# Page 4 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (213) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 4 - Reviews of Kipu ## Showing most helpful reviews Showing 76-100 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Dustin T. Group Facilitator Mental Health Care Used the software for: 2+ years ### "Kipu Review" August 9, 2023 5.0 It's been great ever since I first used it. I have been at three companies that all used Kipu, and it is the best. Pros It's very user-friendly, and always adaptive. Cons When I am doing group notes, and it freezes and doesn't save my work. Review Source Response from Kipu Systems August 10, 2023 Hi Dustin, Thank you for sharing your positive experiences with Kipu across multiple companies. We apologize for the inconvenience you've faced with group notes; we're constantly working on improvements. We appreciate your feedback and are grateful to have you in the Kipu community! DR Daniel R. Program Director Mental Health Care Used the software for: 6-12 months ### "KIPU Review" August 8, 2023 4.0 It has been the best EMR I have used in my experience. Pros I like the ability to toggle between patients quickly and access multiple programs. Cons Forms being deleted after being kicked off. Review Source Response from Kipu Systems August 9, 2023 Hi Daniel, Thank you for sharing your experience! It's great to hear how Kipu has benefited you, especially in toggling between patients and accessing multiple programs. We're sorry to hear about the issue with forms and will certainly look into that. We aim to continually improve and your feedback is invaluable. Thanks for being a valued member of the Kipu community! LW Lucien W. Clinician Mental Health Care Used the software for: 1-2 years ### "What’s Great About KIPU." August 15, 2023 5.0 My overall experience has been pretty good using KIPU. Pros Very easy to get the hang of how to use. Cons I would like to see the full schedule in-front of when creating an appointment. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Kipu KIPU is best Best for clientele. Review Source Response from Kipu Systems August 21, 2023 Hi Lucien, Thank you for your insightful review! We're pleased you find the system intuitive. We'll consider your feedback about viewing the full schedule when creating appointments. We're glad Kipu meets the needs of your clientele and that your overall experience has been positive! Thank you for being part of the Kipu community! ES Eric S. Counselor Consumer Services Used the software for: 2+ years ### "Eric Swayne" August 3, 2023 5.0 I have had excellent experience using kipu Pros The system is comprehensive and easy to use. Cons I like everything about KIPU. I have been satisfied with every aspect of the KIPU system. Review Source Response from Kipu Systems August 7, 2023 Hi Eric, We're thrilled to hear you find our system comprehensive and easy to use. It's great that you're satisfied with every aspect of Kipu. We appreciate your feedback and look forward to continuing to serve your needs! Thanks for being part of the Kipu community! tS taylor S. Counselors Assistant Mental Health Care Used the software for: 2+ years ### "Taylor's Kipu Review for Guardian Recovery" August 3, 2023 5.0 Super easy, very clear. I used to use sunwave at another center and this is amazing compared to sunwave Pros It is easy to navigate and makes sense. Compared to other systems Cons We do not use this for medication management/follow ups yet for appointments. I am sure we will soon. Review Source Response from Kipu Systems August 4, 2023 Hi Taylor, We appreciate your positive feedback on Kipu's intuitive navigation. Rest assured, we're constantly working to enhance our features, including medication management and appointment follow-ups, so we are excited for you to utilize it soon. Thank you for being part of the Kipu community! VB Van B. Associate Therapist Mental Health Care Used the software for: Less than 6 months ### "Kipu is the best system I've seen" August 3, 2023 5.0 The overall experience is good but it's a steep learning curve. I'm constantly learning new things. Pros I like that many forms are integrated and self-populate to minimize the redundancies in documentation. Cons As a therapist I would like to see more diagnosis and more flexible diagnosis. For instance, in order to diagnose/create a treatment plan for an anger problem I would have to choose between a diagnosis that includes conduct disorder or homicidally these labels are not always in the best interest of my patients. Review Source Response from Kipu Systems August 4, 2023 Hi Van, We're thrilled to hear that you've found Kipu to be the best system you've encountered. Your suggestion about including a wider and more flexible range of diagnosis options is valuable. We'll certainly consider it as we continue to improve our platform. Thank you for being part of the Kipu community! CS Caitlin S. Mental Health Technician II Mental Health Care Used the software for: 1-2 years ### "Product is very useful" August 11, 2023 5.0 Like using it at work. All my coworkers are able to communicate with one another by highlight details about patients. Everything is in one placee. Pros Compared to previously only using paper documents this product makes everything easy. Everything you need is in one place and it records everything. Cons Will occasionally take a while to load a page. Some documents can't be edited after submission. Review Source Response from Kipu Systems August 14, 2023 Hi Caitlin, Thank you for highlighting the benefits of Kipu, especially in comparison to traditional paper methods. We acknowledge the areas you've pointed