# Page 5 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews --- Kipu 4.7 (213) [View alternatives](https://www.capterra.com/p/156391/Kipu-EMR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 5 - Reviews of Kipu ## Showing most helpful reviews Showing 101-125 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Adaire M. Intensive Out Patient Coordinator Mental Health Care Used the software for: 1-2 years ### "Comprehensive EMR" August 7, 2023 5.0 The biggest benefit for my role here at The Ridge Of Ohio, as the IOP Coordinator, is that I can check a client's attendance as well as their UA and/or Breathalyzer results for any day in question! The pages load smoothly & efficiently every time! Pros KIPU is One Stop Shopping! Everything I need about our clients all in one place! Cons Although I understand that EMRs can only remain open for so long without being interacted with by the user, it can be tiring to have to log in so many times during a work day! Review Source Response from Kipu Systems August 15, 2023 Hi Adaire, Thank you for highlighting the comprehensive features of Kipu! We understand the frequent logins can be a bit tedious, and we'll definitely take note of that feedback. We're pleased to know that Kipu has been efficient and effective for your role at The Ridge of Ohio. Thanks for being part of the Kipu community, and we'll continue to work towards enhancing your experience! AG Aurora G. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Very user friendly!" August 3, 2023 5.0 Awesome! Pros Integration and implementation was easy- KIPU specialists accommodate to the facility needs as much as possible. ASAM aligned and user friendly. Cons Scheduler is missing for the OP practice. Reason for choosing Kipu I have used it before and knew it was exactly what this company needed. Review Source Response from Kipu Systems August 7, 2023 Hi Aurora, Thanks for your positive feedback! We're delighted to hear that you found the integration and implementation process easy and that our team could meet your facility's specific needs. We do have a new Scheduler available for OP that is included with the EMR. If your team needs assistance turning it on, please contact your success manager. Thank you for being part of the Kipu community! TG Thecla G. Registered RN Psychiatric Mental Health Care Used the software for: Less than 6 months ### "Nursing" August 11, 2023 5.0 Much easier than prior program Pros MedicationNursing assesmentProgress notesDashboard Cons Treatment plansFar too compliatedall staff haveing much difficulty with this featurePicture of resident should be lower down near 8 am med pass as often have to scroll up to recall whom you ar looking atNutritionDifficult as need to look at 1 meal or 1 snack at a time to see how resident is eating Review Source Response from Kipu Systems August 14, 2023 Hi Thecia, Thank you for your detailed feedback. We appreciate the insights into areas you find beneficial and those you believe could be improved. We'll definitely consider your suggestions to enhance the user experience. Thank you for being a part of the Kipu community! DF Dawn F. Counselor/Case Manager Mental Health Care Used the software for: 2+ years ### "KIPU is the best system out there!" August 16, 2023 5.0 Just that it is easy to navigate Pros KIPU is the best platform I have used in my career as a counselor and a case manager. It's user friendly and easy to navigate. Cons the glitches it experiences at times. Gets frustrating when I need to get notes in Review Source Response from Kipu Systems August 21, 2023 Hi Dawn, Thank you for your glowing feedback! We're thrilled it serves you well in your roles. We understand the frustration with occasional glitches and are working diligently to resolve them. We appreciate your continued trust and are delighted you're a part of the Kipu community! MJ Mark J. President Mental Health Care Used the software for: 2+ years ### "Super easy to use and reliable" August 9, 2023 5.0 If you have tried other EMR's, you realize quickly this is the best Pros I am computer illiterate and Kipu is simple and intuitive and reliable Cons I liked it all. Very little clicking of things Review Source Response from Kipu Systems August 10, 2023 Hi Mark, We're thrilled to hear that Kipu is intuitive and user-friendly, even for those who might not be tech-savvy. Your feedback is invaluable, and we're glad to be your preferred choice among EMRs. Thank you for being a part of the Kipu community! CG Cristina G. Mental Health Therapist Mental Health Care Used the software for: 6-12 months ### "Needs Improvement" August 11, 2023 4.0 As a Mental Health Therapist, I have used KIPU in two places. Pros I am not sure, but after using many other programs, this one need some rethinking. Cons Anybody can overwrite anything. If one erases a word by touching PASTE instead of COPY, it is erased for good and no way to restore it to the original words. Review Source Response from Kipu Systems August 14, 2023 Hi Cristina, Thank you for sharing your concerns and experience. We value feedback from