# Page 3 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (213) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of Kipu ## Showing most helpful reviews Showing 51-75 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Delfina A. Behavioral Health Technician Mental Health Care Used the software for: 1-2 years ### "Great and easy to work with" May 31, 2024 5.0 My overall experience with Kipu was the best on hands to work with. Pros Kipu was easy and fast to work with. Helps you get the job done and the golden threads were understanding Cons Their is really nothing that iiked least about Kipu because Kipu is the best. Review Source Response from Kipu Systems June 3, 2024 Thank you, Delfina, for your wonderful review! We're thrilled to hear that you find Kipu easy and fast to work with, and that the golden threads feature is helpful. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community! TS Tami S. Peer support specialist Medical Practice Used the software for: 6-12 months ### "Review of Kipu" June 9, 2024 5.0 Pros I like how organized and accessible it is. Cons Kipu signs me out a lot of the time. Though its annoying i can understand the reasoning. Review Source Response from Kipu Systems June 14, 2024 Thank you, Tami, for your positive review! We're delighted to hear that you find Kipu organized and accessible. We understand the frustration with frequent sign-outs and appreciate your understanding of the security measures in place. Thank you for being part of the Kipu community! BM Barbara M. LVN Mental Health Care Used the software for: 2+ years ### "LVN Substance abuse" May 30, 2024 5.0 Love it very similar to PCC easy to teach to non staff nurses Pros Easy to use, easy for med management Great for charting Cons Med charting should be more organized by time completed meds should drop off Review Source Response from Kipu Systems June 3, 2024 Thank you, Barbara, for your insightful review! We're glad to hear that you find Kipu easy to use, especially for medication management and charting. We appreciate your suggestion on improving med charting organization and will consider it for future updates. Your positive experience and feedback are valuable to us. Thank you for being part of the Kipu community! IM Ireland M. Behavioral Health Technician Mental Health Care Used the software for: 6-12 months ### "I like KIPU" June 5, 2024 5.0 Pros Rounds, appointments, client info is all on one website Cons Not being able to see a list of all client schedules at once or all client rooms or all client therapists. Review Source Response from Kipu Systems June 14, 2024 Thank you, Ireland, for your positive review! We're glad you appreciate having rounds, appointments, and client information all in one place with Kipu. We value your feedback about viewing all client schedules and have made a bevy of updates this year to enhance the Scheduling experience! Thank you for being part of the Kipu community! AG April G. Primary Therapist Hospital & Health Care Used the software for: 2+ years ### "KIPU review" June 11, 2024 5.0 Pros It's easy to use, and has support and easy to understand. Cons There should be some new forms to help with therapy notes. Review Source Response from Kipu Systems June 14, 2024 Thank you, April, for your review! We're glad you find Kipu easy to use and well-supported. We appreciate your suggestion about adding new forms and your admins are able to add and edit them. Thank you for being part of the Kipu community! eR elaine R. BHT MANAGER Hospital & Health Care Used the software for: 2+ years ### "KIPU IS EFFECTIVE " June 7, 2024 5.0 Pros VERY USER FRIENDLY, WITH EASY NAVIGATION Cons Nothing else I would like to add over all the easiest and most user friendly I have used. Review Source Response from Kipu Systems June 14, 2024 Thank you, Elaine, for your outstanding review! We're delighted to hear that you find Kipu very user-friendly and easy to navigate. Your positive feedback and high recommendation are greatly appreciated. Thank you for being part of the Kipu community! RM Rochelle M. Behavioral Health Technician Health, Wellness and Fitness Used the software for: 6-12 months ### "Best EMR System for Behavioral Health " June 9, 2024 5.0 Pros Easy to use. Various Wiley Homework Options. Cons Needed More training modules for use on system. Review Source Response from Kipu Systems June 14, 2024 Thank you, Rochelle, for your wonderful review! We're thrilled that you find Kipu easy to use. We value your feedback on the need for more training modules and will work on improving this aspect. Thank you for being part of the Kipu community! AK Alan K. BHT Health, Wellness and Fitness Used the software for: 6-12 months ### "Kipu is awesome" June 4, 2024 5.0 Pros ease of use, functionality, trainings were good Cons having to learn about it was hard but over all it was mostly good Review Source Response from Kipu Systems June 14, 2024 Thank you, Alan, for your positive review! We're glad to hear that you find Kipu easy to use and functional, with good training sessions. We appreciate your honesty about the learning curve and are pleased that your overall experience has been mostly good. Thank you for being part of the Kipu community! SC Steven C. Peer Support Specialist and Lab Personnel Mental Health Care Used the software for: 6-12 months ### "Highly satisfied!" May 30, 2024 5.0 My overall experience has been great. KIPU is easy to learn and maneuver. Pros I like the functionality and ease of use. Cons If I could batch upload things