# Page 3 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kipu the right Electronic Medical Records solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (217) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of Kipu ## Showing most helpful reviews Showing 51-75 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Chasity R. Behavioral Health Technician Mental Health Care Used the software for: 2+ years ### "Kipu User" August 4, 2023 5.0 To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Pros To me all of the features are very helpful in my line of work. I use a majority of the features on Kipu. Every one of them work great and are very easy to get to. Cons Nothing, I like all of them. All of Kipu is great and I do not think it should change at all unless getting updated. Switched from [Alleva](https://www.capterra.com/p/180899/Alleva/) I switched Jobs. Review Source Response from Kipu Systems August 7, 2023 Hi Chasity, We're thrilled to hear that you're finding all of the features in Kipu helpful and easy to use in your line of work. It's wonderful to know that Kipu is effectively serving your needs. Your feedback is valuable and it's always great to hear from satisfied users. We continuously work on updates to make Kipu even more beneficial. Thank you for being part of the Kipu community! JP Jamie P. LPN Hospital & Health Care Used the software for: 1-2 years ### "Great program" June 4, 2024 5.0 Pros This program is really easy to use, great product support. Cons Nothing. It is a good program compared to others. Review Source TS Tami S. Peer support specialist Medical Practice Used the software for: 6-12 months ### "Review of Kipu" June 9, 2024 5.0 Pros I like how organized and accessible it is. Cons Kipu signs me out a lot of the time. Though its annoying i can understand the reasoning. Review Source Response from Kipu Systems June 14, 2024 Thank you, Tami, for your positive review! We're delighted to hear that you find Kipu organized and accessible. We understand the frustration with frequent sign-outs and appreciate your understanding of the security measures in place. Thank you for being part of the Kipu community! RG Rozena G. Lead Therapist Mental Health Care Used the software for: 1-2 years ### "Good product " June 11, 2024 4.0 Pros Being able to access all areas in one setting Cons Having access to all things as a lead therapist and be able to access the clients files Review Source Response from Kipu Systems June 14, 2024 Thank you, Rozena, for your review! We're glad to hear that you appreciate the ability to access all areas in one setting with Kipu. Thank you for being part of the Kipu community! CT Carlos T. Marketing Director Mental Health Care Used the software for: 6-12 months ### "KIPU es magnífico " June 7, 2024 5.0 Our overall experience has been great and we wish to add other services to help manage our business Pros I like that we have a reputable and solid EMR system with many features that will allow us to manage our clients as we grow. Cons Nothing to dislike about Kipu, so far the experience has been great Review Source Response from Kipu Systems June 14, 2024 Thank you, Carlos, for your fantastic review! We're thrilled to hear that you find Kipu a reputable and solid EMR system with many useful features. Your positive experience and plans to add other services are greatly appreciated. Thank you for being part of the Kipu community! AS Aneesah S. Substance Abuse Counseler Mental Health Care Used the software for: 6-12 months ### "My experience w Kipu" June 22, 2024 4.0 Pros Kipu makes it easy complete documentation efficiently Cons Navigating between documentation days and seeing what has been completed for individual clients can be time consuming Review Source Response from Kipu Systems June 24, 2024 Thank you for your review, Annesah! We are glad Kipu has made it easy to complete documentation. Thank you for being part of the Kipu community! eR elaine R. BHT MANAGER Hospital & Health Care Used the software for: 2+ years ### "KIPU IS EFFECTIVE " June 7, 2024 5.0 Pros VERY USER FRIENDLY, WITH EASY NAVIGATION Cons Nothing else I would like to add over all the easiest and most user friendly I have used. Review Source Response from Kipu Systems June 14, 2024 Thank you, Elaine, for your outstanding review! We're delighted to hear that you find Kipu very user-friendly and easy to navigate. Your positive feedback and high recommendation are greatly appreciated. Thank you for being part of the Kipu community! VR Verified Reviewer Billing & Coding Specialist Hospital & Health Care Used the software for: 1-2 years ### "Best Reporting Features, Visually Pleasing & User Friendly" June 24, 2020 5.0 I overall think this is the best, they have the best reporting and the most thorough documenting capabilities, I also like the layout, I have also used best notes and in comparison that seems like an old windows 95 version of a software compared to KIPU which is a visually pleasing, user