users like you to help us identify areas for improvement. Your insights on data overwriting and restoration will be noted and are usually based on the permissions a user has. Thanks for being a part of the Kipu community! TS Tammie S. Detox Technician Health, Wellness and Fitness Used the software for: 6-12 months ### "Very Impressive " August 11, 2023 5.0 Kipu makes client care and Healthcare provider documentation easy to input, and easy to access to keep all of our staff on the same page with any particular client's care. Pros Kipu is very user friendly. Kipu uses color coding to differentiate clients and status. Kipu draws your attention to current medications do, and pending first responses with the color red, that draws your attention to the upcoming task. Kipu uses easy to read tabs and walks you through each step in each task. It is easy to customize profiles to bring to the front the clients that I work with most. Cons The only con that I can think of, is that sometimes on my work computer, even when internet is available, Kipu will not load. I keep an extra tablet at work as a backup plan. Review Source Response from Kipu Systems August 14, 2023 Hi Tammie, Thank you for detailing Kipu's user-friendly features. We apologize for the occasional loading issues, and we'll continue working to enhance the system's reliability. Your feedback is invaluable, and we appreciate you being part of the Kipu community! NN Nicole N. Recovery Coach Mental Health Care Used the software for: 1-2 years ### "Kipu Review" August 3, 2023 5.0 Pros Kipu provides easy and accessible use for doing notes, charting, and finding patient information. Cons It asks you to change your password quite often and it becomes a hassle when trying to reset it. Review Source Response from Kipu Systems August 4, 2023 Hi Nicole, We're glad to hear you find Kipu easy to use for notes, charting, and patient information. We acknowledge your feedback about the password reset frequency, as we aim to balance security and user convenience. Thanks for sharing your experience with us. Thanks for being part of the Kipu community! SF Sonya F. Nurse Mental Health Care Used the software for: 2+ years ### "Kipu" August 3, 2023 5.0 Pros Easy to learn and use I had no problems training on it Cons n/a I really dont have any commets on this Switched from [Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) used at another facility Review Source Response from Kipu Systems August 7, 2023 Hi Sonya, We're delighted to hear that you found Kipu easy to learn and use. Our aim is to make the transition and training as seamless as possible for our users. We appreciate your feedback and are glad to know your switch to Kipu has been smooth. Thanks for being part of the Kipu community! AC Ana C. Client care coordinator Mental Health Care Used the software for: 2+ years ### "Review" August 3, 2023 5.0 Awesome Pros Different tabs and locations easy read and reliable Cons Updating and validation at times does not save and have to type full clinical notes repeatedly. Review Source Response from Kipu Systems August 7, 2023 Hi Ana, Thank you for sharing your review! We're glad to hear that you find Kipu's layout easy to navigate and reliable for your needs. We apologize for any inconvenience you've experienced with saving updates and validations. We continually strive to improve our system, and your feedback helps us focus on areas where we can do better. We recommend reaching out to our customer support for any immediate issues you're facing. Thank you for being part of the Kipu community! SB Steve B. Program Director Mental Health Care Used the software for: 2+ years ### "KIPU Review" August 3, 2023 5.0 Pros It is fairly easy to navigate through the tabs. Cons Not a fan of having to change the password as frequently as requested. Review Source Response from Kipu Systems August 4, 2023 Hi Steve, We're glad to hear that you find Kipu easy to navigate. Your feedback regarding password changes is noted - it's a necessary measure for enhanced security including our HITRUST certification, but we understand the inconvenience. Thank you for your understanding. Thanks for being part of the Kipu community! SS Samantha S. BHT/Security Hospital & Health Care Used the software for: Less than 6 months ### "Must Have." August 6, 2023 5.0 It has made documentation a whole lot easier. Pros It is organized, and not hard to use, our whole facility can get on here and know exactly what is going on and when it happened. Cons Could be a little more specific in some areas. Review Source Response from Kipu Systems August 7, 2023 Hi Samantha, Thank you for your review! We're glad to hear that Kipu has improved your facility's organization and documentation process. Your suggestion for more specificity in certain areas is valuable and will help us as we continue to develop and improve our system. Please feel free to contact support with more details. We appreciate your feedback and your use of Kipu. Thank you for being part of the Kipu community! Ivana J. Clinical Outreach Manager Mental Health Care