such as labs. Review Source Response from Kipu Systems June 3, 2024 Thank you, Steven, for your honest review. We're glad you find Kipu functional and easy to use. We appreciate your suggestion about batch uploading labs and will take it into consideration for future updates. Thank you for being part of the Kipu community! EW Eric W. Program Manager Mental Health Care Used the software for: 6-12 months ### "The Best of the Best!" May 30, 2024 5.0 customer service is quick to answer and fix any and all problems fast! Pros This is the Cadillac of documentation software! Cons I don't think there is a thing that I can actually find wrong with the the system! Review Source Response from Kipu Systems June 3, 2024 Thank you, Eric, for your outstanding review! We're thrilled to hear that you consider Kipu the "Cadillac of documentation software" and appreciate our quick and responsive customer service. Your perfect rating and positive feedback mean a lot to us. Thank you for being part of the Kipu community! MM Melinda M. Behavioral Health Technician Hospital & Health Care Used the software for: Less than 6 months ### "Melinda Kipu Review" June 3, 2024 5.0 Pros I love how user friendly Kipu is compare to Next Gen which is what my prior company used. Kipu is also easy to learn ! Cons I really don’t have anything negative to say about Kipu. Review Source Response from Kipu Systems June 14, 2024 Thank you, Melinda, for your glowing review! We're thrilled to hear that you find Kipu user-friendly and easy to learn! Your positive feedback and high recommendation are greatly appreciated. Thank you for being part of the Kipu community! MS Mary S. Mental health technician Mental Health Care Used the software for: 1-2 years ### "The best system to use" May 30, 2024 5.0 I have never used a system so easy in all the years of working. I highly recommend KIPU. I’m 60 and I sometimes forget but with KIPU you don’t forget it right there and easy to remember. Pros Everything , the system is the best and super easy to use. I highly recommend this system to all business Cons There is nothing I don’t like about the system. Review Source Response from Kipu Systems June 3, 2024 Thank you, Mary, for your enthusiastic review! We're thrilled that you find Kipu the best and easiest system to use, especially appreciating its user-friendliness. Your high recommendation means a lot to us. Thank you for being part of the Kipu community! KW Keesha W. Behavior Health Technician Mental Health Care Used the software for: 6-12 months ### "Review of services" May 30, 2024 5.0 Pros It has everything I need to assist in helping the clients Cons having to change my password and have sessions signout Review Source Response from Kipu Systems June 3, 2024 Thank you, Keesha, for your wonderful review! We're delighted that Kipu has everything you need to assist your clients effectively. We understand the inconvenience of changing passwords and session timeouts, and we appreciate your feedback. This is designed to keep your patient's data safe. Thank you for being part of the Kipu community! RG Rachel G. Therapist Hospital & Health Care Used the software for: Less than 6 months ### "The Lie of “the gold standard” " August 31, 2023 1.0 I could honestly go on for days about why I don’t like this software but the biggest part is the lie of them calling themselves “the gold standard” on EHR when I’ve used cheaper softwares that are 10x more effective and efficient. I’ve been nothing but disappointed since day 1 of using Kipu. It’s caused me so much frustration and my team and I have to keep up with things on spreadsheets and paper still just to be able to stay organized when (for the cost of this software) should never have to use outside tools to run our program. Several things I’ve asked for Kipu responds with “Kipu doesn’t support this feature at this time” and it’s simple things that every other software I’ve used does with no question” so…..”Rachel does not support Kipu at this time” lol 😂 Pros Nothing at all…honestly disappointed about all features accept that it’s hippa compliant just like any other. It looks pretty like the face sheets are cute. Cons \-- Calendar and notes are not connected. The calendars on EHR's typically will connect appointments on calendar with the clinical note and will pre-populate date, time, service type, client name, billing provider, diagnosis codes, (and possibly tons of other important information) that the clinician shouldn't have to click or choose. This creates organization and efficiency and saves a lot of time and frustration. Kipu doesn’t do this - Calendar will suddenly stop working and won't allow me to push buttons or choose time of service without reloading the whole program.