# Page 2 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews

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Kipu

4.7 (213)

[View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 2 - Reviews of Kipu

## Showing most helpful reviews

Showing 26-50 of 213 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jacob B.  
Clinical Director  
Mental Health Care  
Used the software for: 2+ years

### "Good customization, high costs "

September 22, 2025

3.0

As a small behavioral health practice managing multiple clinical and pseudo-clinical roles for approximately 400 patients, Kipu provided valuable tools in billing and customization that supported our operational needs. However, the lack of intuitive task management and integration features often complicated daily workflows, requiring workarounds that reduced efficiency. The treatment plan module was particularly underutilized due to its complexity. Overall, while the system has targeted strengths, the escalating costs proved unsustainable, prompting us to evaluate alternatives despite the initial benefits in specific areas.

Pros

Robust Billing Sweeps: Kipu excels in its billing sweeps feature, which streamlines the process of identifying and processing outstanding claims, making revenue cycle management more efficient for behavioral health practices. Extensive Customization Options: The platform allows for nearly limitless customization of the instance and documents, enabling practices to tailor workflows, forms, and interfaces to specific needs without significant limitations.

Cons

Absence of a Dedicated To-Do List: The user interface lacks a straightforward to-do list feature. While there is a dashboard, it is somewhat buried and requires extensive filtering to display relevant information, failing to effectively remind users of tasks like missed notes or cosign requests. Disconnected Appointment and Documentation Integration: Calendar and appointment data do not automatically sync with documentation fields, such as date of service or time. This results in forms auto-populating with the current date and time, leading to manual corrections and added frustration during documentation. Challenging Treatment Plan Functionality: The built-in treatment plan tool is complex and not user-friendly, rendering it largely ineffective for practical use in a small practice setting. High and Fragmented Costs: Pricing is a major drawback, with multiple layered subscriptions (e.g., base, billing, and EMR) combined with per-item fees for claims, statements, ERAs, reminder texts, and more. For a practice with around 400 patients, this averaged $10,000 per month, which can be financially burdensome and feel like incremental nickel-and-diming.

Switched from

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

Needed custom templates and more robust billing system

Review Source

dN

daniel N.  
Accountant Assistant  
Automotive  
Used the software for: 2+ years

### "Kipu Making Health Care More Sufficient "

February 11, 2026

5.0

Kipu is a secure software to use and one that keeps you updated. It has many options so you are not stranded.

Pros

I’ve been using Kipu for our behavioral health documentation, and overall it has been a positive experience. The system is designed specifically for addiction and mental health treatment, which makes charting and treatment planning more straightforward compared to general EHR platforms. I appreciate the structured templates and the ability to customize notes to fit our workflow.

Cons

There was a bit of a learning curve at first, but once the team became familiar with it, documentation became more efficient. It has helped us stay organized and maintain compliance. While no system is perfect, Kipu has been a reliable solution for our needs.

Review Source

VR

Verified Reviewer  
CDCA  
Hospital & Health Care  
Used the software for: 6-12 months

### "Kipu, A work in progress"

December 16, 2025

3.0

Pretty useful for keeping everything easy to access. Still has bugs that need worked out. From what I've seen it is the best out there for what we need as a company.

Pros

User friendly. A lot of options to keep everything organized. Very good about selecting whom has access to what. Live how it saves every time I input something.

Cons

Bugs. At least a couple times a week it lags really bad. Randomly it will fail to open files. Closes out of nowhere from time to time.

Review Source

EO

Erica O.  
HR  
Mental Health Care  
Used the software for: 2+ years

### "Kipu is a good system!"

September 2, 2025

4.0

For me as an admin person, I really love Kipu. I love the ability to create and edit my own forms. I loved that I was able to learn a lot on the back end.

Pros

I like how I was able to build or edit my own forms. I love the chat feature. I like how the nurses can order and send prescriptions within the the same place. I love the dashboard and the filters on the side bar.

Cons

No cons for me at this moment. I know billing and other departments have some issues within the system.

Switched from

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)

More options and tools to use. Better layout.

Review Source

Zabriel D.  
Lead direct care tech  
Hospital & Health Care  
Used the software for: 1-2 years

### "The pros and cons "

December 30, 2024

4.0

I would recommend kipu over other EMR systems.