Used the software for: 2+ years ### "Most user friendly program" August 8, 2023 5.0 Pros It’s the most user-friendly. I won’t work anywhere that does not use KIPU… literally Cons I can’t say there is anything I don’t like. Review Source Response from Kipu Systems August 9, 2023 Hi Ivana, We're absolutely delighted to hear how integral Kipu is to your daily operations! Your trust and preference for our platform means the world to us. Thank you for being a valued part of the Kipu community! JH Judy H. admissions coordinator Hospital & Health Care Used the software for: 6-12 months ### "Working with KIPU daily doing admissions for a recovery center, makes client portals so much easier " August 4, 2023 5.0 Great !! Pros Kipu is an essential tool!! It individualizes each client with all the outcomes of the team notes and therapy, nursing, incidentals, and labs, toxicology well as their intake property and releases. From the moment they are in the door until they are discharged this is an effective tool for client tracking and support. Cons I feel there is improvement for better photos for property and client belongings should have an upgraded system of what is given to the client to use and what is restricted and photos. Review Source Response from Kipu Systems August 7, 2023 Hi Judy, Thank you for your detailed review! We are thrilled to hear that Kipu has been instrumental in streamlining your admissions process and client tracking. We appreciate your feedback regarding the property and client belongings photos - we're continually working to improve our system, and your insight is valuable for these enhancements. Thanks for being part of the Kipu community! kM katie M. nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Easy!" August 4, 2023 5.0 Pros Easy to use. Customer service is great because they are fast and care about people using their products. Cons Frequent updates. Not able to fax or retrieve faxes in the MAR. Review Source Response from Kipu Systems August 7, 2023 Hi Katie, We're glad to hear that you find Kipu easy to use and appreciate our customer service. We understand the challenge frequent updates can pose and are constantly working on balancing our product improvements with user convenience. Your feedback regarding fax capabilities in the MAR has been noted, and we appreciate your constructive comments. Your satisfaction is our priority, and we're here to assist you. Thank you for being part of the Kipu community! TH Tracy H. Utilization Review Mental Health Care Used the software for: 2+ years ### "KIPU is amazing!" August 15, 2023 5.0 I have found that KIPU is by far the most efficient EMR system. They make it easy to organize our forms and clinical needed to keep track of our patients medical records. Pros I have worked in utilization review for several years and have found that KIPU is by far the easiest and most efficient EMR system. I have facilities that use other EMR systems and have found that nothing compares to KIPU. Cons There aren't any CONS! KIPU is an amazing EMR system and we could not be happier with the product. Review Source Response from Kipu Systems August 21, 2023 Hi Tracy, Thank you for your glowing review! We're thrilled to hear about your positive experience and how Kipu stands out in its efficiency and organization capabilities. Your feedback is truly appreciated, and we're grateful to have you as part of the Kipu community! PM Patrck M. Social Worker Mental Health Care Used the software for: 1-2 years ### "Easy Use" August 3, 2023 5.0 I have utilized 2 other EHRs and KIPU is my favorite, mainly due to customer service Pros customer services, navigation of files and documents Cons I would like the calendar/schedule to link to actual events/documents Review Source Response from Kipu Systems August 4, 2023 Hi Patrick, Thank you for highlighting our customer service and user-friendly navigation. We've noted your feedback about linking the calendar/schedule - stay tuned for future updates! Thank you for being part of the Kipu community! MP Myles P. BHT Mental Health Care Used the software for: 1-2 years ### "Myles review for KIPU" August 3, 2023 5.0 My overall experience with KIPU has been great and I am happy to use it. Pros I would say the ease of use and the features it uses. Cons I feel like I would like to see the LOC on the main page. Review Source Response from Kipu Systems August 4, 2023 Hi Myles, We're thrilled to hear you're finding Kipu easy to use and beneficial to your work. Regarding being able to see levels of care on the main patient dashboard page, this can be performed using the filters on the right side of the page or using colors. I hope this information helps! Thank you for your feedback! Thanks for being part of the Kipu community! MG Mindy G. Director of Clinical Services Mental Health Care Used the software for: 6-12 months ### "Easy to Navigate" August 3, 2023 5.0 My overall experience with KIPU has been great! Pros I appreciate the ease of using KIPU. It is simple to see who has created documents and easy to review. Cons The most challenging part