out for improvement and will work towards enhancing them. We truly appreciate your feedback and are grateful you're a part of the Kipu community! HP Heath P. Therapist Hospital & Health Care Used the software for: 2+ years ### "Great EMR" August 11, 2023 5.0 I have always had great service, ease of use, and the ability to ask for help from customer service. Pros I like the ease of inputting new patients and the easy navigation through charts. Cons Compared to other EMR that I have used there is nothing negative to say in comparison. Review Source Response from Kipu Systems August 14, 2023 Hi Heath, Thank you for highlighting Kipu's user-friendly features and our customer service. We strive to offer the best for our users. We appreciate your positive feedback and thank you for being a part of the Kipu community! RP Rebecca P. Behavioral Technician Hospital & Health Care Used the software for: 6-12 months ### "Kipu Review" August 4, 2023 5.0 I like using KIPU and have used similar products, it is by far the easiest to learn and to teach. Pros I like that it is easy to use and navigate. Also, when I am training a employee it seems easy for them to catch on to as well. Cons Its has gone down twice since I have been an employee at my job, and that is only a little over six months. Switched from [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) Switched companies. I asked why they did not use KIPU and they said it was more expensive. Review Source Response from Kipu Systems August 7, 2023 Hi Rebecca, We're thrilled to hear that you and your team find Kipu easy to use and train with. We aim to make our platform as intuitive as possible. We understand the inconvenience that can be caused by any downtime and we're continuously working on enhancing our system's reliability and doing this during low usage times like overnight. We appreciate your feedback and are glad to know that you have a positive experience overall. Thank you for being a part of the Kipu community! RB Rachel B. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Review from a therapist" August 3, 2023 5.0 I found it extremely easy to navigate and provides easy and through documentation. Pros I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real time and have the results immediately is wonderful. Cons I think there are ways we could be utilizing Kipu to assist with scheduling which I believe is an available option in kipu, it is just not being utilized by my company at this time. Review Source Response from Kipu Systems August 7, 2023 Hi Rachel, Thank you for your positive feedback! It's wonderful to hear that Kipu's real-time documentation feature has been beneficial in your role as a therapist. As for your comment on scheduling, you're absolutely right. Kipu does offer a robust scheduler which can be turned on by your Super Admin. We encourage you to talk to your team about implementing this feature to further enhance your experience. We're thrilled to hear you find Kipu easy to navigate and useful for documentation. Thank you for being part of the Kipu community! JG John G. Support staff Mental Health Care Used the software for: 2+ years ### "Everything I need" August 11, 2023 5.0 My overall experience with quipu has been very good. Before I worked for substance abuse facility I worked for a pharmacy where I learned how to use KIPU. My experience with KIPU has been all good. Pros The thing I like most about KIPU is, I am able to input and store all the critical information that I need to keep without having to write it down on paper. I am able to check each client and see all the information because it is right there at my fingertips and easily accessible. Cons The only thing I can say that I like least about KIPU is that if I am not using it for a few minutes, it turns itself off, and I have to sign in every time it does that. I wish you would stay on a little longer. Review Source Response from Kipu Systems August 14, 2023 Hi John, Thank you for sharing your experience with Kipu. We're thrilled to hear that it's helping you manage client information efficiently. We'll take note of the sign-in feedback and strive to enhance the user experience further while maintaining the highest security standards. Thanks for being a part of the Kipu community! GS Griffin S. Substance Abuse Counselor Hospital & Health Care Used the software for: 2+ years ### "Work Flow" August 3, 2023 5.0 Time management is a breeze thanks to Kipu! Pros Every part of my job is related to KIPU in some way. It makes documentation a breeze and it keeps my work day running smoothly and efficiently. Cons I would prefer to not have to change my password as much. Review Source Response from Kipu Systems August 7, 2023 Hi Griffin, We're delighted to hear that Kipu plays a significant role in your work and has enhanced your productivity by simplifying documentation and time management. We understand your concern regarding the frequency of password changes, which is designed to ensure the highest level of security for user data. Thanks for being part of the Kipu community! YT Yevette T. Substance use disorder registered counselor Mental Health Care Used the software for: 6-12 months ### "Absolute time saver " August 22, 2023 5.0 Pros Kipu is by far the most convenient technology I use in my day to day work life. I love that I can check on the status of lab results from anywhere with Kipu mobile. Cons It would be wonderful if some forms auto generated. Review Source Response from Kipu Systems August 25, 2023 Hi Yevette, Thank you for your fantastic review! We're thrilled to hear that Kipu has become an integral and convenient part of your daily