Pros

The very easy to use system. It wasn’t hard to catch on either.

Cons

The constant hiccups with the system and the rate at it moving slowly at times

Review Source

Response from Kipu Systems

January 3, 2025

Hi Zabriel, Thank you for taking the time to review Kipu. We are happy to hear the system has been easy to use for you. We're constantly working to improve the service and speed. Thank you for being part of the Kipu community!

TM

Titus M.  
Admin  
Mental Health Care  
Used the software for: 2+ years

### "KIPU IS VERY EXPENSIVE FOR NO REASON "

August 30, 2024

1.0

They are too commercial . They just want your money . No need to pay $560 for maintenance and more daily charges whereas you can get very good platforms at 10 percent KIPU price

Pros

The are friendly when you are signing up

Cons

VERY PRICEY ! Stay away . When you need your records for an audit they will not allow you to access them if you don’t have an active account ! There is other systems that do the same thing at 10% the price

Alternatives considered

[BestFile](https://www.capterra.com/p/10003892/BestFile/)

Reason for choosing Kipu

I thought they were pocket friendly, only to find out they are about the $$

Review Source

Response from Kipu Systems

September 5, 2024

Hi Titus, Thank you for sharing your feedback. We sincerely apologize that your experience with Kipu hasn't met your expectations, and we appreciate your honesty. We understand that pricing is a crucial factor, and we're sorry to hear that it has caused frustration. Regarding your comment on access to records, we take regulatory compliance seriously, and we aim to ensure that all facilities are able to securely access their data when their accounts are active. That said, we’d love the opportunity to understand your situation better and see how we can assist. Your feedback is valuable, and we’ll be taking it into consideration as we work to improve. Please don’t hesitate to reach out to us directly if you’d like to discuss any concerns further. We’re here to help.

UI

Ugochi I.  
Nurse Practitioner  
Mental Health Care  
Used the software for: Less than 6 months

### "Kipu User Review"

May 13, 2025

5.0

Pros

Easy to navigate the dashboard and find patients. Very user friendly interface to use

Cons

The history and physical is kind of limiting and does not fully incorporate psych components for admissions

Review Source

JM

Jennilyn M.  
RN Guided Imagery Hypnotherapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Happy RN-Hypnotherapist "

June 4, 2024

5.0

My experience has been Very positive and I highly recommend

Pros

As an RN of 35 years I have used many systems for charting. I have found Kipu to be efficient, simple and timely. I highly recommend to any health care organization

Cons

I frequently have to reset my password and I get frustrated

Switched from

[My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/)

Management decision based on connections for our remote Dr.s for ease of use

Review Source

Response from Kipu Systems

June 5, 2024

Thank you, Jennilyn, for your positive review! We're delighted that you find Kipu efficient, simple, and timely, especially given your extensive experience as an RN. We appreciate your feedback on the password resets and understand the frustration. Your high recommendation means a lot to us. Thank you for being part of the Kipu community!

MR

Mitchell R.  
Residential Technician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Very easy to learn"

May 30, 2024

4.0

Our whole company switched around Christmas and we were worried it would be a disaster but everyone learned it quickly. Passing meds and charting is so much easier, we used to keep track of meds on paper and this is preferable.

Pros

Our whole dept learned it quickly and it is much more streamlined and user friendly than Netsmart.

Cons

Sometimes you need to click in and out of things to get something done but really it's not that big of a deal.

Switched from

[myEvolv](https://www.capterra.com/p/209717/myEvolv/)

Our company outgrew Netsmart and we were having trouble with billing.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Mitchell, for your positive review! We're delighted that your department found Kipu easy to learn and more streamlined than your previous solution. We appreciate your feedback on the minor navigation issues and are glad to hear that passing meds and charting are now easier. Thank you for being part of the Kipu community!

TN

Tawana N.  
Peer Support Specialist  
Alternative Dispute Resolution  
Used the software for: 1-2 years

### "A Review About KIPU."

June 9, 2024

5.0

It been good to use and very easy to learn it is a great success.

Pros

It is simple and easy for some of our staff including me to learn how to use it when I first started out with ARC.

Cons

It can be slow at times bringing up our clients name.

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Tawana, for your positive review! We're glad to hear that you find Kipu simple and easy to learn. We appreciate your feedback about the occasional slowness and are working to improve this aspect. Your overall satisfaction and success with Kipu mean a lot to us. Thank you for being part of the Kipu community!