-terrible customer service: you have to write tickets for every problem and cannot talk on the phone to a person. It just took me 3 days to communicate back and forth about an issue with a calendar glitch where unwanted appointments won’t delete….the issue still isn’t resolved I’m on to day four. They’re response is for me to tell them the times the appointment are and have them delete them for me Lol 😂 like THATS an effective solution….I don’t have time to submit a ticket every time I need to delete something from my own calender…….and Don’t expect a response faster than 24 hours. Reason for choosing Kipu I didn’t…the company I contacted with chose it. Review Source Response from Kipu Systems September 20, 2023 Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced. We're dedicated to enhancing our software and service, and your insights are crucial for our growth. We're actively addressing these issues and have reached out to you offer direct assistance so we can reach a final resolution. We value our community members and are committed to ensuring a positive experience with Kipu. Thank you for allowing us the opportunity to make it right. MD Melanie D. Behavioral Health Technician Hospital & Health Care Used the software for: 1-2 years ### "Kipu Capabilities " August 15, 2023 5.0 Overall, my experience has been proactive. I can see if the patient left AMA previously and what transpired while they were in the facility. This information is a valuable tool in order to keep everyone safe. Pros What I like most about Kipu is the ease of going from one tab to another. I can look at a patients last chart to better understand changes, or lack of changes. I can easily find new patients from their picture, number, and location. I can see who needs to see the doctor or ARPN on that day. Most of all, if a mistake has been made, it can be fixed. No more crossing out in pen with one line and 'error' written along with initials. Also, preadmission and insurance information is already on Kipu before I start an intake, so I'm not going in blind, nor do I have to spend time finding this information, which helps the process for the patient go easier. Cons I have no input. I love Kipu. It was easy to learn and it generates information so that I don't have to keep repeating manually. Review Source Response from Kipu Systems August 21, 2023 Hi Melanie, Thank you for your comprehensive feedback on the system's capabilities. It's fantastic to hear how it streamlines your work and improves patient care. Your positive experience and the insights you've shared will surely benefit our continuous improvement efforts. We truly appreciate you being a part of the Kipu community! IC Irene C. Program Director Hospital & Health Care Used the software for: 2+ years ### "Great performance, flexible to add and modify" August 3, 2023 5.0 Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform. Super easy to use and has intuitive guidance for building features. Currently, t Kipu is the only software which has successfully integrated FASMs with Florida DCF's Carisk System. Pros Ease to modify, add features. Easy to use and train Cons What started as a "con" in that we had to identify all the parts, documents, etc that we wanted in the system... We thought we were purchasing a plug and play that we could modify briefly.....turned out to be a fantastic benefit in that Kipu team reviewed our existing documents, provided insights on their standard documents/tools Reason for choosing Kipu Ease of use. . Graphics display vs "list view" Outstanding pre-sales service and education Review Source Response from Kipu Systems August 4, 2023 Hi Irene, We're thrilled to hear you found our system flexible and easy to use. Your initial 'con' turning into a benefit truly encapsulates our commitment to tailoring our system to your needs. Thank you for your kind words about our customer service and the integrative features of Kipu! Thanks for being part of the Kipu community! TN Tristan N. Care coordinator Hospital & Health Care Used the software for: 2+ years ### "Kipuuuuuu" August 3, 2023 5.0 My overall experience is actually pretty good. It was very easy to learn, especially when someone else had the knowledge that they could show me and it's easy to explain. The interface and adding forms can be a difficult but only because they delete or they delete other information entered. But other than that keep you is amazing and the core functions are just really convenient Pros Keep you makes it easy to read medications to assess clients and to enter groups Cons Adding forms, attachments, organizing by date Review Source Response from Kipu Systems August 4, 2023 Hi Tristan, We're delighted to hear about your positive experience with Kipu. Your feedback regarding form and attachment organization is appreciated and will be considered in our ongoing improvements. Thank you for being part of the Kipu community. LP Lucas P. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Substance Abuse Treatment Center Director of Operations Kipu Review" August 3, 2023 5.0 Kipu helps our organization keep all of our compliance items in order. It helps us keep our clients straight and allows for quick identification with the photos on the main page. Pros Kipu is very simple to use. All of our operations/medical/clinical staff use Kipu daily, so it is vital that we can easily train staff on EMR and have them begin using immediately. The customization is also a big selling point for us - we can lay things out as we wish and build the reports we desire. Cons We haven't had to use customer service very often in the last two years, but we have switched account reps a couple times, which always makes you worry a bit. Reason for choosing Kipu I was not on the team when this product was chosen - it was chosen when we started the company. Review Source Response from Kipu Systems August 7, 2023 Hi Lucas, Thank you for your insightful review! We're delighted to know that Kipu has been a straightforward and versatile tool for your team, assisting with daily operations and compliance aspects. We understand the concerns about changes in account representatives and we're working on ensuring smooth transitions for our clients in such instances. Your feedback is greatly appreciated as it helps us continually