friendly, streamlined web based one. Pros I use a lot of the features that include pulling reports on an almost daily basis in which to code and bill from as a certified medical coder and biller. I have seen how thorough and accurate the reporting is and the software is able to quickly pull this necessary information for me to reference as I'm going through it to ensure accuracy for billing. Kipu has had great documentation features and allows the clinicians to do their job so that people like us can just use the great software and take care of the behind the scenes RCM (revenue cycle management) aspect. Cons I think it is a really great software, I have noticed that different facilities make use of the customizations and really utilize all that it has to offer while others do not. I feel that some also have issues with documentation completion within a reasonable time frame for billing and it might be helpful to have more alerts in the forms that they need to review/ complete, or have form templates/drop downs when asking particular questions, etc. Also, when searching for a patient name sometimes I may type it with a small typo and it will show with no results, I wonder if there is a way to have it populate if it is a close match such as "Thomas and Tomas". Like how google does "did you mean?.. " and show close options. because that would save time with having to go back and forth too. Review Source kS kathy S. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Love Kipu !" August 7, 2023 5.0 Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and record requests. Pros Help team. Always professional and knowledgeable. Speedy completion of tickets. User friendly and great initial set up and training. Cons Nothing. No difficulty in integrating from our prior EHR. Reason for choosing Kipu Kipu is the best product for our organization. Review Source Response from Kipu Systems August 8, 2023 Hi Kathy, Thank you for your positive feedback on Kipu! We're thrilled to hear about your seamless integration and the benefits you've experienced with our system. Our commitment is to continue providing top-notch service and support. Thank you for being part of the Kipu community. MS Michael S. Office Manager Mental Health Care Used the software for: 1-2 years ### "Mostly Proficient" May 30, 2024 4.0 Overall it has a proficient performance with a few drawbacks that cause extra work. Pros Ease of documentation and teachability. Able to auto populate necessary forms. Cons How the forms don't pull from one section to another on a regular basis. Also, we run 3 different Kipu setups and cannot transfer charts between the systems. Review Source Response from Kipu Systems June 3, 2024 Thank you, Michael, for your detailed review. We're glad to hear that you find Kipu easy for documentation and teaching, and appreciate the auto-populate feature. We acknowledge your concerns about form consistency and the inability to transfer charts between different setups and will consider this feedback for future improvements. Thank you for being part of the Kipu community! DJ Daniel J. Director of Strategic Development Hospital & Health Care Used the software for: 2+ years ### "Great CRM and EMR" August 11, 2023 5.0 Excellent. We have complex needs and KIPU is meeting most of them. Pros Robust product with lots of features. Customer support is superb and they do implement recommendations. Cons EMR messaging system is a nice new feature but it has a few problems. Review Source Response from Kipu Systems August 14, 2023 Hi Daniel, Thank you for recognizing the strengths of Kipu! We're glad our system meets most of your complex needs. Your feedback about the EMR messaging system is noted, and we're always striving to improve. Thanks for being a valued member of the Kipu community! RM Rochelle M. Behavioral Health Technician Health, Wellness and Fitness Used the software for: 6-12 months ### "Best EMR System for Behavioral Health " June 9, 2024 5.0 Pros Easy to use. Various Wiley Homework Options. Cons Needed More training modules for use on system. Review Source Response from Kipu Systems June 14, 2024 Thank you, Rochelle, for your wonderful review! We're thrilled that you find Kipu easy to use. We value your feedback on the need for more training modules and will work on improving this aspect. Thank you for being part of the Kipu community! CE Cynthia E. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Kipu is the Best" August 13, 2023 5.0 I’ve used the Kipu App going on 5 years. Kipu is easy to use. You can run reports, update information, save document. Kipu is valuable tool for any business. Pros Easy to use, reliable, easy to add documents and files, fast allowing you move from screen to screen. Holds and protects wealth of information. Cons I have no cons to share. Kipu meets my every need. Review Source Response from Kipu Systems August 14, 2023 Hi Cynthia, Thank you so much for your positive feedback! We're thrilled to hear how Kipu has made your tasks easier and more efficient over the years. It's our goal to provide a top-notch tool that meets the needs of our users. We appreciate you being a part of the Kipu community for the past 5 years, and we look forward to many more together! DA Delfina A. Behavioral Health Technician Mental Health Care Used the software for: 1-2 years ### "Great and easy to work with" May 31, 2024 5.0 My overall experience with Kipu was the best on hands to work with. Pros Kipu was easy and fast to work with. Helps you get the job done and the golden threads were understanding Cons Their is really nothing that iiked least about Kipu because Kipu is the best. Review Source Response from Kipu Systems June 3, 2024 Thank you, Delfina, for your wonderful review! We're thrilled to hear that you find Kipu easy and fast to work with, and that the golden threads feature is helpful. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community! TE Tammy E. Executive Director Mental Health Care Used the software for: 6-12 months ### "No More Headaches" June 3, 2024 5.0 Pros I have used several EMRs in my career. Kipu is the easiest to use. The set up is easy, writing notes is 5 minutes or less. Kipu is the best yet. Cons I don't have any Kipu is the easiest I have used, as mentioned .... Review Source Response from Kipu Systems June 14, 2024 Thank you, Tammy, for your fantastic review! We're thrilled that you find Kipu the easiest EMR to use, with a quick setup and efficient note-writing. Your positive feedback and high recommendation mean a lot to us. Thank you for being part of the Kipu community! GM Gina M. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Professional yet easy to use. " August 9, 2023 5.0 I use KIPU daily I work in the substance abuse industry, and I oversee documentation it is easier for me to review documentation and make sure timelines and documentation is correct. Using Kipu makes this task much easier. It is easy to learn and user friendly. Pros I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans. The Whiley worksheets are also another benefit that help making healing easy and professional. I also like the customer service as they are very helpful. The videos are also beneficial in learning how to get the most out of the Kipu experience. Cons I really do not have any cons for KIPU. This is the first program that I have use and I do not have any complaints. If I would have to try and find something. It maybe I don't know if I can ever learn everything. KIPU has so much that we can tap into. Review Source Response from Kipu Systems August 10, 2023 Hi Gina, Thank you for highlighting the benefits of Kipu, especially the Golden thread and SMART GOALS. We're delighted our platform meets your needs in the substance abuse industry. We appreciate you being part of the Kipu community! JF JOEY F. Peer Support Hospital & Health Care Used the software for: 1-2 years ### "KIPU for Behavioral Health" March 28, 2024 5.0 I have used it for the past 1.75 years and it works so well in co junction with our outpatient team Pros I love that it is all in one place if I search a client I can see whom and what happened last. Cons I would appreciate better notifications and less issues internally, bugs etc. they do fix them quickly Review Source MS Margaret S. Therapist Individual & Family Services Used the software for: 1-2 years ### "\[sensitive content hidden\] Kipu" August 11, 2023 5.0 Pros Actually I really like all the products of scheduling appointments, the telehealth is very easy to use and the client seldom have problems and the treatment planning as extras that are easy to implement what a therapist wants to work with a client on and rate the success of each goal and objective. Relatively simple to use when you are trained and using daily. Cons The thing that I like least is the ability to put appointments on the schedule in the past. That sometimes needs to happen and but usually cannot override it with "save anyway" in the scheduling. Overall a great product. Review Source Response from Kipu Systems August 14, 2023 Hi Margaret, Thank you for the detailed feedback. We're thrilled to hear the positive aspects of our system, especially around scheduling and telehealth. We'll take note of your feedback regarding scheduling past appointments and work towards an improved experience. Thank you for being a part of the Kipu community! DR Daniel R. Program Director Mental Health Care Used the software for: 6-12 months ### "KIPU Review" August 8, 2023 4.0 It has been the best EMR I have used in my experience. Pros I like the ability to toggle between patients quickly and access multiple programs. Cons Forms being deleted after being kicked off. Review Source Response from Kipu Systems August 9, 2023 Hi Daniel, Thank you for sharing your experience! It's great to hear how Kipu has benefited you, especially in toggling between patients and accessing multiple programs. We're sorry to hear about the issue with forms and will certainly look into that. We aim to continually improve and your feedback is invaluable. Thanks for being a valued member of the Kipu community! LW Lucien W. Clinician Mental Health Care Used the software for: 1-2 years ### "What’s Great About KIPU." August 15, 2023 5.0 My overall experience has been pretty good using KIPU. Pros Very easy to get the hang of how to use. Cons I would like to see the full schedule in-front of when creating an appointment. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Kipu KIPU is best Best for clientele. Review Source Response from Kipu Systems August 21, 2023 Hi Lucien, Thank you for your insightful review! We're pleased you find the system intuitive. We'll consider your feedback about viewing the full schedule when creating appointments. We're glad Kipu meets the needs of your clientele and that your overall experience has been positive! Thank you for being part of the Kipu community! tS taylor S. Counselors Assistant Mental Health Care Used the software for: 2+ years ### "Taylor's Kipu Review for Guardian Recovery" August 3, 2023 5.0 Super easy, very clear. I used to use sunwave at another center and this is amazing compared to sunwave Pros It is easy to navigate and makes sense. Compared to other systems Cons We do not use this for medication management/follow ups yet for appointments. I am sure we will soon. Review Source Response from Kipu Systems August 4, 2023 Hi Taylor, We appreciate your positive feedback on Kipu's intuitive navigation. Rest assured, we're constantly working to enhance our features, including medication management and appointment follow-ups, so we are excited for you to utilize it soon. Thank you for being part of the Kipu community! VB Van B. Associate Therapist Mental Health Care Used the software for: Less than 6 months ### "Kipu is the best system I've seen" August 3, 2023 5.0 The overall experience is good but it's a steep learning curve. I'm constantly learning new things. Pros I like that many forms are integrated and self-populate to minimize the redundancies in documentation. Cons As a therapist I would like to see more diagnosis and more flexible diagnosis. For instance, in order to diagnose/create a treatment plan for an anger problem I would have to choose between a diagnosis that includes conduct disorder or homicidally these labels are not always in the best interest of my patients. Review Source Response from Kipu Systems August 4, 2023 Hi Van, We're thrilled to hear that you've found Kipu to be the best system you've encountered. Your suggestion about including a wider and more flexible range of diagnosis options is valuable. We'll certainly consider it as we continue to improve our platform. Thank you for being part of the Kipu community! CS Caitlin S. Mental Health Technician II Mental Health Care Used the software for: 1-2 years ### "Product is very useful" August 11, 2023 5.0 Like using it at work. All my coworkers are able to communicate with one another by highlight details about patients. Everything is in one placee. Pros Compared to previously only using paper documents this product makes everything easy. Everything you need is in one place and it records everything. Cons Will occasionally take a while to load a page. Some documents can't be edited after submission. Review Source Response from Kipu Systems August 14, 2023 Hi Caitlin, Thank you for highlighting the benefits of Kipu, especially in comparison to traditional paper methods. We acknowledge the areas you've pointed out for improvement and will work towards enhancing them. We truly appreciate your feedback and are grateful you're a part of the Kipu community! AK Alan K. BHT Health, Wellness and Fitness Used the software for: 6-12 months ### "Kipu is awesome" June 4, 2024 5.0 Pros ease of use, functionality, trainings were good Cons having to learn about it was hard but over all it was mostly good Review Source Response from Kipu Systems June 14, 2024 Thank you, Alan, for your positive review! We're glad to hear that you find Kipu easy to use and functional, with good training sessions. We appreciate your honesty about the learning curve and are pleased that your overall experience has been mostly good. Thank you for being part of the Kipu community! HP Heath P. Therapist Hospital & Health Care Used the software for: 2+ years ### "Great EMR" August 11, 2023 5.0 I have always had great service, ease of use, and the ability to ask for help from customer service. Pros I like the ease of inputting new patients and the easy navigation through charts. Cons Compared to other EMR that I have used there is nothing negative to say in comparison. Review Source Response from Kipu Systems August 14, 2023 Hi Heath, Thank you for highlighting Kipu's user-friendly features and our customer service. We strive to offer the best for our users. We appreciate your positive feedback and thank you for being a part of the Kipu community! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.