MS

Michael S.  
Office Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Mostly Proficient"

May 30, 2024

4.0

Overall it has a proficient performance with a few drawbacks that cause extra work.

Pros

Ease of documentation and teachability. Able to auto populate necessary forms.

Cons

How the forms don't pull from one section to another on a regular basis. Also, we run 3 different Kipu setups and cannot transfer charts between the systems.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Michael, for your detailed review. We're glad to hear that you find Kipu easy for documentation and teaching, and appreciate the auto-populate feature. We acknowledge your concerns about form consistency and the inability to transfer charts between different setups and will consider this feedback for future improvements. Thank you for being part of the Kipu community!

ED

Evaleen D.  
Behavioral Health Technician  
Hospital & Health Care  
Used the software for: 6-12 months

### "Behavioral Health Technician "

June 9, 2024

5.0

As for myself I love Kipu , it’s a easy system to do for entering clients information.

Pros

That it very self explanatory and easy to do.

Cons

The password changes every three months. Especially when you used to going in and out on a daily basis.

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Evaleen, for your wonderful review! We're thrilled to hear that you find Kipu self-explanatory and easy to use. We understand the inconvenience of frequent password changes and appreciate your feedback. This helps us adhere to highest standard of security. Your positive experience means a lot to us. Thank you for being part of the Kipu community!

GW

Glenn W.  
Clinical Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "KIPU review"

May 30, 2024

5.0

Positive. I have had no issues with KIPU since we began using it.

Pros

Easy to use, easy to do documentation, meets our needs.

Cons

I have no issues with KIPU and the way it works.

Switched from

[CAM](https://www.capterra.com/p/100529/CAM/)

Celerity was not user friendly, unreliable at times.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Glenn, for your positive review! We're delighted that Kipu meets your needs and that you find it easy to use for documentation. We're also pleased to hear that you've had a positive experience since switching to Kipu. Thank you for being part of the Kipu community!

KK

KARYN K.  
BILLING CLERK  
Hospital & Health Care  
Used the software for: 2+ years

### "BILLING CLERK"

June 12, 2024

5.0

HIGHLY RECOMMEND KIPU EMR FOR ALL SERVICES.

Pros

VERY EASY TO NAVIGATE. I'VE USED OTHER EMR, THIS ONE IS BEST.

Cons

NO COMPLAINT ABOUT THIS SYSTEM, IT IS VERY WASY TO USE.

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Karyn, for your outstanding review! We're thrilled to hear that you find Kipu very easy to navigate and the best EMR you've used. Your high recommendation and positive feedback mean a lot to us. Thank you for being part of the Kipu community!

KM

Kelsey M.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "KIPU ease of use"

June 4, 2024

5.0

Pros

Kipu is streamlined and very easy to get used to. It is very user friendly.

Cons

I wish there were more options around the patient ledger and how exactly those get filed away.

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Kelsey, for your fantastic review! We're delighted to hear that you find Kipu streamlined and user-friendly. We appreciate your feedback regarding the patient ledger options and will consider it for future improvements. Thank you for being part of the Kipu community!

RB

Rebecca B.  
APRN  
Medical Practice  
Used the software for: 1-2 years

### "APRN MAR review"

June 7, 2024

4.0

Pros

it's user friendly and i find it easy to toggle back and forth within the program

Cons

i dont like how certain labs arent labeled and you have to click through every one to look for something specific. same with previous provider notes. it would be nice if they had the providers name next to it to know who saw the client last

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Rebecca, for your detailed review! We're glad to hear that you find Kipu user-friendly and easy to navigate. We appreciate your feedback and are incorporating enhancements. Thank you for being part of the Kipu community!

TB

Teresa B.  
Adult Peer Support Specialist  
Wholesale  
Used the software for: 6-12 months

### "I love Kipu"

June 4, 2024

5.0

I have never used Kipu before. I love it. It is very organized, it shows me my mistakes and allows me to go back and edit them. It is very secure. It makes my job a lot easier.

Pros

I love that Kipu is so organized. It's easy to use and it is very secure.

Cons

I don't have any negative opinions about Kipu

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Teresa, for your wonderful review! We're delighted to hear that you find Kipu organized, easy to use, and secure. We're glad that it helps you easily identify and correct mistakes, making your job easier. Thank you for being part of the Kipu community!

