MS Margaret S. Therapist Individual & Family Services Used the software for: 1-2 years ### "\[sensitive content hidden\] Kipu" August 11, 2023 5.0 Pros Actually I really like all the products of scheduling appointments, the telehealth is very easy to use and the client seldom have problems and the treatment planning as extras that are easy to implement what a therapist wants to work with a client on and rate the success of each goal and objective. Relatively simple to use when you are trained and using daily. Cons The thing that I like least is the ability to put appointments on the schedule in the past. That sometimes needs to happen and but usually cannot override it with "save anyway" in the scheduling. Overall a great product. Review Source Response from Kipu Systems August 14, 2023 Hi Margaret, Thank you for the detailed feedback. We're thrilled to hear the positive aspects of our system, especially around scheduling and telehealth. We'll take note of your feedback regarding scheduling past appointments and work towards an improved experience. Thank you for being a part of the Kipu community! LW Lucien W. Clinician Mental Health Care Used the software for: 1-2 years ### "What’s Great About KIPU." August 15, 2023 5.0 My overall experience has been pretty good using KIPU. Pros Very easy to get the hang of how to use. Cons I would like to see the full schedule in-front of when creating an appointment. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Kipu KIPU is best Best for clientele. Review Source Response from Kipu Systems August 21, 2023 Hi Lucien, Thank you for your insightful review! We're pleased you find the system intuitive. We'll consider your feedback about viewing the full schedule when creating appointments. We're glad Kipu meets the needs of your clientele and that your overall experience has been positive! Thank you for being part of the Kipu community! VB Van B. Associate Therapist Mental Health Care Used the software for: Less than 6 months ### "Kipu is the best system I've seen" August 3, 2023 5.0 The overall experience is good but it's a steep learning curve. I'm constantly learning new things. Pros I like that many forms are integrated and self-populate to minimize the redundancies in documentation. Cons As a therapist I would like to see more diagnosis and more flexible diagnosis. For instance, in order to diagnose/create a treatment plan for an anger problem I would have to choose between a diagnosis that includes conduct disorder or homicidally these labels are not always in the best interest of my patients. Review Source Response from Kipu Systems August 4, 2023 Hi Van, We're thrilled to hear that you've found Kipu to be the best system you've encountered. Your suggestion about including a wider and more flexible range of diagnosis options is valuable. We'll certainly consider it as we continue to improve our platform. Thank you for being part of the Kipu community! CS Caitlin S. Mental Health Technician II Mental Health Care Used the software for: 1-2 years ### "Product is very useful" August 11, 2023 5.0 Like using it at work. All my coworkers are able to communicate with one another by highlight details about patients. Everything is in one placee. Pros Compared to previously only using paper documents this product makes everything easy. Everything you need is in one place and it records everything. Cons Will occasionally take a while to load a page. Some documents can't be edited after submission. Review Source Response from Kipu Systems August 14, 2023 Hi Caitlin, Thank you for highlighting the benefits of Kipu, especially in comparison to traditional paper methods. We acknowledge the areas you've pointed out for improvement and will work towards enhancing them. We truly appreciate your feedback and are grateful you're a part of the Kipu community! jB justin B. patient service rep Medical Practice Used the software for: 2+ years ### "kipu review" June 11, 2024 5.0 my experience is that its fast and easy to use Pros its fast and pretty easy to use and understand Cons it dosent take off some things that have already been documented Switched from [Apollo Practice Management](https://www.capterra.com/p/134458/Apollo-PT-Practice-Management/) company switched so that it would be better Review Source Response from Kipu Systems June 14, 2024 Thank you, Justin, for your review! We're pleased to hear that you find Kipu fast and easy to use. We appreciate your feedback about the documentation process and will consider it for future improvements. Your positive experience and insights are valuable to us. Thank you for being part of the Kipu community! GS Griffin S. Substance Abuse Counselor Hospital & Health Care Used the software for: 2+ years ### "Work Flow" August 3, 2023 5.0 Time management is a breeze thanks to Kipu! Pros Every part of my job is related to KIPU in some way. It makes documentation a breeze and it keeps my work day running smoothly and efficiently. Cons I would prefer to not have to change my password as much. Review Source Response from Kipu Systems August 7, 2023 Hi Griffin, We're delighted to hear that Kipu plays a significant role in your work and has enhanced your productivity by simplifying documentation and time management. We understand your concern regarding the frequency of password changes, which is designed to ensure the highest level of security for user data. Thanks for being part of the Kipu community! MM Miguel M. Treatment technician Mental Health Care Used the software for: 2+ years ### "Kipu Experience " August 3, 2023 5.0 Great. Pros Kipu is very easy to use and is very well put together. Cons I don't really like that you have to change your password every so often. Review Source Response from Kipu Systems August 7, 2023 Hi Miguel, Thanks for your positive review! We're thrilled to hear that you find Kipu easy to use and well-organized. We understand that frequent password changes can be a bit inconvenient, but they're an essential part of maintaining high security standards to protect your data. Thank you for being part of the Kipu community! AF Allison F. Behavioral Health Technician Hospital & Health Care Used the software for: 2+ years ### "Easy to navigate" May 30, 2024 5.0 I have used KIPU for over 2 years, and have never had any issues navigating the system of data entry. Super simple and organized. Pros What I like most about KIPU is how organized and easy it is to use. Cons Sometimes the system seems like it can use a few improvements. Review Source Response from Kipu Systems June 3, 2024 Thank you, Allison, for your fantastic review! We're thrilled that you find Kipu organized and easy to use. Your feedback on potential improvements is valuable, and we appreciate your continued support over the past two years. Thank you for being part of the Kipu community! JH Joseph H. Clinical Director Mental Health Care Used the software for: 6-12 months ### "Kipu- It's worth it, HIPAA Compliant, and highly useful. " June 7, 2024 5.0 Generally, KIPU has been great- it has the functionality that we need, and the options are fairly easy to get used to. Pros I need a client portal, that allows me to do my noting and charting, maintain and audit records. Cons I've never been happy with the CSSRS- I think it needs more options, including "N/A?" Review Source Response from Kipu Systems June 14, 2024 Thank you, Joseph, for your detailed review! We're thrilled that you find Kipu valuable for noting, charting, maintaining, and auditing records. We appreciate your feedback and will consider it for future improvements. Your positive experience and high recommendation mean a lot to us. Thank you for being part of the Kipu community! MV Morgan V. Behavioral health technician Hospital & Health Care Used the software for: 6-12 months ### "KiPu rocks!" August 8, 2023 5.0 KiPu allows us to properly document client interactions Pros The thing I like most about KiPu is how organized and simple it is to use! Cons Sometimes it won’t let you delete things Review Source Response from Kipu Systems August 9, 2023 Hi Morgan, Thank you for your feedback! We're glad to hear that you find Kipu organized and straightforward. We appreciate your input regarding the deletion feature and will certainly look into enhancing that aspect. Some of this may be due to integrity of the patient record. Your ability to document client interactions effectively is important to us. Thanks for being a part of the Kipu community! 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