workflow. Your suggestion about auto-generating forms is noted, and we'll certainly consider it for future enhancements. Our recent release of Quick Text is the start of that automation, and we have more enhancements to the EMR planned as well. Thank you for being part of the Kipu community! Roger C. Counselor Mental Health Care Used the software for: 2+ years ### "Kipu Documentation and Education" August 16, 2023 5.0 I've used Kipu for the last 8 years and it has been useful for assessment, treatment planning, and documenting treatment, and discharge Pros I use Kipu's library to support treatment planning/strategyKipu also has a section with multiple assessments that are convenient and useful Cons Kipu is a secure system and will require administrator support if login problems occur Review Source Response from Kipu Systems August 21, 2023 Hi Roger, Thank you for your thoughtful feedback on Kipu's library and assessment features. We're pleased to hear it's been instrumental in your work over the past 8 years. We acknowledge the security measures and will always strive for seamless user experience. We're grateful for your continued trust in us and value you being part of the Kipu community! LG Lori G. Clinical Program Director Mental Health Care Used the software for: Less than 6 months ### "10/10 Recommend " August 3, 2023 5.0 Pros I can’t say enough about Kipu. It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do. Cons I wish in scheduling I could type the time instead of using the scroll. I also wish there was a way to drag and move appointments or even copy and paste. Alternatives considered [Sunwave](https://www.capterra.com/p/172475/Sunwave/) Reason for choosing Kipu Quality and performance. Review Source Response from Kipu Systems August 7, 2023 Hi Lori, Thank you for your glowing review and recommendation! We are glad to hear that Kipu's ease of use and seamless navigation have been beneficial for you as a super admin. Your suggestions about enhancing the scheduling feature by being able to type the time, drag and move appointments, and copy and paste are appreciated. We strive for continuous improvement and your feedback will be considered in future updates. It's fantastic to know that you chose Kipu over other alternatives due to our quality and performance. Thank you for being part of the Kipu community! MM Miguel M. Treatment technician Mental Health Care Used the software for: 2+ years ### "Kipu Experience " August 3, 2023 5.0 Great. Pros Kipu is very easy to use and is very well put together. Cons I don't really like that you have to change your password every so often. Review Source Response from Kipu Systems August 7, 2023 Hi Miguel, Thanks for your positive review! We're thrilled to hear that you find Kipu easy to use and well-organized. We understand that frequent password changes can be a bit inconvenient, but they're an essential part of maintaining high security standards to protect your data. Thank you for being part of the Kipu community! AW Andrew W. Men's Residential Director Hospital & Health Care Used the software for: 1-2 years ### "Review of Kipu services" August 8, 2023 4.0 Kipu has improved the way we document what happens in our programs. Pros My favorite thing about Kipu is the customer support. Every time I have called Kipu to get an issue resolved the support team has been beyond helpful and always lead me towards a resolution of the issue. They are friendly and they know what they are talking about. If they don't know the answer they are willing to do the research and find it. I am very pleased with all the help I have received. I also think it is great how customizable the system is. We can set it up to work specifically with our needs. Thanks Kipu. Cons Some features are a bit complicated. Working on templates and forms can be difficult and requires training and experience. Reason for choosing Kipu The decision was made by someone above me. Review Source Response from Kipu Systems August 9, 2023 Hi Andrew, We're delighted to hear that our customer support team has consistently provided you with the assistance you need. Your feedback about the system's customizability is also greatly appreciated. We understand that certain features can be complex, and we're committed to continuous training and enhancement to ensure a more streamlined user experience. Your insights help us grow and improve, and we're thankful for your trust in Kipu. Thanks for being a valued member of our community! DG Damaris G. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Legacy - Dir of Ops - Damaris " August 8, 2023 5.0 We love KIPU. It makes processes and systems so much smoother. Pros I like that KIPU is user friendly. Easy to navigate and updates can be done quickly. Cons I do not like that all forms and fields are not retrievable. Some forms may be deleted and lost forever. I believe there should be an approval process or all forms should be able to be retrieved. Reason for choosing Kipu KIPU is the best for our industry Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) BestNotes is no where as advanced as KIPU Review Source Response from Kipu Systems August 15, 2023 Hi Damaris, Thank you for sharing your thoughts! We're thrilled to hear that you find Kipu user-friendly and efficient for your operations. We also appreciate your feedback regarding form retrieval and will consider your suggestions as we strive to improve the platform. Your continued trust and preference for Kipu mean a lot to us. Thanks for being part of the Kipu community! sA steven A. Operations Director Hospital & Health Care Used the software for: 2+ years ### "Kipu- user friendly. " August 