improve our service. Thank you for being a part of the Kipu community! CR Chasity R. Behavioral Health Technician Mental Health Care Used the software for: 2+ years ### "Kipu User" August 4, 2023 5.0 To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Pros To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Cons Nothing, I like all of them. All of Kipu is great and I do not think it should change at all unless getting updated. Switched from [Alleva](https://www.capterra.com/p/180899/Alleva/) I switched Jobs. Review Source Response from Kipu Systems August 7, 2023 Hi Chasity, We're thrilled to hear that you're finding all of the features in Kipu helpful and easy to use in your line of work. It's wonderful to know that Kipu is effectively serving your needs. Your feedback is valuable and it's always great to hear from satisfied users. We continuously work on updates to make Kipu even more beneficial. Thank you for being part of the Kipu community! kS kathy S. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Love Kipu !" August 7, 2023 5.0 Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and record requests. Pros Help team. Always professional and knowledgeable. Speedy completion of tickets. User friendly and great initial set up and training. Cons Nothing. No difficulty in integrating from our prior EHR. Reason for choosing Kipu Kipu is the best product for our organization. Review Source Response from Kipu Systems August 8, 2023 Hi Kathy, Thank you for your positive feedback on Kipu! We're thrilled to hear about your seamless integration and the benefits you've experienced with our system. Our commitment is to continue providing top-notch service and support. Thank you for being part of the Kipu community. DJ Daniel J. Director of Strategic Development Hospital & Health Care Used the software for: 2+ years ### "Great CRM and EMR" August 11, 2023 5.0 Excellent. We have complex needs and KIPU is meeting most of them. Pros Robust product with lots of features. Customer support is superb and they do implement recommendations. Cons EMR messaging system is a nice new feature but it has a few problems. Review Source Response from Kipu Systems August 14, 2023 Hi Daniel, Thank you for recognizing the strengths of Kipu! We're glad our system meets most of your complex needs. Your feedback about the EMR messaging system is noted, and we're always striving to improve. Thanks for being a valued member of the Kipu community! CE Cynthia E. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Kipu is the Best" August 13, 2023 5.0 I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business. Pros Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information. Cons I have no cons to share. Kipu meets my every need. Review Source Response from Kipu Systems August 14, 2023 Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together! cK crystal K. LPN Hospital & Health Care Used the software for: 2+ years ### "Kipu use" August 5, 2023 4.0 I have used it to it's fullest in other facilities, I have enjoyed that. I wish that this facility would utilize all the features to make it easier for complete client care. Pros I like that I am able to see the roster in a glance. I also like that I am able to go into provider notes to double check orders. Cons I feel as though it could be more user friendly with charting needs. I also wish that there were to be multiple uses here. IE appointments; F/U NN Review Source Response from Kipu Systems August 7, 2023 Hi Crystal, We're pleased to hear that you find the roster and provider notes feature useful. We understand your concerns about charting and multi-functionality, and we're continually working to enhance our system's usability and versatility based on feedback from users like you. Your experience and satisfaction are important to us, so we will consider your input for future updates. Thank you for being a valuable member of the Kipu community! JF JOEY F. Peer Support Hospital & Health Care Used the software for: 1-2 years ### "KIPU for Behavioral Health" March 28, 2024 5.0 I have used it for the past 1.75 years and it works so well in co junction with our outpatient team Pros I love that it is all in one place if I search a client I can see whom and what happened last. Cons I would appreciate better notifications and less issues internally, bugs etc. they do fix them quickly Review Source MS Margaret S. Therapist Individual & Family Services Used the software for: 1-2 years ### "\[sensitive content hidden\] Kipu" August 11, 2023 5.0 Pros Actually I really like all the products of scheduling appointments, the telehealth is very easy to use and the client seldom have problems and the treatment planning as extras that are easy to implement what a therapist wants to work with a client on and rate the success of each goal and objective. Relatively simple to use when you are trained and using daily. Cons The thing that I like least is the ability to put appointments on the schedule in the past. That sometimes needs to happen and but usually cannot override it with "save anyway" in the scheduling. Overall a great product. Review Source Response from Kipu Systems August 14, 2023 Hi Margaret, Thank you for the detailed feedback. We're thrilled to hear the positive aspects of our system, especially around scheduling and telehealth. We'll take note of your feedback regarding scheduling past appointments and work towards an improved experience. Thank you for being a part of the Kipu community! Similar Products Featured