was integrating Lab reports into an existing KIPU program. However, this was handled easily with professionals outside of our agency-KIPU and the lab. Overall, easy integration. Review Source Response from Kipu Systems August 4, 2023 Hi Mindy, Thank you for your glowing review! We're delighted to know our EMR has good ease of use and the seamless Labs integration have made your Kipu experience great. Thank you for being part of the Kipu community! JJ Janet J. primary therapist Mental Health Care Used the software for: 2+ years ### "answers" August 8, 2023 5.0 always ready to help when needed Pros it's easy to navigate. easy to understand Cons nothing kipu there is nothing I don't like Review Source Response from Kipu Systems August 9, 2023 HI Janet, Thank you for your positive feedback! We're thrilled to hear that you find Kipu easy to navigate and understand. Your satisfaction is our priority, and we're always here to help. Thanks for being a part of the Kipu community! PT Patricia T. Therapist Facilities Services Used the software for: 6-12 months ### "KIPU review " August 11, 2023 5.0 Pros Ease at adding and taking therapy notes and keeping track of clients Cons Can't think of anything bad to say about Kipu Review Source Response from Kipu Systems August 14, 2023 Hi Patricia, Thank you for the positive feedback! We're glad to hear that Kipu is making your therapy note-taking process easier. We appreciate you being a part of the Kipu community! BF Bryan F. Behavioral Health Technician Hospital & Health Care Used the software for: 2+ years ### "Most User Friendly EMR" August 3, 2023 5.0 This EMR makes it very easy to see someone's progress in treatment, track their overall health, see their medications and provide notes about their participation in the treatment milieu. Pros I absolutely love the ease of use and how user friendly it truly is. The EMR is truly self explanatory. The options to auto-popukate documents based on what you need is incredible. Cons I haven't found anything recently to be bothersome. The improvement of KIPU through the years has been amazing. Review Source Response from Kipu Systems August 4, 2023 Hi Bryan, Thank you for your glowing review! We're thrilled to hear that Kipu EMR is contributing positively to your treatment processes. Thanks for being part of the Kipu community. JN Juaquin N. Technician Hospital & Health Care Used the software for: 1-2 years ### "Well worth it " August 3, 2023 5.0 Overall I liked it compared to pork and paper documentation which was what I was used to Pros Very easy to keep track of daily counts and progress of clients Cons At first it was difficult to learn but with time and daily use of the program it becomes easy Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Different job opportunity better pay more structured environment Review Source Response from Kipu Systems August 4, 2023 Hi Juaquin, We appreciate your feedback and are delighted to know you found our system beneficial for tracking client progress. We're committed to making Kipu even more user-friendly over time. Thank you for your patience and for making us part of your day-to-day work. Thanks for being part of the Kipu community! AP Adrienne P. Peer Support specialist Individual & Family Services Used the software for: 6-12 months ### "Kipu a great system" August 7, 2023 5.0 Very small issues regarding program freezing from time to time. Pros It's very accessible. Very user friendly and customer service representatives are always very personable Cons It freezes during afternoon hours. I assume it's during those times where there is a heavy user activity. It would help if that could be fixed. Review Source Response from Kipu Systems August 8, 2023 Hi Adrienne, Thank you for highlighting the accessibility and user-friendliness of Kipu. We apologize for the inconvenience caused by the occasional freezing and are continuously working to improve performance during high-activity times. Your feedback is essential to us, and we appreciate you being part of the Kipu community. CK Chasity K. Peer Support Recovery Coach Consumer Services Used the software for: 6-12 months ### "Review for Kipu" August 3, 2023 5.0 I enjoy Kipu, it has been very easy to use and makes my job easy and adds many values to the needs of the clients. Pros Everything is one place. I am able to complete a Master Recovery Plan and complete the reviews as needed and it remains an active document to add new goals and update existing. Cons That the validate assessment does not work Review Source Response from Kipu Systems August 7, 2023 Hi Chasity, We are pleased to hear that Kipu's integrated platform helps you efficiently manage your Master Recovery Plan and client goals. We're also glad that Kipu simplifies your job and supports the needs of your clients. As for the issue with the validate assessment, we appreciate your feedback and are continuously working on improving our software. Please don't hesitate to reach out to our customer service for any assistance you may need. 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