8, 2023 5.0 Been using it for years and I absolutely love it. I recommend it every where I go if there using something different. Pros If I do have a problem there is always someone to talk to and resolve my issue quickly. Cons Don’t really have one. It’s basically a do it all system. Reason for choosing Kipu Been using it for years and I absolutely love it. Switched from [Lightning Step](https://www.capterra.com/p/223862/Lightning-Step-Suite/) Not user friendly, has a lot of glitches and does not have all the functions needed. Review Source Response from Kipu Systems August 9, 2023 Hi Steven, Thank you for your glowing review and for recommending Kipu! We're thrilled to hear that you find our system user-friendly and that our support team has been helpful in addressing any issues promptly. Your loyalty and trust over the years mean a lot to us, and we're honored to be your choice of system. Thank you for being a valued member of the Kipu community! LN Lynn N. Support staff Health, Wellness and Fitness Used the software for: 6-12 months ### "Kipu " August 11, 2023 5.0 I use it for group notes documentation, giving clients meds, checking status on clients, and an overall reference to past things gone on. Pros Kipu is easy to navigate through and very informative. Cons Having to enter the code when signing onto a new device Review Source Response from Kipu Systems August 14, 2023 Hi Lynn, Thank you for sharing your experience with Kipu. We're pleased to hear that you find it easy to navigate and informative. Your feedback about the sign-on process is noted, and we'll keep it in mind for future updates. We appreciate you being part of the Kipu community and your dedication to clients' well-being! SS Shea S. Continuing Care Specialist/Case Manager Mental Health Care Used the software for: 1-2 years ### "Great EMR Platform" August 3, 2023 5.0 Pros I like how easy it is to use - in the past I have used EMR systems that were incredibly complicated. Cons KIPU could improve the ease of which it takes to edit documentation. For example, if I want to add or change the format of a Continuing Care Plan, I might have to spend multiple hours on the phone with a KIPU representative. Review Source Response from Kipu Systems August 7, 2023 Hi Shea, We appreciate your positive feedback and we're glad to hear that you find Kipu user-friendly and easier to navigate than other EMR systems. Your feedback about the documentation editing process is very valuable to us. We understand that efficiency is key in your line of work and we're constantly working on ways to enhance our system's functionality. Rest assured, we will take your suggestion into account as we strive to make our platform even better. Thank you for being part of the Kipu community! MV Morgan V. Behavioral health technician Hospital & Health Care Used the software for: 6-12 months ### "KiPu rocks!" August 8, 2023 5.0 KiPu allows us to properly document client interactions Pros The thing I like most about KiPu is how organized and simple it is to use! Cons Sometimes it won’t let you delete things Review Source Response from Kipu Systems August 9, 2023 Hi Morgan, Thank you for your feedback! We're glad to hear that you find Kipu organized and straightforward. We appreciate your input regarding the deletion feature and will certainly look into enhancing that aspect. Some of this may be due to integrity of the patient record. Your ability to document client interactions effectively is important to us. Thanks for being a part of the Kipu community! JA Judy A. Addiction Therapist Hospital & Health Care Used the software for: 2+ years ### "Kipu is Fast, Easy to Use and Access" August 8, 2023 5.0 Kipu allows for good tracking of clients and optimal connection with other team members on their progress. Pros Kipu is Fast, Easy to Use and Access, and Our Team Works Efficiently With It Cons There are not features I like least about Kipu Review Source Response from Kipu Systems August 9, 2023 Hi Judy, Thank you for sharing your positive experience with Kipu! We're thrilled to hear how our platform has enabled efficiency and enhanced team collaboration in tracking client progress. We appreciate your feedback and are dedicated to maintaining the high standards you've come to expect. Thanks for being a valued member of the Kipu community! JR Joanne R. therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "A software worth learning" August 15, 2023 5.0 Pros I love all the conveniences. One stop shop, many companies in my industry use it so once learned it is a valuable assest. Cons When its servers go down, Im happy to report its only happened once Review Source Response from Kipu Systems August 21, 2023 Hi Joanne, Thank you for emphasizing the system's convenience and widespread industry adoption. We sincerely apologize for the server issue and are committed to preventing future occurrences. We appreciate your understanding and thank you for being a part of the Kipu community! JS Joshua S. Primary therapist Mental Health Care Used the software for: 2+ years ### "The reviews " August 8, 2023 4.0 Overall it is a good application Pros I really enjoy the functionality of KIPU Cons Sometimes it is difficult to find verbatim tabs Review Source Response from Kipu Systems August 9, 2023 Hi Joshua, Thank you for your review! We're glad to hear you appreciate Kipu's functionality. We'll take note of your feedback regarding the verbatim tabs and continuously strive to enhance user experience. We appreciate your input and are always committed to making Kipu even better for our users. Thanks for being part of the Kipu community! Similar Products Featured