RG

Rozena G.  
Lead Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Good product "

June 11, 2024

4.0

Pros

Being able to access all areas in one setting

Cons

Having access to all things as a lead therapist and be able to access the clients files

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Rozena, for your review! We're glad to hear that you appreciate the ability to access all areas in one setting with Kipu. Thank you for being part of the Kipu community!

LS

Lura S.  
Primary Addictions Counselor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Kipu made my life so much easier"

May 30, 2024

5.0

Pros

The ease of using Kipu has been a godsend. I have everything I need to assist my Clients at my fingertips, and it makes progress notes a breeze.

Cons

While it did take some time to understand all of the options to access, it was easy to learn.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Lura, for your wonderful review! We're thrilled that Kipu has made your work easier and that you find it a valuable tool for assisting your clients and managing progress notes. We appreciate your feedback about the learning curve and are glad it was easy to overcome. Thank you for being part of the Kipu community!

DS

Dana S.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "We LOVE Kipu"

June 4, 2024

5.0

Pros

Kipu is so easy to use! Training staff is a breeze!

Cons

Only regret is that we didn't get it sooner!

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Dana, for your enthusiastic review! We're thrilled to hear that you find Kipu easy to use and that training staff is a breeze. Your only regret is the best kind of feedback we can receive! Thank you for being part of the Kipu community!

AF

Allison F.  
Behavioral Health Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to navigate"

May 30, 2024

5.0

I have used KIPU for over 2 years, and have never had any issues navigating the system of data entry. Super simple and organized.

Pros

What I like most about KIPU is how organized and easy it is to use.

Cons

Sometimes the system seems like it can use a few improvements.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Allison, for your fantastic review! We're thrilled that you find Kipu organized and easy to use. Your feedback on potential improvements is valuable, and we appreciate your continued support over the past two years. Thank you for being part of the Kipu community!

EM

Ernalyn M.  
VP Staff Development  
Mental Health Care  
Used the software for: 2+ years

### "May 30, 2024 Review "

May 30, 2024

5.0

Pros

Kipu is extremely user friendly. Also, recent feature added was that allows you to enter dosage range now for meds.

Cons

ERX customer support not 24/7. There has been several incidents where we needed support.

Review Source

Response from Kipu Systems

June 3, 2024

Thank you, Ernalyn, for your detailed review! We're pleased to hear that you find Kipu extremely user-friendly and appreciate the recent feature for entering dosage ranges. We acknowledge your feedback regarding eRx customer support and will consider it for future improvements. Thank you for being part of the Kipu community!

HR

Heidi R.  
LAC  
Mental Health Care  
Used the software for: 6-12 months

### "SUD EHR Review"

June 10, 2024

3.0

Pros

Forms available to utilize through the charting process

Cons

Inability to alter forms/format to include relevant information

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Heidi, for your review. We're glad you find the available forms useful during the charting process. We do offer SuperAdmins the ability to customize forms which may help your process. Thank you for being part of the Kipu community!

AC

Andrew C.  
Recovery Support Technician  
Mental Health Care  
Used the software for: 1-2 years

### "Highly recommend "

June 11, 2024

5.0

Pros

Kipu very organized, user friendly and secure.

Cons

It does log you out very often, but it is necessary to keep sensitive information for clients.

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Andrew, for your positive review! We're glad to hear that you find Kipu organized, user-friendly, and secure. We appreciate your understanding regarding the frequent logouts to ensure the security of sensitive client information. Thank you for being part of the Kipu community!

CT

Carlos T.  
Marketing Director  
Mental Health Care  
Used the software for: 6-12 months

### "KIPU es magnífico "

June 7, 2024

5.0

Our overall experience has been great and we wish to add other services to help manage our business

Pros

I like that we have a reputable and solid EMR system with many features that will allow us to manage our clients as we grow.

Cons

Nothing to dislike about Kipu, so far the experience has been great

Review Source

Response from Kipu Systems

June 14, 2024

Thank you, Carlos, for your fantastic review! We're thrilled to hear that you find Kipu a reputable and solid EMR system with many useful features. Your positive experience and plans to add other services are greatly appreciated. Thank you for being part of the Kipu community!

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