# Page 9 | Kipu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Kipu the right Electronic Medical Records solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/156391/Kipu-EMR/reviews

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Kipu

4.7 (213)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 9 - Reviews of Kipu

## Showing most helpful reviews

Showing 201-213 of 213 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JJ

Julia J.  
Driver  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Very used full"

August 11, 2023

5.0

Pros

Very useful and easy to use and interact

Cons

Everything is perfect and easy to interface

Review Source

Response from Kipu Systems

August 14, 2023

Hi Julia, Thank you for your positive review! We're thrilled to hear that Kipu meets your needs so seamlessly. We appreciate your support and are grateful to have you in the Kipu community!

AF

Amanda F.  
Behavioral Health Technician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great system"

August 3, 2023

5.0

Pros

It is easy to navigate. The keytabs are very organized

Cons

There are occasional glitches that make inputting information difficult

Review Source

Response from Kipu Systems

August 4, 2023

Hi Amanda, We appreciate your feedback and we're glad to hear that you find Kipu easy to navigate and organized. We're continuously working to improve and fix occasional glitches to provide a seamless user experience. Thank you for being part of the Kipu community!

VL

Victoria L.  
Life Coach  
Mental Health Care  
Used the software for: Less than 6 months

### "User Friendly EHR"

August 5, 2023

5.0

Overall experience of a user friendly and effective EHR system that meets all requirement and has added convenient features.

Pros

Customer assistance as needed and ease of use.

Cons

Administration form review and setup. There was nothing else.

Reason for choosing Kipu

References from colleagues

Review Source

Response from Kipu Systems

August 7, 2023

Hi Victoria, Thank you for sharing your thoughts with us! We're glad to hear that you find Kipu user-friendly and our customer support helpful. Your feedback about administration form review and setup is noted and appreciated, as it helps us to continue improving. It's wonderful to hear you've had a positive experience overall and are benefiting from the added features. Thank you for being part of the Kipu community!

CM

Christina M.  
Administrative Assistant  
Mental Health Care  
Used the software for: 6-12 months

### "KIP EMR for Substance Abuse"

January 29, 2019

5.0

Pros

Ease of use for charting. User friendly and I like that adjustment can be made easily in order to accommodate our program.

Cons

Kipu calander is not as user friendly as Outlook calendar. Sometimes switching between programs and/or clients is convoluted.

Review Source

AO

Amanda O.  
Director of Rehabilitation Planning  
Mental Health Care  
Used the software for: Less than 6 months

### "The KIPU EMR Software is VERY Strong in delivering quality, clinical services. "

June 9, 2017

5.0

KIPU has everything you need to support clinical staff in the delivery of high quality substance use disorder and mental health care services.

Pros

An EMR is one of the most important components of any treatment center, mental health or substance use disorder treatment. KIPU delivers a very sophisticated offer of customizations that are easy to use for providers and their employees. The Training and Customer support are the best of all the systems I reviewed.

Cons

The connection to billing services is good, and could use some improvements. Other software programs make "one screen" billing operations easier for the administrative staff to track payments from insurance companies and run client payments through the billing portal.

Review Source

RB

ROSIE B.  
Director  
Mental Health Care  
Used the software for: 6-12 months

### "Great EMR for Addiction Treatment Centers"

November 23, 2016

5.0

It has a lot of features and a lot of customization. The cool thing is that their integration team worked with us to understand our needs. They got it up and running on time and on budget. Our staff loves it compared to what we had before. It's really much better than the competition.

Pros

Easy to use. Staff loves it.

Cons

It's on the more expensive side, but it pays for itself.

Review Source

Response from Kipu Systems

November 23, 2016

It's our pleasure to have you as a client.

MB

Michelle B.  
Billing Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Review"

August 8, 2023

5.0

Pros

The ease of finding and using the tabs. Ease of adding a client.

Cons

I like everything. I dont think I have a least like on kipu

Review Source

TM

Tammy M.  
Recovery coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Kipu review "

August 11, 2023

4.0

Pretty good

Pros

It allows me to have all my paperwork in one place

Cons

It was a pain to learn and get the stuff where it needed to go.

Review Source

Response from Kipu Systems

August 14, 2023

Hi Tammy, Thank you for sharing your feedback. We're pleased that Kipu offers a centralized place for your paperwork. We'll continue working to make the learning curve smoother for users. Thanks for being a part of the Kipu community!

EK

Erin K.  
Primary Assessor  
Individual & Family Services  
Used the software for: Less than 6 months

### "User friendly"

December 20, 2022

5.0

Pros

I've been using Kipu since September 2022. It looked a little intimidating at first but to my surprise it's quite user friendly.

Cons

I have no cons for this product, so far so good.

Review Source

JC

Jessica C.  
Collections specialist  
Financial Services  
Used the software for: Less than 6 months

### "Easy to navigate."

July 27, 2018

4.0

I think it's a good Electronic Medical Record option for facilities.

Pros

It was easy to find the necessary information I was searching for and it was self explanatory. It's nice to be able to sign and complete documentation online and have everything needed in one place for admission, treatment, and discharge.

Cons

When trying to search for a patient, if there is more than one account for a patient, there isn't enough identifying information and it's not clear as to which one is the correct selection.

Review Source

RC

Robert C.  
Billing Manager  
Financial Services  
Used the software for: 6-12 months

### "Great software"

July 19, 2018

4.0

Pros

So simple to use and navigate! We access this software for one of our facilities and it is extremely easy to get any and all information

Cons

Nothing that affects me directly. I hear price can be a concern however I access it for one of my clients that uses and pays for it.

Review Source

NS

NESTOR S.  
DIRECTOR  
Alternative Medicine  
Used the software for: Less than 6 months

### "Kipu saved our Treatment Center"

November 27, 2016

5.0

Kipu dramatically improved our intake times. It's a little pricey, but so far it's been well worth it. My staff is very happy with it.

Pros

Intuitive. Fast. Very robust.

Cons

A little expensive.

Review Source

BR

Benjamin R.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "Kipu is the number one provider for treatment centers"

December 6, 2016

4.0

KIPU helped us out with our treatment center. KIPU has excellent customer service that's very helpful for all of our needs.

Pros

Fast turnaround time.

Cons

A little bit expensive.

Review Source

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